Testimonials from Lovely Clients about Our Caring Home Visit Vets
I would highly recommend cloud 9 to anyone facing this difficult decision.
If you need to say goodbye to a cherished pet at home, please look no further, this was the best decision we could have made.
Would highly recommended to anyone in the same situation, made everyone feel at ease and explained everything, just amazing people
We had our sick 10 year old German Shepherd put to sleep Wednesday 16.12.20.
The Cloud 9 vet was very professional, caring and understanding of our grief.
We spent time with Kody as the procedure was done and after he fell asleep.
Thank you Cloud 9 for your loving help, and to help us with our grief.
John Mc Donald
He explained everything and we decided the garden was a peaceful place to do it as Mojo loved his garden!!!
We were not rushed, time and care was taken and he went peacefully under his favourite tree.
Andrea took time and care with him wrapping him in the biggest fluffy blanket to take him to the crematorium.
The after care aswell is second to none, a little card arrived a few days later which is next to him under the tv.
If I could advise anyone in this position Cloud 9 are amazing!!!!
When I had made the decision to have your service at home, it made things much easier.
Thank you to Andreas who showed great compassion and dignity when dealing with us and my beautiful cat.
I'm really really grateful for your service
We knew that if he quickly made a turn for the worse and we had to take him to his ordinary vet (which makes him anxious even on a good day), we would not be able to go in with him (due to Covid-19) and he would be all alone during his final moments. This is when we found and got in touch with Cloud 9 Vets. Making the call was itself daunting, however Amber at Cloud 9 put us at ease. She was comforting and empathetic, and was able to answer all our questions, big and small. She booked a local vet, Punit, to come around the following day at a time which suited us best. We also booked an individual cremation.
The morning of was difficult as we knew it was out final few hours with our baby, and we were anxious about the whole procedure, despite how much Amber has alleviated our worries. We pampered him, offered him all his favourite treats (he unfortunately wasnt interested in eating by this point) and got him tucked up all comfy with his favourite blankies. We all sat around him and said our goodbyes.
Punit turned up exactly on time, introduced himself and explained what he would be doing step by step. Once we were ready he very calmly administered the sedative. Being a large dog, it took a while to kick in. We all sat around and shared happy stories about his long life with us until he was peacefully asleep. Punit did not rush us in any way, gave us space and encouraged us to take as much time as we need with him before he administered the second injection. We all said our final goodbyes, gave him lots of kisses and prayed as a family for him to rest in peace. He passed so peacefully, just like he had drifted into a deep sleep. No twinges, no sounds, nothing scary. We cried and let out our feelings only after he had passed, ensuring his final memories were of normality; his family sitting around him giving him love.
The crematorium came around 20 minutes later to collect his body. We were able to follow our religious tradition which requires certain items to be cremated with the body. The undertaker was very understanding of our wishes and ensured things were done just as we asked. His ashes were returned to us 4 days later as promised.
Although this has been a heartbreaking time for us, we felt a surprising sense or relief and comfort in knowing that we gave our darling dog the most compassionate and peaceful send off, in the comfort of his own home. Overall the entire experience with Cloud 9 Vets was faultless and made such a difficult time of our lives more bearable. In hindsight, we feel like we made the right decision for our dog, at the right time.
We would highly recommend the service to anyone facing the unthinkable decision to put their beloved pet to sleep. It is the most heart-wrenching kindness we can offer, for their lifetime of love and loyalty.
We would like to offer our upmost gratitude to Punit for being incredibly compassionate in performing the service. We are so thankful you were sent to us at our time of need.
Thank you once again Elaine Mcdonald
The service we received from the cloud 9 vet who attended our home was amazing at what was an extremely emotional and distressing time. The care and compassion towards our dog, it was as if it was his own, exactly what was needed and this compassion extended to our family which my mum was extremely grateful for. Especially during the strange times of COVID-19.
