Privacy Policy

We promise to:

At Cloud9Vets we respect your privacy and we promise to:

• Use your personal information only to provide you with the information you have requested or have agreed to receive.
• Keep your data safe and secure and process it in a manner that follows your wishes.
• Use cookies and web beacons (but only those which don’t personally identify you) to improve the quality and relevance of the messages we send you.
• Assist you to change your mind at any time about the communications you have signed up to receive.
• Only disclose your data to third parties for marketing purposes when you have said it’s OK to do so.

Information we may collect from you

Information that you provide to us, such as your IP address, name, address, email address and telephone number, age, username, password and other registration information, financial and bank account information, personal description, information with regards to your business, any information about you or your business that you revealed in photographs which you uploaded to our system or provided to us (or which you permit us to take) and any other information that you choose to volunteer, when you:

• Submit a booking enquiry through our website
• Complete contact or enquiry forms on our website
• Leave a review
• Subscribe to receive any newsletter we may offer from time to time
• Correspond with us by telephone, post or email or via the instant chat function on our website (in which case we will keep a record of that correspondence); or
• Report a problem with any of our Services.
• We are the sole owners of the information collected on this site. We only have access to the information you voluntarily give us. We will use your information to respond to you, regarding the reason you contacted us. We will not sell or rent this information to anyone.

Uses made of the information

We use information held about you in the following ways:

• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service.
• To ensure that, should you unsubscribe, we have enough data to dedupe against so you do not receive unwanted communication.

Where we store your personal data

All information you provide to us is stored on our secure servers in the United Kingdom and Bulgaria. We have in place a level of security appropriate to the nature of the information stored and the harm that might result from a breach of security.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It is possible that it may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the processing of your booking, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Backups are made on a daily bases. Backups are deleted 1 month after that, which complies the GDPR policy

Payment details

All payments made through our websites and our apps are processed by our selected third party payment processing services, such as PayPal. Such payments are encrypted using Secure Sockets Layer technology. We do not store any of your credit or debit card details in connection with your payment.

We may process and store information that we have collected anywhere that we or our partners operate, in countries outside of your country of residence. We keep cross-border transfer of personal information to a minimum. In cases where we do transfer any personal information to countries outside of your country of residence, we ensure you that the information is transferred in accordance with this Privacy Policy and according to the applicable laws.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or emailing privacy@cloud9vets.co.uk.

If you make a request to us under this Privacy Statement and you are unhappy with the response, you can ask for the request to be reviewed under our internal complaints procedure.

If you have been through the internal complaints procedure and are still not happy with the result, then you have the right to complain to the Information Commissioner’s Office. They can be contacted as follows:

Website: www.ico.org.uk

Telephone: 03031231113

Address:
Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

Age restrictions.

Our Services are available for purchase only for those over the age of 16. Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 16. If you know of or have reason to believe anyone under the age of 16 has provided us with any personal data, please contact us.

Report a Compliance

Questions, comments, and requests regarding this Privacy Policy are welcome and should be addressed to Cloud 9 Vets, The Mews, St Nicholas Lane, Lewes, East Sussex, BN7 2JZ or by email to privacy@cloud9vets.co.uk.