Testimonials from Lovely Clients about Our Caring Home Visit Vets

I’m not usually one for recommending companies but feel Cloud 9 very much deserve it , we had them out to pts our 11 1/2 yrs old Doberman due to old age & related issues, from the first phone call i new we were in good hands it was very easy to book a home appointment vet arrived on time, he was very understanding & very good with bronte the whole thing was calm & professionally done with absolutely no stress to bronte , anyone wanting their pet pts at home I can’t recommend them highly enough, they made a very distressing time bearable.

Trudie Higgins

16:50 26 Nov 23

Thank you to Debbie, Darlene, and most importantly Alex the vet for making our last moments with our beloved dog so much easier. After our original vet fell unwell, Darlene went above and beyond to make sure we found another vet to come out and everything was sorted within an hour of the issue. Alex was brilliant, he was so calm, explained what to expect so clearly, and allowed us the time and space we needed to say goodbye as our little best friend drifted off without a care in the world. I would recommend this service to anyone.

Callum Orr

09:17 23 Nov 23

Your vet came to see my cavalier dog yesterday. He was so compassionate and spent time with me. He explained everything from beginning to end. I am so grateful that Lady was in such compassionate hands. Thank you.

Carole Lovestobedifferent

09:34 20 Nov 23

Would just like to say a big thank you to Andre and Cloud 9 Vets how allowed our lovely cat Tilly to be around her family and at her home went she left us. Andre was so compassionate and caring and I wouldn't hesitate in recommending. Thank you x

Hana Raynes

21:34 12 Nov 23

Thank you for your compassion and kindness. You made us feel at ease and was so caring towards our Ozzy boy. It was so heartbreaking to say goodbye but you were so kind. Thank you.

Helen Hutchings

23:19 11 Nov 23

Never a review you ever want to leave but our girl mitzee sadly left our family on Sunday from the phone call to the vet to the cremation company 5 star's isn't enough our wee family is absolutely devastated at the loss of our princess mitzee 😭💔 but this company is the most compassionate people and thanks again from the bottom of our hearts xx

Amanda Lamont

21:01 07 Nov 23

We had to make 'that' call for our beloved Weimerana Darwin whom we had adored for 14 and a half years. We are so glad we called Cloud 9. The vet Anne was uber professional but also uber compassionate. She made the whole thing almost bearable.Quite something when my son and me were in bits. Then Neil who took our darling boy away was so caring and treated Darwin as if he was his own. Both Anne and Neil explained everything that was happening and was going to happen in great detail which was a huge help. Cannot recommend this service enough.

Tony Goodman

17:24 03 Nov 23

Very professional yet totally caring service from Cloud 9 vets Andreas was absolutely lovely & treated our Boy Hamish 💙 with the upmost care & respect throughout , what is/was a difficult time as a family was slightly eased in the fact that the service was so good , everything was explained what he was going to do & what to expect , above all our boy was allowed to pass surrounded by those he loved & loved him in his home & happy place

Sheila Bretherton

05:36 26 Oct 23

anne was brilliant when she came out to us she explained everything to us what she was goin to do to our lovely dog belle couldn't thank all of them

Bernie Hill

16:07 17 Oct 23

We recently used cloud 9 for our dog,Bailey. They were so kind to him and us, thoughtful and considerate to everyone.
They made a terrible time more bearable, the whole process was managed well, and it was a calm and peaceful process.
I would recommend Louisa and the team.

Louise Pearce

08:13 16 Oct 23

The service was all we hoped it would be. The vet (Louisa) arrived on time and was excellent.We only phoned Cloud9 because our usual vet practice couldn’t provide a home visit…but we’re so glad we did.

Andrew Gray

18:57 13 Oct 23

We had to take the sad decision to have our beloved cat, Jazz, put to sleep. Cloud 9 arranged a same day appointment so she didn't have to suffer. David, the vet who attended, was kind and understanding. He explained the whole process thoroughly and was very gentle with Jazz. We are very appreciative and, if anyone else finds themselves in this upsetting situation, we recommend their services without hesitation.

E V

09:19 12 Oct 23

I would like to thank Cloud 9 Vets for doing such a great job taking care of us when it came time to put our cat to sleep. Nick, the vet who came to our house, was excellent and ensured the whole process was peaceful and dignified from start to finish - we could not feel more assured that we were doing the right thing at the right time for our cat.

15:26 05 Oct 23

Good Afternoon,I would like to say a huge thank you to your kind vet who came. He was so compassionate and made the heartbreaking process a little easier.Your service is a huge relief for families like ours who wanted the best for our beloved pet. We couldn’t imagine having to leave him and let him go through that alone. So once again thank you.Kind regardsNicky xx

Nicky Virdee

18:48 04 Oct 23

I recently had to say goodbye to my best buddy "max" .andrea the vet who attended was soo caring and compassionate and made the whole experience bearable.He explained everything clearly to us about what will happen.
neil was also excellent in the way he moved max with such care and respect.I would have no hesitation recommending cloud 9 and will 100% use them in the future.thank you once again from the bottom of my heart x

Tracey Roughley

08:16 28 Sep 23

We said goodbye to our little Tinkerbell yesterday with the help of cloud 9. We didn’t know that at home euthanasia was even an option but so glad it is. We held our 14 year old girl in our arms in the garden with the sun on her face as she calmly was put to sleep. If I could of wished for a way for her to go, this was it, at home surrounded by all her favourite things.I’m amazed at how caring the vet that came was, she was so softly spoken and patient and was just quietly supporting us throughout. She then walked to the side during so we could hold tink and grieve as a family. I wish I could remember her name. She talked us through the whole process so we knew our girl could still hear us as we told her what a good girl she had been all these years.Under an hour later Phoenix crematorium came to collect her. The man who came explained he was in absolutely no rush and to take our time to say our goodbyes. He then allowed us to carry her out in her bed and blankets with her stuffed animal to keep her company. He then explained that there is no rush with making decisions, someone will be in touch the next day to give us time to decompress.Everyone involved clearly loves animals and understand that this is the hardest day saying goodbye to the little member of your family. I can’t imagine how hard it is to do this job everyday, being around that much sadness. But I’m so glad they do as it allows everyone else to say goodbye on their terms.Thank you. Thank you. Thank you.

Molly Aleksandrov

12:08 26 Sep 23

I shall be forever grateful to cloud 9 vets and in particular Vanessa who came to our home to put our gorgeous Archie to rest. She was calm, kind and advised us throughout the process of what to expect. She was so gentle with Archie and kept telling him what a good boy he was. As we gave our final hugs and kisses she went out of her way to ask the cremation man to wait until we were ready to let our boy go. Thank you Vanessa and the team for looking after us and Archie throughout the whole process you are angels 😇

Julie Pells

16:22 20 Sep 23

I cannot thank Cloud 9 enough. My own veterinary practice didn’t have the capacity to visit the home, and this has always been important to me as a pet owner of many decades. My cat Millie was eighteen, but developed a multitude of problems and deteriorated rapidly in the last couple of weeks of her life. Whilst this horrible decision is thrust upon you, you know that you have to do what is best for your friend.

I rang Cloud 9 on a Sunday and spoke to Ellie. Ellie’s understanding of the situation and kindness made the awful conversation bearable. Ellie rang back and we were assigned a vet named Robert. Robert visited our home the next evening. From the call to let us know he was outside to the following (nearly an) hour, his compassion was constant. Everything was explained and delivered with empathy. Millie’s passing, on my lap, was calm and dignified. It was lovely to see the pain lift from her face, even through my tears. My husband commented on Robert’s skills also in distraction. I honestly couldn’t have found a more professional and kinder vet.

Thank you all so much. It’s such a horrible time as a pet owner, and the Cloud 9 team made the experience so much more manageable for Millie and us. I will not hesitate in recommending this service to my friends.

Louise Ambler

17:59 15 Sep 23

I will be forever grateful to Cloud 9 Vets and Robert for the sensitive and compassionate service my cat and I received during a horrible time.

A huge load was taken off me to enable Rusco to pass peacefully at home with the other cats (her daughters) and the kindness we both received meant so much in what was a heartbreaking situation.

Thank you ❤️

Anna Jennings

07:24 09 Sep 23

Sadly using cloud 9 vets, means you’re losing something great, but Andrea and the team definitely helped and gave such a respectful and kind service. I can’t thank Andrea and the team enough for looking after scruff, especially allowing him to be in his field, which he loved. Thank you

Peter Williams

13:52 06 Sep 23

The service that Cloud 9 Vets provide is nothing short of amazing. They take a massive weight off of what is already a devastating time for pet parents, and provide a personal approach filled with genuine care and compassion for you and your pet. Charis the vet took wonderful care of my Minsi, and Alastair from the cremation services made sure my girl was wrapped up cosy and peacefully. The thoughtfulness that goes into the whole process makes the ordeal significantly less distressing at a time where it feels like your world is collapsing. All of the telephony supoort i received was also amazing.I can't thank them enough and I couldn't recommend a better service if your fur baby is ready to join the Rainbow Bridge 🌈 Thank you so much again.

Heather Conway

19:27 04 Sep 23

Used this a amazing service tonight to assist our little Frankie over the Rainbow, Rob the Vet was so professional and caring during our anguish of losing our precious baby of 13 years, he made the whole experience peace & calm from start to finish.Cloud 9 took the trauma from us, Neil picked up our baby and ensured us that Frankie would be looked after for the rest of his journey Thank you Cloud 9.

Elaine McShane

23:32 25 Aug 23

Thank you for making a heart breaking process that bit easier. Andrea was so nice, he was kind, compassionate and professional and helped our old cat Taggie pass away peacefully in my arms.

Jenny Lees

09:09 24 Aug 23

It was time for us to make the heart breaking decision , we looked up cloud 9 because our beautiful old girl did not like going the vets and we wanted her to be as comfortable as possible surrounded by her family,
My husband said the lady on the other end of the phone was lovely and understanding, we got a call back quickly and had a day and time confirmed, the vet Robert was so softly spoken, patient, kind and caring he talked us through everything so all was clear and he did not rush us or the children in saying goodbye, he made sure we had all arrangements in place that we needed before he quietly see himself out and left us,
We had the arrangements made for us with phoenix pet cremations the gentleman who turned up could not be faulted in any way he was so gentle and respectful and again we were not rushed and we’re given all the time we needed.
The whole experience was so calm it made things for us just that little bit easier..
thank you

Faye Marie Davis

13:47 22 Aug 23

They were so respectful and kind. Dr Sonia was compassionate and the person from the crematorium was so thoughtful and gave our sweet cat the dignity she deserved. I highly recommend the service when you are dealing with the difficult loss of your animal companions.

Jen Parker-Starbuck

11:21 21 Aug 23

Can’t recommend Cloud9 Vets enough!
My Nanas lovely Alfie was treated with absolute gentleness and empathy by Vet Ane who explained everything to us.

It was a surreal quick passing in a calm environment, Neil from the crematorium showed so much respect and was lovely, Alfie looked peaceful laying in a bed with his favourite toys and was carried away so lovely with so much dignity and care thankyou

Best decision choosing Cloud9 to help us say goodnight to Alfie 🩷

Bethany Bethany

11:51 09 Aug 23

Thank you to the team at Cloud9 for providing some ease during such a painful experience. We opted for an at-home euthanasia, and the attending vet Iria was so wonderful. She was incredibly patient, and so gentle. I cannot thank her enough.

Haneefa Yousaf

11:38 07 Aug 23

I can’t thank you enough. Lola was able to go peacefully and surrounded by her family, in her own home. The vet that came to our house was very respectful, calm and understanding. I’m so very grateful for this service. Lola meant the world to me and I didn’t want her to be scared on her last journey, you guys made that happen and I’ll be forever grateful

Carolin Lambert

17:29 03 Aug 23

Alex looked after us in Frankie's final moments. He explained what was going to happen every step. He showed compassion and support for all of us. He showed great respect for Frankie in his final moments. We are all so pleased we decided Frankies last moments should be at home. Cloud 9 also arranged his cremation for us. Again Frankie was treated with dignity and the respect he deserved.

Tracy Green

10:58 02 Aug 23

I cant thank Cloud 9 Vets enough the service is fantastic. One phone call and everything was arranged for the next day to send my special wee man over the rainbow bridge. I cant thank Zoi (vet) enough for being so gentle and caring and patient with us all in our own home. I would also like to thank ICarePetCrem for their personal service and empathy at this sad time. I felt at ease that my special wee man Bailey was in good hands and they would look after him and return him back to me.

I would highly recommend both services if and when needed.

My special man Bailey

Thank you

Yvonne Preston

20:14 01 Aug 23

myself and my daughter had to use cloud 9 six weeks ago to say goodbye to our boy Rolo; fast forward 6 weeks and we had to call them again for our girl Roo who had sadly given up after loosing her lifelong friend Rolo. my daughter made the call, we was greeted by such a wonderful vet Amelia who showed compassion, empathy, sympathy and generally cared. Rolo and Roo are both reunited and together over rainbow bridge. thanks once again cloud 9 for being outstanding

Kim Coules

09:13 30 Jul 23

The vet that came, Nick, couldn't have been kinder or more gentle and empathic. There was no sense of rush at all and he explained everything he was going to do.

It was a gentle, painless, stress-free death for our beloved Burmese, Otto, in his own place with his people loving him.

We've since received sympathy cards from both Cloud 9 and the pet crematorium. A caring touch.

I cannot recommend them highly enough.

Juliet Fleming

14:00 29 Jul 23

we had a very caring and dignified experience with cloud 9 vets at such a painful and upsetting time. from the initial phone call right through to receiving our fur babys ashes back, they took care of everything and with dignity. can't thank everyone enough. highly recommended 🤍

Debbie Williams-Scott

16:57 27 Jul 23

Cloud9 Vets conducted a very difficult event with dignity, care and respect for our wee dog and ourselves. Kate helped us make the arrangements and Charis was the vet who attended on the day. She was very caring of our feelings and helped Skye on his way very professionally. I would highly recommend Cloud9 to anyone who wishes to have the comfort of saying goodbye in their own home.

Rona McGinn

16:27 27 Jul 23

Last night we had to put my girl Tessa to sleep 😞
The lovely vet Amelia was so professional reassuring and showed empathy .
Can’t thank you enough!!!
You made the hardest decision the right decision.
Tessa was at home with her family that loved her so much 💔

Ria Spurs Roberts

14:00 21 Jul 23

Cloud 9 vets were so kind to us and understanding. Our vet was a diamond. Sadly it was our dogs time but he went peacefully. We are so grateful for cloud 9 vets, especially as our vets were not helpful at all.
Thank you.

Sophie Cook

13:29 20 Jul 23

What wonderfully kind, caring and compassionate service I received on at the most heartbreaking time. From that extremely difficult decision to pick up the phone, Kate was extremely kind and helpful. Andrea the vet was simply wonderful and treated Anoushka like the princess she was.
Thank you all so so much Xxx

Jay Davies

11:35 20 Jul 23

Kind, professional and compassionate. The vet let us have as much time as we needed to say goodbye. Made our beloved boy’s passing a lot easier.

Alexandra Jenks

07:40 09 Jul 23

Our darling Beau was sadly put to sleep on Monday evening after a short but tough cancer diagnosis. The experience although heartbreaking was made very peaceful for my family by Vanessa. She was amazing from the moment she walked in to the moment she walked out, talking to both us and Beau throughout the process and taking the time to explain to us what she was doing. We will miss you beyond words Beau but take comfort in knowing in his final moments Vanessa did all that she could to make him comfortable.

Morgan Pitchley

10:36 05 Jul 23

We lost Arthur this morning after an advanced liver disease illness. Our vets recommended Cloud 9 for home euthanasia. We wanted it to be done at home so Arthur was as comfortable as possible surrounded by his family. John came to put Arthur to sleep and Neil came shortly after to collect Arthur and take him to Springfield farm. Both were so caring and compassionate and the service we received was beyond any of our expectations. We are waiting for Arthur's ashes and have ordered paw and nose prints. Would highly recommend, and although totally broken-hearted 💔 Cloud 9 and Springfield Farm have made a terribly difficult time a lot easier❤️

Debra Ann

14:26 03 Jul 23

Our beautiful Kenzo decided at 15 he was worn out,
We contacted cloud 9
he hated the vets and we didn’t want his last memory to the there
Martha came to our home to help Kenzo over rainbow bridge.
She explained every step to us and was so wonderful with Kenzo and all of us
She made what was absolutely heartbreaking a little easier.
It’s the last thing you can do for your best friend.
We couldn’t recommend cloud 9 enough.

Mark Nikki Godfrey

20:36 01 Jul 23

Nacho was so amazing when our dog Lucy had to go to sleep. He gave her a kiss on the forehead while doing it, and gave us privacy yet was still there to do his job extremely well. We thank you for being there for us in one of our most difficult moments, couldn’t recommend more 🫶🙏🏻

Lilly Walker

11:17 29 Jun 23

From the first phone call, we were treated with kindness and compassion. We managed to arrange a time for a vet to visit easily enough.
On the day, the vet was so lovely to both us and Boo. Boo died peacefully in my arms at home and it was as lovely as it could be . The vet was very professional and compassionate.

