Client Testimonials for Cloud 9 Vets

Testimonials from Lovely Clients about Our Caring Home Visit Vets

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Cloud 9 Vets
Average rating:  
 44 reviews
by Diane on Cloud 9 Vets
So compassionate

I highly recommend this wonderful service. My beautiful Princess Fiona was treated with such compassion and respect in her final hours. Making the decision to let Fiona go to sleep was the most painful one I have ever had to make. The vet was amazing, she didn’t hurry me, she cuddled me and let me lay with Fiona until it was time to let her go. She stayed until the crematorium came to collect her. The crematorium people were just lovely too. Fiona was laid out in wonderful comfort and I was sent a lovely photo of her asleep. Fiona was returned to me and she is now back at home where she belongs. Thank you for making this painful time so peaceful and calm.

by Clarice on Cloud 9 Vets

Was absolutely devastated at the loss of our dog Pudgey but the procedure had been made so much easier with our vet, Julie. Kind, considerate and extremely patient she talked us through every step of the way and was completely empathetic and gentle. Pudgey was given a peaceful, gentle sleep within my arms, no pain as he silently drifted away to Doggy Heaven. Thank you so much for treating us with such wonderful kindness, I could not have asked for a better way for my beloved hairy baby to go. No stress or anxiety for him, it was heartwarming. There are really no words for how thankful our family is for your aid. I highly recommend Cloud 9 for a professional, compassionate service

by Anthea Cribbin on Cloud 9 Vets

From a phone call late morning to the loveliest vet a couple hours later, I really didn’t anticipate such high quality care. I think it’s really important a loving furry member of your family has their very last moments in their own surroundings stroked by everyone who loves them. Our 18yr old staff, Lola had her last stroll in pram, last bath, last meal (always had the best appetite) and her last cuddle on her blanket. Her sight and hearing had diminished and her legs had completely gone. Ten steps was the best she could do and it was cruel to keep her living like this.

Andrea, seemed also to love her as she looked so happy being fussed by so many hands and strokes. Andrea was also excellent at explaining to my three boys what was happening. Without question I recommend cloud9 vets as first choice when the day comes.

by Joanne Bennett on Cloud 9 Vets

I would like to thank all concerned for the most kind, caring and compassionate way they helped my precious fur baby, Mollie, go foreword to the next stage of her journey. Andrea shown nothing but kindness, love and support in what was and still is the most heartbreaking position we found ourselves in. He was so gentle with Mollie, she didn’t feel a thing and just went to sleep in her favourite place, in my arms surrounded by the people she loved and who loved her. For this I will be forever great full and would highly recommend. Cloud 9 to everyone who finds themselves in this unbearable situation.

Thank you 🙏

by Suzanne on Cloud 9 Vets
Caring, empathetic and very attentive service

Our family would highly recommend this service. Andrea is kind, empathetic and gave us all the time we needed to say goodbye to our lovely GSD Cheif. We have just receive Cheifs ashes in beautiful outer packaging just two days after he was laid to rest and the casket is lovely with Chiefs name engraved.

by Robert Crewdson on Cloud 9 Vets
Thank You

I would like to thank all involved at Cloud9vets for the professional way they handled the passing of our beautiful Golden Retriever, Judi. The vet, Leslie-Anne, spent a lot of time with us, answering all our questions, and we understood that we had chosen the right time to let Judi go, to avoid any suffering.

The staff from the crematorium were also very kind, and looked after Judi very well. She looked so beautiful when we went to say goodbye to her.

I have nothing but praise for the service we received from Cloud9vets. It's difficult getting used to being without her, but we are pleased that she had such a beautiful send off from caring staff. Thank you.

by Marie Worthington on Cloud 9 Vets

We broke our hearts yesturday to have to have our old boy jasper put to sleep i would like to thank (Andrea) the vet for his kindness and professional approach it took longer than expected as our jasper was always a fighter but andrea took his time we didnt feel rushed in any way and he gave us so much time everything was done professionally by all concerned so thankyou so much x

by M Sheridan on Cloud 9 Vets
recent loss

I Would like to thank cloud 9 vets, for their recent help in putting our recent pet dog molly to sleep in a very kind and gentle way, late in the evening when none of our local vets where open. They came out within the hour and their main was our pets welfare, they were so kind and caring and didn't rush me or my wife and we had the chance to say a heartfelt farewell to our pet molly, i cannot thank them enough, once again thanks.

by Anne Griffin on Cloud 9 Vets
August 23rd 2019 Anne Griffin on Cloud 9 Vets

Thank you everyone at Cloud 9 from Lisbet who was so compassionate and understanding to Punit (Vet) who came out to put our lovely Bernese Mountain Dog Leyla to sleep.

Punit was so kind, caring and sensitive and we couldn't of asked for a better vet.