It was more appreciated as our regular vets had refused to come out for home visit, even after we had explained that the dog hated cars, he couldn’t at that time stand up and was crying all this was explained but still they wouldn’t attend after advertising 24/7 care with home visits.
My mum as deeply upset at the thought we would have to man handle our dog into a car and cause him further uncomfort/ and or distress.
It was a great relief to all when cloud 9 said you were able to attend the house without issue and we were most grateful and the vet had to travel some distance to get to us.
It was just what my mum needed and wanted everyone was able to say goodbye and she got to be with her fur- best friend til the end.
Once again a huge thank you to vet, Nacho
We made the difficult decision to call Cloud 9 Vets, and spoke to a lovely lady on the phone. Before the end of the day, she called us back, and she had managed to book a vet for the following day.
As you can imagine, being a parent to a fur baby, the anticipation throughout the day was a horrendous feeling for us and we were crying for most of the day. But we had a peaceful final day, at home, with our beautiful girl, sat giving cuddles, kisses and even sat out in the garden with her.
In the evening, a really lovely vet called Sam visited, and he was really calm and caring. He talked us through everything, step by step. Everything was done at our own speed and he gave us as much time as we needed to say our final goodbye without any rush. I held her in my arms throughout everything and she passed peacefully in my arms. Sam sat with us for a short while after, to make sure we were ok and spoke us through what may happen afterwards.
Thank you for allowing us to say goodbye to our baby girl in the comfort of our own home, without any stress.
Her tail did not stop wagging for a fuss right to the very end, (or for pepperami!) which was as perfect an end as I could have hoped for, at home, relaxed and happy to have me by her side as always. ❤️
A massive thank you goes out to Sophie of Cloud9Vets, for still offering a compassionate and peaceful euthanasia at home in these difficult times, this was early June and my heart was breaking considering the only options available our local vets.
Sophie’s empathy and strength made the whole experience easier to deal with and kept me strong and staying positive for Copper’s last moments.
I know you are resting in peace now my darling, you are forever a part of my heart.
On Sunday 21st June we had to make the heartbreaking decision to put our beautiful German Shepard Cheavus to sleep. At nearly 14 years old we had suspected DM and the final stages came on quite suddenly. During the pandemic we didn’t think our wish for her (when the time came) to have our beautiful girl put to sleep at home would be possible but we found you. You truly are angels in disguise. In such a difficult time, Your empathy on the phone speaking to you through broken tears, even though you didn’t know us, we felt supported.
The lady who answered our cell provided a caring calm voice (I’m so sorry I can’t remember your name) and the selfless vet (Andrea if we remember correctly) went above and beyond to work an extra long day, to be with Cheavus and my partner and doing what was needed so Cheavus was no longer sad and unable to walk. In the home she knew, laying on the bed she loved…she passed away peacefully and the final memory of her going to sleep, my partner explained, was gentle as described…and we wholeheartedly thank them all.
The decision to euthanise is not one any human makes easily for their furry friend but to know there is a service out there where empathy and compassion is at every step, is truly heartwarming.
It’s not an easy thing they do and must be difficult for them all daily, but knowing they are helping animals and their owners in their time of need, I do hope brings them comfort.
I apologise for the long message but we want you to know that the passing of Cheavus has been made that little bit easier thanks to cloud 9 and their amazing people and vet.
Last week i had to make the hard decision to help my Shih Tzu Milo pass over the rainbow bridge. Due to the current Covid situation our own vets disappointingly were unable to assist with this and there was no way that i was going to hand Milo over to die alone away from those he loved, as they would not allow us in the surgery to be with him either. Thats when i called Cloud 9 for help, they were very understanding and sent James to perform the procedure which was done professionally and with dignity. Milo passed in my arms peacefully and James was so very caring and supportive. Thankyou so very much James for enabling me to give Milo a loving and dignified passing.
Milo was cremated and his ashes are now back home with us where he belongs, RIP my sweet beautiful boy xxx
From the 1st phone to call to the day when the vet came they where so kind and compassionate, they all made such a hard situation just that bit easier with there kind words and thoughtfulness, we felt under no pressure or rush to say goodbye to our beloved boy.
