Testimonials from Lovely Clients about Our Caring Home Visit Vets

Sadly we had to have our dog suddenly put down late last month and we owe a massive thank you to Cloud 9 vets or making an extremely difficult time as easy as can be.With COVID-19, it was difficult to find anybody who would come to the house or allow all 4 os us to be with our dog whilst he crossed the rainbow bridge. However we then discovered Cloud 9 who despite it being Bank Holiday weekend, came to our house so our beloved dog could remain at home for his final moments surrounded by all of the family. Roshni, the vet who attended was extremely caring and compassionate and explained every part of the process to us. She was extremely understanding and treated Harley with great dignity and respect at all times which bought comfort to us all and at no point did we feel rushed.Thankyou to everyone at Cloud 9 for making the process as easy and as peaceful as possible, and a massive thank you to Roshni for her kindness, professionalism and compassion throughout - we are forever grateful.

Katie Ellis

17:50 12 Jun 21

We cannot recommend Cloud 9 enough, when our cat Gladys deteriorated with an inoperable tumour we had to make the impossible decision of when to relieve her from her suffering. You sent us an angel in Faye, she was so kind and compassionate and helped us all with every step of the process. Gladys was calm and relaxed in her safe hands and despite our utter devastation we felt so grateful to have her to help us, Faye gave us time, space and support and without your service the trip to the vet would have been a very stressful end for all of us. This was then followed up with the wonderful service at Phoenix Pet Cremations who were fast an efficient and also compassionate when ensuring all our requirements were met with her ashes. Thanks again so much! Holly & Julian

Holly Green

18:34 25 May 21

Thank you very much for the professional and sympathetic way you acted in passing of our beautiful Cyprus
We will be eternally grateful
Kind regards
The McGroarty family

Noeleen Orno

09:06 25 May 21

9 days ago we had to say goodbye to our beautiful German Shepherd Mia. She was 14 1/2 years old.
We had Faye come to our house and she was wonderful with us and Mia. She made what was a heartbreaking time for us all, kind caring and stress free for Mia, we can’t thank her enough and I would highly recommend Cloud 9 vets when sadly the time comes to say goodbye to your special furry friend.
Jacquie kasperczak

Jacqueline Kasperczak

08:58 24 May 21

Cloud9vets I highly recommend them,Andrea come out last week to put my dog to sleep he was lovely I had my other dog there to so she new wot was happening.

Adele Sleigh

18:05 18 May 21

From both myself and Andrew can we just say thank you so much for all your support and help on Saturday xx you made a very sad day a little more bearable x Sandy was amazing thank you all so much xx

Andrew and Naomi x

Naomi Ohara

11:12 18 May 21

Putting my beloved little Frank to sleep was the hardest thing i have ever had to do. Charis came to the house and was so calming and gentle and gave us so much time with him him which meant so much to us. He was so peaceful. The team at cloud 9 were so lovely on the phone helping with such a hard situation and took care of everything. I would like to thank cloud 9 for their kindness, especially Charis for giving my beautiful boy the most calm, peaceful and dignified passing like he truly deserved.

Justine Cooper

11:14 17 May 21

Highly recommend.
Made a challenging , hard , sad time the best it could be . Will be forever thankful for the help and organisation we had with saying goodbye to our 17 year old dog 🐾

Lauren Sigrist

21:32 16 May 21

Charis you are a gentle and kind soul, you softened what was one of the worst days of our life. If there was ever a way to let our boy be at peace this was it. Thank you from the bottom of our heart for being gentle, sensitive, kind and respectful with Rocco and us we truly appreciated it. Also thank you to Alex from i crematorium for respectful and professional service.

Kevin Kerr

19:55 11 May 21

Following a battle with heart failure and cancer, our gorgeous boy Gus was ready to leave us.
We wanted him to be in his home surrounded by the people who loved him.
The vet Rachel, who attended, was full of empathy, whilst remaining professional. She explained the process to us, and we weren’t rushed to say our goodbyes. It was such a peaceful end and we cannot thank you enough for your personal service.

Rhian Davies

21:00 10 May 21

Our 17yr old cat Peggy was diagnosed with heart disease then they drained fluid from her lungs and we were told she had six months to live. unfortunately she stopped eating and a week later she was devastatingly no better but half her size, couldn't breathe well and so sad and in pain.we contacted Cloud9 vets to help us give our precious girl Peggy,the dignified and compassionate way to relieve her from her suffering which could be done at our home in her favourite spot with both of us next to her. we felt she didn't deserve yet another traumatized visit to the vet surrounded by bright strip lights in a scarry place with none of us aloud to be next to her, this would never be an option. Cloud9 vet David was calm and gentle and we had alone time with Peggy to say our goodbyes once he left. They organise cremation if needed too. Very caring service. would recommend if you seek the kindest possible goodbye

Clare Wiggins

12:43 10 May 21

We knew the time had come for our beautiful gsd Taya, she’d become partially paralysed and was just tired and ready to go. Taya is scared of going to the vets, so we didn’t want her last moments to be fear and I didn’t want to arrive at a vets with a dog and leave without one.
We booked cloud 9 and it was all very easy to do
The vet came and gently explained how the next hour would go, so we laid Taya down and I put soft music on for her.
Everything went so smoothly, she fell asleep in my arms, I had all the time in the world to let her go off softly with no fear.

Then she was placed gently in a bed and I tucked her in, taken out to the car where I gave her her last kiss and off she went
My son was able to give her a goodbye kiss too
I feel it gave us closure and gave Taya a dignified death in her own surroundings held by someone who loved her I couldn’t have asked for more

Thank you

Lynne White

11:32 07 May 21

Excellent care and compassion from all at Cloud 9, special thanks to Judit she made the passing of our lovely old border terrier bearable. Thankyou also for organising transport by pet ambulance for him to the crematorium and to the very kind gentleman who took him. Your recommendation of crematorium was excellent, Ruff’s ashes were returned to us today , beautifully presented along with a plaster cast paw print presented in a personalized box and a little candle .We highly recommend Cloud9

Christine Hemingway

16:45 06 May 21

I cannot recommend cloud 9 vets enough. so professional yet very sensitive. very respectful and caring. definitely helped our dealings with saying our final goodbye easier thank you soooo much.

Donna-Jayne Ryder

13:51 06 May 21

We had to say the hardest goodbye to my old girl Hope on Monday after her fighting like a warrior for 4 weeks since getting poorly. I'm settled with knowing my girl was gently helped to sleep by cloud 9 in her own home with her bestfriends by her side thanks to cloud9. she was quite sleepy anyway from being unwell but i can relax knowing she just drifted off to an eternal sleep within her sleep. no stress of taking her to the vets and having to come home without her. thankyou to our vet that showed so much compassion to us & Hope and our other two dogs. Also the fact that cloud 9 took care of the aftercare was a big weight off our shoulders. Our hope returned home yesterday in a lovely casket were she can be with us forever 🤍

Kirstee Walls

16:50 01 May 21

Last week we said goodbye to our gorgeous Lulu.
She was my best friend, my companion, my world.
It was the most difficult decision I had to make.
I would like to say thank you to Andrea who was so compassionate and treated our Lulu with upmost respect till the end. Thank you to Cloud 9 team for being so understanding and supportive.

Marta Adamska

22:00 29 Apr 21

Today my precious girl Whizzy gained her wings, we are full of gratitude to cloud 9 vet Andrea who came to our home to enable me and my other two dogs to be with her until the end. Whizzy had a gentle, dignified end in our garden, wrapped in my arms. Andrea gave us space to say a proper goodbye and i felt comfortable letting him take her away, he was so kind and gentle. (So difference to past experiences of leaving the vets with an empty lead)
The experience has made her passing more acceptable to us..... Thank you

Jo Whitfield

19:22 29 Apr 21

we had to say goodbye to our beloved girl Nellie on tuesday 20th April . We would like to thank cloud 9 and the vet Zoi she was so patient and very caring during her home visit thank you would highly recomend ❤

Elaine Wright

10:06 27 Apr 21

Can’t thank cloud 9 Carrie enough for her helping on the transitions for our beloved Mushka from earth to heaven she made it’s so much easier as she was terrified of the vets she passed peacefully with her family around her and we will be forever grateful and also for speed in the arrangements for her to be cremated and back home to us 💚

James Mcf

13:40 24 Apr 21

When we had to make the extremely difficult quick decision to put our beloved dog Tyler to sleep on Sunday 18th April 2021 we couldn't have asked for more from Cloud 9 Vets.

From the initial call to make arrangements they were compassionate, kind, informative and extremely helpful.

They were originally going to ask Samuel to come to us, but we mentioned that Tyler did not like males (he was a typical nervous protective German Shepherd cross) and we would prefer a female they tried all they could to arrange this but unfortunately no females were available.

Samuel kindly attended at 4:45pm, and right from the start his compassion, thoughtfulness and kindness shone through. He briefed us in the garden on what was going to happen and never rushed us or Tyler at all, constantly reassuring us that if we had any questions we just needed to ask. At each stage of the process he kept us fully informed, allowing us time to say our goodbyes in as much time as we needed. Samuel had a lovely soft and gentle nature and his presence was reassuring throughout the entire process.

We really couldn't have asked for a more peaceful send off for our beloved boy, who was brave in his fight against his cancer right until the very final day.

We would highly recommend Cloud 9 Vets and in particular Samuel to anyone who unfortunately finds themselves in the same sad situation.

Nikki Ashworth

19:36 20 Apr 21

When we had to make the extremely difficult quick decision to put our beloved dog Tyler to sleep on Sunday 18th April 2021 we couldn't have asked for more from Cloud 9 Vets.From the initial call to make arrangements they were compassionate, kind informative and extremely helpful.They were originally going to ask Samuel to come, but we mentioned that Tyler did not like males (he was a typical nervous protective German Shepherd cross) and we would prefer a female they tried all they could to arrange this but unfortunately no females were available.Samuel kindly attended the Same day, and right from the start his compassion, thoughtfulness and kindness shone through. He briefed us in the garden on what was going to happen and never rushed us or Tyler at all, constantly reassuring us that if we had any questions we just needed to ask. At each stage of the process he kept us fully informed, allowing us time to say our goodbyes in as much time as we needed. Samuel had a lovely soft and gentle nature and his presence was reassuring throughout the entire process.We really couldn't have asked for a more peaceful send off for our beloved boy, who was brave in his fight against his illness right until the very final day.We would highly recommend Cloud 9 Vets and in particular Samuel to anyone who unfortunately finds themselves in the same sad situation.With our eternal thanks,Nikki Ashworth (and family)

Nike ashworth

19:22 20 Apr 21

I contacted Cloud 9, as my own vets were too busy to come out to the house to allow our beautiful girl Saffie to pass in peace at home. It’s obviously an incredibly sad time, but the whole process was dealt with very sensitively, from the first phone call to the return of her ashes. Andrea was lovely. He explained the process, what may happen, how she may react, and then he gave us as much time as we needed to say our goodbyes. Saffie went to sleep peacefully in her favourite armchair, and she was brought back to us safely today in a lovely casket. For anyone wanting to allow their beloved pet to pass with dignity and peace I can’t recommend Cloud 9 highly enough.

Ann Lee

12:40 20 Apr 21

Thank you so much to Cloud 9 Vets and Andreas that came out today and allowed us to give our miniature schnauzer Lester the send off we wanted. Surrounded by his two dad's he drifted off into a peaceful eternal snooze. Such a relief it was so smooth and tranquil. The whole process from start to finish was explained in full and was flawless. Thank you.

Howard Livsey

23:10 19 Apr 21

Thank you to cloud 9 vets and especially Charis our vet for the wonderful service we received yesterday. You were kind, caring and comforting to us and Kaiser. You allowed us to be at home with our boy and give all the love and cuddles we both needed in his final moments. Thank you from the bottom of our hearts for all that you did. Please keep doing what you do. All our love and gratitude Robert and Alexis Brolly ❤️

Alexis Brolly

19:51 19 Apr 21

In a time that was extremely difficult for the whole family to say goodbye to our Mollie Moo, Cloud9, Facebook the vet and Jamie from the crematorium made this decision go smoothly and peacefully for our amazing girl!
thank you for helping Mollie on her final journey x😓💜

Sarah Lee Aldous

10:36 18 Apr 21

Thank you for all your kindness and understanding. You made our parting much easier to bare. We highly recommend Cloud 9 from start to finish. The after care has been brilliant. From Jackie, Paul, Pete and family

Pete Ephgrave

13:49 17 Apr 21

Thank you to cloud 9 vets for making Hatton’s passing so loving and caring in his own home with his family around him thank you The Campbell family 🐾❤️

Alison Sarah Campbell

09:23 16 Apr 21

Unfortunately we needed to use Cloud 9Vets today! So glad we decided to use them, Nacho Gonzakz Marcus came and immediately made us feel relaxed and was so kind and gentle with my ‘baby’ Keira. The nicest vet I have ever met, really compassionate and caring!! Never a nice day but it certainly helped having Nacho. ⭐️⭐️⭐️⭐️⭐️

Jacqui Horler

18:25 13 Apr 21

Very respectful service, I have to thank very much for the ladt service for Hadrian the Bernese Mountain Dog.

Susanne Muenz

13:17 13 Apr 21

I had to face one of the worst decisions last week. To say goodbye to my beloved Monty.Knowing how much he wasn’t keen on visiting the vets, I did not want that to be the last place he visited. I did not want him to have any stress or anxiety.The vets gave me the number for Cloud 9.From the moment I agonisingly made the telephone call, to Andrea then coming my house the next day, everything was gentle, respectful and as perfect as you could want something so sad and awful to be.Definitely the best decision I made to repay my beautiful loyal boy for his unconditional love. It was peaceful, calm and the right way.I received his ashes today. Just a week later.Courier was also very respectful.I have nothing but gratitude to Cloud 9. Thank you.

Vivienne Mullen

18:18 08 Apr 21

Would highly recommend this marvellous service. We were able to put our lovely dog to sleep at home where she felt secure and loved with us by her side. Charis couldn’t have been kinder or more companionate and we are extremely grateful. Many thanks Mary & Kevin

Mary Hanretty

15:02 08 Apr 21

Cloud 9 were able to arrange a same day appointment for us.
Cloud 9 allowed my beautiful girl to be put to rest whilst she was sound asleep, snuggled in my arms, in our home and I will be forever grateful for that.
Samuel, the vet, was kind and caring. He explained everything that would happen, gave us time with our girl and then re-explained everything as it happened. Samuel is a real credit to Cloud 9 ⭐️ Thank you for such a professional and compassionate service.

Carly White

11:07 07 Apr 21

Yesterday my dog went to sleep at home surrounded by his family. Cloud 9 vets really made this process a beautiful one as he passed in my arms in his home with his family. A huge thank you to Judit the vet who came and was so lovely and caring, her presence really helped us. And bailey went so peacefully thanks to her, he didnt seem to notice any of it. Also to Elsa on the customer service line, who went out of her way and managed to get me an appointment for the next day as he deteriorated fast. Couldnt thank you enough, would recommend to everyone having to go through such a devastating time.

Yasmin Zanjani

09:23 07 Apr 21

I would like to say how impressed I was with the vet who came to my chumley boy , Nacho he was very compassionate and kind and professional and made saying goodbye to chum easier , he showed myself and chum so much kindness on such a difficult day .Elizabeth who I spoke with on the phone couldn't have been more helpful and I would recommend your service in an instant . Thank you from the bottom of my heart .I was blown away by your proffesionalism, compassion and kindness to chum and myself .

Karen Lawrence

07:35 02 Apr 21

I am writing this review for the loss of our beloved dog, Bella.Making the decision for At-Home Gentle Euthanasia from Cloud 9 was difficult, but the process was made easy.The call handler treated us empathetically and was very understanding. She was softly spoken and I found this soothing.The vet, Andrea, was professional and empathetic and brought his own lovely blanket to lay her on.He treated our Bella beautifully, administering a sedative first which let her drift off into a deep sleep. Then he gave her a final shot which eventually sent her up to doggy heaven.We are broken but so thankful for this service and would recommend Cloud 9 in a heartbeat to anyone who has to make this difficult decision.

09:53 01 Apr 21

Friday March 26th 2021
I would not hesitate to recommend Cloud 9 Vets if you are facing the heartbreaking decision as I did to say goodbye to your beloved pet.
I was so relieved to be with my 16yr old cat Charlie in the safety and comfort of our home, and not have to go through the stress of a car journey to the vets, and more especially during the Covid restrictions.
Nacho was so caring and compassionate. He explained everything in an unhurried way. He gave my boy the dignity and love he deserved. He was on his bed and our final goodbye was so special. Thank you Cloud 9 Vets for your organisation. Thank you so much Nacho, I’ll never forget your kindness. A kiss from Charlie to you x

Susan Moore

22:52 30 Mar 21

Today I had to make the tough decision to put my beloved dog to sleep. I cannot thank cloud 9 vets enough for helping give Oscar the best goodbye I could hope for. The person I spoke on the phone (sorry did not catch a name) was very calming and offered great support and advice and took time to understand the situation. When Sam arrived Oscar remained calm and was stress free throughout. Sam explained everything in detail, there was no rush and everything was at our pace. Thank you for making Oscar feel so at ease and for making such a difficult time the best it could have been.

Tracey Dennis

16:54 30 Mar 21

We had to have our elderly fur baby put to sleep and we couldn't recommend anyone more then cloud9 vets to do this horrid deed. Sam the vet took his time to explain everything and there was no rush. We even managed to give our little girl a food treat before she went. Its so hard when you have to make this desicion but all the way through Cloud 9 helped us cope. They are a very compasionate Vet that we would highly recommend during your very sad time.

Katrina Pailing

10:51 29 Mar 21

Caring, compassionate and so empathic. They provided a prompt & personal service, which made the hard job of saying goodbye to our elderly & unwell cat, a lot easier than it could have been.
I would wholeheartedly recommend this service to anyone facing the difficult decision of helping a much loved pet on their journey.
Thank you

Lynne Cox

10:39 29 Mar 21

At a really sad and difficult time Cloud 9 were excellent. Could not fault their service.

- Samrbx -

17:33 27 Mar 21

good service at a very sad time

Debbie Connor

14:57 27 Mar 21

Thank you to everyone at Cloud 9 Vets they were absolutely amazing our husky had been deteriorating rather quickly and we had to make that heartbreaking decision to stop her pain and suffering. Everyone at cloud 9 were compassionate and caring. Henry was amazing he went through everything, nothing was rushed and everything was so peaceful and calm. The next day the crematorium phoned me to say they had Nukka and she was safe and being looked after, they checked to see if I wanted paw prints taken and made sure everything was correct with how I wanted her ashes. I cannot fault this company and they have made my hardest decision become easier. There isn’t a day goes by where I don’t miss her but I’m so glad she spent her last moments with us and in her bed where she was happy. Thank you Cloud 9 vets from all of us and a huge thank you from Nukka who is now free of pain 🐾🐕

Emmie Ide

14:38 24 Mar 21

Such care and compassion from all staff my parents spoke with on the telephone and the lovely vet who came to put Clio to rest, aswell as the lovely young man who came to take Clio to her final resting place. A heartbreaking situation made so much easier by all of the staff. We would highly recommend cloud 9 Vets.

Zoe Pearson

09:34 24 Mar 21

Thank you for coming to help me a week ago, my normal vets wanted us to not come into their building and say our goodbyes at the door then let my dog go off on his own scared and with strangers, I could not do that to him it was heartbreaking enough what I was having to do but they made it worse. We contacted you and you give us a time you will come to our home, The vet came Andre I think he was called was very nice and he has a gentle soul and is caring. He explained what he was going to do and how gentle it will be. I had my boy cremated and was returned very quickly in a nice casket with his name on it. A couple of days later we received a sympathy card from Cloud 9 and the vet that came. I can not recommend Cloud 9 enough when it comes to such a heartbreaking decision about a loved one. Once again thank you.

