Testimonials from Lovely Clients about Our Caring Home Visit Vets

I decided to use Cloud 9 as I could not bear the thought of taking my little buddy to the vets and wanted his passing to be in the comfort of his own home surrounded by his family. I would like to say a heartfelt thanks to Lisbet and Andrea for making the passing of my furbaby more bearable. Lisbet was very professional when taking my call showing patience and understanding as I couldn't stop myself from crying. Andrea the vet who attended was very calm and had a very gentle nature about him reducing the stress considerably and I felt that my faithful friend was in safe and caring hands. Andrea explained the process to us and guided us through each step as it happened so we were prepared. I was able to hold Kat in my arms while he passed away and I can honestly say that although it was heart breaking to have to say goodbye, it was very peaceful and quick. We were able to spend some alone time with Kat after his passing before he was taken away to the crematorium. and my little furballl was back with me 2 days later. I would highly recommend Cloud 9 Vets who provided a professional service while showing upmost care and compassion throughout.
Thank you again to all involved.

I would like to thank the Cloud9vets team, in particular Andrea, for the amazing care they provided for our much loved cocker spaniel Freckles. At a very sad time it made all the difference to have such a kind vet supporting us. Everything was explained clearly and I never felt pressured or rushed.



When the time came to say goodbye it was incredibly gentle and peaceful. Freckles was able to sit in her usual spot surrounded by her family and slip away without any anxiety, distress or pain. We miss her dreadfully but even now several weeks down the line it is such a comfort to our family to know we did everything we could to give her the last moments she deserved.



I imagine most people reading this review are currently in the same heartbreaking situation and facing a difficult decision. My heart goes out to you, I hope you find the reassurance that you need and Cloud 9 Vets can help you like they did us.

Over the years I have taken two cats for euthanasia at vets' surgeries. The journey, the waiting added to my distress and must have been distressing for the cats themselves. This time I contacted Cloud 9 and they responded kindly but not over the top. We had to make an appointment for the next day, but this meant that we had time to nurse our cat and sleep with her. Punit arrived on Sunday morning and was discreet from the moment when he tapped on the window instead of making a loud knock on the door to the end when he offered to stay with us for a while. He explained what he was doing and gave us time with our cat before and after she died. He was amazing. We decided she would go for cremation with others and the man who came to pick her up was also gentle and empathic. Thank you Cloud 9 and Punit.

Recently, Andreas came around to put our beloved pet, Khan, To sleep.
We were dreading the whole process and been putting it off for Days. I found Cloud 9 Vets on the internet and from then on the whole process became much more bearable. All parties concerned, from initial phone call to when Andreas came around gave us comfort at this difficult time. It was gentle, serene and a wonderful way to say goodbye. No rush on any ones part unlike we would have had at a surgery. So, heartfelt thanks to you all ....Kath and Alan

Thank you Kath and Alan for your kind words, it means a lot to all of us at Cloud 9 Vets.

Thank you for the kind service today when we had to say goodbye to our darling pussycat Feezil. The young vet who attend today was so compassionate and explained the process to use. To have our beloved pet with us in our home in his final moments with his family around him was so comforting, to be able to stroke him and let him feel the love as he slipped away peacefully helped us with our grief.
Thank you again and we apologise for not remembering your name to put into this review but our darling Feezil was our main concern .
Being able to keep him at home and not suffer the stress of a trip to the vets made his passing easier to bare.

Thank you Joyce for the lovely words, we are glad we could be there to support you at this difficult time. Rest in peace Feezil

I highly recommend this wonderful service. My beautiful Princess Fiona was treated with such compassion and respect in her final hours. Making the decision to let Fiona go to sleep was the most painful one I have ever had to make. The vet was amazing, she didn’t hurry me, she cuddled me and let me lay with Fiona until it was time to let her go. She stayed until the crematorium came to collect her. The crematorium people were just lovely too. Fiona was laid out in wonderful comfort and I was sent a lovely photo of her asleep. Fiona was returned to me and she is now back at home where she belongs. Thank you for making this painful time so peaceful and calm.