I would have no trouble highly recommending cloud 9 and would definitely use again when the time comes for my other pets
We prepared for Sophie the vet to arrive and when she did she arrived in scrubs with a smile and a small tin of equipment. She talked through everything, was incredibly warm and loving towards Otis and our cat Neko who was there to supervise! This was one of the hardest things that we have had to do but also absolutely what our wonderful dog deserved, to leave this world in peace and made much easier by sharing it with a vet who clearly cares and understands. This service really comes very highly recommended by us. Donna & Steve Stewart. x
cannot fault in any way
will recommend at any chance i get.
i have not seen an easier passing, so much less stress
I called on Saturday afternoon and was so glad that Cloud 9 arranged everything so quickly especially as it is difficult organising things at weekends. They worked hard in the background arranging for the vet to visit at 10am on Sunday to put Erin to sleep and for the crematorium representative to arrive at 11am to take her away to be cremated.
All in all, this meant that Erin had as dignified and comfortable a passing as could be hoped for and we are so grateful to Cloud 9 Vets for arranging everything for us, leaving us free to grieve.
Everyone involved was so kind and sympathetic and I would not hesitate to recommend Cloud 9 Vets to anyone in a similar situation with their beloved pet.
Andreas who attended Belle was so caring and explained everything step by step. He gave us as much time as we needed with her in her final moments. He stepped back everytime with the current situation so we could be with her. Cannot thank him and Cloud 9 Vets enough for making this heartbreaking day go a little easier. I would also highly recommend for nervous dogs. My Belle was terrified of her own vets and the thought of having to take her there to be put to sleep and her be stressed in her final moments was too much for me to bear. Thank you so much.
When we got home, I looked up the website and I was so disappointed that we were out with their travel area, but I called them anyway. And I am so glad I did. It was such a relief to hear reassuring words that they were sure the vet would travel the extra miles. Within half an hour the confirmation came that they could help me. The relief that gave me allowed me to spend one last day with my girl without worry.
Even with Lockdown rules, my beautiful girl just slept away and I was so grateful for that and it gave me such peace and that cannot be bought! Charis’s gentle approach and good energy was such a blessing, a true empath to both animals and their humans. My heartfelt thanks to All at Cloud9 for the amazing work you do.
Thank you so much
Maddie passed away at home, peacefully, with her family around her. Shanice the vet was wonderful and caring and said she would stay for as long as she was needed.
I'm just so thankful that this service is available to help pets pass with dignity in their own home.
Thank you for giving Maddie the dignified peaceful passing she deserved. ❤️❤️
Mrs H x
Cannot recommend enough .
We called in cloud 9 vets who provide a home service nationwide, this gave Feezil the dignity he deserved after being our loving friend for eighteen and a half years. The young man that came was amazing, very professional, compassionate, and he explained everything in great detail and how Feezil may react, he didn't rush and stayed for nearly half an hour until Feezil was resting.
was amazing and did everything he could for my leo .
Also comforted our family
its a big loss but paul made his last moments comfy
let us say our goodbyes as a family
also went above and beyond for us
10 out of 10
Thanks again for everything you did that day when no one else would 💚
We didn't want to rush to make the decision as we always said we wanted to do it at home. We had planned for Monday with out normal vets to come round but Toby took a turn for worse on Friday and we nearly did it then but in the evening he helped us make the sad decision to it on Saturday and not make him wait or suffer for us. We struggled to get a vet to come out as it was a weekend and we booked to go into vets which we didn't want as Toby was so scared of the vets.
Thank goodness just before the appt. a Google advert appeared for. Cloud9 Vets.
Jaqui (Jack) was absolutely amazing, she made the whole process peaceful, calm and made us feel the comfort and reassurance we needed at this sad time.
Toby died peacefully in his bed with us by him as we cuddled and kissed him a lot and helped us wrap him in his blanket and bed as we said our goodbyes.