Dave Langford

13:00 22 Mar 21

Thank you for your excellent service I would highly recommend you to future users. Andrea was very understanding and sympathetic towards our loved dog Madoc who went to sleep peacefully wrapped in a blanket in his own home

Linda B Davies

10:10 20 Mar 21

We had our beloved Deano put to sleep which was extremely upsetting. The Cloud 9 team were very good from on the phone to arranging the cremation and the lovely vet who came, Andrea. He made Deano as comfortable as he could. Thank you for treating him with the utmost respect, he was dearly loved and missed. The little card we received in the post was lovely. Thank you so much for all you have done x

Andrea Thomas

14:57 18 Mar 21

It’s taken over a week to even write this, we obviously always knew this day would come but didn’t really want to think about it too much, meet Pongo & Maddy age 14, when Pongo was 8 he was diagnosed with a mast cell tumour & ended up having his toe amputated & been on chemo tablet form since then, & his legs ended up going in the end where he just couldn’t stand up & struggled suddenly to even get to the garden to do his business, unbelievable that it wasn’t the cancer that got him in the end, Maddy however was such a strong minded dog that she had put up with so much pain for around 3 years, with 2 operations on her mouth for her teeth which obviously didn’t work as she always rubbed her mouth & had arthritis for about same time to the point where she ended up with severe pain from her head right down her spine, we knew as she would Yelp without even going near her head, it was her warning to us to be gentle when touching her, she was also incontinent from her back end for 18 months.
As Pongo had Suddenly deteriorated on Monday 1st March i telephone cloud 9 vets which I wasn’t even sure I would be able to talk about however immediately after speaking with Vicky she made me feel at ease, she explained everything & told us who the local pet cremation company were which she also spoke to these to make sure they could come afterwards, we arranged a time etc. To be honest after the phone call I couldn’t stop thinking about that day approaching but we left it for 3 days so we could spend more time with them but when that day came Pongo was terrible on his legs.
Friday 5th March had arrived & Sandy the vet arrived, he was lovely, came in to see them both lying on there favourite place in the house- the sofa, no one could ever get a seat in our house, he talked to them, he was so compassionate & understanding, he explained what was going to happen, he gave them there first injection where they would go to sleep & at this point was the best time to say our goodbyes, it was heartbreaking, they were both licking our faces, we could not stop crying but know it was the best thing to let them go together as they both had there problems & one would never be the same without the other one, after spending about 10 mins they peacefully went to sleep & looked at peace & without pain, Sandy then administered the final injections, I honestly thought at that point I was going to be sick. Sandy left after this & we got to spend another half hour with them just looking at them, cuddling them until the cremation company arrived.
I cannot recommend cloud 9 vets enough for arranging a vet to come to our home to make this stress free for our lovely pets, they are professional from start to finish, it was the best thing we could have done for them & deserved a peaceful farewell, we will never forget them & still heartbroken 😢😢 but so glad we found cloud 9 vets as our own vets would not come to our house.

Please can you pass this onto Sandy as we were in such a state that we would like to thank him personally for all his kindness ❤️

Tracy Sim

08:37 13 Mar 21

My grandmothers cat, who was a feral, but well loved, had heart disease and was very poorly and obviously not well. A member of the Cloud 9 team come out and VERY pertinently dealt with Bluey, he took 4 shots of sedative and was a hard cat to try and corner but the man who was with us reassured us at every point and kept up updated and at ease. I could not be happier with the amount of respect and care put into the visit. I would recommend this service without a doubt. Thank you for being so kind as such a difficult time. 💕

Sapphire

05:05 13 Mar 21

Sympathetic from first phone call all the way through to the vet saying goodbye as he left my home.
Samuel, the vet assigned to the euthanasia was wonderfully kind and gentle in his actions and words at this sad time of having my 18yr old cat Worzel euthanized 9/3/21 - it was a very peaceful passing, I couldnt have asked for more compassion from them.
It was wonderful to find these vets in these corona times, who were willing to come to my home, when sadly, most vets will not.
Highly recommended 🌟🌟🌟

Karen Loader

09:24 10 Mar 21

What a fantastic service. Helped Sam go for his final sleep with dignity for Sam. Elizabeth made the initial contact so easy. Charis the vet that came to the house was so gentle with Sam and kind to us both.Thank you all for helping us through such a difficult time. 💓

roy hughes

18:02 09 Mar 21

I've always dreaded the day when we had to say goodbye to our beautiful little fatty, however the vet Tachiana who put to sleep our girl was amazing, very calm, passionate and very sincere. she made our dogs passing a very personal experience. Today we received her ashes back ( 4 days after her euthanasia) I cannot fault the service we have received from the the first phone call contact to receiving her back home. A++++

Kimberley WHYBURD

17:06 08 Mar 21

i would like to say really,, big thank you,,😘 for all group Cloud 9 Vet's for helping my family at last hard time.The all organisation professional and very high standard helping me and my family survive the last time with our beloved dog Nero.
Vicky was very professional and very helpful with organisation everything what we needed.And Zoi seriously is Angel Woman who keep hand on a pulse 💗I'm so really grateful to make finded that's professional help,when I lost my hope with last our life our beloved Nero 💗 Thank you ❤️🐺🐾

Monika Szelagowska

00:40 08 Mar 21

We sadly had to have our 14 year old Springer put to sleep yesterday. Having received a recommendation from a friend, we called cloud nine and arranged a home visit for the very next day.
Sam came to our home, talked us through everything and Max died peacefully in my arms. He was totally chilled, in familiar surroundings, with those who loved him.
We will he eternally grateful to cloud nine for offering this service and to Sam for coming into our home (despite the pandemic) and helping make a very difficult day less difficult.

Rachel O'Brien

18:11 02 Mar 21

What lovely kind people , my own vet let us down Badly . Thank you for supporting us in letting dizzy be in his own home , means a lot to us xxxxx

Linda Holland Edwards

15:43 02 Mar 21

Cloud 9 Vets provide a marvellous service. Our Holistic Vet, Dr Nick Thompson recommended them recently when we had to say goodbye to our beloved dog, Millie. They provided an excellent and efficient service, with great love and compassion. Sam, the attending vet was kindness itself and we are very grateful to all involved in the process. Thank you💐

Catherine Robertson

09:03 27 Feb 21

Cloud 9 vets were incredible when I had to make the decision to have my beloved cat put to sleep. They were sensitive, thoughtful and caring through the whole process. The vet who came, Nacho, was the most caring vet I have ever come across. He was calm, sensitive and kind during the process and treated my cat like he was his own. I wouldn’t have been able to cope with the situation had he not been so sensitive and gentle. My cat went peacefully in his bed, surrounded by the ones who loved him most. Thank you Cloud 9 vets and in particular, Nacho. 10/10 would recommend this service to anyone going through such a difficult time. Thank you so much ❤️

Faye Hughes

18:31 25 Feb 21

Just like to Thank Cloud 9 Vets and especially Sandy for the caring considerate service provided.

Mark Mew

18:37 23 Feb 21

Faye, from Cloud 9 Vets Colchester, came to us and provided the most beautiful and dignified service for our beloved whippet, Willow. She was so caring and Willow was very relaxed throughout the whole process. I got to be with her and am so glad I kissed her and felt her last breath on my face. I was so worried beforehand and never wanted to have to take Willow to a clinic at the end, so I am so glad I found Cloud 9 Vets. I would recommend this for any pet owner. I never thought the end of a life could be so gentle and perfect. Thank you so very much, from the bottom of my heart.

Alison Tew

21:04 19 Feb 21

Rang cloud 9 vets on the 8th feb as our gorgeous dog Charlie was really poorly they booked us in that day to come and put him asleep . Andrea came out and he was fab from start to finish was so helpful and went threw everything he had to do which made us feel a little at ease . Our lovely dog after 12 years went really peaceful on his favourite chair was very sad and emotional but a really lovely service and just so glad he could be at home with us all around him . He was then taken to the pet crematorium in leyland and we were able to pick him up a few days later . We now have him back home with us in a beautiful little box 😇🐶. Thankyou for everything lovely service from both . The maguire family xx

Colette Maguire

11:34 18 Feb 21

Our normal vet wouldn’t come to the house so we contacted Cloud9 and it was definitely meant to be. First I spoke to Chris on the phone and instantly his manner and tone made me more relaxed about contacting someone we knew nothing about. He took care of organising the vet and our beautiful girls cremation. Yesterday Andrea the vet turned up exactly at the time agreed, understanding how special every last moment is. He was so gentle, caring and full of compassion. Everything was calm, peaceful and my beautiful girl passed in her own bed in a dignified way and I have the memory of seeing her asleep and so peaceful. Everything was in our time. I can’t recommend Cloud9 service highly enough and wouldn’t hesitate to use them again, although not too soon I hope!!

Kerry

08:55 18 Feb 21

I cannot recommend Cloud 9 enough. The customer service I received from Vicky was amazing. I needed a vet out that day and although she didn't promise anything, she still made it happen. The vet that came out was amazing (I swear she was going to cry with me) and my dog felt very comfortable around her (which tells you everything you need to know). Alex and Courtney from the crematorium were amazing as well. I started the day very anxious as I wasn't going to my own vet due to covid but Cloud 9 took all the work/stress/worry away so I concentrate on what really mattered that day. I am actually grateful that Covid pushed me towards them as I would never choose another way to have to go through this experience again other than with Cloud 9. Forever grateful ❤️

Angela Lavery

21:32 17 Feb 21

Andrea from Cloud 9 vets came to me at just a few hours notice when I needed their help, which meant that I could say goodbye to Tara dog, loving companion for more than 12 years, after spending some time in our garden and she could leave this world happy, from home. He was very professional, pleasant and helpful and made a sad time so much easier for me.
She is now buried in our garden, we and even had a rainbow appear over the garden for her.

Lyn Swan-Ellison

18:06 17 Feb 21

Fantastic personal, empathic service. seamless from start to finish, allowing that respectful goodbye to your loved pet. Cannot recommend highly enough.

Antony Mark Reed

11:02 10 Feb 21

Put our beloved dog to sleep at our home and were very caring and kind

Annie Davies

14:40 08 Feb 21

Our 15yr old dog - Max was diagnosed with a large inoperable tumour and his health had rapidly deteriorated. The heartbreaking decision was made to have our Max put to sleep.I researched many company’s during the morning and Cloud9 appeared to be one of the best with outstanding reviews.I called cloud9 vets at approximately midday on a Saturday. The female on the telephone was very professional and empathetic, and although it was Saturday afternoon she managed to get a vet to our home at 1730hrs, and then the crematorium arrived at 1830hrs.The whole process was managed superbly and all individuals involved were outstanding. The vet was incredibly compassionate, empathetic and reassuring. The crematorium were again very empathetic and assured us that Max was in very safe hands and they would take great care of him.The crematorium then delivered Max’s ashes 3 days later.In such sad circumstances, the process and the people involved gave great comfort to me and my wife which made it that little bit more bearable.We would highly recommend.Thank you so much.

Michael Dawson

23:59 02 Feb 21

Amber is simply the loveliest receptionist. So kind and helpful. Thank you Cloud 9 Vets!

Rachael Ammari

16:27 01 Feb 21

Amber is simply the loveliest receptionist. So kind and helpful. Thank you Cloud 9 Vets!

Rachael Ammari

16:27 01 Feb 21

Extremely professional and compassionate service, who took care of everything for us at a very difficult time in these extraordinary Covid days. The vet Charis that visited us could not have been any better or more caring. She looked after our boy in the best way we could have ever hoped for, whilst still following all Covid safety procedures. We would easily recommend Cloud 9 vets without hesitation. A truly 5 star service. Thank you guys for such a caring service.

Angus Gillies

16:23 31 Jan 21

Thank you Cloud 9 vets for making my Austins last moments none stressful and relaxed for both him and myself. Thank you ❤️

Zita Southern

08:12 28 Jan 21

Thank you Cloud 9 and Jen you were there when no one else would help
calming efficiency got us sorted when we were at our lowest and got us through a tough and hard time

Paul Storrie

00:55 28 Jan 21

I would recommend Cloud Nine vets the Roshini was so kind to us and helped us during a difficult time. It was much better for our dog Freddie to be treated in our home. Our normal vet would not attend home visits because of covid. Thank you for your help.

Gerome Mezo

11:11 22 Jan 21

We lost our beloved Rottweiler, Roxy, on 9th January. We are so thankful for cloud 9 and how they helped us during a really difficult time. The vet that came out explained the process and helped to ease our anxieties. He was calm with us and our baby girl went so peacefully. Cloud 9 arranged for Legacy Pets to come out to us and they were absolutely fantastic. If you have to make the difficult decision to put your fur baby to sleep, please please go with cloud 9 & legacy pets. They are fantastic.Thank you so much

Aimee Thomas

19:56 11 Jan 21

Today I had to say goodbye to my little teddy thank you so much cloud 9 you made it beautiful what a fantastic vet and so peaceful ty xxx

Emma-Jane Elizabeth Totten

16:12 10 Jan 21

Having to make the heartbreaking decision to send our beautiful girl to sleep was made that little bit easier by cloud 9. From the phone calls and advice and reassurance given, to the wonderful vet Justyna who attended our home, they have been kind, compassionate and understanding throughout. They even moved the appointment for us to the evening so that our girl could enjoy her last day and go for a long walk. Thank you for enabling us to say goodbye in our own home and for making the whole process peaceful and stress free for all of us❤️

I would highly recommend cloud 9 to anyone facing this difficult decision.

Rosie-Anne Mary Cullis

19:53 08 Jan 21

We can’t speak highly enough of the way we were treated today. The vet was a kind, sensitive and gentle man who eased our dear cat into sleep in the best way possible. He took his time, and was patient and understanding with us. He seemed less like a vet and more like a friend holding our hands into our saddest day.

If you need to say goodbye to a cherished pet at home, please look no further, this was the best decision we could have made.

Nick Ridley

21:09 07 Jan 21

If you ever find yourself as a pet owner in the position where you have to make THE decision I cannot recommend Cloud9 highly enough. Both those who answer the phone and the vet Damian who visited us late yesterday evening made one of the worst days no worse. Damian was professional yet friendly, sincerely seemed to care, was unrushed despite the hour, explained clearly what would happen, was utterly compassionate, and amazingly patient. The at-home service allowed us to say goodbye on our terms in our own time but more importantly our much-loved cat was in familiar surroundings (environment and people) and there was no need to do the stressful drive in a cat box to the vets to be held, surrounded by strange smells, sounds, and people, with bright lights in a place associated with pain and discomfort. It is a horrid thing to have to do but if it has to be done for the avoidance of pain and suffering I can honestly say I would choose Cloud9 again. Thank you so much.

Carla Kayser-Booth

22:00 06 Jan 21

On the 29 December 2020, Cloud9 were recommended to us by our usual vets as they said they don't do home visits. Henry the vet from Cloud9 came to our home that evening, an hour's drive, to help us ease our darling 14 year old shih Tzu, Fizzy's suffering. It became necessary that evening following a sudden deterioration in her chronic kidney failure. Within the Covid requirements, all wearing masks we sat around Fizzy's basket. I held and fondled her face while Henry administered the drugs necessary. Over the next hour she drifted to sleep with a gentle smile in her beautiful eyes. While we are heartbroken, we are comforted in the knowledge that we did the best we could by our little dog and avoided distressing her with further attendances at the vets and the vet hospital. Cloud9 also helped put us in touch with a compassionate pet cremation service. Cloud9 have made this incredibly sad time so much more bearable in that we know we did the best we could for Fizzy. Thank you ,🙏💝

Catherine Lee

21:38 06 Jan 21

all the team at cloud 9 showed compassion and kindness to Ruben and also myself. every thing was calm and stress free. I would not hesitate to recommend cloud 9 to any pet owner facing the most difficult decision. thankyou all at cloud 9

Anita Shepherd

18:15 22 Dec 20

Very helpful and compassionate people
Would highly recommended to anyone in the same situation, made everyone feel at ease and explained everything, just amazing people

Chloe Mason

20:33 21 Dec 20

I would 100% recommend Cloud 9 vets.

We had our sick 10 year old German Shepherd put to sleep Wednesday 16.12.20.

The Cloud 9 vet was very professional, caring and understanding of our grief.

We spent time with Kody as the procedure was done and after he fell asleep.

Thank you Cloud 9 for your loving help, and to help us with our grief.

John Mc Donald
Wishaw.

John Mc Donald

17:10 16 Dec 20

Thank you so much for helping us with Mickey at home where he was relaxed and comfortable with us. The vet was amazing and so compassionate to our little dog and to us. Mickey passed gently in my arms with no pain and no stress. Thank you.

Nick Botterill

16:19 12 Dec 20

We had to let out Malamute Mojo go in July. With Covid-19 my own vets would not attend the house so Cloud 9 was recommended to me. Well what can I say from my first call to them they were amazing, talked us through everything and even called later in the evening to check on Mojos condition. First thing the next day another call to see how the night went, finally we made the decision and the lovely Andrea came to visit us at 8.30pm which gave my eldest son time to get home from London.
He explained everything and we decided the garden was a peaceful place to do it as Mojo loved his garden!!!
We were not rushed, time and care was taken and he went peacefully under his favourite tree.
Andrea took time and care with him wrapping him in the biggest fluffy blanket to take him to the crematorium.
The after care aswell is second to none, a little card arrived a few days later which is next to him under the tv.

If I could advise anyone in this position Cloud 9 are amazing!!!!

Rachael Waddington

06:57 10 Dec 20

Today I had to have my Rottweiler who was suffering from bone cancer put to sleep.I originally booked it in for Wednesday but sadly he went downhill very fast last night and I had to change it to this morning.The vet who came out was incredibly professional and caring, the whole procedure was done beautifully and with great dignity to my beloved friend. The crematorium used was cherished pets and they too were wonderful!Cannot recommend highly enough

Alexandra McLean

17:29 01 Dec 20

The lovely Vet arrived at our home and gave a peaceful departure to my dear Dash, it’s never easy saying good bye but the Vet was very considerate of the situation.

Magna Cartus

13:24 26 Nov 20

Thank you so much for your service, you made a very difficult time easier.

When I had made the decision to have your service at home, it made things much easier.

Thank you to Andreas who showed great compassion and dignity when dealing with us and my beautiful cat.

I'm really really grateful for your service

Jennifer Robinson

07:37 25 Nov 20

I would like to thank Allen and the team at cloud 9 vets for the understanding and compassion shown last week when it was Lexie's final moments. Allen spoke me through all of it and gave me all the time i needed to say goodbye and stayed with me afterwards. Allen you are a true gent and i will never forget all the time you have made for me during this very hard time. Thank you once again.

Jackie French

08:50 14 Nov 20

Cloud 9 Vets were there for our dog and best friend Lucky. Luckys own vet and all other vets we phoned would not do a home visit due to Covid, I get the concerns however it would have hurt Lucky to move him. Went on frantic google search and Cloud 9 Vets stood out so we called and a lovely lady called Amber arranged everything and explained how they could help. She sent Andrea who reached us just in time as Lucky became really uncomfortable. Andrea is such a compassionate caring vet and he made sure Lucky was comfortable and supported us all through our heartbreak. It was the right time done with dignity and in the warmth of his own bed in his own home. I cannot thank you enough for being there and we do highly recommend you to all my friends and family thank you once again for being there especially Andrea who is a credit to his profession

Samantha Chapman

23:37 04 Nov 20

Thank you cloud9 and vet Andrea for helping us through our most difficult time.. my 15 yr old lurcher socks went so beautifully in her safest place at home on her bed. You made this most distressing time a little easier. Your care and compassion is truly evident.