I highly recommend Cloud 9

Thank you Anne.

by Lisa on Cloud 9 Vets
A dignified & peaceful goodbye

I cannot express enough how thankful I am to Cloud 9!

From our first conversation they were helpful, reassuring, sympathetic & comforting arranging the visit & also the cremation.

From the moment the vet turned up he was so kind, respectful, calm & gentle with my dog, always reasurring us at each step. The process did take longer than expected but, despite it being late on a Sunday evening, not once did he rush, in fact he took extra time going above & beyond my expectations.

With the vets help, my dog Maddie went peacefully & with dignity, in the comfort of her home surrounded by those who loved her, while I stayed with her right up to her final breath.

Thank you so much Cloud 9, you provide such a valuable service helping with such a distressing heartbreaking experience xx

by Faye McPhillips on Cloud 9 Vets
Can’t thank you enough

We had our beautiful German Shepherd Chief euthanised on the 7th August 2019 by Andrea. We couldn’t have received a better service, Andrea was very kind and gave us all the time we needed to say goodbye. He was wrapped in a blanket cuddling his teddy. We asked for an individual cremation and we have just received his ashes, two days later. We couldn’t believe it. It was in the most beautiful box covered in trees, and the wooden casket has Chiefs name engraved which we wasn’t expecting. We honestly cannot that cloud 9 vets enough!

by Sandra Smith on Cloud 9 Vets
Peaceful departure

Making the decision to say goodbye to our Mia was the hardest thing i've ever done, but being able to cuddle, spoil and love our little pups right up till the end was a blessings, she slipped away on her sofa, with her family knowing she was loved... i cant thank the vet who came enough for his support, care and empathy throughout. Goodbye Mia, sweet dreams x

by James Rackley on Cloud 9 Vets

We had to have our beloved pet Bonnie put to sleep last Friday, this was something we didn't want to do but it was the best for Bonnie. She was 13 1/2 years Jack Russell, having her go to sleep in her own home was the best we could do for her. We were with her until she went to sleep. I thank the vet who came to us and all of the other caring people at cloud 9 vets.

I would highly recommend them.

by Debby Vellam on Cloud 9 Vets

Thank you to all of you for your kindness, professionalism and sensitivity through the sad process of saying goodbye to our dear Cody recently. There aren’t words to say how much I miss him and I look for him everywhere, but you gave me strength to know we made the right decision at the right time for our so loved boy.

Thank you especially to Lisbet, Amber and Julie for being so kind through such a traumatic time.

by DIANE THOMAS on Cloud 9 Vets
Excellent Service

This is a wonderful service which deals with something so sad with caring and compassion. Our little friend Titch left us on 27th Sept. and was calm and peaceful in his own home.

Everyone so kind throughout, we would recommend this service.

by Janette Rainbird on Cloud 9 Vets
The kindest last thing you can do

I was to grateful to the kind sensitive vet who let my beautiful dog Daisy pass away with peace. This service is so valuable allowing our pets to leave in their own surroundings. Thank you.

by Terry Wombell on Cloud 9 Vets
Thank you

I would like to thank everyone concerned for the gentle, caring and sensitive way in which our lovely dog Jez was put to sleep. The vet was wonderful and sent us a lovely card confirming we had done the right and kindest thing for Jez. The whole process including cremation was very efficient and smooth and made a very sad day a lot easier for us. I would highly recommend them.

by Denise Salmon on Cloud 9 Vets
Do not hesitate to call Cloud 9

It broke our hearts to have our gorgeous boy Teddy put to sleep yesterday but how much easier did it make it to have such a wonderful caring vet (Andrea) attend. He explained everything and was so kind and patient. From ringing cloud 9 till the actual deed was done only took 3 hours and where better than in your beloved pets own home with their family around them.

Thank you so much to all concerned xx

by B vandyke on Cloud 9 Vets

We sadly had to have our beautiful rio put to sleep on 9 may heartbroken but would like to thank cloud 9 for all there help he had a lovely peaceful send off xx

by paul dowler on Cloud 9 Vets

we sadly had to have our lovely Tilly put to sleep the vet who came was lovely compassionate very kind and thought of our feelings at this very sad time I would recommend it was so nice for her to be at home with us both

by Simon Sparrow on Cloud 9 Vets
Thank you

We would just like to say "thank you" to everyone involved today. The whole team were so kind in every respect. It has been a very sad day for us but we feel we had the very best care from everyone involved. If you need to say goodbye to your pet and want the most caring and dignified experience then these are the people to call.

by DEREK RAYNER on Cloud 9 Vets
A lovely way to say goodbye

On Sunday evening I had to make the hardest decision of my life.My loyal,loving Bearded Collie,Hector, finally succumbed to arthritis and lost the use of his back legs.As a family we wanted his last minutes to be in the home where he was loved for 15 years.Andrea came round and showed the utmost care,dignity and patience explaining the procedure and allowing us all as much time to say goodbye.We were all so happy that Hector`s last moments were with the ones he loved and in his own home.Thank you Cloud9 and especially Andrea

by Martin Norris on Cloud 9 Vets
Thank you

I'd just like to say a big thank you to Lisbet, who I woke up at the crack of dawn yesterday. She was exceptionally helpful and understanding and very much went out of her way to help organise the farewell visit for my cat Mimi, despite me being a bit of an emotional wreck.