Wendy Jane

19:30 27 Jun 23

Jennifer from Cloud 9 and our attending vet Alicja were both fantastic in a very difficult situation. Jennifer pulled out all the stops to get us an appointment in the narrow timeframe we had and was so so compassionate while I cried on the phone. Alicja was extremely kind and gentle putting Granny Tigs to sleep. She talked us through everything, gave us space to grieve and made the most difficult situation as easy as it could be.

Adele Andersen

14:14 26 Jun 23

I would like to thank cloud 9 vets,for the beautiful way they handled one of the hardest decisions of my life,saying goodbye to my Beautiful molly,The phone calls to them they were so caring and at the end the compassionate way you were to not only molly my chug but also to me,Thank you so much cloud 9 and the biggest thank you to Henry who was absolutely amazing,the kindest caring man imaginable,Thank you from the bottom of my heart xx

Sandra Batten

15:44 25 Jun 23

Yesterday I had to say the hardest goodbye to my beautiful boy Rolo who was 13 and suffering from cancer. I was recommend by a friend to use cloud 9 as Rolo never liked the car and I have another dog who has never been left alone without Rolo. I was greeted by a wonderful vet called Martha, she showed compassion, she was understanding and went at our pace rather then rush. She also made a huge fuss of Roo! Thank you so much Martha you made the hardest decision that little bit easier knowing that Rolo passed away in his own home, surrounded by family on his on blanket. Run free my beautiful boy 2010-2023 🌈💔 now to wait for Rolo to return home ❤️

Ashleigh Louise Coules

07:42 17 Jun 23

When we knew it was time to let our precious Poppy cross the rainbow bridge we contacted Cloud 9 Vets. They were brilliant and made everything as easy as it could be. Filipe was lovely and explained everything and they arranged for her to be collected to go to the Pet crematorium. We can't thank them enough.

Fiona Caldwell

18:34 12 Jun 23

Rune Sovndahl

11:21 09 Jun 23

when It became time for my beautiful boy Riley to cross Rainbow 🌈 Bridge I contacted my vets to ask about a home visit.
They recommended Cloud 9 Vets.
I can't thank cloud 9 enough.

My boy passed over in my arms at home so peacefully.
Forever in my heart Riley boy. 💙🐾

Margaret Noor

09:36 17 May 23

Thank you to Cloud 9 Vet John who came to our home so our beloved golden retriever Dylan could fall asleep in the comfort of his own home peacefully with his humans. John was kind, attentive and did not rush us.Also to Neil who came to take Dylan on his final journey, again a very caring young man who helped us at a very sad time.Can not recommend them highly enough.

Heather Darlington

20:11 15 May 23

Brilliant company who made the passing of a family members beloved pet so peaceful. John the vet came out and he was brilliant. He treated their pet dog Darcey as if she were his own. Shortly afterwards, Neil from the crematorium arrived to collect Darcey and handled her as if she were still alive. So glad that we used cloud9.

L K

09:43 14 May 23

I would just like to thank the whole team at Cloud 9 vets for the compassion, kindness and professional service we received during such a difficult time. From Vicky the call handler, to Andrea the vet and Neil who took our beautiful Jewell, you made her last moments peaceful and calm which I am extremely grateful for. Jewell has been part of our family for over 18 years and the decision to put her to sleep wasn’t taken lightly, however her quality of life and health was rapidly declining. I was dreading the procedure but it was like she fell asleep in my arms surrounded by her family. We weren’t rushed and was allowed to spend precious moments with her both before and after. Thankyou so much

Janet Wardhaugh

15:57 12 May 23

I know the importance of reviews, especially when it comes down to our beloved pets. Both myself and my husband can’t recommend Cloud 9 enough. Our old girl Sadie unfortunately was put to sleep earlier this week. We wanted to make it as comfortable for her as possible, with less stress of getting her into the car and to the vets.

My husband called at 6pm asking if it was too late to book Sadie in the following day, the lady he spoke to on the phone could hear how distressed Sadie was in the background and did everything she could to get a vet out to her that night.

We got a call back no longer than 15 mins later, a vet was able to get to us for 8.30pm that same evening. The vet that came out (I think his name was John, sorry if I’m mistaken, it was all a bit of a blur emotionally) was so good. He explained everything to us, chatted to us to calm us which on reflection made things much easier for Sadie because she very easily picked up on our emotions. He was so caring and compassionate towards Sadie we felt completely at ease.

We opted for a scatter tube and personal cremation for Sadie, and she was brought back home to us yesterday (Thursday) after being put to sleep on Tuesday evening.

Such an awful decision for any pet owner to make, but unfortunately sometimes we must. Cloud 9 made this experience much more bearable.

Lorraine Ward

13:18 12 May 23

The whole experience from start to finish was compassionate and done with the upmost respect of all involved at a very sad and difficult time we know we go through when losing your furry loved one. From the lady on the phone who organised it all and then when our dog passed away on her own about 3 hours before she was due to be put to sleep forever. I called them to say we didn’t need the vet anymore. They collected her and then sent her ashes to us with a lovely paw print and beautiful card and candle with the loveliest words in. I would use them again and again. Thank you 😊 I would like to add this was back in 2021 In August for our beautiful Jess, Labrador who was 14 years old. I realised I had not left a review at that sad time.

Thar

14:18 09 May 23

What an amazing service offered by the most caring people.
Last Sunday I had to say goodby to my best friend of 20 years Tigsie (Tiger). My vet was unable to attend and I had concerns about trusting this important time to people I didn't know. I'm so glad I made the leap of faith.
Handled gently and kindly on the phone the arrangements were made. John arrived, spot on time and made one of the worst days of my life as gentle and peaceful as it could possibly have been. John was sensative and caring, there was no rushing and he waited for Tigsie and I to be ready together. Tiger passed away in my arms, in front of the fire, in our home.
I cannot thank John & the lovely lady on the phone enough. God bless you all for the caring service you provide.
Cindy & Tiger. x🐾

Cindy Morrissette

14:38 29 Apr 23

Cannot recommend highly enough. They were there at short notice & gave us exactly what we wished for. Not the cheapest but no vets are! For your loved pet to go at home is how it should be. Thank you to the lovely vet we had 'Sarah' heart broken now but we are taking comfort from using Cloud 9.

nicola higgs

13:43 29 Apr 23

I could not recommend Cloud 9 Vets more!
From making the decision to let Poppy go, Lara gave me the information I needed and subsequently made the booking via text message as I couldn’t talk without crying. The only phone conversation was to pay, and she was kind and empathic as I cried through it.
Jack the vet was so calm and kind. He came exactly on time (important when you are clock watching). He explained what would happen but did it in our time with kindness and compassion. Poppy left us calmly, gently and peacefully. He then left us to have some time before the crematorium came to collect her.
The process from start to finish was brilliant, even if my heart was broken. Thank you 💔

Emily Burke

17:05 22 Apr 23

We sadly felt it was time for our beautiful lady ~ Twinkle, to find her peace & rest after 21 years of being a part of our family, she had started to get too poorly with age and it was sadly time for her to sleep, she found it so stressful going to the vets in the car and we just didn’t want to inflict that on her in her final hours. We found Cloud 9 Vets online and I am so glad I did, they were really lovely to talk to, very sympathetic and understanding, they organised everything for usOn 1st April a lovely vet Audra came to visit us, she was lovely and so kind and explained everything that was going to happen. Twinkle slept in her comfy bed with her blankets, and us all touching her, telling her how much we love her and we said good bye. It was very sad but so very beautiful too. There was no stress just quiet, peace & calm, which was exactly what we wanted for her and what she deserved. Audra brought her own lovely bed to put Twinkle in, with Twinkles blankets, and she took her to Divinity Pet Crematorium for us. I brought Twinkle home yesterday and she now has a beautiful sunny place on our windowsill above where she used to love to sleep 💕We cannot recommend Cloud 9 Vets enough, they were amazing and have made everything as easy as it possibly could be in this sad time, and thank you so much Elsa and Audra for all your kindness and caring

Rachel Higgins

14:32 14 Apr 23

We sadly felt it was time for our beautiful lady ~ Twinkle, to find her peace & rest after 21 years of being a part of our family, she had started to get too poorly with age and it was sadly time for her to sleep, she found it so stressful going to the vets in the car and we just didn’t want to inflict that on her in her final hours. We found Cloud 9 Vets online and I am so glad I did, they were really lovely to talk to, very sympathetic and understanding, they organised everything for us

On 1st April a lovely vet Audra came to visit us, she was lovely and so kind and explained everything that was going to happen. Twinkle slept in her comfy bed with her blankets, and us all touching her, telling her how much we love her and we said good bye. It was very sad but so very beautiful too. There was no stress just quiet, peace & calm, which was exactly what we wanted for her and what she deserved. Audra brought her own lovely bed to put Twinkle in, with Twinkles blankets, and she took her to Divinity Pet Crematorium for us. I brought Twinkle home yesterday and she now has a beautiful sunny place on our windowsill above where she used to love to sleep 💕

We cannot recommend Cloud 9 Vets enough, they were amazing and have made everything as easy as it possibly could be in this sad time, and thank you so much Elsa and Audra for all your kindness and caring

Rachel Higgins

08:57 14 Apr 23

I’m sure this isn’t a subject anyone wants to think about too much but for anyone with pets I’d like to make a recommendation.

We suddenly had to help our lovely old cat, Darwin, over the rainbow bridge on Saturday and we didn’t want to take him to the vets which he would have found very stressful.

Despite it being Easter weekend, we found @Cloud9 Vets (covering many areas) who arranged for a Vet to come the same day and they found @Scrappy’s Pet Crematorium (based in Benton) who arranged collection and cremation the next morning. Scrappy’s is named after their own family dog. I cannot recommend either of these services highly enough - they were both so kind and compassionate and treated the whole process with dignity and respect. The way they helped Darwin made a very sad process more bearable knowing that they had his best interests at heart.

Jane Major Brown

13:50 13 Apr 23

This is a review you never want to have to leave, but I want to help other pet owners with this impossible time. My thanks and eternal gratitude to Becky, who attended on Sunday at noon to me and my beloved cat Skye in Edinburgh.Becky was the last in a line of friends and professionals to ensure my beautiful girl had a peaceful and settled death. She was calm, empathic, gentle, and endlessly kind and understanding. She was patient and open about the procedure. Becky ensured that Skye and I had all the time we needed and that she didn't know or feel a thing at the end. If my beloved girl had to die, I could not have asked for a better death.I am bereft and empty at her sudden absence after 12 years. But thank you to Becky for making that final step the best I could hope for.With many thanksJay & Skye xx

jay swann

15:09 11 Apr 23

Cloud9 Vets, covering Newcastle upon Tyne.We had to help our elderly cat, Darwin, over the rainbow bridge on Saturday during the Easter weekend. I rang Cloud9 as I was desperate to let him stay at home and they arranged for a vet to attend later the same day. Lahra was so kind and compassionate and gently helped Darwin (and us as we were distraught). Cloud9 also arranged for Scrappy’s Pet Crematorium, based in Benton, Newcastle upon Tyne, to come and collect Darwin for the final part of his journey. I cannot recommend both of these services highly enough - they treated us all with dignity and respect through the whole process.

Jane Major

16:49 10 Apr 23

After 11years in our family we had to say goodbye to our best friend Roxy on 2nd April. As it was a Sunday, we struggled to find a local vet to help us so contacted cloud 9 vets.Filipe was so sympathetic & understanding,not rushing us through the process. Thankyou for helping us through such a difficult time!
Don't hesitate to use this company....kind, compassionate & gave our girl the most dignified passing in the home she loved, surrounded by her family .

Vicky Williams

12:32 06 Apr 23

Can't fault them they were brilliant, kind caring and discreet 💯 an 11 out of ten ❤ thankyou

Suzy Graham

09:13 06 Apr 23

We would like to send a message of huge gratitude to your team.
We want to say thank you so much for all your help and support with my Gran’s dog, Ruby on Sunday 26th March.
We were really impressed with the care, sensitivity and efficiency you provided for us, in a time when we needed it most.
Sam, the vet who saw us was brilliant, he was so calm, patient and kind. He took the time to explain everything step by step, which gave us a lot of comfort during a very emotional time.
The fact we could have a home, gentle euthanasia for our beloved family dog, meant the world, and also meant we got to say goodbye in the comfort of her own home, meaning minimal stress for her. It was a very calm and peaceful way for her to go, you couldn’t ask for more in that kind of situation.

We will share our experience and recommend your company, if anyone should ever need your service in the future.

Emily Louise

12:20 29 Mar 23

The service from Cloud 9 was caring and efficient from the first phone call, they organised everything. They made a difficult decision bearable and meant that our elderly dog could be at home surrounded by us all when he we said goodbye. The vet who attended, Billy was amazing, explaining everything and treating us all with care and respect. Would thoroughly recommend this company.

Fiona Jane

22:22 17 Mar 23

Unfortunately no local vets were able to come to our home to let our beautiful girl pass gently. I was recommended Cloud 9 vets who calmly and respectfully contacted a wonderful vet who came to our home the same day as contacted. Thank you so much. Bonnie was comfortable and peaceful in her favourite place on the sofa in front of the lovely warm wood burner. Thank you all for your care.

Vicky Le Grice

13:15 17 Mar 23

Caring & compassionate . Henry was so kind . So glad we found you . We were able to say Goodbye to Monty at home where he was relaxed & in our arms. You made a difficult decision more bearable. Thank you for your kindness & card.

Sandy Jimson

15:13 14 Mar 23

In our darkest days when we had to be parted from our charismatic dog called Bane. Cloud 9 gave us the respect & dignity to help the whole event run smoothly. Bane was born in Chorley & finding out he was going back to his birth place made everything more comforting .Receiving a condolence card was a surprising touch. We would highly recommend this company.

Robert O'Hare

22:10 08 Mar 23

Cloud 9 were lovely from the beginning. I sent an enquiry about a month before we put Toastie down, giving them an idea of her issues etc. I had a voicemail left telling me they would be able to help, what it would involve, costs etc. I then wasn't bothered again, which was lovely. When it came to Toastie going down hill I called them to book a date, they were very flexible. Toastie went down hill quicker than expecting so I had to call to bring our appointment forward which again wasn't an issue. David came out and was lovely, she went to sleep very peacefully. Thank You x

Gemma 'Crascall' Broster

12:39 03 Mar 23

Such a lovely alternative to saying goodbye to your much loved pet.

Jayne Retnap

19:24 01 Mar 23

A beautiful service for loved PetsHave already recommended them

Heather Caldwell

12:45 01 Mar 23

I was so thankful for John from cloud 9 vets for being so kind and giving my Gizmo and Tilly a peaceful passing .It meant so much to me to be with them at home as they went peacefully to sleep . In my heart forever and i cant thank cloud 9 and John enough for this wonderful service i would recommend them 100 % .

Kath Parker

09:03 18 Feb 23

can't thank cloud 9 vets and Freddie enough.
my labrador died peacefully at home, in his own bed, with myself self and my partner at his side.
he ate his favourite salmon bites, had lots of kisses. my partner and I shared memories of his puppy years.
Freddie was so kind, he ensured we understood the process and gave us lots of opportunity to say our goodbyes.
thank you Freddie- we appreciated your kindness.

Rachel Lucas

20:28 14 Feb 23

I would definitely recommend cloud 9. My boy was treated with the highest respect and love by a vet who truly cared. He was euthanised at home in a home surrounded by family and not in a surgery where he would have been stressed. Jack the vet who came to him was lovely and made an awful experience, comforting and and stress free. Thank you Jack xx my boy Austin and I are grateful for your kind approach xx

Cheryl Ferguson

22:33 13 Feb 23

Can’t thank and praise cloud 9 enough in the passing of our beloved Rocky.From the first point of contact they were very professional and caring.Rocky was surrounded by his family on his passing and went so peacefully.The ashes were returned to us after a couple of days.We miss him terribly after 15 years,but feel safe in the knowledge that he is now at peace.Once again thank you all at Cloud9,excellent service.

Robert ritchie

15:53 09 Feb 23

Thank you to cloud 9 vets for your excellent service provided to our cat Elmo .Unfortunately there comes a time when you have to make a difficult decision , the service I got from the call handler ( my apologies I cannot remember your name ) to the vet arriving the very next day as requested was brilliant under the circumstances .Andrea dealt with Elmo with sympathy & Empathy which helped greatly with us having deal with our loss .I cannot recommend you highly enough. Thank you , Olly & Christine . ( Blackpool )

theaamy123

14:02 08 Feb 23

We sadly had to make the decision to say goodbye to our beautiful Lily. Zoi the vet was absolutely wonderful and although it was a difficult decision that was heartbreaking Zoi gave us great comfort. The dignity and respect Zoe showed with Lily was beautiful. Thank you for your compassion and amazing care to the whole team.