You helped give us a dignified way to say goodbye to Toby that we always wanted and gave us the reassurance and relief that we were doing the right thing for him and that he wasn't in pain anymore and that we could start the closure on what was a painful week and decision for us.
Thank you so much for helping us with Toby, you were the best - we really won't forget it x
Our girl and us were all relaxed, everything was explained and we couldn’t have asked for more.
put Toby at ease and told me of everything he would be doing. Toby was very relaxed and in turn
turn that made me more relaxed. He had a very peaceful and dignified passing in his own
home. I would recommend Cloud 9 Vets to anybody, the service was the best.
Alan is amazing. He put my girl away so very gentle.
I recommend you to everyone that has to do this.
You have all been Hurley amazing in such a hard time.
Can't say thank you all enough
we had our Bailey euthanized at home and can't recommend the vet Allen enough...
he was great all the way through and made it such a personal comforting outcome to something that I've never even had the courage to do before by being there.
at his side..hugging him until he finally drifted off to sleep...thank you Amber and Allen...xxx❤
I would definitely recommend them . The vet Julie was so calming and talk to us every step of the way. Our other dog's had a chance to say goodbye to their friend.
She passed in her favourite place on the sofa. Surrounded by family and lots of love ...
Julie thank you for understanding and your kind words. This ment a lot to Nigel and I.
kind regards Debe.
We have experienced having to take Pets to the Vets to say goodbye before, which we have found so stressful for both our animals & us....but on Amber & Immas merits, we would recommend Cloud9 anytime to anyone. It obviously costs a little more to say “Goodbye” in the comfort of yours & your pets own home, but we think it was worth every single penny.
Sorry for such a long review, but I can’t praise Cloud9 enough. Once again, ”Thank You“ Amber & Imma, Love From Sue & Mac xxxx
Reviews From Around the Web
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Our whole experience with Cloud 9 has been top class. Everyone, from the first person i called, Amber and then Chris, to the lovely vet Andrea, who was so wonderful with our beautiful boy Jasper, and even to the courier, Peter, who brought Jasper's ashes back to us, i couldnt fault the compassion they all showed. Nothing was too much trouble, we had as long as we wanted with our gorgeous boy and i would recommend them to anyone. Thank you from the bottom of our hearts, Annette and family
We have just received your card and cannot thank you enough for your emotional support. I never under any circumstances expected to receive a condolence card let alone one that was so personal.
The thought was so very touching and just epitomises the quality of the service that you provide.
Once again please extend our upmost gratitude and sincere heartfelt thanks to Dorangela - without her understanding and empathy the experience would have been a clinical one - Dorangela enabled us to grieve, understand and take our time throughout the whole process- she for us was truly an angel and we would love you to pass this on to her.
Once again I cannot thank you enough for always being at the end of the phone when I called, never judging and always listening. People who do that are few and far in this world and I have honestly never dealt with an organisation like yourselves that go above and beyond.
You will have our gratitude always
Denise, Russell and Wolfie xxx
It meant so much to be able to have our beloved lurcher Otto put to sleep so peacefully at home on my daughter’s bed. It was the perfect ending and a special thank you to Andrea the lovely Italian Vet who was so kind and respectful towards Otto.
We cannot recommend cloud 9 Vets enough. We have just lost our beautiful cat of nearly 18 yrs and are heart broken. Cloud 9 Vets were amazingly kind from the first contact to make the arrangements to Andrea the vet who came to our home. Andrea was so caring, kind and gentle, explained everything that was going to happen at each stage as it happened, there was no rush gave us plenty of time. We cannot thank you enough for making a very hard time a little easier.
I wanted to express my gratitude for the kindness I received last week in helping to put my beloved wee cat Misty to sleep. Although it was the right time , I personally found it very difficult and the empathy shown helped me cope with the process. I will be forever thankful for the prompt response (the Vet was with me within 3 hours of my call). I would have no hesitation in recommending your services.
With all my heart, thank you.