Also a huge thank you to Allen who visited me. I cannot imagine anyone being more patient, understanding and empathetic with an owner, or more kind and gentle with a cat. He was absolutely the perfect vet, and helped us say goodbye as peacefully and gently as possible.

I would have no hesitation in recommending you, the service is worth every penny.

Many thanks,


by Glyninis moran on Cloud 9 Vets
Sad fairwell

I just wanted to say, that after much heart searching,I finally said goodbye to my best friend, my American Bulldog Shabi Cloud 9 vets had been recommended to me,I am so glad i used them, Shabi passed away as peacefully as is possible,the vet who attended was so kind,thoughtful and compassionate, I can't thank him enough.

Cloud 9 made such a difference to me and Shabi thankyou so much

Glynis moran

by sylvia bassiouni on Cloud 9 Vets
our baby

highly recommend our little darling didn't suffer vet was really kind and caring I would write more but I still really upset but if you do have to say goodbye to a loved pet I would say this is the best way

by Jacqueline McGregor on Cloud 9 Vets

I want to thank Cloud 9 for making the passing of my baby Molly so comforting and personal. Molly, to the end gave up a fight and I was mortified she bit the vet who couldn’t have been any more gentle with her, but the vet was so understanding and kept reassuring me not to worry about her finger. Molly passed away at home peacefully with all her family with her. The vet was so sympathetic and the after service care of Molly been taking away and her ashes brought home, was so personal and dignified for Molly and us. A wonderful and compassionate service I would highly recommend to others x

by Jacqueline McGregor on Cloud 9 Vets
Passing of my beloved dog

To everyone at Cloud 9, your support, kindness and understanding, helped myself and my family through our worst heartbreak of having to put our precious girl to sleep. Today I got my baby home, this again was done in such a thoughtful way, her ashes are in the most beautiful love heart with paws, we also got a beautiful card! Your service is amazing and the most comforting way in such a sad time! Thank you all so much again.

by Maureen on Cloud 9 Vets
Thank you

I cannot thank Cloud 9 Vets enough for their help in arranging the Gentle Euthanasia of our dog Beth. It was heartbreaking to make the decision to let Beth go after having rescued her at the age of 2 and having her with us for 14 years but her time had come and she was very tired. After having made the phone call everything was organised for us and Katja the vet came to our home on Sunday. From the moment she arrived everything was calm and peaceful, Beth wasn't stressed because she was in her own home and Katja just got straight down on the floor to stroke her. We sat and talked for a good while which helped us and we were with Beth throughout which gave us comfort. Stuart then came to collect Beth and he put at us ease too. We were treated with so much respect by everybody throughout it made a very sad time bearable. Thank you to all of you and an extra thank you to Katja for being so understanding xx

by Jan Bokotsi on Cloud 9 Vets
A wonderful service

Am so glad I found Cloud9vets on a google search. Unsure it was the right time for my beloved companion I was given such care and understanding. Everyone I spoke to at Cloud9 was professional, caring and extremely helpful. The advice I received was second to none. When the time came, Imma, my vet came and spent plenty of time with us and the whole process was so gentle and peaceful my dear old dog was so relaxed which made it less of a traumatic experience for both of us. Cloud9 arranged everything from start to finish and everyone involved was so very kind and supportive. It is a wonderful service and I recommend them without hesitation. Thank you all so much.

by Nevin Ilhan on Cloud 9 Vets
My Saddest Moment

When facing a very very difficult decision of having to put my baby Angel to sleep after being my best friend my confidant my little baby and my truest companion loyal to the end I came across cloud 9 vets. Never ever have I been so overwhelmed with the compassion professionalism patience and efficiently of the team here. Lisbet the lady I spoke with was simply phenomenal. After originally arranging a home euthanasia on Wednesday but due to my baby Angel deteriorating I had to change that too Saturday evening. At such short notice they took care of everything.

Lee the vet that attended within an hour of the call was extraordinary kind compassionate patient and so sincere. She made it as natural as possible and Angel slipped away peacefully. The following morning the crematorium representative (Sunday) attended and was absolutely brilliant he took her away in his arms as if he had the same love I have for her. All in all a very emotional and devastating experience was lightened and bearable thanks to all the work experience, professionalism, compassion and the core that they all are animal lovers like me. Affordable and great value for the service letting Angel slip away in the comfort of her own home was worth every penny.

Wish no one has to go through that but if you do please please call CLOUD9 Vets you won’t regret it.



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