Karen Raw

16:29 03 Feb 23

A wonderful caring service to bring the long life of my beloved JRT lady to a peaceful end at home #thank you so much 😔

Liz Smith

16:24 02 Feb 23

It’s honestly distressing enough thinking of having to let our little ones go without having to take them to the vet to do so. My vet doesn’t do house visits due to covid anymore so I was very glad when Beloved recommended Cloud 9 to me. I was glad they had a branch near to me. I contacted them and it was all so efficient and carefully handled. I’d like to thank Ann who came to my house to help me say goodbye to my baby boy Murphy he was 20 years old & the strongest little fighter I’ll ever know! 💔❤️🐶 xxx

Claire McBrearty

19:32 25 Jan 23

Our own local vets didn't offer to PTS at home so they recommended Cloud 9 to us as neither of our elderly dogs particularly liked being at the vets. It made the entire process a lot calmer and gentler for them both having Henry come to our home so we could say goodbye properly and take our time 💔🌈🐾 losing China & Harvey not even 4 months apart has been utterly heartbreaking but Henry reassured us that our decision was the right one and both of them greeted him when he arrived so trusted him! It's a tough job but Henry was very kind and gentle and explained what would happen before, during and after their euthanasia, taking things at our own pace and with their comfort and our emotions taking priority. I would recommend their services to anybody having to make the almost impossible decision to say goodbye to their furbaby 💔🐾🌈🙏

Kelly Robins

16:22 23 Jan 23

Highly recommend wanted my wee man put to sleep at home where he felt safe. Brilliant service and I’m soo pleased I chose Cloud 9. Thank You 🧡

Dionne Orange

14:58 20 Jan 23

Thank you to the team at Cloud 9 who helped make the process easier for us. They provided a gentle and compassionate service and helped give my pup some peace from his chronic illness. We couldn't imagine not being able to do this at home in his natural environment. Elsa was very kind over the phone when helping to arrange everything.

C. Alicia

12:44 20 Jan 23

I contacted Cloud 9 when my beloved boxer Frankie went downhill very quickly. From the 1st contact with Vicki right through to John coming out on the Sunday morning you could tell they cared. I was so glad that Frankie was able to go to sleep in his own bed being cuddled and kissed and that my two other dogs Betty and Sherry got the chance to say goodbye. Thank you for making the most horrendous situation a little easier x

Nicola Smith

16:37 12 Jan 23

Compassionate
Kind
Caring
Professional
Can’t recommend enough if anyone is losing their animal and want to make them comfortable at home this place is incredible ❤️

Joanne Woods

18:56 09 Jan 23

Would definitely recommend Cloud 9, our lovely labrador Bonnie was put to sleep in the comfort of her own home, with her family all around her.Henry the vet was kind and caring and talked us through what was going to happen, nothing was too much trouble for him, as Bonnie slipped away peacefully. The vet stayed with us for a little while which was lovely.The receptionists was fantastic handling calls in a kind, caring manner.We also received a lovely card after Bonnies passing which was lovely.Thank you for making our dogs final journey a peaceful one.

Jane Howley

12:44 07 Jan 23

Zoe ,. Thank you so much for your compassion. You are amazing. My 13 year old boy Bailey could not have had a nicer person to help him over the bridge. God bless you Zoe and thanks again

Michael Williams

11:01 07 Jan 23

Cloud 9 vets were amazing and very caring, I made the heartbreaking decision that our beloved labrador was suffering on New Year's Day, I rung Cloud 9 and was treated with such compassion and kindness. It was agreed to send a vet out at 3pm that day, Henry arrived and nothing was too much trouble, he talked us through what would happen with Bonnie's transition on her final journey.
He was kind, caring and very gentle, we wasn't rushed at all and everything was explained, it was so lovely having the whole family indoors with Bonnie as we said our goodbyes, I would certainly recommend Cloud 9 to come out to you in the comfort of your pets home.
Thank you for making Bonnie's final Al journey a comfortable one and for arranging everything for us.

Jane Howley

23:54 03 Jan 23

they were caring from start to finish David made sure Huggy was comfortable all I can say to cloud 9 is thankyou for looking after my boy he is now back home with me thanks to you .

Angela Priston

12:25 20 Dec 22

Both Boris & Harvey cats aged 19 years 7 months had come to the end of their best years. I wanted my dear boys to pass in their own home and beds and Robert from Cloud 9 assisted our hard decision giving us all the possible information we needed to help us.
Thank you so much for the service and support. 💗

Angela Rawlins

17:27 12 Dec 22

Thank you Cloud 9 for allowing my best friend to be relieved from pain and to go with dignity and be with his familyThe vet he was registered with had no interest in coming to assist a large dog in pain thank you for your help and compassion

Boyd henden

20:38 03 Dec 22

Thankyou Cloud Nine Vets especially Charis, for the care and compassion shown when called to our house to euthanise our beloved 15 year old dog, Lucy. A very difficult time for us, made easier by Charis. Thankyou.

Christine Cowan

14:18 03 Dec 22

Easiest but hardest review to write, Cloud 9 were excellent from the moment I spoke with the receptionist to the leaving of the vet.

The receptionist was caring and understanding when speaking with her, the communication was clear and quick along with compassionate.

Modou our vet arrived promptly informing us he was here via phone so we could let him in when we were ready, a lovely thought to begin with. He was softly spoken and spoke from the heart with empathy and love, the way he spoke to Willow was just beautiful, we couldn't have asked for a nicer, calmer, understanding vet.

Modou explained everything step by step, we were with Willow every step of the way, it was calm and as perfect as it could be in the hardest of situations.

The horrible talk of cost, in my opinion the cost was acceptable, if I had gone to a vet I would not have had such a perfect send off, although I'm not sure of the cost elsewhere, cloud 9 were definitely affordable for what we chose.

All in all our 14 year old fell asleep with us by her side in her own home, it was calm, peaceful and beautiful, forever in our hearts, Willow Fern ❤️

Dawny Brocklebank

11:08 02 Dec 22

Vet Anna came out today. She was very kind and gentle. Explained everything that would happen. So Smudge had a comfortable passing. She even closed the front door for me so I could sit with Smudge. I’m very grateful to her.

Una Lynch

13:54 19 Nov 22

Paul came to the house and was amazing with our beautiful Labrador in his final moments. In a difficult time for our family, Paul explained everything clearly and made sure that we all had time with Dexter before he passed. Thank you for being so kind, compassionate and professional with our precious boy 🐾💔

Emma Colmer

19:34 16 Nov 22

I don't write many reviews, but the compassionate service I received from Cloud 9 Vets warranted one. I have never went through something as difficult as deciding it's time for my dog, Indie, to go to sleep. Whilst they can't help with the emotional pain, they certainly make the process easier. It really felt like they cared and Indie was in good hands. We had a lovely send off for her, and at that stage it's all you can ask for. Thank you, Cloud 9 Vets.

Ashley Baxter

08:10 26 Oct 22

Everyone at Cloud 9 were absolutely wonderful when we needed to say goodbye to our girl, Titch. They are genuinely caring people who made sure we did the best we could for Titch. The ladies in the office, Kate and Darlene, were lovely to talk to and helped us so quickly. Sophie came out to us and she was both very professional and empathic. This is such a full service with the offer of aftercare if needed and they sent us a thoughtful card too. To be able to say goodbye to our girl in our home was so much better than having to move her to get her to the vets and it was a relief not to face the public of the vet waiting room during such a difficult time. They are fantastic and I highly recommend them. Thank you so much, Cloud 9.

Laurie Ann Kearns

16:29 10 Oct 22

We can’t thank Cloud 9 enough for the excellent service we received during the hardest decision we have ever had to make. The compassion shown from the first phone call made with Vicki to Henry the Vet coming out and helping make our beautiful boy’s goodbye the best we could, will never be forgotten. We feel the ending had to be so special and the best for our beloved Henry. To be able to choose the care and place (a sunny day in our garden) is the most beautiful way we could have said our goodbyes.
The hole in our hearts have been filled with his paw prints and he will never be forgotten. Thank you so much Henry, Vicki and Cloud 9 for being there for us.

Melanie Kirton

16:25 09 Oct 22

We just had our dog Lucky put to sleep this morning. She didn’t know a thing about it, it was all very serene at home. The vet was lovely and so was the man who came to take her away afterwards. I highly recommend this company and couldn’t imagine a better passing for our dog. Thank you

Michael McGrath

12:44 06 Oct 22

Thank you so much for making the euthanasia of my 5 year old cat Skye on the 9th September. Skye became unwell quickly & was being treated for chronic pancreatitis. However, at the time of her euthanasia was found to have a very large abdominal mass, not present on X-ray 6 weeks before this.I lost the most precious thing I owned but it was the most stress free experience I have had & would recommend it to all pet owners , if the choice is there. The Vet Sonia was fantastic. She was compassionate, caring & made the whole process straightforward. Skye had exactly the experience I wanted for her, as she gave out nothing but love and affection in her short life 💜🐱💜. A small tattoo on my right wrist, of her beautiful little face will keep her with me forever 💜🐱💜 . Thank you 🙏🏼

Jackie Corbett

09:08 06 Oct 22

A wonderful service to offer to those of us who are going through this traumatic situation.
We had Filipe come today to put our beautiful Sandy to sleep. I didn't personally see him as I was outside with the other dogs but my Mum was nothing but happy with the way he treated them both.
The idea of having to take a poorly dog off to the vets to be put to sleep is one we'd rather avoid at all costs. To have this service available to us is a huge weight lifted.
Thank you, we have a lot of animals so will no doubt be in touch in the future and wouldn't hesitate to recommend.

Kate Butcher

15:38 02 Oct 22

i would like to thank cloud 9 for the caring and compasionate service they have given us to gently help our loving boy zak go to sleep peacefully we cannot thank you enough cheryl & adrian

Adrian Abbott

14:49 29 Sep 22

Although the situation was horrible for us , I'm really glad we used cloud 9 vets and their wonderful service. I'm so glad this service is available and everything was unrushed and respectful. Thankyou for giving our beloved dog "Jules" a dignified end .

Michael Said

10:55 24 Sep 22

We cannot thank Cloud9 vets enough (especially Andrea) the vet who came out to us.He was one of the most caring, compassionate people I have ever met! What was one of the most heartbreaking decisions we have ever had to make was made easier for us! Our beloved dog ,Ben was 16 but it was so hard to say goodbye! Thank you again to everyone at Cloud9 vets.
Alan and Denise.

Denise Newbold

10:55 23 Sep 22

Absolutely everything we can't thank them enough for the dignified and professional manner they showed when aiding us in seeing our beloved Misty over the rainbow bridge , Kate the receptionist , Charis the vet and the crematorium staff were magnificent, thankyou so much for the way you helped us deal with the heartbreaking situation we were going through , we can't recommend you enough , the Gallacher family

Danny Gallacher

18:29 22 Sep 22

They helped me say goodbye to Daisy 17 half years just so kind and considerate thankyou

Barbara Maggs

08:20 22 Sep 22

On September 9th we had to make the very difficult decision to let our Husky dog Mia go on her final journey. We were relived that Mia was able to be with us at home. Our vet was called Henry and the kindness he showed Mia took some of the pain we had in our hearts. No rush talking quietly to Mia and explaining every stage to us. Our hearts although heavy with our loss were made to feel peaceful with how Henry was with Mia. A while later a lovely lady called Holly from Faithful Friends came to collect Mia again nothing was rushed. Holly like Henry treated Mia as if Mia was their own pet with kindness and love. We are so very greatful to both Henry and Holly for the compassion they showed us all. We have since received a lovely memory bag with Mia's ashes, a sample of her hair, a paw print and cards of condolence again this has helped us through the loss of Mia. We would not hesitate to recommend them or this service. Goodnight Mia. Thank you Henry and Holly from Mr and Mrs Warr and Andrew

Linda Hitchens Fulton

09:32 19 Sep 22

Henry arrived from 40 miles away right on time. From the moment he walked in I knew he cared about my dog Elsa . Giving me time to sit with her until she was ready . A sedative first, the only time any vet has ever offered that . Never rushing until the time arrived. He let her pass so peacefully and gently on one of the hardest of days for me . I cannot thank you enough Henry what a gentleman you are . Thank you to Cloud 9 vets for supplying him. I could not recommend you enough. Thank you me and Elsa.

Alan Tine

11:03 15 Sep 22

I sadly lost my dog kai last Friday our own vets would not come out but I am glad that David came although I could not face being there at the end my husband and son was and they both said you took great care with him so thank you for that as he did mean the world to me sheena

Sheena Iles

11:18 13 Sep 22

Cloud9 came to help my boy on his journey over the bridge. The vet Charis was compassionate, gentle and patient as we said goodbye. We couldn't have hoped for a more peaceful passing of our beloved Domino, after 17 years of love and loyalty it's what he deserved ❤

Elisha Kentfield

11:25 09 Sep 22

In January we had to put our Rottweiler to sleep unexpectedly. I can’t remember the name of the vet who came to our house due to how upset we were, however what we do remember was her compassion and empathy whilst maintaining perfect professionalism.

She reassured us that in her experience, this was absolutely the correct decision to be making. She spent time to fuss sacha before actually going ahead which meant the world to us.

I will always remember her saying goodbye to us in the hallway after she had assisted sacha to the rainbow bridge - and I saw the smallest tear in her eye. Knowing that she felt so strongly about her work and sacha wasn’t just “another dog to put to sleep” is the reason I am so glad we made the decision to have a at home euthanasia, and extremely happy with the vet that assisted us. Thank you.

James Tiffany

10:39 09 Sep 22

Sonia was amazing. Gentle, understanding and compassionate, she helped ease our minds of the difficult decision we had to make to put our beloved terrier of 14 years to sleep after examining him as he was suffering from terminal cancer. Thank you for making his passing peaceful and without pain. I can't recommend Cloud 9 highly enough! Their service is excellent.

Antony Chandler

10:28 05 Sep 22

Just said gbye to my wee girl 16yrd cat Sox 💔 Dr Charis was so nice & made the awful situation a bit better. She went to sleep on my shoulder sitting at home with plenty of love and no stress of being taken to a surgery. Thank you so much

Bobby Hunter

18:14 31 Aug 22

Cloud 9 vets are wonderful. We had to say good night to our Labrador Upton he was 13 and our world. The vet totally explained everything that he was going to do. He was so gentle and respectful of our home and wishes.

Sharon Gentle

17:01 30 Aug 22

a vet from cloud 9 vets came out to help my baby boy cross the 🌈 bridge on Sunday 21/08/22 it was the most beautiful and peaceful way for him to go yet unbelievably heartbreaking for myself and my family.
marley really was the best in every way possible,my heart is forever broken.
Thank you cloud 9 vets you really are amazing the vet was absolutely lovely caring and compassionate.

Melissa Duffy

07:31 26 Aug 22

Unbelievable service at a very sad time 😔…cannot recommended enough…Good night Wellington 🐾

Angela Harwood

09:19 17 Aug 22

So kind and caring when we needed them to help us say goodbye at home to our Boy Douie, they made a very painful situation a little easier to get through. Thank you

Cheryl Stanford-forbes

12:28 16 Aug 22

Kudos to Debbie especially what a wonderful service.

G Rid

08:59 15 Aug 22

Last night we had to have our 19 year old cat pts. She's always been disabled, due to abuse as a kitten before she came to us, but more recently she was diagnosed with kidney disease. After 3 months of trying to help her with special food and. She's always been disabled, due to abuse as a kitten before she came to us, but more recently she was diagnosed with kidney disease. After 3 months of trying to help her with special food and keeping her clean we had to make the awful decision to let her go.I decided to go with Cloud 9 as vet trips have always been horrendously stressful for Gypsy. Booking an appt was easy and staff very understanding and helpful.Yesterday I was a total train wreck and not dealing with things at all. Then Nick turned up at 8pm, bang on time and put us at ease. We discussed Gypsy's condition and confirmed it was the right thing to do. Nick then explained exactly what was going to happen and really put us at ease. Nothing was rushed and we were able to take our time.We put our beautiful girl on my lap and the sedative was administered and a little later the final injection. Our baby slipped away very quickly with us stroking her and holding her paws. It was very peaceful.Nick asked if we had any questions and confirmed that we had totally done the right thing, at the right time.He then helped wrap her and put her in a carrier for us to transport her today for cremation.I would like to thank Nick for making everything more bearable and for giving our gorgeous girl dignity and a stress free final sleep in the familiar surroundings of her own home, with people that love her.I have had pets pts before but always at the vets where there's always stress, concern about the next person's appt and walking through a waiting room with everybody's sympathetic eyes on you, which is horrible. I would definitely recommend Cloud 9 and Nick and will use them again when the time comes.Thank you!

Sue Foster

18:34 02 Aug 22

Thank you all for being so sensitive, understanding, compassionate, gentle, professional & personal during one of the worst days of our life when we lost our beloved, beautiful baby boy Smudge on 29/07/2022 aged 12. The service provided by Cloud 9 was excellent and very highly recommended.

Janine Jones

16:02 01 Aug 22

lil Blues

18:54 30 Jul 22

Thanks for taking care of my lovely cat, Lucy. Such kind and professional service throughout . ❤️

Neil Leonard

21:28 25 Jul 22

Sadly we had to make the decision to put our darling little girl pixie to sleep and we as a family knew we wanted her to pass away at home with us all with her where she was comfy and cuddled and from the very first phone call with Vicky to todays home visit with Ane I would highly recommend cloud 9 , you made the worse day that little bit better and explained talked us all through the process with empathy and such kindness and enabled us to have pixie right where she belonged when she fell asleep
Thank you so very much cloud 9 x

Emma Parker

15:02 25 Jul 22

Very caring team. Please be kind to your vets. They help our pets to have the dignified goodbye they deserve.

Libby Beck

21:47 21 Jul 22

A very sensitive and personal experience in extremely sad circumstances. All involved, Kate the receptionist, Rachel the vet and Phil at the crematorium were exceptionally understanding and caring. The whole situation was made more bearable and I wouldn’t do it any other way. Thank you all.