Had to make the heartbreaking decision to put our elderly gentleman kenzee who was 14 to sleep.
From the very start of ringing up and speaking to Vickie and to Andreas the vet leaving all I can say is absolutely amazing service , wouldn’t hesitate to use again , so nice being in our own surroundings as he hated the vets , no stress just calm and relaxed and no rushing it , andreas treated kenzee with upmost respect , just like he was his own, this made the end so much better , a big thank you for making a very hard time easier.
‘I enquired about the service a few months before we had to use it for our beloved dog. The people who answer the phone are so helpful and did everything they could to answer my questions.
I’m so glad that we chose to use Cloud9 and that our dog went out in peaceful and stress-free surroundings at home, on a choice of his own dog beds, in as much comfort as we could possibly give.
The vet Andrea was helpful, prompt, kind, compassionate and told us what was going to happen and what to expect. Our dog was gently put to sleep with absolute dignity. I can’t thank Andrea and Cloud9 enough.
As part of our package, we had Legacy Pet Crematorium Services come and pick up our dog and again, the service from them was second to none. Please have a look at their website.
We are utterly heartbroken to lose our dog-boy, but are so pleased that he was treated with such respect at the very end of his life by these two services. Thank you so much.’
We cannot praise cloud 9 vets enough. They made a sad time a lot easier to deal with, allowing are dear Shep to be put to sleep in his own home with his loving family by his side. Also a big thank you to Sandy for who came to are home for his kind words and patience, also a big thank you to Chris who received are phone call for help, without cloud9 we would not of been able to stay with Shep till he passed peacefully as other vets would nit allow you in there premises at thus time. Once again a big thank you to your team much appreciated xxx
Thank you to Cloud 9 Vets.
They were exceptional at a very hard time.
They were compassionate and nothing was rushed. We were given all the time in the world to say goodbye.
I would highly recommend them to anyone in the same situation
On 28 Dec 2020, at 23:59, Denise Mumford wrote
As previously mentioned you and your organisation have shown us so much understanding and compassion during what has been heart wrenching times to say the least.
Dorangela is such a special person and both Russ and I cannot thank her enough for the service that she has provided over the 3 times she came to evaluate Wolfie. Honestly she has been supportive whilst being honest and setting clear expectations.
Could you kindly pass on our love, respect and wholehearted gratitude as we both felt totally comfortable in her professionalism and the dignified manner that she showed us when we were so devastated and grieving for our loss
Your organisation is one of a kind and should we in the future entertain another dog then we will most certainly come to you.
Once again I cannot thank you enough for your services and hopefully our paths will cross in more happier times in the future
We cannot praise cloud 9 vets enough. The organisation of everything was very sympathetic and they made a horrible decision bearable.
We would especially like to praise Andrea. He could not have been kinder to us and Hamish. Thank you Cloud 9.
Cloud 9 made a very sad time so much easier, lovely people helping us say goodbye to a beloved dog
Thank you for sending such a wonderful caring lady to help us say goodbye to our beloved cat Shadow. She was so gentle and empathetic and went at our pace. It couldn't have been a better way to say farewell. In his favorite spot at home with us.
Thank you to the coordinator who made all the arrangements for Andrea the vet to visit our home on the 28th November. Our beautiful princess Millie had been so poorly and she was able to pass away so peacefully in her own bed with her family and our other dog, her best friend Buster. Andrea was so nice, he explained everything and was so gentle with Millie and gave us all the time we needed with her, we cannot thank him enough for this. Thank you again xx
We can’t thank Cloud 9 Vets enough. We were treated with nothing but respect and patience from the care Coordinators and Galina! We were able to say goodbye in our own home, something our vets could not provide and can’t Thank you enough for the Kind hearted service. Right through to the crematorium - Trusted Friends - they were also very compassionate and thoughtful. They have kept in touch every step of the way. Thanks again - Carol and family x
We would like to express our thanks for being able to say good bye to our beautiful dog Star in the comfort of his home. Our local vet was unable to offer this service due to the pandemic, and Star has always been stressed when visiting the surgery. The vet was able to come out on the day we contacted Cloud 9, and was very flexible in her approach. Thank you so much Tachiana for your sensitivity and care at what was an extremely difficult time for our family. Star went to sleep very peacefully, and we were all able to be present for him, in a safe way.
