Testimonials from Lovely Clients about Our Caring Home Visit Vets

We would just like to say "thank you" to everyone involved today. The whole team were so kind in every respect. It has been a very sad day for us but we feel we had the very best care from everyone involved. If you need to say goodbye to your pet and want the most caring and dignified experience then these are the people to call.

On Sunday evening I had to make the hardest decision of my life.My loyal,loving Bearded Collie,Hector, finally succumbed to arthritis and lost the use of his back legs.As a family we wanted his last minutes to be in the home where he was loved for 15 years.Andrea came round and showed the utmost care,dignity and patience explaining the procedure and allowing us all as much time to say goodbye.We were all so happy that Hector`s last moments were with the ones he loved and in his own home.Thank you Cloud9 and especially Andrea

I'd just like to say a big thank you to Lisbet, who I woke up at the crack of dawn yesterday. She was exceptionally helpful and understanding and very much went out of her way to help organise the farewell visit for my cat Mimi, despite me being a bit of an emotional wreck.

Also a huge thank you to Allen who visited me. I cannot imagine anyone being more patient, understanding and empathetic with an owner, or more kind and gentle with a cat. He was absolutely the perfect vet, and helped us say goodbye as peacefully and gently as possible.

I would have no hesitation in recommending you, the service is worth every penny.

Many thanks,

Martin

I just wanted to say, that after much heart searching,I finally said goodbye to my best friend, my American Bulldog Shabi Cloud 9 vets had been recommended to me,I am so glad i used them, Shabi passed away as peacefully as is possible,the vet who attended was so kind,thoughtful and compassionate, I can't thank him enough.

Cloud 9 made such a difference to me and Shabi thankyou so much

Glynis moran

highly recommend our little darling didn't suffer vet was really kind and caring I would write more but I still really upset but if you do have to say goodbye to a loved pet I would say this is the best way

I want to thank Cloud 9 for making the passing of my baby Molly so comforting and personal. Molly, to the end gave up a fight and I was mortified she bit the vet who couldn’t have been any more gentle with her, but the vet was so understanding and kept reassuring me not to worry about her finger. Molly passed away at home peacefully with all her family with her. The vet was so sympathetic and the after service care of Molly been taking away and her ashes brought home, was so personal and dignified for Molly and us. A wonderful and compassionate service I would highly recommend to others x

To everyone at Cloud 9, your support, kindness and understanding, helped myself and my family through our worst heartbreak of having to put our precious girl to sleep. Today I got my baby home, this again was done in such a thoughtful way, her ashes are in the most beautiful love heart with paws, we also got a beautiful card! Your service is amazing and the most comforting way in such a sad time! Thank you all so much again.

I cannot thank Cloud 9 Vets enough for their help in arranging the Gentle Euthanasia of our dog Beth. It was heartbreaking to make the decision to let Beth go after having rescued her at the age of 2 and having her with us for 14 years but her time had come and she was very tired. After having made the phone call everything was organised for us and Katja the vet came to our home on Sunday. From the moment she arrived everything was calm and peaceful, Beth wasn't stressed because she was in her own home and Katja just got straight down on the floor to stroke her. We sat and talked for a good while which helped us and we were with Beth throughout which gave us comfort. Stuart then came to collect Beth and he put at us ease too. We were treated with so much respect by everybody throughout it made a very sad time bearable. Thank you to all of you and an extra thank you to Katja for being so understanding xx

Am so glad I found Cloud9vets on a google search. Unsure it was the right time for my beloved companion I was given such care and understanding. Everyone I spoke to at Cloud9 was professional, caring and extremely helpful. The advice I received was second to none. When the time came, Imma, my vet came and spent plenty of time with us and the whole process was so gentle and peaceful my dear old dog was so relaxed which made it less of a traumatic experience for both of us. Cloud9 arranged everything from start to finish and everyone involved was so very kind and supportive. It is a wonderful service and I recommend them without hesitation. Thank you all so much.

When facing a very very difficult decision of having to put my baby Angel to sleep after being my best friend my confidant my little baby and my truest companion loyal to the end I came across cloud 9 vets. Never ever have I been so overwhelmed with the compassion professionalism patience and efficiently of the team here. Lisbet the lady I spoke with was simply phenomenal. After originally arranging a home euthanasia on Wednesday but due to my baby Angel deteriorating I had to change that too Saturday evening. At such short notice they took care of everything.

Lee the vet that attended within an hour of the call was extraordinary kind compassionate patient and so sincere. She made it as natural as possible and Angel slipped away peacefully. The following morning the crematorium representative (Sunday) attended and was absolutely brilliant he took her away in his arms as if he had the same love I have for her. All in all a very emotional and devastating experience was lightened and bearable thanks to all the work experience, professionalism, compassion and the core that they all are animal lovers like me. Affordable and great value for the service letting Angel slip away in the comfort of her own home was worth every penny.