Lisa Fraser

12:47 01 Nov 20

Extremely understanding vet who showed compassion for both my cat and myself. I was able to be with my dearly loved companion until the end and in the comfort of our own home. A devastating and traumatic experience but handled as best it could be by this company and the wonderful vet. Thank you

Nadine McDermott

19:52 30 Oct 20

I cant thank cloud 9 vets enough for being so kind and understanding today when Andrea the vet came to my home to help me say good bye to my 14 year old fur baby in such a peaceful way my steel bobs drifted off to sleep in his favourite chair watching out the window as he has always done.xx

Bev Molyneux

19:48 01 Oct 20

Today I had to say good bye to my fur baby of 14 years my beautiful boy steel bobs.the lady at cloud 9 who helped arrange a home visit was so kind and understanding also the vet Andrea was amazing so kind and thoughtful very gentle with my so loved pet he stayed with me while I got to say my last good bye in the comfort of his home in his favourite chair watching out the window I cant thank you all enough.xx

Bev weaver

19:34 01 Oct 20

It must have been fate that the only vets we could get hold of this morning was yourselves. The service was caring and compassionate right from the lovely lady who answered the phone to Andrea the vet who came to the house. Candy, our beloved rescue dog of 16 years was treated with such dignity even when she had passed . And they were both so patient with us even though we were an absolute mess. Thank you so much Cloud 9 xxx

Sheena Desoer

14:38 01 Oct 20

I cannot recommend Cloud Nine vets enough for their kindness, compassion and professionalism. Andrea came to our home exactly when expected, explained everything thoroughly and did not rush us. While advising us, he did not try to direct us to a decision we weren't happy with. He is also a very skilled and caring vet. My dog Daisy did not even wake up during the procedure and passed peacefully. I have had a different experience at another vets and this couldn't have been any better. Sadly not even all humans have a 'good death', but when there is only one last thing you can do for your beloved pet, then Cloud Nine are the very best people to help. Thank you.

Liz Baker

12:41 29 Sep 20

We had Jose come over and he was on time and very empathetic. Dealt with our dog sympathetically and also arranged for the cremation people to turn up soon after he left. Very efficient service and made it less of a sad time for us, would highly recommend. Regards

Antoni Di Stefano

18:49 28 Sep 20

Can't recommend highly enough. our dear old lady was so well looked after by Nacho; he was absolutely amazing. All she knew was that she felt very sleepy , and curled up on her bed. What a wonderful final gift we can give our loyal companions. Thank you so much.

Julie Ashton

09:46 28 Sep 20

We had to have our beautiful 13 year old boy put to sleep on Tuesday afternoon it was heartbreaking but made easier by it being at home where he felt safe with family around him,Andrea the vet who came made an awful situation so much better he was kind and compassionate answered any questions and took it all at our pace, thank you so much for that from us all and thank you for treating Teddy with so much dignity ❤️

Babzy Scott

19:49 24 Sep 20

we would like to thank cloud 9 for the way they handled everything at such a sad time for me and my family,especially Andrea....he made it all so much easier for us and especially my 13.5 year old little fella reuben the westie.....from the 1st phone call to the home visit,everything was done in our own time...and we had his ashes back within 3 days with sympathy card....brilliant service,thanks cloud 9.x

Craig Brookes

13:39 15 Sep 20

Thank you for making Hope's passing so peaceful....it meant the world too her human parents, also so much better for hope also.Thank you very much.

14:12 14 Sep 20

I would like to thank Cloud 9 Vets as today my 12year old German Shepherd Rex who was suffering with old age and no longer had a quality of life was put to sleep in the comfort of his own home. I would like to thank Elizabeth who was my first point of contact and arranged everything and a massive thank you to Andrea the vet who from the outset made the situation calming and acted with dignity and professionalism throughout. He explained everything step by step and nothing was rushed. I thank you as it was the way the family wanted him to go peacefully and in familiar surroundings. Thank you so much x

Elaine Hill

19:11 12 Sep 20

I was hesitant at first to use a vet from internet and not our normal vetinary practice, but couldn’t face saying goodbye to my fur baby in the car in the car park of the surgery (because of COVID).The vet from cloud nine John was a absolute godsend, he explained everything from start to finish, didn’t rush us,and made the process the best it could have been.I have no hesitation in recommending cloud nine to anyone.

Paula Hutchinson

10:45 11 Sep 20

I have to say a really big thank you to Cloud 9 vets, especially Charis. I really can not recommend this company enough. From calling them to having Charis come to our home was hassle free. We sadly had to let our 10 year old Boxer Milly grow her angel wings on 15/08/2020 and couldn’t bare the thought of letting her go in the vets as she has always been scared to go. Although it’s absolutely heart breaking losing your fur baby, having Charis come into our home made things much more relaxing for Milly and I honestly wouldn’t have done things any other way.Charis, if you are reading this - Thank you.

Arlene Mcshane

19:45 08 Sep 20

Making the decision to put our beloved dog of 14 years to sleep was the hardest one we have had to make. He was diagnosed with kidney disease and fought hard for 3 years, until he was diagnosed with end stage kidney failure a few weeks ago. We had hoped he would pass naturally to spare us making the unthinkable decision, however it got to the point where his quality of life had completely deteriorated and waiting any longer would only have seen him endure real suffering and loss of dignity. We kept battling with when would be the right time. Although we knew he had no fight left in him we kept seeing little glimmers of his old self each day which made the decision so much harder. How could we “choose” to say goodbye to a member of our family? Was keeping him around selfish and only for our benefit? Was he ready to say goodbye, would he give us some kind of sign?

We knew that if he quickly made a turn for the worse and we had to take him to his ordinary vet (which makes him anxious even on a good day), we would not be able to go in with him (due to Covid-19) and he would be all alone during his final moments. This is when we found and got in touch with Cloud 9 Vets. Making the call was itself daunting, however Amber at Cloud 9 put us at ease. She was comforting and empathetic, and was able to answer all our questions, big and small. She booked a local vet, Punit, to come around the following day at a time which suited us best. We also booked an individual cremation.

The morning of was difficult as we knew it was out final few hours with our baby, and we were anxious about the whole procedure, despite how much Amber has alleviated our worries. We pampered him, offered him all his favourite treats (he unfortunately wasnt interested in eating by this point) and got him tucked up all comfy with his favourite blankies. We all sat around him and said our goodbyes.

Punit turned up exactly on time, introduced himself and explained what he would be doing step by step. Once we were ready he very calmly administered the sedative. Being a large dog, it took a while to kick in. We all sat around and shared happy stories about his long life with us until he was peacefully asleep. Punit did not rush us in any way, gave us space and encouraged us to take as much time as we need with him before he administered the second injection. We all said our final goodbyes, gave him lots of kisses and prayed as a family for him to rest in peace. He passed so peacefully, just like he had drifted into a deep sleep. No twinges, no sounds, nothing scary. We cried and let out our feelings only after he had passed, ensuring his final memories were of normality; his family sitting around him giving him love.

The crematorium came around 20 minutes later to collect his body. We were able to follow our religious tradition which requires certain items to be cremated with the body. The undertaker was very understanding of our wishes and ensured things were done just as we asked. His ashes were returned to us 4 days later as promised.

Although this has been a heartbreaking time for us, we felt a surprising sense or relief and comfort in knowing that we gave our darling dog the most compassionate and peaceful send off, in the comfort of his own home. Overall the entire experience with Cloud 9 Vets was faultless and made such a difficult time of our lives more bearable. In hindsight, we feel like we made the right decision for our dog, at the right time.

We would highly recommend the service to anyone facing the unthinkable decision to put their beloved pet to sleep. It is the most heart-wrenching kindness we can offer, for their lifetime of love and loyalty.

We would like to offer our upmost gratitude to Punit for being incredibly compassionate in performing the service. We are so thankful you were sent to us at our time of need.

Shriya Vakani

12:32 02 Sep 20

From the moment I contacted Cloud 9 vets, I knew i was talking to the most caring, compassionate team & I could focus on my Harley & saying my goodbye, whilst Lizbeth made all the arrangements. From the stressful situation of my own vets not coming out, finally I could breathe. The most amazing vet Nacho came. Harley checked him out & then curled up in his bed, totally relaxed & went to sleep...confirming to me that he was ready & he approved of Nacho. The care & compassion from that guy, I have never known. Such a calm, peaceful & oddly perfect goodbye. Perfectly timed with the cremation people arriving, showing the same care for my beloved Harley as Nacho had. He was brought home to me within days. The same care & compassion shown. I am so very very grateful that I found cloud 9 vets & will be passing on details to all my pet loving friends, so when the time comes, they can have the peace I now have. Thank you so very much x

Helen Brown

18:19 01 Sep 20

Thank you so much for your help in saying goodbye to my wonderful pet and friend Ben you were so kind and respectful to us at this sad time.I would recommend your services to anyone who sadly has to say goodbye to there beloved pet.
Thank you once again Elaine Mcdonald

Elaine McDonald

11:35 28 Aug 20

Yesterday we had to say goodbye to my baby Dylan. Our own vets still have a closed door policy but I wanted to be with him of course and so I was relieved when we found Cloud 9 Vets. Dylan was very poorly and they came out the next day. The vet who came to us, Andrea, was so kind, caring and compassionate - he treated Dylan with the utmost respect and dignity as he deserved and I couldn't have asked for more. Dylan hated vets but instantly warmed to Andrea and obviously knew that he was a kindred spirit. Thank you so much for helping Dylan to pass peacefully and without suffering with us there, surrounded by love in his last moments. It means everything to me and made the hardest day of my life slightly easier x

Rose Grace Walters

09:24 23 Aug 20

we sadly after 13yrs had to have our labrador Alfie put to rest. The vet Nacho was more then we could of hoped for, kind, compassionate, and gave our boy the dignity and love he deserved in his final moments with us. Thank you Nacho. xx

Lauren Groom

07:25 18 Aug 20

Our pet Hilda was agoraphobic and had numerous health problems causing her to become very unwell . We wanted a vets that would come out to the house so that we could say goodbye to her in her own environment so not to stress her . Andrea came out he was patient and kind and Hilda just fell asleep without any fear with her family beside her dignified and without any distress . Thank you Cloud 9 vets and Andrea for handling this difficult situation so professionally and with kindness x

Annemarie Calvert

13:36 17 Aug 20

We recently had to make the extremely hard decision to put our elderly dog to sleep.

The service we received from the cloud 9 vet who attended our home was amazing at what was an extremely emotional and distressing time. The care and compassion towards our dog, it was as if it was his own, exactly what was needed and this compassion extended to our family which my mum was extremely grateful for. Especially during the strange times of COVID-19.

It was more appreciated as our regular vets had refused to come out for home visit, even after we had explained that the dog hated cars, he couldn’t at that time stand up and was crying all this was explained but still they wouldn’t attend after advertising 24/7 care with home visits.

My mum as deeply upset at the thought we would have to man handle our dog into a car and cause him further uncomfort/ and or distress.

It was a great relief to all when cloud 9 said you were able to attend the house without issue and we were most grateful and the vet had to travel some distance to get to us.

It was just what my mum needed and wanted everyone was able to say goodbye and she got to be with her fur- best friend til the end.

Once again a huge thank you to vet, Nacho

Emma Spuds

11:57 17 Aug 20

I’m really glad I chose this route when I knew it was time to let my very loved cat saffi go, very sad day and I’m still grieving this loss but for something so heartbreaking it really couldn’t have gone any better, saffi didn’t have to leave the home she loved so much, the vet was brilliant - sensitive and kind and also made the whole thing as comfortable as possible for me and for saffi too- I don’t really have all the words but I’m grateful to cloud 9 vets and I’m so glad I did it this way, it made such a difference - and my other two cats also got to say goodbye. Thank you to Sophie the vet and to the cloud 9 team

Mimz

20:25 13 Aug 20

We made the heartbreaking decision to have our beautiful 20 year old cat put to sleep at home yesterday. 4 years ago she was diagnosed with terminal cancer and dementia. Over the past 2 weeks, she became really ill and we refused to let her go to our usual vet to be put to sleep without us being allowed with her. She was born with us and she would pass away with us holding her.

We made the difficult decision to call Cloud 9 Vets, and spoke to a lovely lady on the phone. Before the end of the day, she called us back, and she had managed to book a vet for the following day.

As you can imagine, being a parent to a fur baby, the anticipation throughout the day was a horrendous feeling for us and we were crying for most of the day. But we had a peaceful final day, at home, with our beautiful girl, sat giving cuddles, kisses and even sat out in the garden with her.

In the evening, a really lovely vet called Sam visited, and he was really calm and caring. He talked us through everything, step by step. Everything was done at our own speed and he gave us as much time as we needed to say our final goodbye without any rush. I held her in my arms throughout everything and she passed peacefully in my arms. Sam sat with us for a short while after, to make sure we were ok and spoke us through what may happen afterwards.

Thank you for allowing us to say goodbye to our baby girl in the comfort of our own home, without any stress.

X

Bee Hay

14:33 13 Aug 20

Cloud 9 Vets helped my dog have peaceful sleep in the place he loved mostSaying goodbye to my best friend, my Westie, Max, was the hardest thing I've ever had to do. I knew the time was coming but when suddenly on a Sunday morning his condition had deteriorated so badly and he was in so much pain, there was no waiting. Thankfully, Cloud 9 was able to help me and Max. The coordinator Amber was kind and so helpful, leading me through the process and making sure that he could be seen that day. Dorangela, the vet, was calming, supportive, and such a wonderful person. They both took away a big part of the stress of the whole experience. All matters were handled in one go -- from arranging the vet to the pickup by the crematorium. It's not easy to come to the decision, but having Max take his final sleep in the comfort of his bed, outside in the garden he loved, surrounded by the people he loved, is a decision I don't regret making. A big thank you to Cloud 9 Vets.

Victoria Friedman

14:45 10 Aug 20

Victoria Friedman

14:45 10 Aug 20

Thank you so much for all your help. I’d definitely recommend you to anyone having to make the heartbreaking descision that we had to make. Angela came out , was patient, kind ,understanding and compassionate at a terrible time. From our first phone call to the time Lena was picked up , everything ran so smoothly. Thank you x

Pauline Egginton

12:56 09 Aug 20

I cannot thank Cloud 9 enough with our most difficult decision on Tuesday. Both on the phone they were empathetic, patient and understanding. We could not have wished for a better way for our big man to go on his final journey, at home, with his mum (being as big as he was it made social distancing easy). Thank you again, especially Andrea, out vet. He helped my boy find peace and put me at peace too

Siân Mammabear Carradus

19:25 07 Aug 20

Thank you so much for all your kind and professional help with the end-of-life care for our beautiful Labradoodle Frodo. From the initial call where I couldn't stop crying to the very end where everything was just so peaceful Cloud 9 were just amazing. Sam the vet made the whole thing so special and he took the time to get to know us and to know our boy and how much we loved him. When the time came a very sad time became something we will treasure as we were with him all the way to his very last breath and for that we can never thank you enough. Thank you for also arranging the crematorium care as it was something I wouldn't have been in a place to do well, I would have messed it up. Overall if you have to go through this painful experience with your beloved pet then Cloud 9 are certainly the people you can trust your loved one with, they will see your furbaby is treated with the utmost respect and care and you will never regret the decision to use Cloud 9. Thank you from the bottom of my heart. Sean & Joanne

Sean Stiddard

22:19 03 Aug 20

As soon as Amber at Cloud 9 picked up the phone she was just what we needed in a moment of crisis. She was calm and understanding and although it was Sunday evening somehow she managed to get a vet to us within the hour. Andrea was just wonderful - calm, respectful, understanding and explained everything. We were able to say goodbye to our beautiful 15yr old rescue dog Zak in the garden, on his bed with lots of hugs and kisses to send him on his way. Andrea let us take our time, it couldn't have been more peaceful. I can't thank Cloud9, Amber and Andrea enough - you are doing an amazing job thank you xxx

Carol Fletcher

12:45 03 Aug 20

Yesterday we very sadly had to let our beautiful girl honey go and cross the rainbow bridge , a very hard decision after her being the family pet for 13 years. We would like to thank cloud nine and our vet for the occasion Andrea for his compassion and putting our minds at rest by reassuring us we where doing what was right for our girl . He gave us the time to cuddle and say our final farewells throughout his duties in the comfort of our own home , Can not thank you enough

Shaun Murray

08:02 02 Aug 20

We called Cloud 9 vets when my beautiful dog was suffering from liver cancer. They were extremely professional and the vet that came out to our house was incredibly knowledgeable and compassionate. He explained the process in step by step detail letting us know what to expect and how our dog may react to different things in the process. We were not rushed at all and got to give her a very calm, dignified and loving end to her life for which we will always be grateful. I cannot recommend them highly enough

Lisa Armas

11:33 28 Jul 20

Sophie was the vet who came and helped us say goodbye to our amazing border collie after 14 years. Cloud 9 made the time peaceful, loving and kind for both me and my beloved Five. Thank you.

Jo Inskip

11:12 20 Jul 20

Sad to say my old girl Copper’s time had come and she was peacefully euthanised at home at 16 1/2 years old.

Her tail did not stop wagging for a fuss right to the very end, (or for pepperami!) which was as perfect an end as I could have hoped for, at home, relaxed and happy to have me by her side as always. ❤️

A massive thank you goes out to Sophie of Cloud9Vets, for still offering a compassionate and peaceful euthanasia at home in these difficult times, this was early June and my heart was breaking considering the only options available our local vets.

Sophie’s empathy and strength made the whole experience easier to deal with and kept me strong and staying positive for Copper’s last moments.

I know you are resting in peace now my darling, you are forever a part of my heart.

Hollie Bedford

06:52 20 Jul 20

Would highly recommend cloud 9, having to call last minute on Saturday morning hoping someone could attend to my old moggy tommy, to start with the woman on the other end off the phone was lovely and even through my tears got me everything I needed. Within a short space off time if I remember correctly Andrea was with us and allowed me and my family to stay with our beloved pet right to the end and then privately transported tommy to Leyland pet cremation services for me and arranged for a return off ashes to me all stress free and so friendly. I can not recommend enough and thankyou from all off us xx

Leah Boswell

17:13 19 Jul 20

Bit of a long one bit here goes...
On Sunday 21st June we had to make the heartbreaking decision to put our beautiful German Shepard Cheavus to sleep. At nearly 14 years old we had suspected DM and the final stages came on quite suddenly. During the pandemic we didn’t think our wish for her (when the time came) to have our beautiful girl put to sleep at home would be possible but we found you. You truly are angels in disguise. In such a difficult time, Your empathy on the phone speaking to you through broken tears, even though you didn’t know us, we felt supported.

The lady who answered our cell provided a caring calm voice (I’m so sorry I can’t remember your name) and the selfless vet (Andrea if we remember correctly) went above and beyond to work an extra long day, to be with Cheavus and my partner and doing what was needed so Cheavus was no longer sad and unable to walk. In the home she knew, laying on the bed she loved…she passed away peacefully and the final memory of her going to sleep, my partner explained, was gentle as described…and we wholeheartedly thank them all.

The decision to euthanise is not one any human makes easily for their furry friend but to know there is a service out there where empathy and compassion is at every step, is truly heartwarming.

It’s not an easy thing they do and must be difficult for them all daily, but knowing they are helping animals and their owners in their time of need, I do hope brings them comfort.

I apologise for the long message but we want you to know that the passing of Cheavus has been made that little bit easier thanks to cloud 9 and their amazing people and vet.

Joanne Fozzard

22:17 18 Jul 20

if you are wanting home euthanasia for your pet i would highly recommend Cloud 9 vets.
Last week i had to make the hard decision to help my Shih Tzu Milo pass over the rainbow bridge. Due to the current Covid situation our own vets disappointingly were unable to assist with this and there was no way that i was going to hand Milo over to die alone away from those he loved, as they would not allow us in the surgery to be with him either. Thats when i called Cloud 9 for help, they were very understanding and sent James to perform the procedure which was done professionally and with dignity. Milo passed in my arms peacefully and James was so very caring and supportive. Thankyou so very much James for enabling me to give Milo a loving and dignified passing.
Milo was cremated and his ashes are now back home with us where he belongs, RIP my sweet beautiful boy xxx

Barbara Jones

18:02 17 Jul 20

At a very sad time I found the whole experience comforting, and my lovely lady was given all the care she needed. I would definitely recommend Cloud 9 Vets, and would consider for my other pets when the time is right.