This was undoubtedly the hardest decision I've ever made and I wanted to do my best for my much loved precious Dawson. Thank you Cloud 9 like many other people I cannot recommend you highly enough. From making the initial call, to finalising the arrangements, everyone I spoke to was kind, compassionate and understood the distressing circumstances. I read the reviews here, and if like me you checked the one or two negative ones, I'd say it's a difficult time and sadly sometimes things don't go according to plan. I decided to go with Cloud 9 because Dawson had dementia and had reached the stage where he was stressed by car journeys, the vet and needles. My regular vet supported this and prescribed a 'pre med' as a calmer. Charlotte the lovely Cloud 9 vet was so much more, almost chaplain like! She is gentle and kindness personified, nothing was hurried. It was all about making Dawson's passing as peaceful as possible. I was lucky to have a summerhouse, so we had doors and windows open and he lay snuggled into me on the sofa. Even the sun shone and I can honestly say whilst I was dreading this day, it was quite beautiful and my boy is at peace. Friends have told me about the horrible experiences of their pets at the surgery where the vet has perhaps 15mins and has to insert a catheter to speed things up. This was different and yesterday, the day after, I felt at ease with the way everything had gone . Yes I'm missing him and I know I've done the best I could for him. I took him to Trusted Friends, the pet crematorium, and Allison the owner, is just as lovely as the Cloud 9 team. I hope this review helps those of you contemplating this awful decision.
Drake my ESS was helped to pass over the rainbow bridge yesterday by Charlotte from Cloud 9 Vets. Her compassion, kindness, calmness and gentle approach made this final decision all a bit more bearable. Time was given so that we were able to snuggle him, shower him with our love for the last time and sob. It was a peaceful passing for Drake and whilst our hearts are broken, we thank Charlotte and Cloud 9 Vets for their understanding and professional approach. I am actually glad that my vet couldn't actually do this owing to Covid 19 (it would have been a much more business like approach) and that I found Cloud 9. Being at home to say goodbye and to allow your pet to say goodbye is so important. Thank you and I will recommend you to all who I meet who may be in the same position. Crying now.....
We are so grateful for the compassion shown to our family when we had to make the most painful decision to release our beloved Boxer,Hugo ,from his suffering's. The service from everyone involved was faultless in such painful circumstances. Thank You
We faced a very difficult discussion about our loyal campion Fred who was not far off his 11th birthday he was such a lovely basset hound , we knew it was time for him to run over the rainbow bridge ... we contacted Cloud 9 Vets to discuss how they could help make Freds jounery easy and plainless for us all .. Fred went to sleep so peacefully the vet was such a lovely person she gave Fred the dignity he deserved he was also able to be in his own home and bed and with his brother George our staffy.. we was able to say good bye in our own time .. Fred looked so at peace when finally passed .. from the first phone call to the Cloud 9 Vets and after Fred had passed and before Phoenix pet cremations picked him up we was treated with the greatest respect and dignity during this hard time for us all .. I will be always grateful to the vet and the whole team at cloud 9 Vets forever thank you.
The time had unfortunately come to say Goodbye to our beautiful Golden Retriever Meg she had been our loyal friend for 12 years. Oral Cancer had now made her life uncomfortable and we had to make the heartbreaking decision to let her go. Samuel the vet arrived and instantly we felt the procedure was carried out with dignity and care. Thank you so much. Carol and Mike.
I'm so happy I found Cloud9 Vets. From the first time I called them and spoke with a lovely man called Amba, he really listened and understood what I was going through and gave me so much time to ask questions and just talk out my grief with him. I was able to book an appointment for the following day (despite them having no vets in my area at the weekend, they bent over backwards).