Wish no one has to go through that but if you do please please call CLOUD9 Vets you won’t regret it.

Sincerely

Nevin

So after the hardest part of my life ever, having put my beautiful Angel down I received her ashes today and then later a very beautiful sincere Card from the cloud9 Vets team and John the crematorium specialist . There truly are no words to even begin to explain the heart compassion genuine sincere kindness and patience the magnificent team at cloud9 vets .. I miss my beautiful girl so much but it’s the little gestures and genuinity from Cloud9 that almost make you feel Angel (or your pet) mattered not just to you but to the staff and whole team. It’s taken me a while to build the courage and speak about Angel because it’s still feels like yesterday I never wish anyone to be faced with such a difficult decision... however if you are pls pls DONT DELAY THIS IS A GENHINE REVIEW I would go beyond recommending the team they where and continue to be wonderful professional compassionate and caring people. Thank you guys for everything from my heart

So glad we chose Cloud 9 vets to come to our home to put our precious Bracken to sleep. Nacho was so understanding, kind and compassionate which helped us deal with saying “Goodbye” to our beloved boy.
Also many thanks to Suffolk Pet Crematorium for their kindness and respect for Bracken.
Thankyou Cloud 9.

Thanks to everyone I've spoken with. A truly wonderful company.

The kindest,most caring person we've ever met. Please thank him for his superb manner at a horrible moment.

Thank you all for your kindness and compassion.

Thankyou for your kindness and compassion . You helped us through a distressing, difficult and sad time saying “Goodbye” to our precious dog Bracken. So glad we used your services.
Again, can’t thank you enough.

It was so hard to make the decision for our Sophie. Amber was patient, supportive, flexible and so helpful as we went through the full range of emotions, guilt, anger, hope and second thoughts. We said our good byes to our beloved Sophie on the 6th April. Such a difficult and sad moment, Sarah, the vet was amazingly patient, sensitive to how hard this all was for us, and we felt no rush. A night appointment was really useful as this is when we all settle down. Sophie was really at ease and relaxed. We appreciate all arrangements being made with the crematorium for the late pick up so we didn't have to worry about anything else. Beyond anything, I wish I had Sophie with me still, but as that was never an option for us, I can say that the way we said good bye was the best way it could have possibly been. Thank you to everyone involved.

We had to have our beloved dog Rocky (Big Bear) put to sleep on Thursday 22.03.18 The whole upsetting experience was made that little bit more bearable by the professionalism of everyone involved and from Laura the vet discussing the procedure with me showing empathy to all of us and being gentle with Rocky and then, Alex from the cremation company who was also very sympathetic to us when he came to collect Rocky and called next day to say rockys ashes were ready to pick up, cannot thank you enough for the excellent service

I cannot speak highly enough of Amber and Cloud 9. My beloved GSD, Connie, was terminally ill and the kindness and service I received was second to none. When the time came, Connie was put to sleep very peacefully in my home with every care given by Ellie the vet. It made her passing easier and I thank you all.

I want to thank you and everyone at Cloud 9 Vets for organising the Gentle Euthanasia for my cat Shelley and the post mortem and cremation afterwards. It removed a great deal of stress for her & for us, and she passed away quickly & peacefully in her own bed at home. Please thank the vet for driving 2 hours to our home on a Sunday to do this, and also for driving Shelley’s body the same evening to the animal hospital for the post mortem. All of you have been kind, sensitive and professional, and I am grateful for all your help.

Found these guys by chance and they came out on a Sunday evening to put our family dog to sleep. Excellent service, vet wonderfully compassionate, no anxiety, cannulation or pain, gentle drift to sleep, whole family there to see him off as he layed in my parents arms in front of the fire. They made a heart wrenching situation as good as it could be. Can't prise enough or recommend more highly

Thank you very much for the way you treated my daughter Rosa when you came to collect Floppy. It was a big day for her and the whole thing was made much easier by your attitude and understanding. Thanks again.

Talking with someone about Paco's condition without having to take him miles to the vet was really great. I can't speak highly enough of the knowledge of the person who came. I would suggest this to anyone in a similar position.

Abel's unexpected passing was difficult enough, so to do away with the worries of how to care for him afterwards was a real godsend. We called very late at night but they still sent someone - it did cost a little more because we hadn't registered but I would pay more for a service like this.

Learning to say goodbye to Socks and Mittens took a long time but I am grateful to Jeremy for the ongoing visits and care he provided. The advice and tea and chats we shared about how they'd be feeling in themselves made it easier to understand. I really can't thank him enough.