Lyn Wilson

19:31 20 Jul 22

Our beautiful Brooke crossed the rainbow bridge on Saturday 9th July.. she was 12… we knew the day was coming but we were certain we wanted Brooke to pass peacefully at home surrounded by her family .. Charis arrived and Brooke liked her immediately … she was compassionate and patient.. and gave us time to say goodbye … Brooke passed peacefully and quickly cuddled up in her bed with us cuddling her … Alex from The pet crematorium was also lovely .. reassuring us that he would look after Brooke like she was his own .. the whole team made an incredibly difficult and upsetting time more bearable and knowing Brooke was looked after throughout made us happy.. highly recommend ❤️

Elaine Paul

10:43 16 Jul 22

Cloud 9 came to send my beautiful boy on his journey over bridge. The vet was so compassionate and gentle. The gentleman who cremated my boy was very caring. I couldn’t of wished for a better send off for my Marley.

Jacqueline Jacks Matthews

14:09 14 Jul 22

Thank you for the wonderful service we received when we said goodbye to Alfie on Monday. The vet, Nick, was kindness itself and everything was carried out with such patience and care. Alfie got the peaceful end he deserved at home on his own bed.

Phoenix Cremation were also marvellous and Alfie was treated with care and respect by the gentleman who came.

We will be sure to highly recommend you to anyone in the same sad position.

Sheila Paterson

14:18 06 Jul 22

Thank you. Thank you so much for making the hardest day in our lives a beautiful and loving journey over the rainbow bridge.

Julia Cloughley-Sneddon

21:49 05 Jul 22

Fantastic service would definitely recommend cant thank them enough for looking after my dog ben and helping him pass pain free and in comfort of his own home Karen

Karen Albison

16:29 04 Jul 22

I cannot put into words how grateful we are to Andrea for his care and compassion towards not only our lovely Blue, but also to us. Andrea made sure we were fully aware of how the process would go, gave us the time and space we needed with our Blue and even allowed us to have the process done in our back garden, on a blanket surrounded by his favourite toys which meant he was calm and comfortable. It was the perfect setting for Blue and although it was never going to be easy, it was at least peaceful and he was happy in his final moments. Thank you so much for making such an awful time that little bit easier.

Rachel Hughes

08:41 01 Jul 22

Henry who came out to us was lovely given the circumstances. Very reassuring and understanding in one of the most difficult times! Gave us the time needed with our dog Poppy before we had to say goodbye.
Cloud9 were helpful and respectful throughout the whole situation

Beth Jones

14:23 16 Jun 22

highly recommend Cloud 9, Roshini the vet was so kind and made Staceys passing peaceful and with dignity. They made a very sad situation easier, thank you everyone that was involved😘

Sara Coppin

07:37 14 Jun 22

I can't recommend cloud 9 vets enough,the respect and love they gave our beautiful skipper was just beautiful. Nacho was so compassionate and caring and you could see how much he loves animals. Nothing takes away the pain of loosing our lovely skipper but it was a comfort he was at home,surrounded by his family and love

Heidi Symonds

16:37 10 Jun 22

Dorangela was excellent, she was gentle and understanding and respectful of our heartbreak.Forever grateful for her support and kindness. Thank you to all at Cloud Nine, from phone support and guidance, to the coordination of the appointment. Thank you.

Sarah Brown

18:28 08 Jun 22

Thanks to Roshni at Cloud 9, we were able to send our elderly cat, Fro, to sleep in the comfort of her favourite spot yesterday. We didn’t want to see our baby suffer anymore as her kidney condition deteriorated. But we didn’t want her last moments to be the trauma of going to the vets. So greatful we could let her slip away peacefully at home. For us, that was priceless. Cloud 9 was very accommodating. Roshni explained everything, was very affectionate towards our cat, and gave us plenty of time to say our goodbyes.

Vanessa Ramkissoon

05:59 06 Jun 22

Vanessa Ramkissoon

05:59 06 Jun 22

Today was one of the worst days of my life as I had to say goodbye to my 8 year old Westie after receiving a horrendous cancer diagnosis just a few days before . However by using the services of cloud 9 this worst day was manageable .
From the initial contact phone call to Elsa , the visit from the lovely vet Charis , who ensured that Alfie had a good death , and for me having my beloved dog die in my arms as he was euthanised was so lovely .
The care and compassion given by Alex from the undertakers was so helpful knowing they would take care of my beloved dog .
Cloud 9 vets is a wonderful service who genuinely cares for the pets and the owners

Jennifer Mc

20:44 04 Jun 22

We cannot recommend Cloud 9 Vets enough and would like to thank them for helping us when our local veterinary practices couldn't offer us an appointment for days.

Debbie answered our call at the saddest time and made everything so much easier. We also couldn't have asked for a better vet than Henry - he was so kind and caring towards our 17 Year old Parson Russell Terrier, Eddie, answering all our questions and dispelling our worries. Eddie passed away peacefully whilst enjoying a cuddle in my arms with my husband and daughter present at our home.

We would like to say a massive thank you to Debbie and Henry at Cloud 9 Vets for making what was a very sad night into a peaceful final experience for Eddie.

Catherine Millington

13:40 30 May 22

After making a very difficult decision on Sunday we called Cloud9 vets to have our very much loved Dinks put to sleep. From our first phone call they were understanding and supportive. A lovely vet called Sam came out and couldn’t have been kinder. He took us through each and every step and explained everything he was doing and what we could expect. It was all so very peaceful and Dinks just drifted of to sleep. I can not recommend them enough. So caring.

Dee Meredith

10:44 27 May 22

After a very long and painful decision we had to say goodbye to our beloved dog Ben, I contacted Cloud 9 Vets and spoke to a lovely lady called Jennifer, she made what was a very hard decision that little bit easier, she was so understanding and sorted everything out for Ben, our Vet Sophie was great and again made what was a very sad time for us that little bit easier, nothing was a problem and she gave us as much time that we wanted to say our final goodbye to Ben, thank you Jennifer and thank you Sophie, Cloud 9 Vets are amazing

Sarah Ray

22:47 24 May 22

On 14/05/22 I made a difficult phone call to Cloud 9 Vets to arrange for our beautiful and much loved cat, Milly, to be put to sleep aged 15. From the moment my call was answered I was dealt with in an empathetic and compassionate manner. Everything was explained to me and the costs involved. After discussing it with my husband we arranged the appointment for the following day, Sunday 15th May 2022.

The Vet, Sarah, was lovely and let us take our time until we were ready to let Milly go. We had asked that Milly be individually cremated and Sarah brought a pet bed in from her car while we said our final goodbyes and then I placed Milly gently in the bed before Sarah took her away. We have had Milly's ashes returned to us today from Leyland Pet Crematorium.

The Service provided by Cloud 9 is excellent and helps make a very stressful and upsetting time a little easier.

I would definitely recommend them.

Val Clifton

15:45 20 May 22

From making the call, to cloud9 we can highly recommend at the most difficult time
gelina the vet was fantastic and talked us through everything, our old girl Nelly passed away so very peacefully,😓 with love and dignity in her own bed in her own home with us with her
Always a sad time when it's time for goodbye, but she went so beautifully over the rainbow bridge🌈

Mark Clelland

19:01 19 May 22

It was such a difficult & heartbreaking decision to say goodbye to our lovely girl, Cassie. When I was finally able to book a date the service we received from Cloud 9 was exceptional from the 1st phone call through to visit to finally let Cassie rest in peace. David was compassionate & considerate all through the process, explaining every part of the journey taking Cassie to the bridge. I cannot recommend Cloud 9 highly enough.

Cass Wilson

15:12 16 May 22

We sadly had to let our Sammy go last year in August which broke our hearts. Andre was fabulous he talked us through everything and made the whole process as calm and peaceful as he could. Thanks for helping us let our boy go to Rainbow Bridge. Xx

Karen May

17:11 15 May 22

Thank you Maria for letting my dog pass away in the comfort of her own home last week, you were very sympathetic and professional .
I shall miss her greatly,may she be at peace now.

John Donnelly

11:06 13 May 22

We sadly lost our beloved house rabbit Wallace last week.
We chose Cloud 9 so Wallace would be able to pass in surroundings that he was familiar with and felt safe in.

The vet ( Charis ) was absolutely amazing. Not only professional but extremely caring and respectful with our little boy. She explained everything and answered all our questions and we were given all the time we needed to say goodbye. He passed away peacefully surrounded by those who loved and adored him.
Losing a pet is heart-wrenching but Charis made the process easier. I would definitely recommend Cloud 9 if you find yourself in this unfortunate position.
Thank you Charis x

Alan Reynolds

00:05 12 May 22

Thankyou to Justyna for helping Rosco cross the rainbow bridge.
She was so friendly and explained every step.

I highly recommend this to all my friends

Lisa-Marie Reeves

11:07 11 May 22

Had to have my beautiful Westie put to sleep today,Sarah came out from cloud 9 and was very caring and understanding, the whole process was dignified and peaceful,I was very happy that my dog didn't have to travel to the vets and was able to pass surrounded by her family,I can honestly say it made a difficult time much easier to deal with,Thank you Sarah and cloud 9D

Damian Jones

10:42 01 May 22

We sadly lost our gorgeous boy last week .Such a sad time made somewhat easier by the kindness we received from everyone we spoke to at Cloud 9 . Jen who came to our home was phenomenal. Kind and understanding. She made our boys end so peaceful . So grateful xx

Deline Sanders

18:01 28 Apr 22

Amazing staff, they took care of us from the first phone call to the actual service they provided us. The vet who came home was excellent and she did everything she could to make the process as simple and easy to handle as possible.

Jay Singh

08:28 28 Apr 22

Ane came out to us this Sunday and gave our beloved boy Blue, the most gentle and caring send off we could have ever hoped for. Ane was a true Angel of mercy and was just so kind and lovely to Blue, myself and the whole family. If it is possible we would very much like to send a thank you card to Ane to thank her properly, is this possible? Thank you to everyone at Cloud 9, you provide a wonderful compassionate service. Thank you 🐾💙🐾

Michelle Rushton

12:15 26 Apr 22

In a time where my own vets let me down, didn't care for my girl and made me feel like my gorgeous girl didn't matter this amazing company stepped up. The staff at cloud 9 we're empathetic and so kind in helping me in this tough time. I came away feeling as though I had been heard and helped.I can't express how amazing Andrea was with my girl in her final moments. His compassion and general love for animals is something that can't be taught. He made one of the hardest days of my life as peaceful and easy as he possibly could for me and my girl.Thank you

Jennii Underwood

13:33 12 Apr 22

Thank you for coming to my house outside your service area on a Sunday.I'm so glad I used you to put my old friend of 15 years Honey so sleep. She was cuddled upto me on the sofa snoring while the vet administered the injection. It was the nicest way possible for her to say good bye.Thank you ❤️

Rob Evans

09:46 12 Apr 22

We lost our beautiful 15 year old girl today. This service was exceptional and the send off she needed. The whole process was so smooth and handled with such care and dignity for our girl. I couldn't recommend this service enough. Thank you

Molly Graham

13:21 11 Apr 22

cloud9 provided a caring & compassionate service from start to finish. We were faced with the sad decision of having our beloved dog Merlin put to sleep & it was made a lot easier being able to do this at home.

Zoi was so lovely, she made us feel so relaxed & at ease. She talked us through the process & answered any of our questions. She was so gentle & kind throughout the whole time with us.

I could not recommend this service anymore for anyone who is faced with a similar difficult & heartbreaking decision of saying goodbye to their beloved furry friend 💙🐾✨

Jane Anderson

19:29 03 Apr 22

Thank you so much for everything you did for my boy Reggie.
Lovely caring, compassionate vet, kind and sympathetic cremation, beautifully packaged remains, paw print and clay paw imprint, made the whole process as lovely as it could be at this heartbreaking time.

Simon Bullard

18:43 30 Mar 22

As a family, we cannot recommend Cloud 9 Vets enough. Galina was caring, kind and compassionate. She made Jasper’s goodbye both dignified and loving.

Lisa Young

17:40 30 Mar 22

We used this service today.
The vet Charis came to our home and the whole experience was so dignified. Our little dog is no longer in pain and is in a happier place.
I cannot thank you enough for this service. The compassion and love given to our little girl was special.
Thank you Charis

Craig Hunter-Morton

17:35 12 Mar 22

First class service from start to finish.Very reassuring and understanding when I placed the initial call. Andrea came out as arranged and was very compassionate and nothing was rushed. The crematorium at Leyland rang me when the ashes were ready and arranged delivery back to my home.Thank you for making a very sad time that bit more bearable. RIP Neo aged 18 and a half ❤️

stuart housley

17:05 09 Mar 22

A truly caring experience!
From the first point of contact on the telephone with Kate - who was so understanding and consoling. She arranged everything so smoothly and efficiently;
to the wonderful vet, Damian, who was so calm and reassuring. He explained what to expect and interactively took us through every stage. He treated our darling boy with care and respect. It was so lovely to be able to have all the family, animals and humans, with our gorgeous Henry when he departed. Cloud9 then sent us a sympathy card a few days later - so thoughtful.
Thank you Cloud 9 for making this possible when our own vets could not come out.

Samantha Barrow

21:51 08 Mar 22

At this sad time you have to think about the day you put ur dog /cat to sleep is a very hard time and the staff put you at ease very good service we had the ashes back the next day in the middle of the pandemic I would definitely recommend this service to any of my family/friends

Stephen Carney

13:20 06 Mar 22

Last week I had to make the heartbreaking decision to let my baby girl Rara cross the rainbow bridge..I can not thank cloud 9 enough from the first phone call they were amazing the vet billy who came to my house was so caring and explained everything to us he let us have as much time as we needed and when it was time he showed my beautiful girl the care and dignity she deserved she fell in to her forever sleep with all her family there..The aftercare team that came to take Rara on her last journey we’re amazing to even let my baby take one of her favourite toys ..I can’t thank cloud 9 enough for making this very heartbreaking time a little easier there care and professionalism was outstanding thank you ❤️

Sarah Louise Holt

12:53 02 Mar 22

Filipe was so gentle when we had to put our dearly beloved Dalmatian Pebbles to sleep. He talked us through the process and was so very kind. Thank you so much we hope she is at peace in her forever sleep.

Debbie Norris

15:08 24 Feb 22

Fantastic service start to finish, Professional and so understanding. The Vet Zoi who came out to help send our boy across the rainbow bridge was lovely, professional and made things a little less hard. They made one of the hardest things we have ever had to do straight forward and gave clear explanations aswell. After care as well is fantastic. Would recommend to anyone who is having to consider sending a loved pet to sleep. Thank you for all your help.

Emma Foster

18:15 06 Feb 22

I would recommend Cloud 9 Vets to anyone who is faced with having to make this decision. I cannot fault them.I want to explain our experience for other people who may be considering this option for their pet. Everything is incredibly well explained on Cloud 9s website and their advisors on the phone are super helpful. I also know that hearing about people's experiences first hand is important when making such an massive decision about your pet. I am a registered veterinary nurse myself and my own personal experience of cloud 9 was exactly to the standard I was hoping for, for me personally. If anything it went better than I could have ever expected.We put to sleep our beloved 15 year old dog, Barney, on Tuesday night with the help of a wonderful, kind and caring vet named Charis. From the first phone call everything was handled with kindness and professionalism. Charis came out to the house, we had a chat about Barney and she explained the process. Barney was given a little injection in the back if his neck (just like they way he would be given a simple vaccine), he did not feel this or even flinch. This was a sedation and pain relief to make him sleepy. Charis left us alone with Barney while this took affect. It was very nice to be able to have the whole family sitting peacefully with Barney while he drifted off to sleep. After around 10-15 minutes he was snoring in a deep sleep like he usually would do. He felt no pain or discomfort he just drifted off to a deep sleep. Charis came back and we got organised to give him the injection. He was fast asleep and did not react to anything that was happening or feel any pain. The injection to put him to sleep was given and he passed away very peacefully surrounded by his family in his home. He had no fear or distress in his last moments, he was not aware of what was happening, he just fell deeper and deeper asleep until he passed. Everything went exactly how we had hoped. I had chosen to organise my own cremation for Barney but cloud 9 have lovely options available and can help you with this every step of the way.We will be forever grateful to Charis for helping us let our Barney pass in such a dignified and perfect way. Words cannot express how thankful I am for her help. I know Barney would have been distressed if this had happened anywhere else other than our home. I am indebted to Cloud 9 for the service they have provided. Thank you so much from the bottom of my heart, this meant everything to us 💕 thank you for doing what you do, it made the worst day of my life a little bit easier knowing Barney was in good hands.

Anna D

19:47 04 Feb 22

On behalf of my husband and I. We would like to thank Kate the care coordinator and Charis the vet for your empathy , compassion , kindness and care of our beloved Harry who sadly passed 18.1.22 at the incredible age of 20 years and 8 months old. Our hearts are broken as we knew they would be and miss him terribly everyday. It meant a lot to be able to give him the dignified and gentle passing he deserved in his own home with the help of your caring service. 🌈

Forever thankful
Harry’s mum& dad xx

Alison Maxwell

00:24 04 Feb 22

Emma and I cannot commend Cloud 9 highly enough for all the care, compassion and respect shown to us and our beloved Milo. At the most difficult of times, Zoi helped Milo pass peacefully at home with his family and gave us precious time to say goodbye. A special mention for Elizabeth and her colleague for the dignity shown when it was time for Milo to leave and for Elizabeth's compassion throughout the funeral process. As hard as Milo's passing has been Cloud 9's team have been amazing.