Was absolutely devastated at the loss of our dog Pudgey but the procedure had been made so much easier with our vet, Julie. Kind, considerate and extremely patient she talked us through every step of the way and was completely empathetic and gentle. Pudgey was given a peaceful, gentle sleep within my arms, no pain as he silently drifted away to Doggy Heaven. Thank you so much for treating us with such wonderful kindness, I could not have asked for a better way for my beloved hairy baby to go. No stress or anxiety for him, it was heartwarming. There are really no words for how thankful our family is for your aid. I highly recommend Cloud 9 for a professional, compassionate service

From a phone call late morning to the loveliest vet a couple hours later, I really didn’t anticipate such high quality care. I think it’s really important a loving furry member of your family has their very last moments in their own surroundings stroked by everyone who loves them. Our 18yr old staff, Lola had her last stroll in pram, last bath, last meal (always had the best appetite) and her last cuddle on her blanket. Her sight and hearing had diminished and her legs had completely gone. Ten steps was the best she could do and it was cruel to keep her living like this.

Andrea, seemed also to love her as she looked so happy being fussed by so many hands and strokes. Andrea was also excellent at explaining to my three boys what was happening. Without question I recommend cloud9 vets as first choice when the day comes.

I would like to thank all concerned for the most kind, caring and compassionate way they helped my precious fur baby, Mollie, go foreword to the next stage of her journey. Andrea shown nothing but kindness, love and support in what was and still is the most heartbreaking position we found ourselves in. He was so gentle with Mollie, she didn’t feel a thing and just went to sleep in her favourite place, in my arms surrounded by the people she loved and who loved her. For this I will be forever great full and would highly recommend. Cloud 9 to everyone who finds themselves in this unbearable situation.

Thank you 🙏

Our family would highly recommend this service. Andrea is kind, empathetic and gave us all the time we needed to say goodbye to our lovely GSD Cheif. We have just receive Cheifs ashes in beautiful outer packaging just two days after he was laid to rest and the casket is lovely with Chiefs name engraved.

I would like to thank all involved at Cloud9vets for the professional way they handled the passing of our beautiful Golden Retriever, Judi. The vet, Leslie-Anne, spent a lot of time with us, answering all our questions, and we understood that we had chosen the right time to let Judi go, to avoid any suffering.

The staff from the crematorium were also very kind, and looked after Judi very well. She looked so beautiful when we went to say goodbye to her.

I have nothing but praise for the service we received from Cloud9vets. It's difficult getting used to being without her, but we are pleased that she had such a beautiful send off from caring staff. Thank you.

We broke our hearts yesturday to have to have our old boy jasper put to sleep i would like to thank (Andrea) the vet for his kindness and professional approach it took longer than expected as our jasper was always a fighter but andrea took his time we didnt feel rushed in any way and he gave us so much time everything was done professionally by all concerned so thankyou so much x

I Would like to thank cloud 9 vets, for their recent help in putting our recent pet dog molly to sleep in a very kind and gentle way, late in the evening when none of our local vets where open. They came out within the hour and their main was our pets welfare, they were so kind and caring and didn't rush me or my wife and we had the chance to say a heartfelt farewell to our pet molly, i cannot thank them enough, once again thanks.

Thank you everyone at Cloud 9 from Lisbet who was so compassionate and understanding to Punit (Vet) who came out to put our lovely Bernese Mountain Dog Leyla to sleep.

Punit was so kind, caring and sensitive and we couldn't of asked for a better vet.

I highly recommend Cloud 9

Thank you Anne.

I cannot express enough how thankful I am to Cloud 9!

From our first conversation they were helpful, reassuring, sympathetic & comforting arranging the visit & also the cremation.

From the moment the vet turned up he was so kind, respectful, calm & gentle with my dog, always reasurring us at each step. The process did take longer than expected but, despite it being late on a Sunday evening, not once did he rush, in fact he took extra time going above & beyond my expectations.

With the vets help, my dog Maddie went peacefully & with dignity, in the comfort of her home surrounded by those who loved her, while I stayed with her right up to her final breath.

Thank you so much Cloud 9, you provide such a valuable service helping with such a distressing heartbreaking experience xx

We had our beautiful German Shepherd Chief euthanised on the 7th August 2019 by Andrea. We couldn’t have received a better service, Andrea was very kind and gave us all the time we needed to say goodbye. He was wrapped in a blanket cuddling his teddy. We asked for an individual cremation and we have just received his ashes, two days later. We couldn’t believe it. It was in the most beautiful box covered in trees, and the wooden casket has Chiefs name engraved which we wasn’t expecting. We honestly cannot that cloud 9 vets enough!