Sara Gregory-Brown

09:41 16 Jul 20

A great big thank you to Zoey for the kind , compassionate way she helped our wee lofty to go to sleep. It was heartbreaking but so peaceful. It was lovely to be with him and cuddle him right to the end. Run free our best wee pal 🐾💔❤️

Denise Nimmo

18:41 10 Jul 20

Its been nearly 2 months since we had our beautiful Poppy put to sleep due to cancer. A hard time in lock down made so much easier knowing that she could be put to sleep at home and not left at our local vets door. From the first phonecall to the vet coming out and a crematorium picking her up, it was faultless. The vet was lovely, I can't remember her name due to the pain and devastation we were going through. I know if cloud 9 were not around the pain of leaving my girl at the vets door would have broken me completely. Knowing she was at home on the sofa with her blanket and Teddy bear and we were with her, gave me lots of comfort. Thank you so much for being there when we needed you xx

Amanda Smith

11:55 03 Jul 20

We called in Cloud 9 after our 15 year old Sheltie Figgys struggle became impossible for him to live with anymore, and with our own vet refusing to allow us to be with him we hoped he would get the end he deserved. The vet Donangela came out and was kind and compassionate. We were allowed to hold him right to the end, it was beautiful and we will be forever grateful to them for allowing this

Kathie Smith McDuell

17:46 26 Jun 20

On Saturday 20th June we made the decision that it was time for Belle to take her journey over the Rainbow Bridge. We’d originally called (a day earlier) to arrange the euthanasia later in the week but she deteriorated quite quickly. I cannot thank the team highly enough. From Amber being the point of contact and dealing with our original enquiry to Andrea coming to our home that same evening. They both showed dignity and compassion with our request for Belle’s final moments with us. Thank you from the bottom of our hearts ❤️

Jenny Hindley

17:36 25 Jun 20

We took the difficult decision to say it was time to say goodbye to our beloved dog Tara.we have had Tara from a puppy for 12 years.I rang on Monday and spoke about what would happen etc, this was met with compassion and understanding from the beginning.The vet that came to us was amazing, everything was as we wanted it.The service we received from start to finish was at our pace, explained to my son and daughter and they remained with her the whole time.I just want to say thank you so much.You made this incredibly difficult time much easier for us all in the peacefulness of her passing.Thank you from the bottom of our heart for all your help.x

Lisa Devine

23:08 23 Jun 20

had to have my baby put to sleep today the vet andrea was very caring and dignified much appreciated from all the family thank you so much for your help at such a sad time❤

Sarah Robinson

16:38 22 Jun 20

Very good ethical, sensible, compansionate, non-judgemental, cut-above-the rest service. Highly recommended.

Cal Treloar

12:07 20 Jun 20

Just like to say a big thank you to Cloud 9 for the service you provided to me in such a hard time. It was time for my best friend for 12 years "Buster" to go. We were in lockdown. The first phone conversation was very sympathetic and you described everything in detail of what would happen, Andrea was really good when he met Buster. He was very calming and explained everything he was doing. We even managed to have a conversation about the dog he has rescued, loves and takes everywhere with him. The sympathy card he sent after Busters passing was much appreciated and a very nice touch. Would highly recommend this company if your in the situation you never want to be in.

Kenny Chalmers

23:18 19 Jun 20

I would like to let everyone know how wonderful cloud 9 vets are. We took the very hard decision to have our elderly dog put to sleep, we didn’t want to take him to the vets where he would have to be left on his own, I found could 9 when I was searching the internet to find a vet that would come to our home.
From the 1st phone to call to the day when the vet came they where so kind and compassionate, they all made such a hard situation just that bit easier with there kind words and thoughtfulness, we felt under no pressure or rush to say goodbye to our beloved boy.
I would have no trouble highly recommending cloud 9 and would definitely use again when the time comes for my other pets

Miss Bourne

Lisa Bourne

11:12 18 Jun 20

When no other vet I contacted would help ,re social distances I contacted cloud 9,Amber contacted Andrea(vet)who came to my house and gave my 12year old companion Indy a Rottweiler a peaceful end to her life.Thank you for not letting Indy suffer. Regards Ann Lander

Ann Lander

12:30 16 Jun 20

I cannot praise the team enough. During a very difficult time they were so caring and helpful. Loosing our little Ronnie was so difficult for us all, especially my mum. She got to hold him and cuddle him in his last moments. Thank you to all the team, from the phone call to the visit you were all very gracious. I read something once that stuck with me. From a pet- “I have been there for you through all your good and bad times, please don’t leave me at mine”. I know it’s hard to let them go but being at home where he felt safe and comfortable felt right. Thank you so very much for the card in the post after too, very thoughtful x

Ashleigh Hopkins

11:13 15 Jun 20

We very sadly had to let our dog Jade go off to Rainbow Bridge yesterday. As a family this was a heartbreaking decision to make after 13 years with her. We wanted Jade to be put to sleep at home with her family around her and Cloud 9 vets advised the garden so we could all be present. Andrea was our vet and he was very compassionate and understanding about our difficult decision. He stepped back after sedation and was very unobtrusive and allowed us the time to give lots of kisses and cuddles before we were ready to let Jade go. Using Cloud 9 enabled us to give Jade a peaceful, dignified ending in her own home surrounded by all her family. I thank you for your compassion and kindness on such a difficult day and would highly recommend to anyone considering euthinasia at home for their pet. We made the decision to keep Jade at home for a while after and arranged to take her to a Crematorium ourselves, Cloud 9 can also arrange to take care of your pet after should you choose to want that.

Natalie Hindle

09:54 11 Jun 20

Andrea came next day after the vets couldn’t accommodate a home visit for our elderly German shepherd. He was so understanding and professional and made what is a very upsetting time bearable. Even during this Covid crisis he made sure we were there with our dog when she passed whilst maintaining social distancing and cleanliness. Can’t recommend him and their service highly enough

Richard Jones

09:14 09 Jun 20

An excellent service .. responsive and sympathetic staff at a very difficult time. Dealt with multiple phone calls efficiently. Under the current COVID circumstances the visiting vet wemt out of his way to be as supportive as possible allowing us to say goodbye in the way we had hoped for. Thank you.

Joyce Reilly

16:31 08 Jun 20

Sadly we had to put our beloved cat Malish to sleep last Wednesday. Sam was professional and compassionate, Malish fell asleep peacefully in her home on her bed with her family. Highly recommended.

Silvia Parisatti

06:58 08 Jun 20

Amazing service, helped us through a horrible day, would not hesitate to recommend

Ian Warwick

10:47 03 Jun 20

professional and compassionate attitude helped us through a hard day.
cannot fault in any way
will recommend at any chance i get.
i have not seen an easier passing, so much less stress

Ian Warwick

10:40 03 Jun 20

Thank you to Cloud 9 and especially Charis who made an unbearable day so much more bearable. The kindness and dignity with which you treated Ollie our dog on his last day, not to mention myself is something I will never forget.

Jacqueline Healey

11:38 02 Jun 20

I had to make the painful & heartbreaking decision to let my cat go to sleep today. My usual vets aren't doing home visits at the moment due to the Pandemic & my cat Archie was a very nervous ex-stray cat who hated enclosed spaces so was terrified of a cat carrier & also hated travelling, I didn't want to put him through this on his final day. I was told about Cloud 9, I'm so pleased I used them. Andrea was my vet & he was so caring, compassionate & understanding, after hearing Archie's background & health history, seeing him & examining him; he put my mind at ease that I was doing the right thing & kindest thing for Archie & he made his passing calm & peaceful, I never felt any of it was rushed. Archie wasn't aware of what was happening as he was sedated 1st. For most people like me, it is an expensive service, but for me it's worth it to be able to give my beloved furbabies a calm & peaceful passing which is in their own home surroundings. Run free at rainbow bridge Archie with your feline friend Vinnie until we can all be together again. 🌈 🐾❤️

Sarah Sezz Middleton

15:32 01 Jun 20

First Class Professional & Compassionate Services - Would HIGHLY Recommend!

Nick Patrick

13:49 29 May 20

At the weekend my family took the sad decision to have our dog, Erin, put to sleep due to her sudden deterioration from untreatable cancer. Throughout her life she was very nervous of travelling and doubly so when going to the vets. Therefore, when we knew the end was close, it was important to us that we were able to arrange for her to be euthanised at home. Unfortunately our usual vets were not able to offer that service due to the current covid-19 situation. That is when we found Cloud 9 vets.
I called on Saturday afternoon and was so glad that Cloud 9 arranged everything so quickly especially as it is difficult organising things at weekends. They worked hard in the background arranging for the vet to visit at 10am on Sunday to put Erin to sleep and for the crematorium representative to arrive at 11am to take her away to be cremated.
All in all, this meant that Erin had as dignified and comfortable a passing as could be hoped for and we are so grateful to Cloud 9 Vets for arranging everything for us, leaving us free to grieve.
Everyone involved was so kind and sympathetic and I would not hesitate to recommend Cloud 9 Vets to anyone in a similar situation with their beloved pet.

Jason Hawes

14:45 21 May 20

What a wonderful service cloud 9 vets provide. The process of having our dog put to sleep was made much more personal by happening at home with Jenna lying in her bed. The vet, Jennifer, that came out couldn't have been more helpful or understanding and explained the process before she began. We decided to bury Jenna in our garden but cloud 9 also work in collaboration with pet cremators.

Barry John Roberts

21:52 20 May 20

This service was impeccable,, thank you so much cloud 9 for your professionalism, kindness and compassion during this difficult time,, Andrea was so kind and gentle during the procedure, we said goodbye to beautiful schnauzer George in our lovely garden,, the sun was shining,, the birds were singing,, such a peaceful end to a beautiful life. Would gladly recommend this service to anyone.

Mel Taylor

14:25 17 May 20

My gran would like to say thank you to Andrea she said he was ever so lovly and treated monty with the utter most respect and he spent time to talk to her about monty so she says thank you for making what is a hard choice feel better by coming out in the awful time and being a part of and helping her and her pal monty

Sarah Louise Redfern

10:55 16 May 20

Can't recommend this lovely company enough. We just had our much loved cat put to sleep, who had been with us for 15 years. It was so heartbreaking, especially as it happened during the middle of the COVID lockdown - all our local vets said we had to leave him in the cat basket in a car park to be taken away, and couldn't be with him. But I'm so happy I looked around and found Cloud 9 - they were able to send a vet out to give him a calm and peaceful passing in our home, and allowed me to sit 2m away to comfort him. She didn't rush us, allowed us to say goodbye and was genuinely caring. It was worth every single penny to know we gave him a dignified passing in his home, rather than putting him through the stress and upset of being taken to a vet. Everyone we spoke to within the company was so compassionate, caring, responsive to any queries and clearly they are all loving pet owners too, as it reflects in the quality of care. I will not hesitate to use their service again in the future and recommend them to everyone I know. What an invaluable service they are providing.

Roxane Jones

12:41 13 May 20

Sam was amazing and so caring. Avrian our pet did not suffer at all and went peacefully after a valiant fight with mitral valve disease. it was a peaceful death. Sam walked us through the process so we were prepared and never rushed us. Thank you so much Sam.

Anne-Marie Hubycz

15:27 05 May 20

Sam came out to my home after we had to have Buster PTS. Due to the Coronavirus my usual vet couldn’t come to the home, Sam was so lovely & caring & gentle with Buster & given the circumstances it was calm & peaceful & made it that bit easier. Thank you so much ♥️

Emma-Jane Yoxall

08:41 04 May 20

We had to make that tough call today for our Lola. I can honestly say that the vet who came was the most kind and compassionate vet I’ve ever met. It really helped us through a tough time that he was clearly a dog lover, took his time, took our lead and helped our girl to a better place in a dignified and peaceful way. Thank you.

Chelsey Cookson

19:09 30 Apr 20

Cannot begin to say how grateful I am that I was able to use Cloud 9 Vets to put my Belle to sleep today.
Andreas who attended Belle was so caring and explained everything step by step. He gave us as much time as we needed with her in her final moments. He stepped back everytime with the current situation so we could be with her. Cannot thank him and Cloud 9 Vets enough for making this heartbreaking day go a little easier. I would also highly recommend for nervous dogs. My Belle was terrified of her own vets and the thought of having to take her there to be put to sleep and her be stressed in her final moments was too much for me to bear. Thank you so much.

Natalie McCarthy

15:27 28 Apr 20

My beautiful Sophie took a stroke that there was no coming back from, that was devastating. However, due to Lockdown my vet couldn’t come to the house, nor could I be with her in the surgery. I just remember a rush of helplessness consume me when the Vet told me this. All they could offer me was to give me Sophie back to take home. She was born in this house and it was only right that she stay here until the end. However, one of the admins told me about Cloud9 and said that other clients had used them during lockdown and she said they highly recommended them.

When we got home, I looked up the website and I was so disappointed that we were out with their travel area, but I called them anyway. And I am so glad I did. It was such a relief to hear reassuring words that they were sure the vet would travel the extra miles. Within half an hour the confirmation came that they could help me. The relief that gave me allowed me to spend one last day with my girl without worry.

Even with Lockdown rules, my beautiful girl just slept away and I was so grateful for that and it gave me such peace and that cannot be bought! Charis’s gentle approach and good energy was such a blessing, a true empath to both animals and their humans. My heartfelt thanks to All at Cloud9 for the amazing work you do.

Pauline Dunlop

04:06 26 Apr 20

Had Andrea call tonight after phoning Lisbet this afternoon. Both could not have been any kinder. Wonderful, caring people. Andrea was so gentle and respectful of my little darling and it was such a peaceful end. I could not have asked for more. So pleased I chose this way and didn’t have to traumatise Razzle Dazzle by a visit to the vets which caused her no end of stress each time we went. I can not recommend this service highly enough.
Thank you so much

William Richards

19:54 16 Apr 20

We used cloud 9 vets yesterday to help my dad's dog pass, from the first phone call they were fantastic.

Maddie passed away at home, peacefully, with her family around her. Shanice the vet was wonderful and caring and said she would stay for as long as she was needed.

I'm just so thankful that this service is available to help pets pass with dignity in their own home.

Thank you for giving Maddie the dignified peaceful passing she deserved. ❤️❤️

Lesley Grier

16:38 03 Apr 20

After the hard decision of putting my 14 yr old lab to sleep,cloud 9 were really easy to talk to from arranging it and during the procedure itself salina was very professional she didnt rush it and gave my girl the peaceful ending she deserved..i also thank you for the sympathy card i recieved it was a lovely gesture.

Linda Hargrave

10:10 02 Apr 20

I used Cloud 9 vets in December when it was time to say goodbye to my precious shar-pei, Bluebell. Although it was a very sad and surreal day, I do know that Cloud 9 handled things absolutely seamlessly.I rang without much notice and within 90 mins a vet had arrived.All the staff were so kind and compassionate. Everything was explained to me clearly and nothing felt rushed.More costly than a last trip to the vets but for a lot of dog owners this is definitely the best way.It was all done with the utmost care and dignity.Thank you so much for the amazing job you do, Cloud 9.

Miss Woof.

11:45 30 Mar 20

We had to make the hard decision to put our beloved dog Roxy to sleep. Cloud 9 vets were the most caring and thoughtful people from start to finish! Roxys passing was very peaceful, they answered any questions we had and they spent an hour with us. Thankyou so much for everything you have done for us. Your service is amazing and worth every penny ❤

Melissa-Jayne Roberts

13:27 29 Mar 20

I would like to thank Andrea from the bottom of my heart for helping my old doggie Beauty over the rainbow bridge in the best way possible during this difficult time. It was made as easy as possible I still got to be with her as much as possible on this sad day and said my goodbyes. I cannot recommend you highly enough for your heaven sent service, again thank you.

Sharon Finlay

11:50 28 Mar 20

The care was wonderful. My dog Holly did just slowly drift off to sleep! You got the feeling you could have all the time in the world! Everything was thoroughly explained throughout. Would definitely recommend!

Audrey Jackson

11:04 27 Mar 20

I'd the heartbreaking decision to help my beautiful 18-1/2 yr old girl get on her way over Rainbow Bridge. Lisbet at Cloud9 showed so much compassion when I called, and Cherise was so respectful and patient when she arrived.... took her time and waited until we were ready to let go... Bella got very distressed whenever she'd to pay our Vet a visit, so getting Cloud9 to come to our home where she felt safe and loved in her final moments was the best decision. Couldn't recommend them enough... thank you so much Cloud9 for help making a difficult time a little easier.

Nicola Wilkie

22:29 15 Feb 20

Can't thank Cloud9 enough. Our 15yr old boy Baxter was at the end of his journey and in a lot of pain. The only way to help him was to drag him the following day to the vets. Cloud9 came to the rescue within hours and with the kind, considerate and gentle vet was able to fall asleep with every single member of the family by his side. He was loved beyond words and this was the loveliest passing we could have wished for. A big (very sad😭) thank you from the Holdsworth Family for helping our boy transition in his comfy warm bed with his family. It meant the world at an unbelievably heartbreaking time.
Mrs H x

Joanne Holdsworth

11:26 12 Feb 20

A huge thankyou to all at cloud 9 for making possible the perfect ending for a big boy who had a charmed life. the service you provide is inspirational

Mary Healy

20:32 22 Jan 20

A huge thank you to Cloud 9 Vets . What a kind , caring and compassionate service all the way through . To be able to have my dear old Abby cat on my lap in my own home gently and sensitively put to sleep , was the best I could have wished for .
Cannot recommend enough .

Anita Brewer

20:29 18 Dec 19

Highly recommend cloud 9vets we sadly had to put our beloved old boy to sleep. We rang them they came to our home the same day. They took there time with us and benny. They took him away afterwards and got his ashes back the next day. They made a very hard time alot easier for us and for benny. Can't thank them enough xxx

Donna Holmes

15:42 16 Dec 19

I could not not recommend cloud 9 vets highly enough, excellent .
We called in cloud 9 vets who provide a home service nationwide, this gave Feezil the dignity he deserved after being our loving friend for eighteen and a half years. The young man that came was amazing, very professional, compassionate, and he explained everything in great detail and how Feezil may react, he didn't rush and stayed for nearly half an hour until Feezil was resting.

Paul Davison

10:38 25 Nov 19

Cloud 9 vets were so kind and compassionate during this difficult time. They were very supportive and took the time to go through our options with us. Amber was lovely and went the extra mile to help us with out decision. I can't thank nacho enough for going out of his way to travel down to us. He was kind and compassionate and you could tell he was a really animal lover, giving jess a peaceful send off. I can't reccomend them enough to anyone else facing this difficult time.

Yas

09:54 11 Nov 19

paul the vet made the visit to my baby
was amazing and did everything he could for my leo .
Also comforted our family
its a big loss but paul made his last moments comfy
let us say our goodbyes as a family
also went above and beyond for us
10 out of 10
Thanks again for everything you did that day when no one else would 💚

Cristy Preston

19:06 09 Nov 19

Absolutely wonderful so gentle and kind the vet who came was wonderful would recommend to anyone who's pet is not well thank you so much

Barbara Thomas

13:01 08 Nov 19

We said goodbye to our 12 year old Jack Russell Toby on 12th October. We had been not expecting to put him down as he had a cough and we had hoped it was treatable but we found out he had fluid on the lungs and tumours.We didn't want to rush to make the decision as we always said we wanted to do it at home. We had planned for the Monday with our vets to come round but Toby took a turn for worse on Friday and we nearly did it then but in the evening he helped us make the sad decision to it on Saturday and not make him wait or suffer for us. We struggled to get a vet to come out as it was a weekend and we booked to go into vets which we didn't want as Toby was so scared of the vets and we didn't want his final moments to be afraid.Thank goodness just before the appt. a Google advert appeared for. Cloud9 Vets when I was looking online - they responded so quickly to our request.Jaqui (Jack) was absolutely amazing, she made the whole process peaceful, calm and made us feel the comfort and reassurance we needed at this sad time.Toby died peacefully in his bed with us by him as we cuddled and kissed him a lot and helped us wrap him in his blanket and bed as we said our goodbyes.You helped give us a dignified way to say goodbye to Toby that we always wanted and gave us the reassurance and relief that we were doing the right thing for him and that he wasn't in pain anymore and that we could start the closure on what was a painful week and decision for us.Thank you so much for helping us with Toby, you were the best - we really won't forget it x

A D

09:48 04 Nov 19

The most wonderful professional and peaceful way to ensure a loving and kind passing for your pet- from that first very difficult call, lisbet helped ensure all our wishes were met and we would highly recommend this service. Thank you so much cloud 9 for helping to create a loving and peaceful environment for our lovely dog holly.