Richard Macdonald

18:39 01 Feb 22

I would highly recommend Cloud 9 vets to help you through the most painful experience of losing your best friend. The kindness and real empathy that was shown throughout was amazing and gave a bit of comfort in an awful situation

Jane Donovan

17:39 01 Feb 22

I was dreading this moment but Sam arrived and was kind, compassionate, unrushed. He took me through the procedure and then gently eased my beloved Bennie to his final sleep. I am so grateful for this wonderful service

Susanne Slane

12:42 31 Jan 22

From speaking to Elsa on the phone to Andrea coming to our house to put our beautiful Jess to sleep. I cannot thank them enough. Andrea was very professional but caring and gave us all the time to say goodbye.

Deborah Atherton

20:58 30 Jan 22

A week ago today, we made the heartbreaking decision to say goodbye to Tess, our 13-year-old Border Terrier, a wonderful canine companion to my husband and I, a beloved family member who had provided so much fun, love and devotion to ourselves and our grandchildren as they were growing up, and who had battled for the last couple of years with a debilitating condition which had slowly deprived her of any quality of life.
Our vets (and most vets) are no longer carrying out house calls to put animals to sleep, and as we wished to avoid the clinical atmosphere of the vets surgery and to give Tess the reassurance, peace and dignity of her own home, we contacted Cloud 9.
Jack, the attending vet, visited our home at 6.30pm on 20/1/22, and from the moment he arrived, we felt reassured that we had made the right decision, difficult as it was.
Jack was so unrushed, compassionate and patient, giving us all (our daughter and one of our granddaughters were also here) the time for our questions to be answered and to come to terms with what was about to occur.
The actual procedure of sending Tess on her way was the most gentle we have ever witnessed (and we have had to have several animals out to sleep during our lives), she had the reassurance of us all touching and stroking her, and the comfort of her own bed - a beautiful death, if any death can be described that way.
The young lady from the cremation Company arrived about an hour after Jack had left, and she (Melissa) was also patient, compassionate, and treated Tess’s body as if she was still alive, wrapping her in a lovely, soft blanket along with her favourite toy fox.
We would definitely recommend Cloud 9 to any pet owners who want to give their four-legged companions the best send-off possible - we (and Tess) experienced a five star service from them.

Wendy White

14:34 27 Jan 22

Compassionate, respectful, knowledgeable and patient.
Absolutely wonderful service, treated the whole family with kindness and understanding.
Max (Westie) was nearly 15 years old and loved by the family and extended family, his presence will be missed, using Cloud 9 meant we could all be with him and show him the love and respect he deserved.
No added stress of having to leave the family home to go to an unknown environment to Max was a blessing.
Thank You.

Justine Ellen Irish

10:19 22 Jan 22

Henry came out to our beloved Ellie yesterday. Cloud 9 arranged for a same day visit. Our darling girl went to sleep in her own bed with the people she loved around her. Henry was fantastic and we could not have wished for a calmer or more peaceful way for her to sleep for the last time. Would highly recommend them to anyone having to face the most difficult decision for their pets.

Sally Hunt

11:53 20 Jan 22

On Thursday evening I made the most difficult call to cloud 9 vets to arrange for a vet to visit our home.
I am so grateful that this service is available.
As a family our last wish for our beloved fur baby of 15 years Bella was for her to pass away at home surrounded by everyone who loved her.
The whole experience from the first phone call to to the vet who attended yesterday was truly amazing they all made what was a difficult time more bearable.
A massive thank you to Ane the vet who talked us through and explained everything, she was so compassionate. After our final goodbyes and cuddles Bella peacefully passed away in her own bed surrounded by all who loved her including my 3 children.
we are all heartbroken 💔 but take comfort in knowing Bella was at home surrounded by her family. Bella was later laid to rest in her favourite spot in our garden it was the most beautiful send off for our gorgeous girl RIP Bella ❤

Melissa Curran

12:14 15 Jan 22

Today we let our beautiful girl dollar go over the rainbow bridge 💔 we can’t thank cloud 9 vets enough from the first phone call right to the very end. Our girl went in her own bed knowing she was loved and at peace, with her families arms wrapped around her. Thank you again for a peaceful service thank you for showing compassion and for all of your support 💔 run free my big girl 💔

Kayleigh Martin

18:35 13 Jan 22

A week ago my 16 year old boy, Chubbs was showing signs that it was his time to leave me. I made the heartbreaking call to cloud 9 vets who were with me the following evening. Charis was so lovely and understanding all throughout and I'm so thankful there a service out there that can offer the crossing to rainbow bridge at home as my boy had lost his sight at the start of lockdown and the horrible thought of taking him to a vet where it would have been so stressful for both us doesnt bear thinking about. I got Chubbs ashes home on Sunday and there was a lovely rainbow outside when Alex at Icare pet crem dropped them off. A wee nod to me to let me know he was happy. Thanks so much to Cloud 9 vets for making my last moments with him so peaceful and not rushed.

Samantha Buckley

14:23 13 Jan 22

Monday we said goodbye to our sassy, sweet old girl Jess. 💔🐶 Not really one for posting on here anymore but felt the need to due to the experience we were given from Cloud 9 Vets. Monday morning Jess gave us the signs that she was ready to cross the rainbow bridge 🌈 After calling the vets who were not willing to visit the house I contacted Cloud 9 who were truly amazing. After an initial phone conversation with Elsa, Billy the vet visited a few hours later and made the experience as stress free and calm as possible as we said our goodbyes to our lovely girl. Rest easy Jess ❤️💜 xxxx

Aimee Sprigg

19:36 12 Jan 22

Most painful part of being a fur baby guardian is to make the decision to stop suffering and help them over that final hurdle. I always knew I’d want this to happen from the comfort of my home. My darling Roxy was surrounded by the people who loved her and was in her own bed at the time she went over the rainbow.
Cloud 9 Vets and the service your team provided me at such a painful time was outstanding. I can’t thank you enough for your support.
If you are unsure as a pet guardian where or how to make that final step, I can’t recommend Cloud 9 vets more highly. More people need to know about this small team of genuinely compassionate people.
Thank you Cloud 9 team, Caris our home vet, and ICare Pet Crem and Alex.
Xx

Jacq Dalziel

13:53 11 Jan 22

I cannot thank Zoi enough. This has been a horrific experience but Zoi made the end of my dogs life such a nice, peaceful and almost happy one. She was so compassionate and understanding and it was evident how much of an animal lover she is making sure she understood our decision and the reasons behind it. I could not have asked for a more peaceful send off for my boy. I would highly recommend and want to pass on my gratitude to her. 🐾💞

Julie Wallace

18:25 09 Jan 22

Andrea was sympathetic and professional during his visit to Marty , he explained the process and it made a horrendous time more bearable.
Thanks You for your service and being so understanding and Thank you for the sympathy card.

Paul Tate

18:15 06 Jan 22

would like to thank cloud 9 service , from bottom of my heart, from lady who answered the phone toe crying my eyes , to the wonderful caring vet who came to our home. we had to help our fur baby Simba over rainbow bridge on Christmas Eve , after his struggle with lymphoma cancer, the vet was kind, caring, patience and explained everything to us. Simba passed over the rainbow bridge, in n his own home , in his own bed surrounded by his family holding him till his breath. made such a difficult heart breaking time easier and so much more comfortable for our fur baby. thank you from bottom of my broken heart xxxx

Dawn Summerfield

16:11 25 Dec 21

Cloud 9 helped us last weekend when our Rottie Kessy fell asleep, Jack the vet that attended was so caring compassionate and patient that he made the most difficult of times seem sightlier easy to manage. From the first call to now I have no complaints only thanks for such a dignified end to our beloved kessy’s life, thank you so much

Brian Dickinson

13:02 23 Dec 21

Thank you Cloud 9 , Thankyou Nacho the kindest Vet I think I have ever met . Your love and respect for Frankie and kindness to us was amazing . Thank you again

sam pisaturo

08:12 16 Dec 21

We contacted Cloud 9 for Oscar, our 17 year old Border Terrier, they were exactly what we needed as a family, they gave our old boy the love and respect he deserved at the end.
The Vet Charis, was wonderful and understood what we were going through, she was very professional, calm and put us at ease. The decision to take this route was the best decision we made for our Boy.

The Wallace Family

Michelle Wallace

21:58 08 Dec 21

The service from the vet Ane, was so caring, gentle and empathetic.
she didn't rush us to say goodbye and was so understanding.
The service from Cloud 9 vets was just want we needed, they sorted everything out and ensured we didn't have to make the big decisions alone. Thank you.

Louise Best

13:18 08 Dec 21

Since the age of ten, fifty-five years ago I have always had dogs in my life. As well as horses, stable cats, guinea-pigs, rabbits and hamsters. I’ve loved my dogs and there were usually at least two, the largest group were seven St. Bernards, two were rescued awaiting their new homes, an old English sheepdog a Rottie, a Labrador and two westie crosses. As you can imagine it’s so very sad as we let these wonderful animals slip away without pain or distress to them but I have always believed that a day too early rather than an hour too late. I also believe that this final and most difficult act of love means being with them, talking to them, smoothing them until they see, hear and feel no more. Then you can cry. The last two westie crosses would have been 21 on the first of April next year but they were becoming increasingly ill, Bear had lost his hearing and basically was confused a lot of the time. His litter sister Morag had lost virtually all sight. The good days were starting to be overtaken by the bad. These two hated being in the car and were so terrified of the vets that I knew I had to find a vet that would come to the house. I had clipped a piece from a dog magazine a few years earlier, it told of vets coming to your home, that there would be no rushing, no strange hands on them and it would be calm and peaceful. I rang and arranged it with staff who were kind when I started crying. On the day, last Friday the 19th at 10.00 Rachel arrived. She went through what would happen and Morag and Bear were not at all concerned with her presence. Rachel gave them a sedative injection sub cut and both drifted off into a deep sleep. I had Morag on my lap and my daughter had Bear on her lap. We talked to them, kissed them while Rachel quietly found a vein and they both slipped away. This was the death I so wanted for these last two dogs in my life. My age, health and poor mobility means it would be wrong to get a puppy or even an older dog as I would not be able to provide the best home for it. Most local vets will not come out nowadays and death in a surgery can only ever be stressful for the dog. I have stood or sat on the floor with my dogs as they left this world as I did with my horses. These animals enrich our lives and the final most important act of love, care and compassion is to be with them as they leave us. Cloud9 Vets made that possible and for that I will always be grateful, with especial thanks to Rachel for making the worst day a bit easy to cope with.

Celia Forster

16:05 24 Nov 21

What a wonderful service you give. Just wanted to thank you for all you’re support at this sad time. Sam the vet was absolutely Amazing and helped us through the whole experience, making us snd our Beautiful dog Cody so relaxed & at ease. Please pass on to him personally how wonderful he was. Truly professional but so very caring & kind. We will never forget him for helping us as a family and Cody at such a sad and difficult time.

Sandra Hamilton

14:13 17 Nov 21

The vet that came out was fantastic. So caring and compassionate. Really made the process of losing our beautiful dog less distressing. We are so grateful and thankful for this service 💜

Llouise Catherine

19:12 05 Nov 21

Cloud 9 Vets assisted us at the most difficult of times with care, compassion and patience - home euthanasia was definitely the way to go for us and unfortunately, our regular vet has stopped providing this vital service.

Big thanks for your kindness on the telephone to my mum and most of all, to the vet (Charis) who provided a wonderfully empathetic and professional service.

Thank you ❤️

Emma Pollock

12:25 05 Nov 21

we wanted the best for our dog Briah and cloud 9 provided that.
had beautiful last moments before we sent our girl off to a better place.
sorry I didn't get the lovely ladies name that did the procedure my head was elsewhere as expected.
highly recommend and will not forget the service you provided.

Thanks again.

Adam Brown

11:41 03 Nov 21

Its never easy saying good bye to a member of the family but we can say we am so so grateful for the care and empathy shown by this company not only did they make it so easy but it was all done in one day and in our own home as it should be peaceful and private we will never forget our boy Bailey May 2006 - October 2021Love you Bailey Run free xx Dads

Chris Adamboyd

09:58 01 Nov 21

The love, care & compassion shown to not just Zsa Zsa but her humans was wonderful. Kerris attended at such short notice & immense urgency was so attentive. Even when our girls veins were collapsing the vet was so gentle with her, eventually she had to have injection into tummy. My girl passed crossed the rainbow bridge in the comfort of her own bed with her blankie over her surrounded by love. We as a family are heartbroken but we know we made the right decision in using cloud 9 . We didn’t want her to leave in a cold soulless clinical environment. Our girl liked her comfort. Thank you from our broken hearts to Kerris,& the woman on the phone who helped me organise things & realised the urgency of the situation ( sorry don’t know her name ) wish I did? 💔

Michelle Toner

16:25 30 Oct 21

Our beautiful Loobie Lou crossed the rainbow bridge on 27th October 2021.

We found it so difficult making the decision to euthanize, Loobie had been suffering from Degenerative Mylopathy and deteriorated quite quickly over the past 2 weeks she was only 9 and should have had many years left with us but it was not to be.

She found vet visits stressful so we really wanted her to be at peace and feel safe in her final moments, cloud 9 allowed that to happen she went very peacefully on the sofa in her favourite spot with the dignity she deserved next to me and my husband. With our adult children and her companion Alfie also present.

We are very thankful for the team at Cloud 9 Vets for their faultless service. Vicky on the reception who arranged the visit was so helpful and understanding.

Andrea visited our home and was very gentle, calming, empathetic and kind to us all especially Loobie. He explained the process and allowed us to take the time we needed to say goodbye without feeling rushed. A special thank you to Andrea x

Thank you everyone, with out Cloud 9 the whole experience would have been traumatic for loobie and us instead we had a very positive experience although devastating and emotional and Loobie crossed that bridge knowing we were all with her 💔🌈🐾

Angie Ainscough

18:22 28 Oct 21

yes I would me and my family have lost both of are girls this year one 12 July and the other 26 Oct 2021 the people on the phone ws wonderful to me and the 2 bets want came to put my girls to sleep was fantastic and caring sarah and andrea thank you very much you are amazing and caring thank you

Sarah Rostron

14:56 27 Oct 21

I had to have my black lab ( my old boy ) my rock put to sleep . I would recommend cloud 9 vets . Chris came out and was so professional and understanding myself and my three adult children were all in bits and to know that our old boy Harry had us all around him when he went means the world .

Teresa Oreilly

18:41 19 Oct 21

My 15 year old golden retriever, Hope, crossed the rainbow bridge on October 1st 2021.

Making the decision to euthanize Hope had been an excruciatingly painful process for me and my family. She found car journeys and vet visits stressful so we really wanted her to be at peace and feel safe in her final moments.

We are very thankful for the team at Cloud 9 Vets faultless service. Charis visited our home and was very patient, empathetic and kind to us all. She explained the process and allowed us to take the time we needed to say goodbye without feeling rushed.

We decided on an individual cremation and have her ashes returned to us in a casket. Elizabeth at iCare Pet Crem was lovely and made us feel at ease leaving our girl in her care. She returned Hope to us in a beautiful casket on 03.10.21. We also received x2 paw prints (additional cost but absolutely worth it), the casket was engraved with hopes name (a beautiful touch) and we also received some hair clippings in the bag she returned to us (a lovely surprise).

Thank you everyone for making it a stress free (as stress free as possible) experience during a very difficult time and for allowing our girl to end her 15 years with only positive memories ❤🌈

Rachel Cuthbert

21:13 18 Oct 21

My 15 year old golden retriever, Hope, crossed the rainbow bridge on October 1st 2021.Making the decision to euthanize Hope had been an excruciatingly painful process for me and my family. She found car journeys and vet visits stressful so we really wanted her to be at peace and feel safe in her final moments.We are very thankful for the team at Cloud 9 Vets faultless service. Charis visited our home and was very patient, empathetic and kind to us all. She explained the process and allowed us to take the time we needed to say goodbye without feeling rushed.We decided on an individual cremation and have her ashes returned to us in a casket. Elizabeth at iCare Pet Crem was lovely and made us feel at ease leaving our girl in her care. She returned Hope to us in a beautiful casket on 03.10.21. We also received x2 paw prints (additional cost but absolutely worth it), the casket was engraved with hopes name (a beautiful touch) and we also received some hair clippings in the bag she returned to us (a lovely surprise).Thank you everyone for making it a stress free (as stress free as possible) experience during a very difficult time and for allowing our girl to end her 15 years with only positive memories 🌈❤

Rachel Cuthbert

21:13 13 Oct 21

We had to say goodbye to our darling staffie cross Cookie last weekend. All staff at cloud 9 were very kind. Jack the vet was so caring and gentle with our little old lady aged 17. He talked us through everything and we were able to take our time and see Cookie slip away peacefully. Can’t recommend them enough.

Elaine Winkley

16:53 11 Oct 21

Unfortunatley the Vet wasn't available for a last minute emergency euthansia appointment. Despite this, Jennifer the carer was very professional and kind and tried her very best for us. Our cat is now at peace (we had to take him in to the vet in the end) it was a peaceful passing and I want to thank Cloud 9 and Jennifer for trying so hard for him today and being such a lovely compassionate person.

