About Us
Our Story at Cloud 9 Vets
Cloud 9 Vets began with a simple belief:
When the moment comes to say goodbye, every pet deserves to feel safe, loved, and at home.
Eight years ago, Lisbet and Amber saw something quietly missing in the world of veterinary care. Families were facing one of life’s hardest moments, the end of a beloved pet’s journey, in unfamiliar rooms, under bright lights, rushed for time, and often overwhelmed. The desire for something gentler was clear. What pets needed was a peaceful passing in familiar surroundings. What families needed was compassion, time, and someone who truly understood.
So Cloud 9 Vets was born, not as a clinic, but as a family, built on the values of dignity, home, and togetherness.
A Service Built from Heart
Every day, our Care Coordinators, answer some of the most tender calls a pet owner will ever make. No script, no time limits, no pressure. Just listening. Just understanding.
Before arranging anything, they learn about the pet, their name, their age, their breed, their favourite quirks, the life they’ve lived. They listen to the stories, the fears, the questions, the moments of hesitation. They help families breathe through a difficult decision, gently and patiently.
From that very first conversation, our role is clear:
You focus on your pet. We’ll take care of the rest.
A Nationwide Family of Vets
Today, Cloud 9 Vets is supported by a nationwide team of around 60 vets, each chosen not just for clinical excellence, but for kindness, empathy, and the quiet strength this work demands. They travel to homes across the country, offering the most peaceful goodbye possible.
Behind every visit is an unseen support system, with digital records, aftercare arrangements, real‑time safety tracking- all designed to protect our vets and give families peace of mind. The experience may feel quiet and gentle, but the care behind it is robust and deeply considered.
Helping When it Matters Most
We are not an emergency vet, and we never rush.
Our ethos is simple: a gentle, peaceful goodbye takes time.
We are open every day of the year, and we do everything we can to support families on the day they need us. When a pet takes a turn unexpectedly… when a family feels uncertain… when emotions are high… we provide steady, compassionate guidance.
And when the final moment comes, it happens at home, on a sofa, in a favourite spot in the garden, wrapped in blankets, surrounded by love.
Aftercare, Done with Tenderness
For many families, aftercare is a difficult part of the journey.
We make it as gentle as every other step.
We work closely with trusted crematorium partners, arranging everything on behalf of the family, with dignity, clarity, and transparency. There are no surprises, no hidden details, just thoughtful support during a vulnerable time.
A Partnership with Vet Practices
Cloud 9 Vets doesn’t replace veterinary clinics, we complement them.
Sometimes, in-clinic teams simply cannot step away to provide a home visit. That’s where we help, working with vet practices to ensure every pet receives the end‑of‑life care they deserve, without compromising the needs of other patients.
Our Vision
We dream of a future where every pet owner, everywhere, knows they have the option of a peaceful passing at home.
A future where the final chapter is written in comfort, not stress.
A future where no one has to make this decision alone.
Until then, we will continue building relationships with pet owners, veterinary practices, and crematorium partners, gently expanding our services into more communities and helping families when they need us most.
Because for us, this work isn’t just a service.
It’s a privilege.
And every pet’s story deserves a beautiful closing chapter.
Areas we cover
It is Cloud 9 Vets’ mission to ensure every pet owner in the UK has the opportunity to access the services of a professional home-visit end of life care vet whenever they need them. We are now available across the UK and continually expanding our coverage.
We are constantly expanding the parts of the UK we cover. The biggest areas we now operate in are listed here. Check if a Cloud 9 Vet can visit your home now by calling us.
Reviews
Get in touch with our compassionate
team at Cloud 9 Vets
If you are considering when is the right time to put your pet to sleep, then you can speak with our understanding and specially trained Care Coordinators, who will help you through this difficult decision. Please call us to arrange a Cloud 9 Vet home visit or to ask any questions you might have.