Clare Davies

22:56 01 Nov 19

I would recommend cloud 9 vets to anyone who is having to make the hardest decision ever. So friendly and a very high standard of professional manner. I sadly had my dog put to sleep last night 23rd October 2019 at home. It may seem very expensive but it was well worth the money everything about it was so peaceful and calming. Would like to say a massive thank you to all involved from the phone conversation to the final end of it. I’m very sad but happy I did it in the comfort of my babies home he was so at ease with everything and that put me at ease..

Bernie Peers

12:19 24 Oct 19

Yesterday we said goodbye to our 12 year old Jack Russell Toby. We had been not expecting to put him down as he had a cough and we had hoped it was treatable but we found out he had fluid on the lungs and tumours.

We didn't want to rush to make the decision as we always said we wanted to do it at home. We had planned for Monday with out normal vets to come round but Toby took a turn for worse on Friday and we nearly did it then but in the evening he helped us make the sad decision to it on Saturday and not make him wait or suffer for us. We struggled to get a vet to come out as it was a weekend and we booked to go into vets which we didn't want as Toby was so scared of the vets.

Thank goodness just before the appt. a Google advert appeared for. Cloud9 Vets.

Jaqui (Jack) was absolutely amazing, she made the whole process peaceful, calm and made us feel the comfort and reassurance we needed at this sad time.

Toby died peacefully in his bed with us by him as we cuddled and kissed him a lot and helped us wrap him in his blanket and bed as we said our goodbyes.

You helped give us a dignified way to say goodbye to Toby that we always wanted and gave us the reassurance and relief that we were doing the right thing for him and that he wasn't in pain anymore and that we could start the closure on what was a painful week and decision for us.

Thank you so much for helping us with Toby, you were the best - we really won't forget it x

Alexsia Dee

09:01 13 Oct 19

Our beloved Charley received end of life care from Andrea. He was so caring and gentle with our baby, treat her with the utmost respect and dignity and explained everything to us all. We were given all the time in the world to say goodbye to our princess and I would highly recommend using Cloud 9 to anyone who tragically finds themselves in this situation. The care received to the family be it fur or human was outstanding and although we are still grieving, we know she went over the rainbow bridge in the best hands possible. Thank you Andrea and Lisbet x

Saiqa

21:06 09 Oct 19

Cloud 9 vets were very understanding in our moment of need. There was a little mishap but was sorted on the day and our beloved Waggie was put to sleep by a wonderful man (Nacho?). Cloud 9 also sorted out the crematorium who came within the hour. We will be forever grateful of the way this sad situation was handled Kay Sam and Lydia

Kay Samuels

12:42 09 Oct 19

Saiqa Simmonite

20:19 28 Sep 19

In such a difficult time they helped so much, very caring and professional. It was a bank holiday and we were able to spend the final time together with our St. Bernard Apache peaceful at home in the garden. Thank you and to anyone wondering about this service please do not worry.

Mr Rich

18:15 26 Sep 19

Making the decision to have our beloved cat, Ash, put down was one of the hardest things we've ever had to do, but we are incredibly grateful to Amber and Andrea for making the experience just a bit easier. Through the ordeal they were both professional and compassionate. The entire procedures was explained clearly beforehand, and when the time came for Ash to be put to sleep it was done in his own home, respectfully and with a minimum of stress. We never felt rushed during the ordeal and took as long as we needed to say our goodbyes. The body was taken away following the procedure and the cremation was handled directly through Cloud 9 with no fuss. We highly recommend Cloud 9 Vets,and found their services to be invaluable during a very difficult time. Thank you very much for the work you do.

Brendan Crozier

15:12 05 Sep 19

I required the services of Cloud 9 Vets today to say good bye to my cat, Milo, after a very quick decline in his health. From my first call to them this morning, to the vet caring for our boy in his last moments to the kind gentleman from the crematorium who came to collect his body, I am overwhelmed with gratitude at the way every element of this heartbreaking situation has been handled. Not just a display of professionalism, but empathy and understanding were shown by all involved. I would recommend Cloud 9 Vets to anyone in a heartbeat who may have to make the devastating decision to say goodbye to their much loved pets.

Helen Large

17:25 02 Sep 19

I would like to thank everyone from Cloud 9 Vets. They are caring and sensitive. Unfortunately we had to put our cat Cleo asleep as her tumour had spread and she couldn't breathe. The vet was wonderful and sent us a lovely card confirming we had done the right and kindest thing for her. The whole process including cremation was very efficient and smooth and made a very sad day a lot easier for us. I would highly recommend them.

Joanna Redel

14:02 16 Aug 19

Brilliant service could not fault one bit. We called in the morning and they were there at 4.

Our girl and us were all relaxed, everything was explained and we couldn’t have asked for more.

Thank you

Ste Haggan

09:44 04 Aug 19

Losing my dog Toby was heartbreaking but the care I got was absolutely fantastic. The vet put Toby at
put Toby at ease and told me of everything he would be doing. Toby was very relaxed and in turn
turn that made me more relaxed. He had a very peaceful and dignified passing in his own
home. I would recommend Cloud 9 Vets to anybody, the service was the best.

Helen Dolan

14:37 30 Jul 19

Kendrah Davison

13:13 28 Jul 19

Had to have my 16 year old labrador euthanized today. Rang cloud 9 up, very nice lady on the phone, explained everything. Vet came to my house, gave us time with kizzy, no rushing, explained what the steps were. Kizzy passed peacefully. Thank you very much x

Louise Dolan

21:25 21 Jul 19

I’m sure my boy would thank you for easing his misery, thank you so much for helping us, very considerate! To all involved, so pleased my boy was at home 😪😔🌈 thank you so much

Karen Howard

19:20 18 Jul 19

I wanted to thank you so much for your help giving Fluffy the most peaceful end possible. In particular I’d like to thank Laura who came to my flat at short notice to help Fluffy. I was impressed by her gentle, pragmatic approach, taking care to explain every step of the process. The tenderness and respect she showed towards Fluff throughout was incredibly moving. He was given the end he deserved and I thank Laura from the bottom of my heart.

Sarah Jane Sparrow

16:33 31 May 19

Thank you so very very much, Alan, Lisbet, Amber.
Alan is amazing. He put my girl away so very gentle.
I recommend you to everyone that has to do this.
You have all been Hurley amazing in such a hard time.
Can't say thank you all enough

Caley Hook

15:35 13 Mar 19

. X. Very very lovely vets, thank you so much for coming to my jazz ❤️ so nice the vet who came, very calming and spoke to my dog an stroked her very loving I carnt thank you enough ❤️. X.

Sonia Buckingham

18:50 06 Mar 19

The decision to put our beloved Max to sleep was a long and painful one but Amber and Lisbet at Cloud 9 were immensely helpful, making all arrangements as simple as possible and dealing directly with the vet and Dignity Pet Crematorium on our behalf. This meant that tearful phonecalls and 'admin' were kept to a minimum while I could concentrate on making Max's last days happy and comfortable. Julie, the vet who visited, was immensely caring and calm, ensuring that we had the time needed to say goodbye and that Max was peaceful at home and on his favourite bedding until his last breath. It was clear that she felt nearly as deeply as we did and a vet who still feels like that after years in practice is worth their weight in gold. The flexibility offered by Cloud 9 by being able to arrange a home visit on a Saturday is so important to families who do not want a surgery based end for their beloved pet and need it to be at the weekend, as we did. Most vet practices cannot offer this, and nor can they offer to take pets afterwards to the crematorium for an individual cremation, ensuring that Max's ashes were his alone and not mixed with the ashes of other animals. I do not think that anything could have been done better and am thankful to Amber and her team at Cloud 9 for making a sad experience as positive as possible. With thanks from all of us.

Gail Millar

14:23 22 Feb 19

Jackie - our little furry friend was in our family for 11 years. I can't even remember the time before she came into our lives. The decision to end her life was very difficult and we spoke to Lisbet many times. She was very kind on the phone and answered all our questions. Janet, the vet arrived on time for the procedure and she gave us enough time to say a final goodbye. Jackie fell into her final sleep. Goodbye Jackie! We miss you!

Ericka B.

16:44 13 Feb 19

Cloud 9 came to our aid today and the Vet who came and helped our Black Labrador Jay to sleep was so compassionate and brilliant. He explained exactly the procedure beforehand and very supportive throughout. We cannot put into words how greatful we are to Cloud 9 for today and would not hesitate to recommend them from phone call to doorstep so unbelievably helpful on our very sad day. RIP Jay.

Mike Bateman-Lee

19:52 12 Feb 19

We were lucky we found Cloud 9 vets. Rocky's condition was deteriorating rapidly and we couldn't bare look at him suffering anymore. We made the decision to put him to sleep with a heavy heart, but now looking back we both believe it was the right thing to do. Cloud 9 vets made it easier for us, as much as it could have been possible. Thank you for the kindness you showed us!

E. Sullivan

12:43 12 Feb 19

Saying goodbye to my an animal friend was the one of the hardest decisions I had to take in my life and I am 32 years old. I wouldn't wish this even to my worst enemy. I would like to thank the vet for making going through this day a little easier. Sarah was very kind and caring to Jackie. I am thankful we found her and Cloud 9 vets.

Jordan F.

16:29 24 Jan 19

I with I had more time with Mylo. Looking back I remember the great times we had together. He was so joyful and full of energy. He loved me unconditionally. Dogs really know how to leave a large paw imprint in your heart. I am thankful to Cloud 9 vets for making sure he did not suffer in his final hours. Thank you!

Myla R

15:56 24 Jan 19

Andrea, the vet who visited us, was very kind to Lexi. He took his time to explain the procedure to us and gave us time to say goodbye. After that it went very fast. Moments later Lexi was gone and we were left only with the memories we had of her. We requested that she is cremated and we buried her ashes in our back yard, where she loved to play. Rest in peace Lexi.

G. Dunn

09:43 24 Jan 19

I want to thank Immacolata for showing such compassion to our golden retriever Abby. I could tell that Abby liked her from the moment she saw her. We are glad that Abby passed away peacefully, without fear and anxiety. It was very difficult to watch, but we just had to be with her until her very last breath. We still both burst in tears when we recall the moment. Thank you Immacolata and Cloud 9 vets.

Cameron N.

15:04 23 Jan 19

My wife asked me to write this review because she still can't get over the loss of Penny. Cloud 9 vets helped make the day a little easier but I can without any doubt say that it was the hardest day in our lives. Penny was part of our family for 14 years and although it might sound like a long time, it feels like a moment. The dog life is so short compared to the human one, that you have to cherish every moment in their presence. We wish we had more time with Penny, but I guess she lived a full and happy dog life with us. Rest in peace Penny.

Benjamin Green

14:44 23 Jan 19

I would like to thank Cloud 9 vets for saving my Daisy the horror of going to the vet clinic in her final day on this earth. She passed away peacefully in the arms of the vet. Camilla was so nice to her. She really liked her. Thank you for making her final moments pain free.

Ellie Hurst

14:26 23 Jan 19

We had to have our beloved girls Bonnie and Fudge put to sleep just before Christmas and came across Cloud 9 on the internet. From the initial contact with Amber, who was so understanding, to Andrea who was so calm and put my girls totally at ease, to receiving their ashes back and even the card sent to us, we couldnt have asked for a better service. Thank you all so much for providing this stress free service. Thank you x

Diane Kent

18:17 22 Jan 19

We made the hard decision to euthanize our beloved family dog in November. It took us some time to get over our grief and we still can't... Regarding Cloud 9 vets, I am glad we found them. Caesar went to his final sleep peacefully in his bed. He would have been stressed by a visit to the vet. Thank you for the kindness you showed us and our dog. Rest in peace Caesar.

A. Osborne

12:46 17 Jan 19

I can't say enough good things about Cloud 9 Vets. Everyone I spoke to was very compassionate. The communication was always clear. Their website is full of important and valuable information.

David Law

12:03 17 Jan 19

I am glad we found Cloud 9 vets in this difficult moment. They made everything a bit easier for us. I am not saying that making the decision to choose euthanasia was easy, but Cloud 9 Vets helped us make an informed decision. We already knew that there was no other choice left, but I guess we just had to hear it again to make the decision. I have nothing to say about the euthanasia itself. It looked painless for Rex. Vet was kind and showed us that she cares about us and our pet. I hope I never have to make this decision again in my life, but if I need to, I know I will call Cloud 9 Vets.

Kevin Toth

11:44 17 Jan 19

We had no choice but to put our beloved Jackie to sleep... She was overweight and very old. Barely moving and according to the vet, in pain. Cloud 9 vets showed as the first suggestion in Google and we spoke with them to arrange the procedure. We booked on the following week and the vet arrived at the arranged date and time. He was very friendly and kind to our Jackie and to us. He took the time to explain the whole procedure in details and answered all our questions. After that he performed the euthanasia and Jackie looked very peacefully. The vet also arranged to have her cremated as per our request. We miss her, but at least we now know that she is no longer in pain.

Jeremy Bruner

10:14 17 Jan 19

Our beloved Jade our Staffie was suffering and we made the heartbreaking decision to set her free over the rainbow bridge, we searched for a more dignified home service and came across Cloud 9 vets, we could not recommend them enough, Andrea came to our home on Tuesday and was absolutely fantastic he checked Jade and talked through the process and put us at ease even though we were heartbroken and upset he made it bearable, Jade was in her own surroundings and passed so peacefully. He gave us time to say our goodbyes after the passing. Jade was then taken to be cremated. We received her ashes back Today Friday with the paw prints we had ordered. All this organised by Cloud 9 vets. Also they are only to willing to help you with answers and reassurance as we have struggled with guilt and grief they really are fantastic.

Carl Creighton

21:32 21 Dec 18

Amber and Andrea assisted with my dog very recently and organised everything from a last minute call out pretty late at night to the single cremation of my beloved dog. Having her final moments at home was so comforting I couldn’t recommend it more. I was worried about us having an unknown vet but I was also distressed and desperate. The moment I opened the door to Andrea I knew he was the right person - thank you so much for making this very hard time so much easier and allowing me to see my best friend pass on in a quiet and dignified manner on her own couch in my arms - just beautiful x

Hayley Allmark

11:17 07 Dec 18

I can only just write something now as I was so heartbroken.
we had our Bailey euthanized at home and can't recommend the vet Allen enough...
he was great all the way through and made it such a personal comforting outcome to something that I've never even had the courage to do before by being there.
at his side..hugging him until he finally drifted off to sleep...thank you Amber and Allen...xxx❤

Susan Harris

10:35 07 Dec 18

Cloud 9 Vets don't simply offer a service. They are very caring and kind. At the end that is what really matters. We had the chance to say goodbye to our cat on our own terms, in our home. We are very grateful for that.

John Rouse

11:47 27 Nov 18

we had to use cloud 9 on the 11th November 18.
I would definitely recommend them . The vet Julie was so calming and talk to us every step of the way. Our other dog's had a chance to say goodbye to their friend.
She passed in her favourite place on the sofa. Surrounded by family and lots of love ...
Julie thank you for understanding and your kind words. This ment a lot to Nigel and I.
kind regards Debe.

Debe Mcloughlin

13:05 14 Nov 18

Thank you for being there for me and Jasmine in her final hours. Just thank you!

Courtney Perry

12:39 09 Nov 18

R. Knepp

12:29 09 Nov 18

N. Meador

12:09 09 Nov 18

I wouldn't wish what we had to go through even to my worst enemy. We had to make the impossible decision to put our pet to sleep. She was with our family for so long. Now everyone feels the enormous void that she left. It is very difficult to recover from something like that. At the least the vet was very kind to her when she performed the procedure. I am grateful for that. She died peacefully.

Alexander Hutchinson

11:57 09 Nov 18

Caring and compassionate vets

Maria Bryant

11:38 09 Nov 18

The vet who visited us was caring and kind-hearted. I am glad that Mei is not suffering anymore.

John Hudson

10:35 09 Nov 18

Caring and compassionate vets. Looking back, I think we made the right choice with dog euthanasia. Our pet was very miserable and suffering.

Matthew Brown

10:24 09 Nov 18

Very kind and caring vet. She was very sweet and I felt her sadness when she had to put our Husky to sleep.

Aaliyah Warren

10:19 09 Nov 18

Very kind and caring vet. She was very sweet and I felt her sadness when she had to put our Husky to sleep.

Aaliyah Warren

10:19 09 Nov 18

Katie Bicknell

15:41 08 Nov 18

Katie Bicknell

15:41 08 Nov 18

Caring and passionate vets. I could tell that the vet that came to our home, really loves animals, just by looking at how she was treating our dobermann. We had enough time to say goodbye to him. I do believe that there is heaven for animals too and he is there now.

M Burns

14:46 26 Oct 18

We could not have found a better home visit vet near Craigavon. Not that there are many vets that offer at home euthanasia anyway. The vet was kind and caring. Our cat was in good hands. She did not feel and peacefully fell asleep. We are very appreciative for that to Cloud 9 Vets

D. Christie

14:24 26 Oct 18

The vet that came to our home to do the euthanasia was very caring and kind. Our Josie could not have been in better hands at the end of her life. Thank you.

Dennis Hall

14:16 26 Oct 18

I had a Golden Retriever named Hugh. I say had because I had to put him down. This company did everything including the cremation. Thank you.

Marion Casella

14:00 26 Oct 18

We will never forget Roxy. She was our sweetheart and an angel. We both miss her so much. We chose mobile vets for the euthanasia, because we couldn't beat the thought that she would be stressed going to the vet clinic. I could tell that she was relaxed till the last moments of her life. She was next to us and although I could not watch the whole process I somehow felt her calmness. We miss you Roxy. Rest in peace!

Mary R.

13:43 26 Oct 18

Making the decision to euthanize Jamie was very difficult. It took us a month to make the decision, during which his condition worsened and at the end we told ourselves that there was no other choice. Cloud 9 Vets were recommended by a close friends of ours who had to go through the same ordeal. Now, looking back, I am glad we took their advice. Jamie passed peacefully surrounded by his family. I do believe that is what he would have wanted if he could speak.

Erin Cross

13:19 26 Oct 18

I would like to thank Cloud 9 Vets. At the end I am glad that we found them and Rosie was spared the visit to the vet. She would have been so scared till the very end. Now she passed away peacefully in our home. God forbid I have to make such a terrible decision again, but if I do, I would again go with mobile euthanasia in my home.

Iona Robles

13:10 26 Oct 18

Thank you � so much, Ana, for the gentleness with our little dog, Maxie last night. His passing in his own home was everything we wanted for him and we couldn’t have done it without you. Thank you, Lisbet, for contacting Ana and arranging everything for us with such care and compassion.

Karan Meechan

06:14 24 Oct 18

An year ago I was against pet euthanasia, but after I saw my own pet suffering I realised it was the best thing I could do for him. Cloud 9 Vets were recommended by our vet and they helped me a lot. You have my gratitude.

Luke Manning

12:45 18 Oct 18

I want to express my deepest gratitude to Cloud 9 Vets for making this painful time in my life, a little bit easier. I won't go into much detail, because the memories are very painful. Just thank you from the bottom of my heart!

Holly Jenkins

11:57 18 Oct 18

Losing our dog was very tough for both of us. We had to visit a grief therapist. We want to thank Cloud 9 vets for their compassion and kindness in these difficult for us times. They were of great help for us to get through our loss. We miss Frankie...

Troy Ferguson

11:28 18 Oct 18

We recently lost our collie... She was the kindest soul I have ever known, may she rest in peace. The vet who did the euthanasia was very kind to her and she did not suffer. My wife couldn't attend the euthanasia. It was too hard for her to let Rosie go... She was not just a dog, but a family member. God bless her soul.