Maz Kell

18:12 08 Oct 21

Cloud 9 vets were fantastic, I strongly recommend them if you are in the unfortunate position of having to euthanise your pet. My dog Rascal was due to be euthanized by my local vet and although they are great, Rascal got totally distressed at the vet and would literally need to be dragged. The thought of that being her final moments along with not being with her in the final moments due to covid regulations broke my heart and I wanted her to be calm in her final moments. That is exactly what cloud 9 provided us. Charis was wonderful with my dog putting her at ease and her final moments were calm with me beside her on her favourite spot on the couch. I can't thank Cloud 9 enough for making a truly heartbreaking time so much easier and less traumatic .Rascal passed away peacefully which was the most important thing.

Alison Jack

15:15 08 Oct 21

After contacting 3 Vets for a home visit, I was recommended Cloud 9 Vets services.
Speaking to Elsa who arranged an appointment for our requested day with compassion.
Nacho arrived & attended to our beloved Greyhound Sky 💙, sending him to a warm relaxing place before releasing him over the Rainbow Bridge 🌈 in the comfort of his own home.
Thank you to Nacho & Cloud 9 for supporting us at a heart wrenching time 💔.
A service that we will definitely use again.

Kimberley Bialkowski

01:28 08 Oct 21

cant reccomend highly enough. charis from cloud 9 in paisley came out last Saturday at 12 and put our beautiful boy sam 2 sleep. it was so peaceful and was the ending i hoped he would have out in the garden where he loved. All staff were amazing from start to finish will forever be grateful.♡

Michaela Kennedy

18:30 18 Sep 21

It's a hard enough decision to make for your fur baby anyway. Tachiac was so so lovely and caring. I was so glad she was the one who came out to us. The whole process wasn't rushed, she understood our pain, explained everything, and only proceeded when we were ready. She left us to grieve for half hour, but popped back to check on us before leaving. Expensive but well worth it, to have my gorgeous boy die very chilled out at home in my arms, worth every penny. Thank you Tachiac and Cloud9vets.

Meryl Rainer

07:47 18 Sep 21

We sadly had to put down our 13 year old German Shepard Oscar. Oscar found vet visits very stressful and we did not want his final moments to be stressful ones. We were so thankful for Cloud9Vets they made Oscars last moments with us a pleasant one. Charis was fantastic and so kind at a very difficult time for us. This is such a lovely service and I'm so glad Oscar was able to be relaxed and happy and in his home in his final moments.

Nadine Mclaughlin

22:21 16 Sep 21

We had never heard of cloud 9 before, we were told about them when our beautiful fur baby was diagnosed with cancer, from the initial phone call to the end cloud 9 where amazing, so compassionate & caring, at such a heart breaking time it was a comfort to know that Harley was treated with kindness & respect.
Thank you cloud 9

Sue Aspey

20:17 13 Sep 21

Our beautiful boy, Bandit, crossed over the rainbow bridge last week. We are completely heartbroken 💔. Our only comfort was that he was able to pass away peacefully at home with all of us thanks to Cloud 9. Kate who made the arrangements for us was lovely and our vet, Zoi, couldn't have been any more caring and compassionate. She made a very difficult time for us a bit easier with her kind and caring manner. We would like to say a big thank you to Cloud 9 from our family for taking such good care of Bandit ❤️
xxx

Lesley Kerr

15:17 08 Sep 21

Cloud 9 vets were compassionate in helping little Bill pass over the rainbow bridge. My regular vets are still not doing house visits due to Covid. I had to treat Bill the same way as I did his brother Ben, with home euthanasia. Thank goodness for Cloud 9, I could never have taken him to the vets to be pts.

Lisa Lambert

19:11 02 Sep 21

Marie Vaughan

17:56 30 Aug 21

Arnie was a very special dog to us, a cairn terrier full of fun, he was just another member of the family, it’s an end of an era to lose him, he got me and my sons through some sad times, I couldn’t have wished for a more calm and peaceful end for him, at home no stress he new nothing about it, but he was so ready, he had had enough, we had the lovely Faye to help Arnie on his way, she was amazing, thank you so much, the best thing we could have done for him XXXX

Andrea Pitkeathly

11:47 29 Aug 21

Cloud 9 took care of my Staffie recently with the upmost care and respect,we are very grateful to have the opportunity to say goodbye to our boy in his home where he went peacefully,thank you!

Shaice Finch

16:04 26 Aug 21

Faye was caring and compassionate with our lovely Dalmatian Ruby who at nearly 14 was deteriorating and needed that helping hand to leave us comfortably in her own bed at home with us around her.

Vet visits were always stressful for her, so being here was very important to us.

We couldn’t fault the way Faye looked after Ruby and us in what is the worst part of owning a dog.

Also very impressed with the service from the pet crematorium, who delivered Ruby’s ashes back to us in 5 days.

Would highly recommend.

Susie O'Dell

18:00 25 Aug 21

From beginning to end they were understanding, caring and supportive.
Jennifer and Laura (or Lauren!) that I spoke to were lovely, reassuring me that everything would be OK.
Roshni, our allocated vet, was amazing.
We cannot thank her enough for making Remi's journey peaceful.
Thankyou for making a very difficult decision so much easier.

Our boy passed away under his table in the garden peacefully on the evening of 19th August 2021.
Sleep well and play hard Remi the Remster!

Samantha Redgrave

20:11 20 Aug 21

Highly recommend Cloud 9 vets. Henry the vet was so kind and caring and really made our Charlie dogs last moments so peaceful. Will not be able to thank them enough. Everything from the first phone call we made to the last moments were so compassionate and caring. Thank you.

Joan Coles

21:50 09 Aug 21

we recently (31.07.2021) made the difficult decision to say goodnight and godbless to our wonderful cat Smudge. we had 17 fantastic years with him he was our beautiful boy. cloud 9 were recommended by a friend as I didnt want Smudge to be traumatised by a trip to the vets. I cant recommend them enough. Jack the vet who came was calm and compassionate, he didn't rush us, everything was done in our time. we want to thank Jack and Cloud 9 reception team for their excellent customer service and compassion during our difficult time. thank you so much.

Sharon Turner Was Harrington

08:51 06 Aug 21

We didn’t realise what a traumatic time it would be to loose our dog. Rachel who came to our house was so sympathetic and very sensitive. Our dog Busta who was 15 passed away yesterday morning peacefully and dignified. I have no doubt that Rachel helped us to achieve the right ending for our beloved boy! Thank you for being so caring towards us at what was a very sensitive time. Xx

Catherine Wheeler Perry

20:32 04 Aug 21

Vicky dealt with my original call and made everything so easy. Charis visited the next morning and helped make Charlie’s last few moments calm and peaceful and enabled me to be with him at home until the end.

Seoc Colla

20:31 03 Aug 21

I would like to thank Vicki for being so professional and compassionate when speaking to me on the phone as I was a sobbing mess.
Charis is the amazing vet who made everything for Stan and the family peaceful and was happy to listen to stories about our boy. I could not have wished for a better send off for Stan, nothing was a problem for Charis and I will be eternally grateful for her help.

Koala Jaq

09:11 26 Jul 21

Last Sunday ( 18th July 2021) we had to say goodbye to Alfie … he had been our loyal dog 🐶 for 14 years !
Cloud 9 … you were amazing … organised everything and even went above and beyond with it being a Sunday !
Henry ( the vet) was wonderful , he explained everything, gave us all the time we needed to say goodbye and treated Alfie with the respect he deserved.
Henry , Cloud 9 and Kings Hill Pet Crematorium you made a truly sad event bearable and for that we will always be grateful. 🐶🐾
I have no hesitation in recommending the service to anyone who loves their pet xxx

Jane Foster

18:42 24 Jul 21

Unfortunately our German Shepherd of 13 years had to leave us, unfortunately I couldn’t be there to say my final goodbyes but my mum and her friend could not speak any higher of the service they received the ladies who came were so kind and reassuring to my mum and ensured she knew what was going on and made sure everything was so peaceful and calm.
I just wanted to write this to show our appreciation and to thank you. X

Kim Carla Hickson

19:46 22 Jul 21

I can’t thank you guys enough for sending a vet out to put Lola to sleep on a hot Sunday afternoon (yesterday) after she went downhill rapidly. Chris who I spoke to on the phone was brilliant in organising this and kept me updated. Faye the vet was here within an hour and she was so kind and compassionate. Honestly I don’t know what I would have done without you. Thank you.

Natalie Sejnowicz

04:54 19 Jul 21

Jacquin the vet was very kind , caring & compassionate , she took time to get to know our beautiful girl Hoops , all was un rushed .thank you for giving Hoops the send off she deserved .

Clare Edwards

06:26 13 Jul 21

At the most difficult time all the staff were so helpful and understanding. The lovely vet Sarah came to our house and explained everything. She was so patient, caring and put us at ease. I highly recommend Cloud 9 from start to finish, without them we couldn’t have had what we wanted, for our 13 year old Labrador, Abbey to be at home when she left us. Thank you so much.

Tracy Harvey

16:04 03 Jul 21

Caring, compassionate, considerate. Charis helped our beloved big boy, Shay cross the Bridge this morning with such gentleness and care and Alex from the pet crematorium was so caring and gentle with our boy. I would recommend them to anyone when the sad, sad day comes to let your dear pet go. ❤️

Maureen McDade

15:06 21 Jun 21

Calling cloud 9 vets was one of the hardest decisions i ever had to make. But i new the time had come to let our beloved family member (lily the dog) go. From the first phone call they were professional and comforting. Explaining the process and prices with empathy and patience. They did everything to get the date best for our family to be there which meant everything to us.Our vet came on time and from the moment she came in she was amazing. So friendly. Giving our lily lots of fuss and explaining what will happen with again empathy and care. She delivered the first injection to help our lily go off into a deep sleep giving us time with her as she drifted off before coming back for the final injection. She was so patient and empathetic. Making sure we were all ready for what was to come.After it was over she was so lovely. Letting us know she had passed and helping us cover her with her favorite blanket. I can honesty not praise the vet enough.Before she left she made sure we were ok and advised us the Crematorium would arrive soon. We had about 15 minutes to say our final goodbyes before the crem turned up. Again he was lovely empathetic and treated lily with respect when taking her away. Lifting her with care and placing her in a lovely blanketed cage before letting us say a final goodbye.The whole process was very well arranged and treated our family and beloved lily with care and respect. I cannot recommend this service enough. It enabled us to say goodbye to our lily where she was surrounded by her family and calm/ happy in her own space. Taking away the traumatic vet trip we all wanted to avoid.On behalf of myself, lily and our family. Thank you so much. We cannot express our gratitude for all of your care today.

Rachel

09:20 21 Jun 21

The vet (Faye) who came to our home to was very understanding, patient and kind.The staff on the phone were also very helpful and very kind.I am glad that we had such compassionate people to help in a very horrible situation.

Janine Moroney

13:05 19 Jun 21

Sadly we had to have our dog suddenly put down late last month and we owe a massive thank you to Cloud 9 vets or making an extremely difficult time as easy as can be.With COVID-19, it was difficult to find anybody who would come to the house or allow all 4 os us to be with our dog whilst he crossed the rainbow bridge. However we then discovered Cloud 9 who despite it being Bank Holiday weekend, came to our house so our beloved dog could remain at home for his final moments surrounded by all of the family. Roshni, the vet who attended was extremely caring and compassionate and explained every part of the process to us. She was extremely understanding and treated Harley with great dignity and respect at all times which bought comfort to us all and at no point did we feel rushed.Thankyou to everyone at Cloud 9 for making the process as easy and as peaceful as possible, and a massive thank you to Roshni for her kindness, professionalism and compassion throughout - we are forever grateful.

Katie Ellis

17:50 12 Jun 21

We cannot recommend Cloud 9 enough, when our cat Gladys deteriorated with an inoperable tumour we had to make the impossible decision of when to relieve her from her suffering. You sent us an angel in Faye, she was so kind and compassionate and helped us all with every step of the process. Gladys was calm and relaxed in her safe hands and despite our utter devastation we felt so grateful to have her to help us, Faye gave us time, space and support and without your service the trip to the vet would have been a very stressful end for all of us. This was then followed up with the wonderful service at Phoenix Pet Cremations who were fast an efficient and also compassionate when ensuring all our requirements were met with her ashes. Thanks again so much! Holly & Julian

Holly Green

18:34 25 May 21

Thank you very much for the professional and sympathetic way you acted in passing of our beautiful Cyprus
We will be eternally grateful
Kind regards
The McGroarty family

Noeleen Orno

09:06 25 May 21

9 days ago we had to say goodbye to our beautiful German Shepherd Mia. She was 14 1/2 years old.
We had Faye come to our house and she was wonderful with us and Mia. She made what was a heartbreaking time for us all, kind caring and stress free for Mia, we can’t thank her enough and I would highly recommend Cloud 9 vets when sadly the time comes to say goodbye to your special furry friend.
Jacquie kasperczak

Jacqueline Kasperczak

08:58 24 May 21

Cloud9vets I highly recommend them,Andrea come out last week to put my dog to sleep he was lovely I had my other dog there to so she new wot was happening.

Adele Sleigh

18:05 18 May 21

From both myself and Andrew can we just say thank you so much for all your support and help on Saturday xx you made a very sad day a little more bearable x Sandy was amazing thank you all so much xx

Andrew and Naomi x

Naomi Martin

11:12 18 May 21

Putting my beloved little Frank to sleep was the hardest thing i have ever had to do. Charis came to the house and was so calming and gentle and gave us so much time with him him which meant so much to us. He was so peaceful. The team at cloud 9 were so lovely on the phone helping with such a hard situation and took care of everything. I would like to thank cloud 9 for their kindness, especially Charis for giving my beautiful boy the most calm, peaceful and dignified passing like he truly deserved.

Justine Cooper

11:14 17 May 21

Highly recommend.
Made a challenging , hard , sad time the best it could be . Will be forever thankful for the help and organisation we had with saying goodbye to our 17 year old dog 🐾

Lauren Sigrist

21:32 16 May 21

Following a battle with heart failure and cancer, our gorgeous boy Gus was ready to leave us.
We wanted him to be in his home surrounded by the people who loved him.
The vet Rachel, who attended, was full of empathy, whilst remaining professional. She explained the process to us, and we weren’t rushed to say our goodbyes. It was such a peaceful end and we cannot thank you enough for your personal service.

Rhian Davies

21:00 10 May 21

We knew the time had come for our beautiful gsd Taya, she’d become partially paralysed and was just tired and ready to go. Taya is scared of going to the vets, so we didn’t want her last moments to be fear and I didn’t want to arrive at a vets with a dog and leave without one.
We booked cloud 9 and it was all very easy to do
The vet came and gently explained how the next hour would go, so we laid Taya down and I put soft music on for her.
Everything went so smoothly, she fell asleep in my arms, I had all the time in the world to let her go off softly with no fear.

Then she was placed gently in a bed and I tucked her in, taken out to the car where I gave her her last kiss and off she went
My son was able to give her a goodbye kiss too
I feel it gave us closure and gave Taya a dignified death in her own surroundings held by someone who loved her I couldn’t have asked for more

Thank you

Lynne White

11:32 07 May 21

Excellent care and compassion from all at Cloud 9, special thanks to Judit she made the passing of our lovely old border terrier bearable. Thankyou also for organising transport by pet ambulance for him to the crematorium and to the very kind gentleman who took him. Your recommendation of crematorium was excellent, Ruff’s ashes were returned to us today , beautifully presented along with a plaster cast paw print presented in a personalized box and a little candle .We highly recommend Cloud9

Christine Hemingway

16:45 06 May 21

I cannot recommend cloud 9 vets enough. so professional yet very sensitive. very respectful and caring. definitely helped our dealings with saying our final goodbye easier thank you soooo much.

Donna-Jayne Ryder

13:51 06 May 21

We had to say the hardest goodbye to my old girl Hope on Monday after her fighting like a warrior for 4 weeks since getting poorly. I'm settled with knowing my girl was gently helped to sleep by cloud 9 in her own home with her bestfriends by her side thanks to cloud9. she was quite sleepy anyway from being unwell but i can relax knowing she just drifted off to an eternal sleep within her sleep. no stress of taking her to the vets and having to come home without her. thankyou to our vet that showed so much compassion to us & Hope and our other two dogs. Also the fact that cloud 9 took care of the aftercare was a big weight off our shoulders. Our hope returned home yesterday in a lovely casket were she can be with us forever 🤍

Kirstee Ann

16:50 01 May 21

Last week we said goodbye to our gorgeous Lulu.
She was my best friend, my companion, my world.
It was the most difficult decision I had to make.
I would like to say thank you to Andrea who was so compassionate and treated our Lulu with upmost respect till the end. Thank you to Cloud 9 team for being so understanding and supportive.