Making the decision to say goodbye to our Mia was the hardest thing i've ever done, but being able to cuddle, spoil and love our little pups right up till the end was a blessings, she slipped away on her sofa, with her family knowing she was loved... i cant thank the vet who came enough for his support, care and empathy throughout. Goodbye Mia, sweet dreams x

We had to have our beloved pet Bonnie put to sleep last Friday, this was something we didn't want to do but it was the best for Bonnie. She was 13 1/2 years Jack Russell, having her go to sleep in her own home was the best we could do for her. We were with her until she went to sleep. I thank the vet who came to us and all of the other caring people at cloud 9 vets.



I would highly recommend them.

Thank you to all of you for your kindness, professionalism and sensitivity through the sad process of saying goodbye to our dear Cody recently. There aren’t words to say how much I miss him and I look for him everywhere, but you gave me strength to know we made the right decision at the right time for our so loved boy.

Thank you especially to Lisbet, Amber and Julie for being so kind through such a traumatic time.

This is a wonderful service which deals with something so sad with caring and compassion. Our little friend Titch left us on 27th Sept. and was calm and peaceful in his own home.

Everyone so kind throughout, we would recommend this service.

I was to grateful to the kind sensitive vet who let my beautiful dog Daisy pass away with peace. This service is so valuable allowing our pets to leave in their own surroundings. Thank you.

I would like to thank everyone concerned for the gentle, caring and sensitive way in which our lovely dog Jez was put to sleep. The vet was wonderful and sent us a lovely card confirming we had done the right and kindest thing for Jez. The whole process including cremation was very efficient and smooth and made a very sad day a lot easier for us. I would highly recommend them.

It broke our hearts to have our gorgeous boy Teddy put to sleep yesterday but how much easier did it make it to have such a wonderful caring vet (Andrea) attend. He explained everything and was so kind and patient. From ringing cloud 9 till the actual deed was done only took 3 hours and where better than in your beloved pets own home with their family around them.

Thank you so much to all concerned xx

We sadly had to have our beautiful rio put to sleep on 9 may heartbroken but would like to thank cloud 9 for all there help he had a lovely peaceful send off xx

we sadly had to have our lovely Tilly put to sleep the vet who came was lovely compassionate very kind and thought of our feelings at this very sad time I would recommend it was so nice for her to be at home with us both

We would just like to say "thank you" to everyone involved today. The whole team were so kind in every respect. It has been a very sad day for us but we feel we had the very best care from everyone involved. If you need to say goodbye to your pet and want the most caring and dignified experience then these are the people to call.

On Sunday evening I had to make the hardest decision of my life.My loyal,loving Bearded Collie,Hector, finally succumbed to arthritis and lost the use of his back legs.As a family we wanted his last minutes to be in the home where he was loved for 15 years.Andrea came round and showed the utmost care,dignity and patience explaining the procedure and allowing us all as much time to say goodbye.We were all so happy that Hector`s last moments were with the ones he loved and in his own home.Thank you Cloud9 and especially Andrea

I'd just like to say a big thank you to Lisbet, who I woke up at the crack of dawn yesterday. She was exceptionally helpful and understanding and very much went out of her way to help organise the farewell visit for my cat Mimi, despite me being a bit of an emotional wreck.

Also a huge thank you to Allen who visited me. I cannot imagine anyone being more patient, understanding and empathetic with an owner, or more kind and gentle with a cat. He was absolutely the perfect vet, and helped us say goodbye as peacefully and gently as possible.

I would have no hesitation in recommending you, the service is worth every penny.

Many thanks,

Martin

I just wanted to say, that after much heart searching,I finally said goodbye to my best friend, my American Bulldog Shabi Cloud 9 vets had been recommended to me,I am so glad i used them, Shabi passed away as peacefully as is possible,the vet who attended was so kind,thoughtful and compassionate, I can't thank him enough.

Cloud 9 made such a difference to me and Shabi thankyou so much

Glynis moran

highly recommend our little darling didn't suffer vet was really kind and caring I would write more but I still really upset but if you do have to say goodbye to a loved pet I would say this is the best way