Owen Russell

11:12 18 Oct 18

Our cat was diagnosed with Abdominal tumor. He stopped eating and became very thin. We chose cat euthanasia, because we could not bear to see him suffer anymore. I would like to give my gratitude to Cloud 9 Vets for arranging the euthanasia and after that the cremation of our dear Jack. Thank you.

Alisha R.

10:51 18 Oct 18

I chose Cloud 9 vets because of their many great reviews and because we wanted Fido to feel safe at home in his final moments. And that is exactly what happened. Thank you for the compassion you showed Fido.

Alanna W.

14:44 17 Oct 18

I just want to say that we are very grateful to Cloud 9 Vets for their compassion and gentle care for our Mandy in her final hours. Thank you.

A. Clark

08:46 17 Oct 18

We have used Cloud 9 service recently for our dear cat and with a one day notice they still accommodated our requested time of day. It went well and done in a very calm, un rushed and professional way.

Talya Fyne

09:41 12 Oct 18

My experience with Cloud 9 Vets could not have been better. The vet arrived on time, sedated my beloved Aero at her favourite spot in the autumn sunshine and eventually gave her, her final injection. The process took about 1 hour. I am convinced she did not feel anything and was never distressed. I know terminally ill humans who should have had such kind help but it is against the law. Highly recommended!

Ron Baise

11:37 09 Oct 18

I want to thank Cloud 9 for making the passing of my baby Molly so comforting and personal. Molly, to the end gave up a fight and I was mortified she bit the vet who couldn’t have been any more gentle with her, but the vet was so understanding and kept reassuring me not to worry about her finger. Molly passed away at home peacefully with all her family with her. The vet was so sympathetic and the after service care of Molly been taking away and her ashes brought home, was so personal and dignified for Molly and us. A wonderful and compassionate service I would highly recommend to others x

Jackie Mcgregor

19:13 26 Sep 18

Our old staffordshire terrier was very ill and we had to put him down. This company took care of everything, even the memorial we requested, which is pretty nice. We are glad we chose them.

Katie Dilinger

15:08 20 Sep 18

Thank you for everything. For the care and compassion. Just thank you!

Linda R.

14:50 20 Sep 18

My wife and I would like to thank you with all our hearths for being there for us in this difficult moment.

Jona Mckenna

14:30 20 Sep 18

Lili was my everything. Watching her suffering was devastating to me. My vet told me about Cloud 9 vets as a final option. Lili looked so relaxed in her final minutes in her own bed. Thank you for being there for us.

emmam

14:15 20 Sep 18

Thank you for your heartwarming compassion and care. Thank you!

Alex

13:08 14 Sep 18

Our old dog was diagnosed with Lymphoma. I did not like the though of the last thing she to be the veterinary clinic. After some search I found out there are companies offering at-home pet euthanasia. Cloud 9 vets looked very reputable with good reviews. I spoke with a nice woman on the woman who explained a lot. We spoke for nearly 2 hours. I had a lot of questions and she was very patient with me. After I spoke with my husband and explained everything what she told me, we decided to go ahead with at home euthanasia. Now looking back at that moment, I am glad we made that decision. She died peacefully in her sleep. We miss her so much

C. Grayer

12:48 14 Sep 18

The vet who came to our home listened to our concerns and respected our decisions with open hearts. The vet knew just how to care for our dog and for us. It was somehow comforting knowing that your pet is at home with their loved ones. Thank you beyond words!

Brad R.

12:33 14 Sep 18

How do you write a review about losing your best friend? I am usually very good with words, but now I am speechless. All I can think of is saying thank you to Cloud 9 vets for taking good care of Sam at the end.

Sherill Yorksvile

12:23 14 Sep 18

Cloud 9 vets could not be better to help your animal pass. The vet came to our home and took enough time to explain everything. They were very empathetic and professional from the first time we called them. They handled my dog with extreme care even after he was gone. It is difficult to say goodbye to a pet but when you have to do it, this is the way.

Daniel G.

12:16 14 Sep 18

I just want to thank you for being so patient and compassionate with me and my sorrow. You made the worst day in my life a little easier. Thank you. May Kitty rest in peace.

Annie

11:55 14 Sep 18

Euthanasia was our very last choice when there was nothing left we could have done to help Max. After months of visits to the vets and many tests, some of which looked painful to him, we decided to euthanize him. That was one of hardest decisions in my life. We had a very long phone talk with Cloud 9 Vets and after they answered all of our questions we booked a visit. The vet arrived on time and gave us some time alone with Max to say goodbye to him. After that it was over quickly and Max was gone. If there is a dog heaven he is there now, chasing cats.

Holly Gardner

11:50 14 Sep 18

Unfortunately, we had to have our 15 year old dog put to sleep last week and we are glad we chose Cloud 9 Vets. We were very desperate for an at home pet euthanasia given the bad state of our dog. The vet was compassionate, kind and very understanding. I can't imagine what it is for her to have to see families say goodbye to their loved pets. She helped a lot to relieve our pain as much as that was humanly possible.

TH Jordan

11:27 14 Sep 18

We had an hour long consultation with Cloud 9 vets over the phone before we decided to put Felix to sleep. This was a decision one cannot take lightly and we had plenty of time to weight all the options we had. The process itself was over fast or at least that is what I thought at the moment, but now looking back at it , I guess it was not that quick. We had enough time with Felix to say goodbye to him. Cloud 9 vets also took care of the cremation we requested for him. We miss him every day.

Maisie Read

11:18 14 Sep 18

I don't wish to anyone to have to ever put their pet to sleep, but if you really have to, in home euthanasia is the way to go. Our dog was relaxed till he took his last breath. Should we have gone to the veterinary clinic, he would have been stressed just by seeing the clinic. I am grateful for companies like this one.

Joel Barrett

11:07 14 Sep 18

My wife and I thank you for being there for us when we had to put Tony to sleep. Saying goodbye to him broke our hearts and Cloud 9 vets made it a little less painful. Thank you.

James O'Neil

10:45 14 Sep 18

My wife and I thank you for being there for us when we had to put Tony to sleep. Saying goodbye to him broke our hearts and Cloud 9 vets made it a little less painful. Thank you.

James O'Neil

10:45 14 Sep 18

Cloud9Vets organised at-home euthanasia and cremation for my cat Smudge. When I had to bring Smudge's appointment forward due to his ailing health they were extremely responsive and professional. I would not hesitate to recommend them to anyone dealing with the loss of a loved pet.

Laura Porter

11:39 21 Aug 18

I never though that there is the option for pet euthanasia in your own home. It is such a relief to see that our dear Rudy's last moments were in the comfort of his own bed. Thank you Cloud 9 vets.

Tilly B

12:42 10 Aug 18

We used this service for our friend of 14 years, Mickey. I can't express enough how wonderful these people were throughout the whole process. The vet was wonderful and caring. We could not have asked for better help.

Rebbecca Long

12:30 10 Aug 18

My wife is too devastated to write anything, so I took the initiative. Cloud 9 Vets were very compassionate and helped us go through this difficult time in our lives. Frankie was a loyal friend and we will miss him.

Norman Jones

12:23 10 Aug 18

We are both too upset to write a review, but we would only like to thank Cloud 9 Vets for being with us and Benny til the very end. Thank you.

J. Robinson

12:15 10 Aug 18

Cloud 9 vets made sure that our beloved Bo had a decent and humane euthanasia. Rather than being put to sleep in a cold vet office floor, he was in the presence of his loved ones in the comfort of his own home.

Isobel Howe

11:52 10 Aug 18

We recently had our 14 yrs old Golden Retriever put to sleep. The vet was kind, patient, and compassionate. She let us take our time with saying goodbye and clearly explained the process which put us at ease. Thank you Laura and Cloud 9 vets

William Metcalfe

11:44 10 Aug 18

Going to the vet was always stressful for Henry. We did not want it to be that way in the end. Having Home Pet Euthanasia helped us make it more personal and more comfortable for him and for us. Thank you Cloud 9 vets!

Victoria H.

11:36 10 Aug 18

Cloud 9 Vets made it easier for us when we had to euthanize Maddie. She was very old and in pain. We had no other choice but to call them and they made it painless for her. Thank you.

Louise Buenger

11:31 10 Aug 18

Cloud 9 Vets made the terrible day in which we had to put our loyal pet friend down, a little easier for all of us. Jackie looked peaceful until the very end.

Natasha G.

11:18 10 Aug 18

Cloud 9 Vets made the terrible day in which we had to put our loyal pet friend down, a little easier for all of us. Jackie looked peaceful until the very end.

Natasha G.

11:18 10 Aug 18

We have a big family with two cats and a dog. It is never easy to let a pet go, even though it was a second time I had to go through this. Some pets are easy to care for and others like our Rosie develop conditions that require timely intervention on the owners behalf. Both times were unpleasant and hard for me but not so much for my pets, Cloud 9 Vets are professional courteous and caring people.

Olga Stone

11:11 10 Aug 18

Our late cat Sacha suffered from diabetes for several years. But her condition was getting very bad and after a hard conversation with my husband, we decided to put her to sleep. We contacted Cloud 9 Vets because they had really good reviews. Their staff was friendly, punctual very dedicated and helped us in every way they could.

Catherina Levon

11:09 10 Aug 18

Our dog had health problems for some time. A year ago they took a toll on him and things became a lot more complicated. After a lot of consideration and hesitation we decided we need to let him go for his own good. Travelling was a painful ordeal for Happy and the fact that the vet came to us was convenient. Our beloved family member had a peaceful farewell.

Emma White

11:06 10 Aug 18

It`s always difficult to see your favourite thing in the world disappear. I know that death is part of life but to see it at first hand, nothing can prepare you for that. All that's left for me now is to move on with my life knowing that you`ll never be a part of it again.

Julia Herera Alvarez

11:02 10 Aug 18

My cat had a malignant cyst and after a couple of unsuccessful surgeries we had to consider the worst outcome. After some time it was apparent we had to say goodbye to her and spare her from the pain. The vets were kind, caring and very professional.

Jake Read

07:10 06 Aug 18

As a responsible cat owner, I always want the best treatment for my pets. Cloud 9 Vets did everything they could to ease the pain of my little Oscar. Their staff was very professional and discreet, they arrived on time and walked me through the whole process. I really can't find the words to express my sincere gratitude, thank you!

N. Barry

12:38 01 Aug 18

All I want to say is one big thank you. Cloud 9 Vets made this unpleasant experience as easy as possible. I don't want to go in too many details but they did their part perfectly.

Billy S

09:06 01 Aug 18

Our vet was certain with the diagnosis. We had no logical choice but to relieve our dear Beatie from her suffering. The process was painful and slow, we made the decision for home euthanasia. Before we made this decision final there were a lot of questions to be answered, all our concerns were addressed and everything was explained very thoroughly. Even our children talked with the vet and took the news rather well, all things considered.

Simon Halt

10:04 26 Jul 18

"The stream of emotions that are going through my head is just insane. After the loss of my dear Max, I was a mess for three days. I knew that this day will eventually come, but there's nothing that can prepare you for it. All I want to say is one big thank you to Lisbet and her team for being by my side till the end."

Ava Keery

09:50 26 Jul 18

A great deal of consulting was necessary to see that this was the best option we had. I don't like to talk about it but gentle and caring professionals deserve recognition. I`m grateful for the service they provided.

Mel C.

14:20 25 Jul 18

"It's hard for me to describe the sorrow and grief I feel at the moment. All I want to say is thank you for all your help and support through the hard times."

Sienna Ryan

14:04 25 Jul 18

I would like to thank Cloud 9 Vets for the help and support they provided, There are not many good things to say about pet euthanasia, but it was done in a professional manner and with great care in mind.

Thomas Houle

12:24 25 Jul 18

"My sweet Charlie was diagnosed with cancer at the age of ten. A first everything was alright but as the time went by more and more symptoms began to show up. In my heart, I knew that our time together is growing short. I couldn't bear to watch him suffer any more so I made the hard decision. I called Cloud 9 Vets because they offer home visits, that way Charlie was in a familiar place till the end. I miss him very much and I hope he is in a better place."

Samantha Dennis

12:06 25 Jul 18

Thank god the vets from Cloud 9 were so tolerant, patient and careful with our pet. They treated her with the respect an 11 year old feline deserves.

Paul Jones

12:01 25 Jul 18

We can`t even begin to express our gratitude to the helpful Cloud 9 vets. Our beloved Molly suffered from kidney disease for years but for the last several weeks her condition was growing worse. It's never easy to say goodbye to a family member but we think that the decision to end the suffering was the right one. Thank you Molly for the best moments of our lives!

Ryan Rowley

09:04 25 Jul 18

Ryan Rowley

09:04 25 Jul 18

I have no hesitation in recommending cloud 9 vets. I found them on a google search and they were the top hit and proved to be an outstanding service. It was the hardest thing in the world coming to the decision of putting to sleep our beloved Lola, our staff who had reached the ripe old age of 17 and a half. I have three sons, 2 quite young and Andrea the vet was just as amazing with the kids as he was with our dog. He allowed us all to sit around and pet our old girl. She loves a stroke and the more the better. Andrea explained what would happen and was most intuitive to when we agreed the moment was right to send her off for the best pain free sleep ever. Andrea and Lisbet, you are living angels and the boys and I thank you immensely.

Tia Anthea

17:32 23 Jul 18

Great service! Professional and caring. Highly recommended.

Jason Soto

12:06 06 Jul 18

I had to put my Nora to sleep today :(I decided the best option would be to have in-home euthanasia. She was not scared but very comfortable at home . I thank Cloud 9 Vets for being so caring and kind.

Nellia Lewison

11:57 06 Jul 18

Thank you Cloud 9 Vets for being there for us when we needed you. You were so very compassionate and are much appreciated. You helped our beloved family dog pass with dignity and grace. We can not thank you enough.

Despina Sutton

11:46 06 Jul 18

A wonderful service and filled with compassionate staff who have an understanding and love for animals as much as people. To know that my cat's last moments were at home instead of feeling terrified at a vets office was an immense relief.

Maya Lane

11:37 06 Jul 18

Cloud 9 vets got us through one of the worst hours of our lives with compassion, kindness and the highest degree of professionalism. We suffered; our dog didn’t. That’s how it was ought to be. Hard as it is to contemplate another day like that, we’d call on them again without hesitation.

Ryan Rowley

11:26 06 Jul 18

Cloud 9 Vets are beyond helpful at the moments when you are the most conflicted and distraught. Their help in guiding us through out decision and the peaceful passing of our beloved cat was everything we needed. Thank you for your expert care and humanity as we wept.

Logan G.

11:23 06 Jul 18

The vet came to our home on a Saturday morning. He could not be any more caring and compassionate. We feel very thankful that there are people in this world who you can turn to during such a difficult time.

Charlie G.

11:11 06 Jul 18

We are so grateful to the vets and staff members who provide this service. Before our experience with Cloud 9 Vets, we have had to put two other dogs to sleep in veterinary clinics. The vets there were helpful, but the experience was extremely stressful and scary for our dogs. This time, our Jodie was able to leave this world in her favorite dog bed. Without any stress or pain.

Sandra H

11:02 06 Jul 18

Sandra H

11:02 06 Jul 18

Felix was diagnosed with terminal cancer in January and the vets told us he has less than an year to live. At first we decided to wait and visit more vets. In May after visiting 4 different vets we were sure that there were no other options but pet euthanasia. By then his quality of life had become very poor and he was constantly in pain. We made the decision to go ahead with home euthanasia. We chose Cloud 9 Vets because of their reviews. We are happy we chose them. They made the terrible day, a lot less painful and the vet was very kind to Felix. We are grateful for this.

Andrew Rivers

15:14 28 Jun 18

I am not much into writing reviews. That is why I will keep it short. Cloud 9 Vets were an incredible help when we decided to put our dog down. He was 12 years old and his quality of life was very poor. Dog euthanasia was the only reasonable option left. Thank you Cloud 9 for being gentle with our Jax in his last moments.

Amy Coleman

11:30 25 Jun 18

Just so perfect and so glad we chose Cloud 9. It was done in the loveliest way, not rushed at home. We couldn’t have asked for a better service. Cannot recommend enough.

Megan Laura

14:21 22 Jun 18

I can not recommend Cloud 9 Vets highly enough! If I could give them 10 stars I would. They were compassionate, caring and handled our dog's euthanasia with love and understanding. Thank you so much...

Karen Albright

13:57 21 Jun 18

Amazing, kind and compassionate people who gave us the opportunity to say goodbye to our dear friend in the comfort of our home where he spent all his days with us. The best gift you can give to your furry companion is a graceful transition from this life to his next one. We're forever grateful to the vets and staff at Cloud 9 Vets.

Christopher Norris

13:54 21 Jun 18

Going to the vet was always stressful for Zoe. I didn't want it to be like that in the end. I wanted her to be in her own bed, at home. Cloud 9 Vets gave us that option. We are very grateful for that chance.

Lara Ors

13:51 21 Jun 18

It was very challenging for me to actually commit to scheduling the time. I called numerous times before scheduling. Cloud 9 Vets were very patient and easy with me throughout the process. Professional and compassionate.

Ariane W.

13:45 21 Jun 18

We used this service today for our friend of 12 years, Buster. I can't say enough about how wonderful these people were throughout the process of saying goodbye to our dog. We could not have asked for better help. Buster died peacefully and surrounded by love.

N. Colinska

13:26 21 Jun 18

It is hard to believe that putting our 12 year-old dog to sleep could be such a beautiful and peaceful experience. The vet has a gift. Her gentleness with both Gracie, our dog, and us was so appreciated. Gracie was at home surrounded by our love when she went to sleep for the last time. We highly recommend Cloud 9 Vets.

Billy P.

13:21 21 Jun 18

What was one of the hardest decisions we made as a family, the vets at Cloud 9 Vets made heart warming. From the beginnings of the process to the delivery of Sammy's ashes, and anytime we needed support, they were there. They lend the most genuine care for your family and your pet. I'm so glad I found them.

N. Molina

12:56 21 Jun 18

Emma was our sunny golden retriever. Last month she was diagnosed with kidney failure and our vet told us there was nothing that can be done for her, except giving her painkillers and lastly euthanasia. We found an article about pet euthanasia on the Cloud 9 Vets website. We learned a lot from it and we called them. They answered all of our questions over the phone. We scheduled a home visit and the vet arrived at the scheduled time. It all went down really fast (or at least it seemed fast to us). We said our goodbye to Emma and the vet put her to sleep.... She did not feel any pain at all.

Claudia M.

12:48 21 Jun 18

Lily was the sweetest dog. She did not bark and loved to play with the other dogs. When we had guests she peed a little on their shoes (from happiness) and nobody was mad about it. She was a real sunshine. I miss her so much. I would like to thank Cloud 9 Vets for being there in her final moments. It means a lot. Thank you.

Beth S

12:28 21 Jun 18

We were devastated when Lucky was diagnosed with terminal cancer. Worst day in our lives. We spoke with Cloud 9 vets the same day for nearly 2 hours and a very long consideration we decided to go with dog euthanasia. Let me tell you, the vet made the whole procedure look so easy and painless for Lucky. We had enough time to say goodbye to him, although I don't think there is ever enough time for that....

Amy Foss

12:11 21 Jun 18

Really compassionate vets. Saying goodbye to Coco was really difficult. The vet gave us enough time, without rushing us. After that Coco went down peacefully in her sleep. We miss her so much.

David Harding

12:04 21 Jun 18

I have a long British Semi-longhair cat, named Sarah. She was in a lot of pain, although she did not show it. After the visit from Cloud 9 Vets she looks much better and she even plays with the curtains again.

Angela Reed

11:54 21 Jun 18

Cloud 9 Vets helped Duke with his pains. They took great care of him and now he looks much better. I can even see a smile on his face.

Ralph James

11:44 21 Jun 18

The vet was really compassionate to our pain. She did not rush us and we had enough time to say goodbye to Rex. Cloud 9 vets took care of the cremation and the memorial for him too. Thank you for your kindness.