Marta Adamska

22:00 29 Apr 21

Today my precious girl Whizzy gained her wings, we are full of gratitude to cloud 9 vet Andrea who came to our home to enable me and my other two dogs to be with her until the end. Whizzy had a gentle, dignified end in our garden, wrapped in my arms. Andrea gave us space to say a proper goodbye and i felt comfortable letting him take her away, he was so kind and gentle. (So difference to past experiences of leaving the vets with an empty lead)
The experience has made her passing more acceptable to us..... Thank you

Jo Whitfield

19:22 29 Apr 21

we had to say goodbye to our beloved girl Nellie on tuesday 20th April . We would like to thank cloud 9 and the vet Zoi she was so patient and very caring during her home visit thank you would highly recomend ❤

Elaine Wright

10:06 27 Apr 21

Can’t thank cloud 9 Carrie enough for her helping on the transitions for our beloved Mushka from earth to heaven she made it’s so much easier as she was terrified of the vets she passed peacefully with her family around her and we will be forever grateful and also for speed in the arrangements for her to be cremated and back home to us 💚

James Mcf

13:40 24 Apr 21

When we had to make the extremely difficult quick decision to put our beloved dog Tyler to sleep on Sunday 18th April 2021 we couldn't have asked for more from Cloud 9 Vets.

From the initial call to make arrangements they were compassionate, kind, informative and extremely helpful.

They were originally going to ask Samuel to come to us, but we mentioned that Tyler did not like males (he was a typical nervous protective German Shepherd cross) and we would prefer a female they tried all they could to arrange this but unfortunately no females were available.

Samuel kindly attended at 4:45pm, and right from the start his compassion, thoughtfulness and kindness shone through. He briefed us in the garden on what was going to happen and never rushed us or Tyler at all, constantly reassuring us that if we had any questions we just needed to ask. At each stage of the process he kept us fully informed, allowing us time to say our goodbyes in as much time as we needed. Samuel had a lovely soft and gentle nature and his presence was reassuring throughout the entire process.

We really couldn't have asked for a more peaceful send off for our beloved boy, who was brave in his fight against his cancer right until the very final day.

We would highly recommend Cloud 9 Vets and in particular Samuel to anyone who unfortunately finds themselves in the same sad situation.

Nikki Ashworth

19:36 20 Apr 21

When we had to make the extremely difficult quick decision to put our beloved dog Tyler to sleep on Sunday 18th April 2021 we couldn't have asked for more from Cloud 9 Vets.From the initial call to make arrangements they were compassionate, kind informative and extremely helpful.They were originally going to ask Samuel to come, but we mentioned that Tyler did not like males (he was a typical nervous protective German Shepherd cross) and we would prefer a female they tried all they could to arrange this but unfortunately no females were available.Samuel kindly attended the Same day, and right from the start his compassion, thoughtfulness and kindness shone through. He briefed us in the garden on what was going to happen and never rushed us or Tyler at all, constantly reassuring us that if we had any questions we just needed to ask. At each stage of the process he kept us fully informed, allowing us time to say our goodbyes in as much time as we needed. Samuel had a lovely soft and gentle nature and his presence was reassuring throughout the entire process.We really couldn't have asked for a more peaceful send off for our beloved boy, who was brave in his fight against his illness right until the very final day.We would highly recommend Cloud 9 Vets and in particular Samuel to anyone who unfortunately finds themselves in the same sad situation.With our eternal thanks,Nikki Ashworth (and family)

Nike ashworth

19:22 20 Apr 21

I contacted Cloud 9, as my own vets were too busy to come out to the house to allow our beautiful girl Saffie to pass in peace at home. It’s obviously an incredibly sad time, but the whole process was dealt with very sensitively, from the first phone call to the return of her ashes. Andrea was lovely. He explained the process, what may happen, how she may react, and then he gave us as much time as we needed to say our goodbyes. Saffie went to sleep peacefully in her favourite armchair, and she was brought back to us safely today in a lovely casket. For anyone wanting to allow their beloved pet to pass with dignity and peace I can’t recommend Cloud 9 highly enough.

Ann Lee

12:40 20 Apr 21

Thank you so much to Cloud 9 Vets and Andreas that came out today and allowed us to give our miniature schnauzer Lester the send off we wanted. Surrounded by his two dad's he drifted off into a peaceful eternal snooze. Such a relief it was so smooth and tranquil. The whole process from start to finish was explained in full and was flawless. Thank you.

Howard Livsey

23:10 19 Apr 21

Thank you to cloud 9 vets and especially Charis our vet for the wonderful service we received yesterday. You were kind, caring and comforting to us and Kaiser. You allowed us to be at home with our boy and give all the love and cuddles we both needed in his final moments. Thank you from the bottom of our hearts for all that you did. Please keep doing what you do. All our love and gratitude Robert and Alexis Brolly ❤️

Alexis Brolly

19:51 19 Apr 21

In a time that was extremely difficult for the whole family to say goodbye to our Mollie Moo, Cloud9, Facebook the vet and Jamie from the crematorium made this decision go smoothly and peacefully for our amazing girl!
thank you for helping Mollie on her final journey x😓💜

Sarah Lee Aldous

10:36 18 Apr 21

Thank you for all your kindness and understanding. You made our parting much easier to bare. We highly recommend Cloud 9 from start to finish. The after care has been brilliant. From Jackie, Paul, Pete and family

Pete Ephgrave

13:49 17 Apr 21

Thank you to cloud 9 vets for making Hatton’s passing so loving and caring in his own home with his family around him thank you The Campbell family 🐾❤️

Alison Sarah Campbell

09:23 16 Apr 21

Unfortunately we needed to use Cloud 9Vets today! So glad we decided to use them, Nacho Gonzakz Marcus came and immediately made us feel relaxed and was so kind and gentle with my ‘baby’ Keira. The nicest vet I have ever met, really compassionate and caring!! Never a nice day but it certainly helped having Nacho. ⭐️⭐️⭐️⭐️⭐️

Jacqui Horler

18:25 13 Apr 21

Very respectful service, I have to thank very much for the ladt service for Hadrian the Bernese Mountain Dog.

Susanne Muenz

13:17 13 Apr 21

I had to face one of the worst decisions last week. To say goodbye to my beloved Monty.Knowing how much he wasn’t keen on visiting the vets, I did not want that to be the last place he visited. I did not want him to have any stress or anxiety.The vets gave me the number for Cloud 9.From the moment I agonisingly made the telephone call, to Andrea then coming my house the next day, everything was gentle, respectful and as perfect as you could want something so sad and awful to be.Definitely the best decision I made to repay my beautiful loyal boy for his unconditional love. It was peaceful, calm and the right way.I received his ashes today. Just a week later.Courier was also very respectful.I have nothing but gratitude to Cloud 9. Thank you.

Vivienne Mullen

18:18 08 Apr 21

Would highly recommend this marvellous service. We were able to put our lovely dog to sleep at home where she felt secure and loved with us by her side. Charis couldn’t have been kinder or more companionate and we are extremely grateful. Many thanks Mary & Kevin

Mary Hanretty

15:02 08 Apr 21

Cloud 9 were able to arrange a same day appointment for us.
Cloud 9 allowed my beautiful girl to be put to rest whilst she was sound asleep, snuggled in my arms, in our home and I will be forever grateful for that.
Samuel, the vet, was kind and caring. He explained everything that would happen, gave us time with our girl and then re-explained everything as it happened. Samuel is a real credit to Cloud 9 ⭐️ Thank you for such a professional and compassionate service.

Carly White

11:07 07 Apr 21

I would like to say how impressed I was with the vet who came to my chumley boy , Nacho he was very compassionate and kind and professional and made saying goodbye to chum easier , he showed myself and chum so much kindness on such a difficult day .Elizabeth who I spoke with on the phone couldn't have been more helpful and I would recommend your service in an instant . Thank you from the bottom of my heart .I was blown away by your proffesionalism, compassion and kindness to chum and myself .

Karen Lawrence

07:35 02 Apr 21

I am writing this review for the loss of our beloved dog, Bella.Making the decision for At-Home Gentle Euthanasia from Cloud 9 was difficult, but the process was made easy.The call handler treated us empathetically and was very understanding. She was softly spoken and I found this soothing.The vet, Andrea, was professional and empathetic and brought his own lovely blanket to lay her on.He treated our Bella beautifully, administering a sedative first which let her drift off into a deep sleep. Then he gave her a final shot which eventually sent her up to doggy heaven.We are broken but so thankful for this service and would recommend Cloud 9 in a heartbeat to anyone who has to make this difficult decision.

09:53 01 Apr 21

Friday March 26th 2021
I would not hesitate to recommend Cloud 9 Vets if you are facing the heartbreaking decision as I did to say goodbye to your beloved pet.
I was so relieved to be with my 16yr old cat Charlie in the safety and comfort of our home, and not have to go through the stress of a car journey to the vets, and more especially during the Covid restrictions.
Nacho was so caring and compassionate. He explained everything in an unhurried way. He gave my boy the dignity and love he deserved. He was on his bed and our final goodbye was so special. Thank you Cloud 9 Vets for your organisation. Thank you so much Nacho, I’ll never forget your kindness. A kiss from Charlie to you x

Susan Moore

22:52 30 Mar 21

Today I had to make the tough decision to put my beloved dog to sleep. I cannot thank cloud 9 vets enough for helping give Oscar the best goodbye I could hope for. The person I spoke on the phone (sorry did not catch a name) was very calming and offered great support and advice and took time to understand the situation. When Sam arrived Oscar remained calm and was stress free throughout. Sam explained everything in detail, there was no rush and everything was at our pace. Thank you for making Oscar feel so at ease and for making such a difficult time the best it could have been.

Tracey Evans

16:54 30 Mar 21

Caring, compassionate and so empathic. They provided a prompt & personal service, which made the hard job of saying goodbye to our elderly & unwell cat, a lot easier than it could have been.
I would wholeheartedly recommend this service to anyone facing the difficult decision of helping a much loved pet on their journey.
Thank you

Lynne Cox

10:39 29 Mar 21

At a really sad and difficult time Cloud 9 were excellent. Could not fault their service.

- Samrbx -

17:33 27 Mar 21

good service at a very sad time

Debbie Connor

14:57 27 Mar 21

Thank you to everyone at Cloud 9 Vets they were absolutely amazing our husky had been deteriorating rather quickly and we had to make that heartbreaking decision to stop her pain and suffering. Everyone at cloud 9 were compassionate and caring. Henry was amazing he went through everything, nothing was rushed and everything was so peaceful and calm. The next day the crematorium phoned me to say they had Nukka and she was safe and being looked after, they checked to see if I wanted paw prints taken and made sure everything was correct with how I wanted her ashes. I cannot fault this company and they have made my hardest decision become easier. There isn’t a day goes by where I don’t miss her but I’m so glad she spent her last moments with us and in her bed where she was happy. Thank you Cloud 9 vets from all of us and a huge thank you from Nukka who is now free of pain 🐾🐕

Emmie Ide

14:38 24 Mar 21

Thank you for coming to help me a week ago, my normal vets wanted us to not come into their building and say our goodbyes at the door then let my dog go off on his own scared and with strangers, I could not do that to him it was heartbreaking enough what I was having to do but they made it worse. We contacted you and you give us a time you will come to our home, The vet came Andre I think he was called was very nice and he has a gentle soul and is caring. He explained what he was going to do and how gentle it will be. I had my boy cremated and was returned very quickly in a nice casket with his name on it. A couple of days later we received a sympathy card from Cloud 9 and the vet that came. I can not recommend Cloud 9 enough when it comes to such a heartbreaking decision about a loved one. Once again thank you.

Dave Langford

13:00 22 Mar 21

Thank you for your excellent service I would highly recommend you to future users. Andrea was very understanding and sympathetic towards our loved dog Madoc who went to sleep peacefully wrapped in a blanket in his own home

Linda B Davies

10:10 20 Mar 21

It’s taken over a week to even write this, we obviously always knew this day would come but didn’t really want to think about it too much, meet Pongo & Maddy age 14, when Pongo was 8 he was diagnosed with a mast cell tumour & ended up having his toe amputated & been on chemo tablet form since then, & his legs ended up going in the end where he just couldn’t stand up & struggled suddenly to even get to the garden to do his business, unbelievable that it wasn’t the cancer that got him in the end, Maddy however was such a strong minded dog that she had put up with so much pain for around 3 years, with 2 operations on her mouth for her teeth which obviously didn’t work as she always rubbed her mouth & had arthritis for about same time to the point where she ended up with severe pain from her head right down her spine, we knew as she would Yelp without even going near her head, it was her warning to us to be gentle when touching her, she was also incontinent from her back end for 18 months.
As Pongo had Suddenly deteriorated on Monday 1st March i telephone cloud 9 vets which I wasn’t even sure I would be able to talk about however immediately after speaking with Vicky she made me feel at ease, she explained everything & told us who the local pet cremation company were which she also spoke to these to make sure they could come afterwards, we arranged a time etc. To be honest after the phone call I couldn’t stop thinking about that day approaching but we left it for 3 days so we could spend more time with them but when that day came Pongo was terrible on his legs.
Friday 5th March had arrived & Sandy the vet arrived, he was lovely, came in to see them both lying on there favourite place in the house- the sofa, no one could ever get a seat in our house, he talked to them, he was so compassionate & understanding, he explained what was going to happen, he gave them there first injection where they would go to sleep & at this point was the best time to say our goodbyes, it was heartbreaking, they were both licking our faces, we could not stop crying but know it was the best thing to let them go together as they both had there problems & one would never be the same without the other one, after spending about 10 mins they peacefully went to sleep & looked at peace & without pain, Sandy then administered the final injections, I honestly thought at that point I was going to be sick. Sandy left after this & we got to spend another half hour with them just looking at them, cuddling them until the cremation company arrived.
I cannot recommend cloud 9 vets enough for arranging a vet to come to our home to make this stress free for our lovely pets, they are professional from start to finish, it was the best thing we could have done for them & deserved a peaceful farewell, we will never forget them & still heartbroken 😢😢 but so glad we found cloud 9 vets as our own vets would not come to our house.

Please can you pass this onto Sandy as we were in such a state that we would like to thank him personally for all his kindness ❤️

Tracy Sim

08:37 13 Mar 21

My grandmothers cat, who was a feral, but well loved, had heart disease and was very poorly and obviously not well. A member of the Cloud 9 team come out and VERY pertinently dealt with Bluey, he took 4 shots of sedative and was a hard cat to try and corner but the man who was with us reassured us at every point and kept up updated and at ease. I could not be happier with the amount of respect and care put into the visit. I would recommend this service without a doubt. Thank you for being so kind as such a difficult time. 💕

Sapphire

05:05 13 Mar 21

Sympathetic from first phone call all the way through to the vet saying goodbye as he left my home.
Samuel, the vet assigned to the euthanasia was wonderfully kind and gentle in his actions and words at this sad time of having my 18yr old cat Worzel euthanized 9/3/21 - it was a very peaceful passing, I couldnt have asked for more compassion from them.
It was wonderful to find these vets in these corona times, who were willing to come to my home, when sadly, most vets will not.
Highly recommended 🌟🌟🌟

Karen Loader

09:24 10 Mar 21

What a fantastic service. Helped Sam go for his final sleep with dignity for Sam. Elizabeth made the initial contact so easy. Charis the vet that came to the house was so gentle with Sam and kind to us both.Thank you all for helping us through such a difficult time. 💓

roy hughes

18:02 09 Mar 21

I can't thank cloud 9 vets enough. Andrea came to my home on Friday evening when my dogue de bordeaux Odin took a turn for the worse. I couldn't fault his kindness and compassion throughout. Thank you so very much xx

Vicky Rawley

15:52 09 Mar 21

We sadly had to have our 14 year old Springer put to sleep yesterday. Having received a recommendation from a friend, we called cloud nine and arranged a home visit for the very next day.
Sam came to our home, talked us through everything and Max died peacefully in my arms. He was totally chilled, in familiar surroundings, with those who loved him.
We will he eternally grateful to cloud nine for offering this service and to Sam for coming into our home (despite the pandemic) and helping make a very difficult day less difficult.

Rachel O'Brien

18:11 02 Mar 21

What lovely kind people , my own vet let us down Badly . Thank you for supporting us in letting dizzy be in his own home , means a lot to us xxxxx

Linda Holland Edwards

15:43 02 Mar 21

Cloud 9 Vets provide a marvellous service. Our Holistic Vet, Dr Nick Thompson recommended them recently when we had to say goodbye to our beloved dog, Millie. They provided an excellent and efficient service, with great love and compassion. Sam, the attending vet was kindness itself and we are very grateful to all involved in the process. Thank you💐

Catherine Robertson

09:03 27 Feb 21

Cloud 9 vets were incredible when I had to make the decision to have my beloved cat put to sleep. They were sensitive, thoughtful and caring through the whole process. The vet who came, Nacho, was the most caring vet I have ever come across. He was calm, sensitive and kind during the process and treated my cat like he was his own. I wouldn’t have been able to cope with the situation had he not been so sensitive and gentle. My cat went peacefully in his bed, surrounded by the ones who loved him most. Thank you Cloud 9 vets and in particular, Nacho. 10/10 would recommend this service to anyone going through such a difficult time. Thank you so much ❤️

Faye Stephanie

18:31 25 Feb 21

Just like to Thank Cloud 9 Vets and especially Sandy for the caring considerate service provided.