Faye the vet came to my house and was so gentle and kind, she took time to make Zeus (and me) feel comfortable with her and there was no rushing at all.
Zeus was able to fall asleep in my arms in his peaceful home environment, he wouldn't have known anything was different, just that mummy had a new friend in the house.
It is more expensive doing euthanasia at home but it was worth every single penny to see my boy so calm and peaceful and to hold him close.
I'm very sorry you're going through this too.
We have just made the difficult decision to have our 19 year old cat put to sleep. I called Cloud 9 vets and spoke to a lovely kind lady. We made an appointment for a couple of days later. On the morning of the appointment the vet messaged me to say he would be a few minutes late. Andrea arrived and instantly made me feel I was doing the right thing. He was so calm and caring, a very kind and compassionate man. Nothing was rushed and he explained everything during the procedure. He treated our fur baby with extreme care and was so gentle with him. We had arranged for the vets to take him for cremation, which Andrea explained would be carried out the same day. Our baby was brought back to us by a special courier the very next day. What a great service all round. I would highly recommend Cloud 9
I had to make the agonising decision to have my fur baby Poppy put to sleep this week. Cannot thank the vet that came enough. Galina is a credit to Cloud 9, she talked me through everything and reassured me that I was making the right decision for my cat. I would like to thank her from the bottom of my heart for helping me through this tough decision.
I would like to express my deep thanks to David and the team for how they helped us with our beloved dog Cherry. They made a very difficult time as dignified and calm as possible. We said goodbye to her with love she was surrounded by us and held by us and she passed peacefully. We will forever be grateful. Gone but never forgotten.
Thank you to everyone at cloud9 vets, especially Jen who visited our home. Such a lovely kind and compassionate lady who understood what our family was going through having to put our 17 year old pup gently to sleep. I cannot thank Jen enough. Also thank you to Alex from icare pet crematorium for the thoughtful and dignified way he dealt with things.
We had to make the difficult decision to put our beautiful Destiny to rest, an experience no-one is ever ready for. But cloud 9 Vets, from the very start to the end, have been so professional, caring and dignified, we couldn't have asked for a better goodbye. From the compassionate booking service with Amber who accommodated a quick turnaround when things took a turn for the worse, to Faye the vet, who saw us the next day and gave us the time to process and ask questions and just be there with her. Faye and Pheonix the crematorium company handled our Destiny with the same love and care we would and we will always be thankful for the respectful and warm way the whole process was.
We started to do this last week just after Andrea had been and we couldn't' complete it but a week further on and we feel that we can move on a bit.
Mitzie was part of us and our life, she came to us at 6 /7 weeks, and loved and was loved for 15 years: and when her time came it took courage to put her to sleep but we think we picked the right time.
We didn't want her to just disappear into a vets surgery and that be that, we wanted her at home and we were lucky enough to find Cloud 9 vets. we did not know that our little girl could go with the dignity and respect that was shown by Andrea, for such a sad occasion he was perfect. It's not routine for him, he may put pets to sleep all day but we feel that he came to us to do a favour as a friend and he did so with dignity, care and respect for his patient and for us. He gave her a peaceful and loving passing.
We can't really thank him enough and the team at Cloud 9 Vets for the respect and care that all showed.
Thank you very much, Cath and Phil Smith
Thank you to the lovely vet David who helped us through the worst time of our lives. Our beautiful Saffie slipped away with peace and dignity with us all around her. Fantastic service.
We had to make a very difficult decision for our mischievous, nutty cocker spaniel Harvey who at 15 years old was very frail and poorly. We cannot thank Cloud 9 Vets enough for the amazing service they provide. We were very distressed but were so fortunate to have Andrea by our side. As other reviews have mentioned, he is the most compassionate caring vet who made saying goodbye to Harvey as dignified as it could be. He was in his own home, in his own bed and it was a very peaceful goodbye. Thank you to all the team, a shining light in these difficult times.