Larry Green

11:40 21 Jun 18

Cloud 9 Vets made the last memories of our Joey as peaceful as possible. We didn't feel pressured or rushed, and they made everything as smooth as possible for us all. I recommend them for anyone, who is going to say goodbye to a furry member of their family.

Rachel S.

11:35 21 Jun 18

Rachel S.

11:35 21 Jun 18

Bailey left us as peacefully as possible. When it comes the time to make this incredibly difficult decision I would recommend Cloud 9 Vets again and again.

Anna Byrum

12:23 18 Jun 18

We chose at home euthanasia for our ill cat because we wanted her to feel safe and at peace till the last moment of her life. I am glad that there is such service. She hated going to the veterinary clinic.

Chris Tylor

15:11 14 Jun 18

Cloud 9 Vets handled everything - the euthanasia and the cremation. The vet was very nice to us and arrived at the exact time we booked over the phone. She gave us some time before and after the procedure to say our final goodbye to Jack. Those were the most intense 15 minutes in our lives. And then he was gone. Just like that. We would like to thank Cloud 9 Vets for being there for us in this difficult time. Thank you!

Brian Carter

14:24 14 Jun 18

My wife and daughter were devastated after Ruby was diagnosed with terminal cancer. We had many long sleepless nights considering euthanasia, but we had a very hard time making this decision for her. After a 2 hour consultation over the phone with Cloud 9 vets, we decided to go for it. Ruby was in a lot of pain and it seemed like she was suffering every day and struggling with her life. Now, a week later, when I look back to that decision, I still think it was the right one. Cloud 9 vets handled everything, including her cremation. We scattered her ashes at her favorite spot in our garden. Rest in Peace Ruby.

Keith Ronson

14:12 14 Jun 18

Thank you for all the support you provided . After our recent loss all we can provide is a thoughtful, thank you. The reviews before mine, provide insight to who you are , so folks can rely on that, in my opinion.

Brooke M.

12:54 07 Jun 18

Worst day of my life...made so much easier and more dignified than I ever would have imagined. The vet really helped me calm down. I could not have imagined letting my buddy go in any other way...can not say thank you enough.

James Lindsey

15:39 06 Jun 18

We had to say good bye to our sweet Duke. And in midst of our heartbreak we are so grateful that we found Cloud 9. The vet came to our house and step by step she walked us though the heartbreaking decision and yet the necessary obligation to stop the pain our Duke was experiencing. She was so kind and sweet and she called us a few days later to check on our family. Thank you

Naomi Ramos

15:27 06 Jun 18

Losing our little guy was, and is, heartbreaking. Cloud 9 Vets helped us in part by understanding our sorrow and loss in a deep way. The vet helped us by the calm, gentle, loving way she approached our dog, explained every step she would be taking, and allowed us time with him afterward. She understood the depth of our grief. I'm grateful that she was there, and I'm grateful that he died in our arms, in the comfort of his home. Thank you.

Linda B.

15:18 06 Jun 18

Cloud 9 vets helped us to put our favorite pet Winston to sleep after he had a terrible car accident with damages that couldn't be fixed. We are very grateful for the service.

Evan Ch.

15:09 06 Jun 18

I've wanted to write this much deserved review but kept putting it off because I'm still so heartbroken...This past May, my husband and I were hit with the difficult decision to euthanize terrier - Teddy. He was in the end stage of cancer and I did not want him to suffer. I'm so grateful for finding this compassionate service... The vet arrived on short notice to our home and made us feel like we were her own family. She made sure that this very difficult time was given the utmost sensitivity and respect we were hoping for. I would highly recommend Home Pet Euthanasia and Cloud 9 Vets to anyone having to make this heart wrenching decision for their pet.

Isabella Wade

15:02 06 Jun 18

We were referred to Home Pet Euthanasia by another mobile vet that wasn't available. Cloud 9 Vets made a really difficult procedure go as smooth as possible. The vet was very patient, calm, understanding and considerate. She walked us through the process, gave us plenty of time to comprehend and answered any questions we had. We were very upset of course, and she made everything quick and simple. I would highly recommend Cloud 9.

L. Bunn

14:45 06 Jun 18

On the saddest day of your life, you need the most compassionate, kindest, and caring vet you can find. I am glad we found Cloud 9 Vets. Our 14 year old Siberian Husky had come to the end of his time with us. We wanted to be sure we were making the right and best decision for him. Cloud 9 Vets gave us that assurance.While the process is always heart breaking, they made the experience as quiet, peaceful, and painless as possible.

Adam N.

14:36 06 Jun 18

We recently had the horrible experience of having to put our pet down, and Cloud 9 were amazing. Ollie ended up improving in health, and we were able to cancel his euthanasia, with little notice and no penalty. Cloud 9 Vets were so sweet and helpful, we know Ollie will be in good hands when he is truly ready to go. We have Cloud 9 Vets on speed dial just in case. We are happy Cloud 9 vets and other home-euthanasia services exist.

Natasha Byrne

14:22 06 Jun 18

There are no words to describe how great Cloud 9 Vets were in wanting to help me. They really love animals and it shows. They care about the pets and their owners.

Sofia Connolly

14:06 06 Jun 18

Cloud 9 are very kind and knowledgeable. We had a really hard time deciding whether to put our old Rufus to sleep. We spoke with 4 vets before we made this difficult choice. It was the hardest decision we had to take in our lives. Hopefully the last. We decided to do it in our home so that Rufus will feel safe in the familiar surroundings. The vet came the next day and it was all over very fast. We had enough time to say our final goodbye to him and I am very thankful for that. I just hope he is in a better place now.

Clara Amundsen

13:33 06 Jun 18

Cloud 9 vets have an amazing helpline. They answered everything we asked them and gave us a lot of information. We spoke for nearly 2 hours over the phone. We already knew that euthanasia was the only option left for our car, but it is different when a professional in the field explains it to you. I won't go in details about the euthanasia process because I am trying to forget it. I just wanted to thank Cloud 9 vets for being there for us when we needed them. A big thank you!

Christina Mirelles

13:14 06 Jun 18

After long consultations with 2 vets it was clear that dog euthanasia was our only choice. Toby was in tremendous pain and painkillers seemed to stop helping. His life conditions were very poor. We spoke with Cloud 9 vets over the phone for more than an hour. They were very kind and explained the whole process. 2 days later the vet arrived on our front door at the exact time we booked. She was very kind to Toby and I saw sadness in her eyes after she examined him. The whole procedure was very fast and after the sedative, Toby fell to his final sleep. He will be truly missed. Now there is a gap in our family. I would like to thank Cloud 9 and all the vets that work there for their kindness in these hard times for all pet owners. Rest in Peace Toby.

Alisha T

13:01 06 Jun 18

Our terrier Charlie passed away and we decided to cremate him and spread his ashes in the Thames. He liked the water so much. Cloud 9 vets helped us organize everything with ease. Thank you!

Alice Burke

12:42 06 Jun 18

The vet was really nice to us in this difficult time. She explained everything in great details and that helped calm us down a bit. We both hope we never have to make such a hard decision again in our lives. We miss Robbie so much.

Lucy Middleton

12:26 06 Jun 18

Lucy Middleton

12:26 06 Jun 18

Lucy was in a lot of pain and the vet said she won't last the year. We had to consider cat euthanasia as an option. We called the Cloud 9 number for Dartford and after a long talk with one of their specialists we decided that this is the only option we have left. We scheduled a home visit appointment. The vet arrived at the exact time we booked. He explained the whole procedure. It looked very painless for her. She just fell asleep to wake up in cat heaven. We miss you Lucy.

Virginia Murphy

12:43 05 Jun 18

Thank you for your support during this hard time for our family. We were truly devastated during Clair's final moments. The vet from Cloud 9 gave us not only comfort but also did the home visit with absolute tolerance and understanding.

Chloe Marsden

12:28 31 May 18

We were devastated when we learned that there is no other option but to put down our dog. The decision was very difficult, but he was suffering and there was nothing else that could be done for him. A vet from Cloud 9 performed the procedure and he just fell in his final sleep.

Floyd Ratcliff

07:58 25 May 18

Making the decision to put Sammy to sleep took us more than a week. We went through every scenario, but at the end there was no other choice. He was living in a lot of pain and his quality of life had deteriorated. We would like to thank Cloud 9 for being there for us when we made the final decision. They made the whole procedure quick and painless for Sammy. Thank you.

Alessandra H.

15:32 15 May 18

Thank you for being there with us every step of the process of putting our Loki to sleep. And thank you for making it so painless for him.

Emma Jackson

15:22 15 May 18

Having to put down your pet is maybe one of the hardest decision you have to make. We did a lot of reading and we spoke to a couple of vets. Cloud 9 helped us make the final decision.

Lola Allen

15:15 15 May 18

I am glad we found Cloud 9 Vets. They helped us get through with the decision to save our Oscar from the pain. During the past week his quality of life was very bad. He was in constant pain even with the painkillers and couldn't eat and sleep much. However difficult it was, I believe we made the best decision given the situation. Thank you Cloud 9 for helping us.

Skye Patterson

14:57 15 May 18

Caring, empathetic and dedicated. Thank you Cloud 9 for being there for us and Leo.

C. Rivera

12:55 15 May 18

The most caring vets we have met. Helped us immensely in taking the decision to put down Max - our German shepherd. We really appreciate the advice and help in these difficult moments.

S. Tucker

12:46 15 May 18

If I have to describe Cloud 9 Vets with one word that would be sympathetic. The vet was very sympathetic to our suffering and calmed us down as much as she possibly could. We are still devastated by the loss of Rosie. She was the sweetest cat that ever lived. I choose to believe that she is in a better place now.

Erica Cortez

12:38 15 May 18

Our golden retriever Ruby was in a lot of pain. The vet told us she has a few months to live at best and her quality of life was degrading rapidly. We had no choice but to consider dog euthanasia to save her the suffering. Cloud 9 were very helpful and explained the whole procedure in details. We decided to do it. Ruby felt no pain at all. She just drifted asleep peacefully. I hope she is in a better place now. One without pain.

I am Danny

12:29 15 May 18

Cloud 9 Vets really helped us cope with the final decision to put Archie down. The vet explained the whole process and assured us that it will be painless for him. Archie looked so peaceful in his final moments. Almost care free. At least he does not feel any more pain. Thank you Cloud 9.

Jill S.

12:12 15 May 18

Millie was the sweetest terrier. She was so playful and full of life. She was struggling with the tumor till the very end, but at the end she was in too much pain. Cloud 9 helped us took that pain away in a very humane way. She just fell asleep and never woke up. We miss you so much Millie...

Beatrice W.

11:14 15 May 18

Saying goodbye to Simba was one of the hardest decisions in our lifes. We loved him so much, but we could bare seeing him suffer anymore. He could not eat because of his Abdominal tumor. Treatments did not help and he was so thin. Barely moving at all. Thank you Cloud 9 for being there with us in his final hours.

Karen B

11:03 15 May 18

Angel was the brightest labrador in the world. He loved playing with other dogs and sometimes even cats. We had a very difficult time making the decision to end his life after his life condition deteriorated really fast and there was no other choice. We read many reviews about Cloud 9 before we decided to call them. The vet arrived at the exact date and time we booked with them. Angel did not feel a thing. He just drifted asleep and his suffering was just over. Goodbye Angel.

Pam Terrance

10:56 15 May 18

We miss Ruby so much. Cloud 9 Vets were so kind to her in her final hours. She didn't seem to feel any pain till the very end. She is now probably playing with the other dogs in dog heaven.

Keira W.

10:44 15 May 18

We miss Ruby so much. Cloud 9 Vets were so kind to her in her final hours. She didn't seem to feel any pain till the very end. She is now probably playing with the other dogs in dog heaven.

Keira W.

10:44 15 May 18

I had to have my big boy Tyson pts on Monday and I would highly recommend cloud9 vets ... I have never gone though this before and really didn’t know what would happen but the vet was amazing she didn’t rush us and made the whole thing feel peaceful... she listened to our silly story’s about Tyson and made sure we was ok ... amber was just amazing and made sure we felt we was doing the right thing by Tyson and she has the most wonderful calming voice ... I am so glad we did it at home and not at a vets where I know Tyson would have been stressed ... thank you all so much �

Maria Matthews

19:36 09 May 18

Thankyou for the wonderful service you gave to us yesterday from the initial phonecall to when Lidia came to put our beautiful dog Millie to sleep. Even though very sad, you made the situation alot more bearable. Phil from Dignity was also amazing. There was so much compassion. This service is the best way to go if anyone has the sadness of putting a beloved pet to sleep. Thank you all again. Rob & Lisa Watkins

Lisa Sapsed

11:18 09 May 18

Jacqui Taylor

15:38 13 Apr 18

We had a bad experience a couple of years ago, with our vet trying to keep a cat struggling on much longer than was fair. So when our remaining elderly cat started to struggle we wanted something different. The lovely vet from Cloud 9 reassured us that we were doing the right thing, at the right time, and my cat fell asleep in my arms. Thank you.

Cathy Davies

13:00 13 Apr 18

Cathy Davies

13:00 13 Apr 18

We had to have our beloved dog Jazz put to sleep on Sunday afternoon and I’d come across this company having decided to have her euthanized at home. The whole upsetting experience was made that little bit more bearable by the professionalism of everyone involved from Lizbet discussing the procedure with me and also very kindly offering to send our son a book to read to help him come to terms with losing Jazz, to the vet showing empathy to all of us and being gentle with Jazz and then the gentleman from the cremation company who was also very sympathetic to us when he came to collect Jazz and brought her back to us a couple of days later. Thank you for the excellent service

Vanda Facey

16:54 29 Mar 18

The vet was very kind and helped us calm down. We were really devastated to have to say goodbye to Charlie. He had been part of our family for 15 years. Charlie we miss you so much. I hope you are happy where you are now.

Susan Brown

13:08 20 Mar 18

Thank you for being there for us. Saying goodbye to Daisy was the hardest decision of our lives and you made it a bit less painful.

Sam Little

11:07 13 Mar 18

Myself & my Husband can’t thank Amber & Imma enough for the wonderful, & very professional, care & compassion we experienced on the 5th Feb 2018 when we had to say Goodbye to our 21 yr old Cat...”Spit”. We had no recommendations to go by regarding “Home Euthanasia” but when I called Cloud9, the minute I heard Ambers voice, that was so gentle & full of understanding, my mind was made up there & then. You truly are the Best Amber. Imma the Vet, was amazing too. Nothing was rushed, we chatted for a while, & every step of the way to saying Goodbye to our beautiful Spit was totally relaxed, & so full of gentle care, which made the whole sad process much easier for us to cope with.

We have experienced having to take Pets to the Vets to say goodbye before, which we have found so stressful for both our animals & us....but on Amber & Immas merits, we would recommend Cloud9 anytime to anyone. It obviously costs a little more to say “Goodbye” in the comfort of yours & your pets own home, but we think it was worth every single penny.

Sorry for such a long review, but I can’t praise Cloud9 enough. Once again, ”Thank You“ Amber & Imma, Love From Sue & Mac xxxx

Susie McCallum

23:43 08 Mar 18

Cloud 9 vets are very kind and caring. They helped us say goodbye to Bailey. He is jumping in dog heaven now. Thank you Cloud 9 for being there for us.

Ellie Hutchinson

07:58 06 Mar 18

A month ago we had to say goodbye to our precious little muffin Tobby as he was diagnosed with incurable disease. We heard about Cloud 9 Vets by chance but we couldn’t be more grateful that their vet Dr. Jeremy was next to us. He explained us all the details - how will everything go, what will be the consequences and how he will put our dog to sleep in a gentle manner. Odd as it may sound but there really is a gentle in-home euthanasia for pets and the experts are called Cloud 9 Vets.Thank you guys ! You really made Tobby’s last hours peaceful and pain-free

P H.

16:12 22 Feb 18

P H.

16:12 22 Feb 18

I first heard about Cloud 9 Vets a few months ago. At first I rejected the idea of pet euthanasia, but eventually I realised that this is the only peaceful, humane and respectful way to say goodbye to your pet companion when the time comes. My dog, Berney got sick and seeing him suffer was devastating. I called Cloud 9 Vets and I was pleased to be treated so professionally. The vet came to our house, examined Berney and then gently put him to sleep. He wasn’t stressed or terrified which was entirely due to the vet’s caring and sympathetic attitude.

Sophie S.

15:58 13 Feb 18

Kind, Caring and Professional all the way. When the time comes for my fur babies, I won't go anywhere else.

Anne-Marie Czastka

04:40 10 Feb 18

Caring, amazing people, made a hard time bearable. Wonderful Imma came quickly, took time to get to know my lovely, gentle cat a little so he would not be afraid, explained everything to me and made sure I was ready when the moment for JJ to pass over came. She took him for cremation as I have no garden where I could bury him and I received emails telling me when this had been done. I have even had emails from lovely, caring Amber to make sure I am ok. Losing a family member and friend is a sad, lonely time but knowing there are compassionate people who are there to support, talk and listen has made all the difference. I will always be grateful to them for their respect for my cat in the last moments of his life and afterwards and for the concern they have shown to me in the days following my sad loss.

Sam Leggatt

18:10 09 Feb 18

Losing your pet is never easy. Especially if you have spent almost 12 wonderful years with a sweet little pal like our pug Percey. Last month he was diagnosed with a kidney failure so we instantly knew that our time together was coming to an end. I can’t remember how I heard about Cloud 9 Vets but thank God that they were next to us in such a hard moment. The vet that came to our house was so good to our Percey, he calmed him down and gently put him to sleep while I was holding his hand. It gives me comfort to know that he was not suffering at all and everything went smoothly.Cloud 9 Vets are amazing, they treat you and your pet with sympathy and understanding, explain everything in details in case you want to know more information and we couldn’t be more thankful that we found them!

Reneya Calen

15:53 01 Feb 18

We knew that we had to put our beloved cat Shelly to sleep. She was already suffering from kidney disfunction and every time she had to urinate she was feeling terrible pain. We prolonged her last days only because we wanted to make sure that we would find her a caring and understanding vet who will treat her kindly. Luckily we heard about Cloud 9 Vets and the fact the they offer gentle in-home euthanasia. The vet that came to our house was kind, caring and very sympathetic. The experience was of course very sad for us but she somehow managed to made it much easier and bearable. Emotionally painfull as it may sound but such services are a blessing for those who want to say goodbye to their beloved pet at home, where the animal is at peace and not stressed or scared as if in a vet clinic.

Reece Giles

09:27 29 Jan 18

Last year we had to put to sleep our senior cat Jerry, because he was obviously suffering in his last days, not because he was sick, but simply old. For the first time we decided to choose the option for home euthanasia and that is how we met the vets from Cloud 9 Vets. We loved the idea of a vet coming to your house so that the animal won’t be traumatized and he can spend his last ours with us at home.The vet was very thoughtful and sympathetic, he explained us all the details and only after we assured him that it is ok, he put Jerry to sleep. Cloud 9 Vets made this difficult situation less painful and stressful for all of us.

Amelie L.

14:13 15 Jan 18

Amelie L.

14:13 15 Jan 18

My cat Shelly’s last days were quite painfull to watch. I knew she was suffering because the vets told me that she was very sick and I should consider the option of putting her to sleep. It was then that I first heard of Cloud 9 Vets and their end of life care services. They gave me full details how everything will be handled which was very important to me since I have a little girl who is very attached to Shelly. Such an event can be very traumatizing for kids but the vet was extremely caring and sympathetic. They reassured us that our beloved baby won’t be stressed or hurt in any way. So it happened.Thank you Cloud 9 for you kindness, sympathetic approach and professionalism!

Patricia Taylor

10:07 08 Jan 18

A wonderful pet end of life care service provided by caring and very competent veterinarians. They are reasonably priced, and provide a great level of care and expertise. I am very happy to have found this service.

Y. Moore

09:17 05 Jan 18

They say there is no greater gift than the love of a cat. Years ago I would disagree, but not until I met Smokey, gorgeous black & white stray cat that I adopted. Ever since, he was my beloved companion. Unfortunately he got really sick from a rare cat disease and I realised that his days were soon to be over. Our local vet told me that it would be best to euthanize him and let him pass away in peace and dignity. That’s how I met Cloud 9 Vets. Even though it was extremely painful moment to watch his last minutes, the vet was very understanding and caring both with me and my Smokey. They give you as much details about the procedure as you want to know. I would definitely recommend them if you ever find yourself in a situation like mine.

Kimberly Sublett

08:55 15 Dec 17

Kimberly Sublett

08:55 15 Dec 17

A year ago we had to say goodbye to our german shepard Bernard after having spent 12 lovely years together. At first we were definitely reluctant to using euthanasia services but after a thorough survey on the topic we decided that this will be the most dignified and painless way to say goodbye to our pet friend.We heard about Cloud 9 Vets from a friend of ours that had already used their services. The vet that came to our home was very compassionate and gentle to both our dog and us. He told us what was going to happen and we had the chance to have a proper goodbye with Bernard. He passed away peacefully and not stressed at all because everything happened in our house.

Ryan Murray

15:33 12 Dec 17

A few months ago we decided that it was time to say goodbye to our beloved cat, Bob. He was almost 13 years old and as you may suppose the too many years have caused serious health issues. A friend of ours told us about the option for in-home euthanasia. Even though the word instantly evokes tears and the feeling of guilt, we decided that this will be the most dignified and peaceful way for our Bob to leave this world.A vet from Cloud 9 Vets came to our home and informed us for as much details as we wanted to know. He was extremely gentle to our cat, Bob was neither stressed nor did he feel pain.Cloud 9 Vets helped us cope with a very difficult moment in our life!

Samantha Greenwood

15:12 29 Nov 17

My dear Barni was the most cheerful, loving and loyal dog that I have ever met. We had such a wonderful time together, but about a year ago he got really sick. Even though I did everything to cure his illness and make him feel better again, the vets told me that I will only prolong the inevitable. As time went by and I was witnessing how painful it was for my beloved pet companion I decided to look for a more peaceful and painless way for him to spend his last days. A friend of mine told me about Cloud 9 Vets so I decided to seek for their in-home vet services. At first I was a bit sceptical what will happen and if this was the right decision but I was truly amazed by their compassionate and caring manner. My Barni was feeling no stress at all because he spent his last days in his favourite sofa thanks to the in-home gentle euthanasia. The vet was so caring and supportive all the time even when he gently put him down to sleep.

Teressa Cooper

09:34 08 Nov 17

Teressa Cooper

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Cloud 9 Vets

Average rating:

187 reviews

Jun 15, 2021

by linda on Cloud 9 Vets

calm end

Andrea explained everything that was going to happen, it was so calm and peaceful. A gentle end and final goodbye to my friend of 15 years.

Jun 15, 2021

by Michelle on Cloud 9 Vets

I cannot thank Henry enough. He allowed us to say goodbye to Bert, our beautiful Great Dane, with dignity and respect. Henry was very professional and patient. Thank you so much . You gave our Bert a good passing.

Jun 15, 2021

by Marion Lindsay on Cloud 9 Vets

Caring and compassionate

We had to have our 15 year old furbaby put to sleep. Our vet would not come out. Having called other vets. I was given the number of cloud 9 Vets. The vet who came was called Charis and she was so kind and calm and reassuring as we were so upset. My dog wasn't aware of anything and she passed so peacefully and with dignity and no stress. Charis was so gentle with her the whole time. She gave us privacy and time to say goodbye. She didn't rush us. She made the awful situation easier with her kind words and reassurance. Cloud 9 also organised the cremation service and the girl who came from them was also the same. She was so gentle with our girls body. You could see she was an animal lover. She was also reassuring that they would be kind and look after her for us. I felt she was so genuine. When they brought back her ashes. They had put a wee candle in the bag. A wee pink ribbon with her name. They put a plaque on the scatter tube. They gave us a certificate of individual cremation which reassured us. And they had also taken a clipping of her hair and put it in a wee pocket to put a photo in. Its the wee things that are important. I cannot recommend this service enough. From the initial call to having her ashes returned we felt we were treated with sensitivity, kindness and compassion. Thank you so much for helping make this horrendous situation bearable giving us time to grieve knowing our girl got a gentle passing.

Jun 15, 2021

by Michelle on Cloud 9 Vets

Superb

We had an amazing vet, named Andrea who came out to us in assisting End of Life Palliative care to our Gorgeous beloved, adorable cat Hugo,(Teddy).Andrea was so thoughtful and kind and extremely caring when administering End of Life care to what was a very sudden acute illness that happened so quickly to our lovely cat. Andrea was so gentle with our beautiful Teddy and very supportive and understanding. The process was so calming and passive. I was able for Teddy to be held ,nursed on my knee once he had had some sedation to make him sleepy. Andrea then very gently handed Teddy in his favourite blanket to me where our beautiful angel passed peacefully. We couldn't have asked for a better process. Everything was carried out to our wishes ,so we could nurse our beautiful best friend and companion to the very end

.Thank you Andrea for being such a lovely ,caring vet. You are one in a million! And a big thank you to all the other staff at Cloud 9 Vets who we liaised with. You are a great team and are a credit to your profession. Thank you again from the bottom of our hearts! Kindest Regards,

The Twins.

Michelle & Yvonne.

Our beloved cat , Hugo (Teddy).

Jun 15, 2021

by Jason Beaumont on Cloud 9 Vets

Thanks

When we put Fudge our Jack Russell to sleep after 16 years - Faye was so caring and allowed us time to make it the best ending it could be for us and the dog. The dog was at home in its own garden and we were given plenty of time to say goodbye, I wanted to thank Faye for making the experience as good as it could be given the circumstances and we were pleased that Fudge was able to be at home at the end.

Jun 15, 2021

by Denise mead on Cloud 9 Vets

Ollie

We were devastated to have to make the decision to put our darling Ollie to sleep.

From the point of contact we were shown nothing but compassion. They organised for

Faye the vet to come to our home and the

Crematorium.

Faye arrived and was so comforting she gently

prepared then when we were ready let ollie gently slip away with us all there.

Faye was absolutely fantastic and i cant thank her enough for everything.

I would 100% recommend cloud9vets

Thank you all once again your kindness made

A traumatic time a little easier

Jun 15, 2021

by Denise on Cloud 9 Vets

Cloud 9 vets

Can't thank Cloud 9 Vets enough for making the whole experience of losing our precious lab Tia so easy, and as stress free as possible. Really efficient service from start to finish.

Jun 15, 2021

by Lee Glenholmes on Cloud 9 Vets

Fly high Brie

A week today I made the decision to say goodbye to my beautiful Staffie Brie. She was approx. 15 yrs (Dogs Trust) and had suffered from dementia for 2 years. I am so glad I discovered Cloud 9 - what an amazing, kind team. Andrea went out of his way to fit us into a very busy schedule and was unbelievably caring and empathetic. He gave me all the time I needed to say goodbye. He was so gentle and respectful explaining everything step by step. I'd goes as far to say that he is the best vet I have never met and would highly recommend Cloud 9. They made a painful experience bearable. Thank you.

Jun 15, 2021

by Barry on Cloud 9 Vets

Thank you

Sadly we had to have our dog suddenly put down late last month and we owe a massive thank you to Cloud 9 vets or making an extremely difficult time as easy as can be.

With COVID-19, it was difficult to find anybody who would come to the house or allow all 4 os us to be with our dog whilst he crossed the rainbow bridge. However we then discovered Cloud 9 who despite it being Bank Holiday weekend, came to our house so our beloved dog could remain at home for his final moments surrounded by all of the family. Roshni, the vet who attended was extremely caring and compassionate and explained every part of the process to us. She was extremely understanding and treated Harley with great dignity and respect at all times which bought comfort to us all and at no point did we feel rushed.

Thankyou to everyone at Cloud 9 Vets for making the process as easy and as peaceful as possible, and a massive thank you to Roshni for her kindness, professionalism and compassion throughout - we are forever grateful.

Jun 15, 2021

by Alex Grayson on Cloud 9 Vets

Saying goodbye to Podge.

Cloud 9 Vets Service is a wonderful service. Our dog Podge became terminally ill very suddenly. From the first enquiry regarding what to do, to the care provided on the day Podge had to leave us, we were met with lovely sensitive people who completely understand how dreadful it feels to say goodbye to a pet. The people I spoke to on the phone provided empathetic, unpressurised advice, the vet, (Sonia), who came to us early on Saturday morning was gentle and kind and allowed us plenty of time to say goodbye. Podge was sedated before her final eutahansia so our last memories of her were those of her suffering ebbing away gently. The cremation service was also polite, sensitive and prompt. Manny, many thanks.

Jun 15, 2021

by Angela Matthews on Cloud 9 Vets

Excellent

There was no way I was taking our 13 year old labradoodle Tia to the vets to be put to sleep. Faye from cloud9 was excellent and very compassionate. She gave Tia a sedative and she was able to fall asleep properly before being give the final injection, in fact she was snoring away happily in my arms. nothing was rushed and it was the most peaceful of all the pets we have had to put to sleep. Thank you

Faye.

Jun 15, 2021

by Susan Lee on Cloud 9 Vets

Bailey

We cannot thank cloud9vets enough, especially Andrea, for the care and kindness shown when making the difficult decision for our wonderful, faithful 15 year old labrador Bailey. Andrea was so kind and kept us informed and was happy to let us spend time with Bailey before he left us. Thank you so much to all at cloud9vets.

Jun 15, 2021

by David Partington on Cloud 9 Vets

Thank you

We recently had the very hard and heart-breaking decision to put our beloved Bulldog George to sleep due to ill health.

We contacted Cloud9Vets and spoke the most loveliest and compassionate Care Coordinator AMBER who was so kind and helpful and helped arrange everything, the vet who came to our house was so kind and explained everything that was going to happen and let us stay with George hugging and saying our goodbyes all through the whole process even after he fell asleep we stayed him.

The cremation services LEGACY PETS came later who were so professional and caring and couldn't do enough.

If you ever find yourself as a pet owner in the position where you have to make one of the hardest decisions we cannot recommend Cloud9 Highley enough.

All our thanks Cheryl and David Partington

Jun 15, 2021

by Julie Dunbar on Cloud 9 Vets

Empathy and understanding personified.

At the most heartwrenching time of our lives, we were met with empathy and great understanding with even more humanity,from a lovely man called Nacho. His compassion for our heartbreak was more than just using his vetinary expertise, he truly cares. We held on as long as we could to our wonderful 16 year old dog Patch, but still had to come to terms with the ultimate and feared decision, with the obvious emotions attached. I cannot stress how much we miss him, always will but know he lives in our hearts. I hope not to have this awful decision to make in the future, but if so, would not hesitate to go to Cloud 9 Vets as they have shown that it isn't just a business,like so many think today, even in this area, but that they care. Once again, thankyou Cloud Nine, but specifically Nacho, because as you saw this was a very painful process, made bearable only by your compassion.

Jun 15, 2021

by Glynis Birmingham on Cloud 9 Vets

Thankyou

I cannot praise Cloud9 for the way they organised our Giant Schnauzer Hugo passing!

Cannot thank Andrea enough for his kindness while we said “Goodbye” to our precious boy!

So lost tonight

Jun 15, 2021

by Anna Mulholland on Cloud 9 Vets

Mika

I would highly recommend Cloud 9 vets.

When we had to make the very painful decision to have our lovely old dog Mika put to sleep in early May they provided professional and well organised help.

The Vet “Zoi “ who came to our house was compassionate and informative helping to make the situation a bit easier.

Cloud 9 also arranged for the removal of Mika once she had passed.

The two young ladies involved were very considerate and professional

Many thanks to all involved for helping to make everything bearable.

May 26, 2021

by Jackie Ash on Cloud 9 Vets

Thank you

Having made the difficult descion to help our beautiful old mini schnauzer, Ellie to cross the rainbow, Henry came tour home, and whilst she was surrounded by family, he gently gave her a sedative and patiently waited for twenty minutes until we all ready for the final good bye. Ellie knew nothing and everything was so calm, peaceful and tender, I can not thank or praise Henry enough for his unhurried professional and emphatic manner.

May 26, 2021

by Claire on Cloud 9 Vets

A caring and compassionate service

My mother was unfortunately taken to hospital as an emergency and was unable to be with Prince when he went to sleep. My brother was there and was very pleased with the lovely vet who came to help Prince at the end, caring compassionate and professional from the start. Your service takes a very sad situation through from first contact to delivery of his ashes home to my mother. I am so glad that I found Cloud 9 Vets and a very loyal friend and companion is now at peace, and that is of some comfort to us all. Thank you so much.

May 26, 2021

by Dorothy Preston on Cloud 9 Vets

A caring and kind passing

Last Wednesday we had to put our beloved Tess to sleep. She was our constant companion for the last 15 years. Charis was so lovely, she re arranged her schedule to come early as Tess was deteriorating. She explained the process clearly and with compassion. She gave us time to be alone with Tess once she was sedated. We cannot thank Charis enough for the peaceful way Tess passed away. It gave us comfort on the worst of days . We also received a handwritten note through the post expressing her sadness and sympathy. An exceptional service from an exceptional young lady. Thank You Charis.

May 26, 2021

by Karen Atlay on Cloud 9 Vets

We could not recommend Cloud 9 Vets more. They were kind and helpful over the telephone making arrangements and when the vet, Andrea, came to the house, he was so lovely, caring and compassionate. He gently talked us through the process and gave us time afterwards to say a final goodbye. It was a lovely and peaceful passing for our Labrador, Henry. We can't thank them enough. Karen and David

May 26, 2021

by Jane Jacott on Cloud 9 Vets

Kind and empathic

On 14th May we had to say our last goodbyes to our beloved 13 1/2 year old golden retriever/collie cross.

Judit, the vet who came was very calm and kind to both Tilly and us. Tilly was given painless sedation and then drifted off peacefully. She gave us all the time we needed to go through this sad experience.

We will always be grateful to Judit and Cloud 9 vets for their incredibly compassionate service at what was such an emotionally painful time.

May 26, 2021

by Fiona & Richard on Cloud 9 Vets

Thank you

Last month we had to say goodbye to our very special dog, Milly.

Under Covid restrictions, our vets are not doing house calls (even to the garden) or allowing owners to attend appointments with pets. So, the idea of bundling an elderly, infirm dog into the car and then leaving her with strangers outside the door of the vets, was unthinkable. We came across details of Cloud9 online and had no idea such a service existed, but were still apprehensive.

The lady on the phone (Vicky) was extremely professional and reassuring, and arranged everything for us. The vet who attended (Samuel) was very calm, kind and respectful, enabling us to say farewell to a treasured member of the family in our own home.

Samuel explained everything to us at each stage and enabled an elderly "lady" to slip away peacefully. The service even arranged for her to be collected by the pet crematorium, by a very kind and professional chap, who returned her ashes to us a few days later.

It is a service that makes a stressful and difficult situation so much easier to bear. Thank you.

Regards,

Fiona and Richard

May 16, 2021

by Rebecca Travis on Cloud 9 Vets

Caring Service

We recently had to say goodbye to our boy Blue, who had been with us for 14 years. I couldn't get any local vets to help me and I was watching my poor old boy suffer. I contacted Cloud 9 and from the very first call they were so helpful and thoughtful. Their vet was very busy that day but when the lady I spoke to explained the situation he made time at the end of his day to come and help Blue and make sure he was no longer suffering. My husband was with the vet and Blue the whole time and said it was done in a very caring and dignified way, my boy didn't get stressed or suffer. The vet then took my boy away and we received his ashes back a week later, so he is at home now where he belongs. I cant thank the team enough and would recommend Cloud 9 to anyone.

May 16, 2021

by Tracy Byrne on Cloud 9 Vets

Thank you so much for the excellent service we received yesterday at such a distressing time. Unfortunately our big ,white, cuddly 13 year old German Shepherd, Kaiser had to be put to sleep quite suddenly. A lovely kind vet called Zoe came to our home and put him to sleep lying in his usual spot in the conservatory. Zoe was very compassionate and gave us time to say our final goodbyes and tell him how much we loved him. Kaiser was then treated with great dignity by the ICare Pet Crem company. Alex and Courtney were again so kind and thoughtful and really understanding of how difficult the whole situation was. Although yesterday was an awful and distressing day for our whole family, we take great comfort in the fact the end was very peaceful and that our Kaiser is no longer in any pain. Thank you to all concerned for your professionalism, kindness and support.

May 16, 2021

by Christine Powell on Cloud 9 Vets

unbelievable service

From the moment Cloud 9 answered the phone, they were courteous, understanding and extremely caring ! The whole experience was made more bearable by all the staff involved. Bonny was treated with dignity and respect throughout and we were taken great care of at every stage. Elizabeth, Faye and the gentleman from the crematorium all had our best interested at heart including the amazing aftercare shown by the staff at the crematorium. We will forever be grateful to everyone who helped us during such a sad time in our lives. Christine and Stephen

May 16, 2021

by Megan Fielding on Cloud 9 Vets

The best way to make an impossible decision

We want to thank Cloud 9 Vets and Rachel in particular who came to put our beloved cat Molly to sleep. Molly was a rescue cat and had a major issue with the vets, and after getting seriously ill and not responding to treatment we had to make the heart wrenching decison to put her to sleep.

Having the option to have someone come to the house made that decision a hundred times easier as it meant her last moments were relaxed and happy. Rachel was kind enough to sedate her on my lap, so she spent her final moments in her favorite place. I would recommend Cloud 9 to everyone as they were considerate and supportive of us when we were very emotional. 10/10 service.

May 6, 2021

by Chris & Jane Fenn on Cloud 9 Vets

Gratitude

It has struck us, how similar our circumstances are, to other pet owners, who were desperate for relief for our companions, but let down by our own vets in our hour of need. Because of Covid19, refusing a visit to our garden to relieve the pain of cancer, for our beautiful chocolate labrador 'MEG'.

So, many thanks to you all, from first contact to last, for the help, understanding, compassion and gentle professionalism you all displayed.

Meg now rests in peace, in a sunny plot in our garden.

May 6, 2021

by Michelle Worlock on Cloud 9 Vets

Saying goodbye to my beautiful baby dog.

I had to make the agonising decision to have my baby dog, Buster, a Staffy, put to sleep. It was by far the hardest thing I'd ever had to do in my entire life. He was just over 2 months away from his 15th birthday. Due to Covid, I wasn't allowed to be with Buster at my regular vet when it happened. After all the love, fun, loyalty and companionship he'd given me, this was completely out of the question. I found Cloud 9 Vets online, and after having read their reviews, I rang them. The lady I spoke to was lovely, she had such a kind, sympathetic way about her I was glad I'd rung them. A vet called Samuel came to my home on the morning 9th December.

He had a lovely way about him, showing a lot of empathy.

Samuel explained the procedure to me, telling me exactly what to expect.

I sat in Buster's bed with him lying between my legs. I was talking to him and smoothing him throughout the whole procedure. When he finally drifted off, Samuel gently laid Buster on his side, and I put his 'blankey' on him! Samuel told me I'd done the kindest thing letting Buster go, as he was poorly.

I can't thank Cloud 9 Vets enough and would recommend them to anyone who sadly finds themselves in the same position. Thank you

May 6, 2021

by Jon G on Cloud 9 Vets

Jacqui was lovely

Our little 20 year old cat was a member of our family, much loved by us all, but suddenly developed serious liver disease and for a while we clung to every last hope that he might get better. We wanted to say goodbye to him in our garden rather than in a sterile room at our usual vet's practice. Cloud 9 Vets saved us from despair. Lovely Jacqui was kind, reassuring, helped us see that we were doing the right thing for him, always respected our grief but had a way of lightening the mood too. We were able to cuddle him in his final moments and to say goodbye properly.

May 6, 2021

by Shirley Dodd on Cloud 9 Vets

Saying goodbye

Cloud 9 Vets gave us everything we needed from the first phone call, as we prepared to say goodbye to our beautiful cat Tiger. Sam, the vet came to our house and was wonderful. He calmly and sensitively explained everything to us and treated Tiger as respectfully as possible. Thank you Cloud 9 Vets.

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