Mark Mew

18:37 23 Feb 21

Rang cloud 9 vets on the 8th feb as our gorgeous dog Charlie was really poorly they booked us in that day to come and put him asleep . Andrea came out and he was fab from start to finish was so helpful and went threw everything he had to do which made us feel a little at ease . Our lovely dog after 12 years went really peaceful on his favourite chair was very sad and emotional but a really lovely service and just so glad he could be at home with us all around him . He was then taken to the pet crematorium in leyland and we were able to pick him up a few days later . We now have him back home with us in a beautiful little box 😇🐶. Thankyou for everything lovely service from both . The maguire family xx

Colette Maguire

11:34 18 Feb 21

Our normal vet wouldn’t come to the house so we contacted Cloud9 and it was definitely meant to be. First I spoke to Chris on the phone and instantly his manner and tone made me more relaxed about contacting someone we knew nothing about. He took care of organising the vet and our beautiful girls cremation. Yesterday Andrea the vet turned up exactly at the time agreed, understanding how special every last moment is. He was so gentle, caring and full of compassion. Everything was calm, peaceful and my beautiful girl passed in her own bed in a dignified way and I have the memory of seeing her asleep and so peaceful. Everything was in our time. I can’t recommend Cloud9 service highly enough and wouldn’t hesitate to use them again, although not too soon I hope!!

Kerry

08:55 18 Feb 21

I cannot recommend Cloud 9 enough. The customer service I received from Vicky was amazing. I needed a vet out that day and although she didn't promise anything, she still made it happen. The vet that came out was amazing (I swear she was going to cry with me) and my dog felt very comfortable around her (which tells you everything you need to know). Alex and Courtney from the crematorium were amazing as well. I started the day very anxious as I wasn't going to my own vet due to covid but Cloud 9 took all the work/stress/worry away so I concentrate on what really mattered that day. I am actually grateful that Covid pushed me towards them as I would never choose another way to have to go through this experience again other than with Cloud 9. Forever grateful ❤️

Angela Lavery

21:32 17 Feb 21

Andrea from Cloud 9 vets came to me at just a few hours notice when I needed their help, which meant that I could say goodbye to Tara dog, loving companion for more than 12 years, after spending some time in our garden and she could leave this world happy, from home. He was very professional, pleasant and helpful and made a sad time so much easier for me.
She is now buried in our garden, we and even had a rainbow appear over the garden for her.

Lyn Swan-Ellison

18:06 17 Feb 21

Fantastic personal, empathic service. seamless from start to finish, allowing that respectful goodbye to your loved pet. Cannot recommend highly enough.

Antony Mark Reed

11:02 10 Feb 21

Put our beloved dog to sleep at our home and were very caring and kind

Annie Davies

14:40 08 Feb 21

Our 15yr old dog - Max was diagnosed with a large inoperable tumour and his health had rapidly deteriorated. The heartbreaking decision was made to have our Max put to sleep.I researched many company’s during the morning and Cloud9 appeared to be one of the best with outstanding reviews.I called cloud9 vets at approximately midday on a Saturday. The female on the telephone was very professional and empathetic, and although it was Saturday afternoon she managed to get a vet to our home at 1730hrs, and then the crematorium arrived at 1830hrs.The whole process was managed superbly and all individuals involved were outstanding. The vet was incredibly compassionate, empathetic and reassuring. The crematorium were again very empathetic and assured us that Max was in very safe hands and they would take great care of him.The crematorium then delivered Max’s ashes 3 days later.In such sad circumstances, the process and the people involved gave great comfort to me and my wife which made it that little bit more bearable.We would highly recommend.Thank you so much.

Michael Dawson

23:59 02 Feb 21

Amber is simply the loveliest receptionist. So kind and helpful. Thank you Cloud 9 Vets!

Rachael Ammari

16:27 01 Feb 21

Amber is simply the loveliest receptionist. So kind and helpful. Thank you Cloud 9 Vets!

Rachael Ammari

16:27 01 Feb 21

Extremely professional and compassionate service, who took care of everything for us at a very difficult time in these extraordinary Covid days. The vet Charis that visited us could not have been any better or more caring. She looked after our boy in the best way we could have ever hoped for, whilst still following all Covid safety procedures. We would easily recommend Cloud 9 vets without hesitation. A truly 5 star service. Thank you guys for such a caring service.

Angus Gillies

16:23 31 Jan 21

Thank you Cloud 9 vets for making my Austins last moments none stressful and relaxed for both him and myself. Thank you ❤️

Zita Sanders

08:12 28 Jan 21

Thank you Cloud 9 and Jen you were there when no one else would help
calming efficiency got us sorted when we were at our lowest and got us through a tough and hard time

Paul Storrie

00:55 28 Jan 21

I would recommend Cloud Nine vets the Roshini was so kind to us and helped us during a difficult time. It was much better for our dog Freddie to be treated in our home. Our normal vet would not attend home visits because of covid. Thank you for your help.

Gerome Mezo

11:11 22 Jan 21

We lost our beloved Rottweiler, Roxy, on 9th January. We are so thankful for cloud 9 and how they helped us during a really difficult time. The vet that came out explained the process and helped to ease our anxieties. He was calm with us and our baby girl went so peacefully. Cloud 9 arranged for Legacy Pets to come out to us and they were absolutely fantastic. If you have to make the difficult decision to put your fur baby to sleep, please please go with cloud 9 & legacy pets. They are fantastic.Thank you so much

Aimee Thomas

19:56 11 Jan 21

We can’t speak highly enough of the way we were treated today. The vet was a kind, sensitive and gentle man who eased our dear cat into sleep in the best way possible. He took his time, and was patient and understanding with us. He seemed less like a vet and more like a friend holding our hands into our saddest day.

If you need to say goodbye to a cherished pet at home, please look no further, this was the best decision we could have made.

Nick Ridley

21:09 07 Jan 21

If you ever find yourself as a pet owner in the position where you have to make THE decision I cannot recommend Cloud9 highly enough. Both those who answer the phone and the vet Damian who visited us late yesterday evening made one of the worst days no worse. Damian was professional yet friendly, sincerely seemed to care, was unrushed despite the hour, explained clearly what would happen, was utterly compassionate, and amazingly patient. The at-home service allowed us to say goodbye on our terms in our own time but more importantly our much-loved cat was in familiar surroundings (environment and people) and there was no need to do the stressful drive in a cat box to the vets to be held, surrounded by strange smells, sounds, and people, with bright lights in a place associated with pain and discomfort. It is a horrid thing to have to do but if it has to be done for the avoidance of pain and suffering I can honestly say I would choose Cloud9 again. Thank you so much.

Carla Kayser-Booth

22:00 06 Jan 21

On the 29 December 2020, Cloud9 were recommended to us by our usual vets as they said they don't do home visits. Henry the vet from Cloud9 came to our home that evening, an hour's drive, to help us ease our darling 14 year old shih Tzu, Fizzy's suffering. It became necessary that evening following a sudden deterioration in her chronic kidney failure. Within the Covid requirements, all wearing masks we sat around Fizzy's basket. I held and fondled her face while Henry administered the drugs necessary. Over the next hour she drifted to sleep with a gentle smile in her beautiful eyes. While we are heartbroken, we are comforted in the knowledge that we did the best we could by our little dog and avoided distressing her with further attendances at the vets and the vet hospital. Cloud9 also helped put us in touch with a compassionate pet cremation service. Cloud9 have made this incredibly sad time so much more bearable in that we know we did the best we could for Fizzy. Thank you ,🙏💝

Catherine Lee

21:38 06 Jan 21

all the team at cloud 9 showed compassion and kindness to Ruben and also myself. every thing was calm and stress free. I would not hesitate to recommend cloud 9 to any pet owner facing the most difficult decision. thankyou all at cloud 9

Anita Shepherd

18:15 22 Dec 20

Very helpful and compassionate people
Would highly recommended to anyone in the same situation, made everyone feel at ease and explained everything, just amazing people

Chloe Mason

20:33 21 Dec 20

I would 100% recommend Cloud 9 vets.

We had our sick 10 year old German Shepherd put to sleep Wednesday 16.12.20.

The Cloud 9 vet was very professional, caring and understanding of our grief.

We spent time with Kody as the procedure was done and after he fell asleep.

Thank you Cloud 9 for your loving help, and to help us with our grief.

John Mc Donald
Wishaw.

John Mc Donald

17:10 16 Dec 20

Thank you so much for helping us with Mickey at home where he was relaxed and comfortable with us. The vet was amazing and so compassionate to our little dog and to us. Mickey passed gently in my arms with no pain and no stress. Thank you.

Nick Botterill

16:19 12 Dec 20

We had to let out Malamute Mojo go in July. With Covid-19 my own vets would not attend the house so Cloud 9 was recommended to me. Well what can I say from my first call to them they were amazing, talked us through everything and even called later in the evening to check on Mojos condition. First thing the next day another call to see how the night went, finally we made the decision and the lovely Andrea came to visit us at 8.30pm which gave my eldest son time to get home from London.
He explained everything and we decided the garden was a peaceful place to do it as Mojo loved his garden!!!
We were not rushed, time and care was taken and he went peacefully under his favourite tree.
Andrea took time and care with him wrapping him in the biggest fluffy blanket to take him to the crematorium.
The after care aswell is second to none, a little card arrived a few days later which is next to him under the tv.

If I could advise anyone in this position Cloud 9 are amazing!!!!

Rachael Waddington

06:57 10 Dec 20

Today I had to have my Rottweiler who was suffering from bone cancer put to sleep.I originally booked it in for Wednesday but sadly he went downhill very fast last night and I had to change it to this morning.The vet who came out was incredibly professional and caring, the whole procedure was done beautifully and with great dignity to my beloved friend. The crematorium used was cherished pets and they too were wonderful!Cannot recommend highly enough

Alexandra McLean

17:29 01 Dec 20

The lovely Vet arrived at our home and gave a peaceful departure to my dear Dash, it’s never easy saying good bye but the Vet was very considerate of the situation.

Magna Cartus

13:24 26 Nov 20

Thank you so much for your service, you made a very difficult time easier.

When I had made the decision to have your service at home, it made things much easier.

Thank you to Andreas who showed great compassion and dignity when dealing with us and my beautiful cat.

I'm really really grateful for your service

Jennifer Robinson

07:37 25 Nov 20

We made the decision to have my beautiful Golden Retriever Rocco put to sleep last week.All members of staff at Cloud 9 vets,from the initial phone call to the vet and the undertaker were absolutely lovely.Showed understanding and empathy.The vet was so caring and we didn't feel like we were rushed.Rocco passed away very peacefully at home with everyone that loved him surrounding him.Thankyou.

Liz Gray

18:36 16 Nov 20

I would like to thank Allen and the team at cloud 9 vets for the understanding and compassion shown last week when it was Lexie's final moments. Allen spoke me through all of it and gave me all the time i needed to say goodbye and stayed with me afterwards. Allen you are a true gent and i will never forget all the time you have made for me during this very hard time. Thank you once again.

Jackie French

08:50 14 Nov 20

Thank you cloud9 and vet Andrea for helping us through our most difficult time.. my 15 yr old lurcher socks went so beautifully in her safest place at home on her bed. You made this most distressing time a little easier. Your care and compassion is truly evident.

Lisa Fraser

12:47 01 Nov 20

Extremely understanding vet who showed compassion for both my cat and myself. I was able to be with my dearly loved companion until the end and in the comfort of our own home. A devastating and traumatic experience but handled as best it could be by this company and the wonderful vet. Thank you

Nadine McDermott

19:52 30 Oct 20

I cant thank cloud 9 vets enough for being so kind and understanding today when Andrea the vet came to my home to help me say good bye to my 14 year old fur baby in such a peaceful way my steel bobs drifted off to sleep in his favourite chair watching out the window as he has always done.xx

Bev Molyneux

19:48 01 Oct 20

Today I had to say good bye to my fur baby of 14 years my beautiful boy steel bobs.the lady at cloud 9 who helped arrange a home visit was so kind and understanding also the vet Andrea was amazing so kind and thoughtful very gentle with my so loved pet he stayed with me while I got to say my last good bye in the comfort of his home in his favourite chair watching out the window I cant thank you all enough.xx

Bev weaver

19:34 01 Oct 20

It must have been fate that the only vets we could get hold of this morning was yourselves. The service was caring and compassionate right from the lovely lady who answered the phone to Andrea the vet who came to the house. Candy, our beloved rescue dog of 16 years was treated with such dignity even when she had passed . And they were both so patient with us even though we were an absolute mess. Thank you so much Cloud 9 xxx

Sheena Desoer

14:38 01 Oct 20

I cannot recommend Cloud Nine vets enough for their kindness, compassion and professionalism. Andrea came to our home exactly when expected, explained everything thoroughly and did not rush us. While advising us, he did not try to direct us to a decision we weren't happy with. He is also a very skilled and caring vet. My dog Daisy did not even wake up during the procedure and passed peacefully. I have had a different experience at another vets and this couldn't have been any better. Sadly not even all humans have a 'good death', but when there is only one last thing you can do for your beloved pet, then Cloud Nine are the very best people to help. Thank you.

Liz Baker

12:41 29 Sep 20

We had Jose come over and he was on time and very empathetic. Dealt with our dog sympathetically and also arranged for the cremation people to turn up soon after he left. Very efficient service and made it less of a sad time for us, would highly recommend. Regards

Antoni Di Stefano

18:49 28 Sep 20

We had to have our beautiful 13 year old boy put to sleep on Tuesday afternoon it was heartbreaking but made easier by it being at home where he felt safe with family around him,Andrea the vet who came made an awful situation so much better he was kind and compassionate answered any questions and took it all at our pace, thank you so much for that from us all and thank you for treating Teddy with so much dignity ❤️

Babzy Scott

19:49 24 Sep 20

we would like to thank cloud 9 for the way they handled everything at such a sad time for me and my family,especially Andrea....he made it all so much easier for us and especially my 13.5 year old little fella reuben the westie.....from the 1st phone call to the home visit,everything was done in our own time...and we had his ashes back within 3 days with sympathy card....brilliant service,thanks cloud 9.x

Craig Brookes

13:39 15 Sep 20

Thank you for making Hope's passing so peaceful....it meant the world too her human parents, also so much better for hope also.Thank you very much.

14:12 14 Sep 20

I would like to thank Cloud 9 Vets as today my 12year old German Shepherd Rex who was suffering with old age and no longer had a quality of life was put to sleep in the comfort of his own home. I would like to thank Elizabeth who was my first point of contact and arranged everything and a massive thank you to Andrea the vet who from the outset made the situation calming and acted with dignity and professionalism throughout. He explained everything step by step and nothing was rushed. I thank you as it was the way the family wanted him to go peacefully and in familiar surroundings. Thank you so much x

Elaine Hill

19:11 12 Sep 20

I was hesitant at first to use a vet from internet and not our normal vetinary practice, but couldn’t face saying goodbye to my fur baby in the car in the car park of the surgery (because of COVID).The vet from cloud nine John was a absolute godsend, he explained everything from start to finish, didn’t rush us,and made the process the best it could have been.I have no hesitation in recommending cloud nine to anyone.

Paula Hutchinson

10:45 11 Sep 20

I have to say a really big thank you to Cloud 9 vets, especially Charis. I really can not recommend this company enough. From calling them to having Charis come to our home was hassle free. We sadly had to let our 10 year old Boxer Milly grow her angel wings on 15/08/2020 and couldn’t bare the thought of letting her go in the vets as she has always been scared to go. Although it’s absolutely heart breaking losing your fur baby, having Charis come into our home made things much more relaxing for Milly and I honestly wouldn’t have done things any other way.Charis, if you are reading this - Thank you.

Arlene Mcshane

19:45 08 Sep 20

Making the decision to put our beloved dog of 14 years to sleep was the hardest one we have had to make. He was diagnosed with kidney disease and fought hard for 3 years, until he was diagnosed with end stage kidney failure a few weeks ago. We had hoped he would pass naturally to spare us making the unthinkable decision, however it got to the point where his quality of life had completely deteriorated and waiting any longer would only have seen him endure real suffering and loss of dignity. We kept battling with when would be the right time. Although we knew he had no fight left in him we kept seeing little glimmers of his old self each day which made the decision so much harder. How could we “choose” to say goodbye to a member of our family? Was keeping him around selfish and only for our benefit? Was he ready to say goodbye, would he give us some kind of sign?

We knew that if he quickly made a turn for the worse and we had to take him to his ordinary vet (which makes him anxious even on a good day), we would not be able to go in with him (due to Covid-19) and he would be all alone during his final moments. This is when we found and got in touch with Cloud 9 Vets. Making the call was itself daunting, however Amber at Cloud 9 put us at ease. She was comforting and empathetic, and was able to answer all our questions, big and small. She booked a local vet, Punit, to come around the following day at a time which suited us best. We also booked an individual cremation.

The morning of was difficult as we knew it was out final few hours with our baby, and we were anxious about the whole procedure, despite how much Amber has alleviated our worries. We pampered him, offered him all his favourite treats (he unfortunately wasnt interested in eating by this point) and got him tucked up all comfy with his favourite blankies. We all sat around him and said our goodbyes.

Punit turned up exactly on time, introduced himself and explained what he would be doing step by step. Once we were ready he very calmly administered the sedative. Being a large dog, it took a while to kick in. We all sat around and shared happy stories about his long life with us until he was peacefully asleep. Punit did not rush us in any way, gave us space and encouraged us to take as much time as we need with him before he administered the second injection. We all said our final goodbyes, gave him lots of kisses and prayed as a family for him to rest in peace. He passed so peacefully, just like he had drifted into a deep sleep. No twinges, no sounds, nothing scary. We cried and let out our feelings only after he had passed, ensuring his final memories were of normality; his family sitting around him giving him love.

The crematorium came around 20 minutes later to collect his body. We were able to follow our religious tradition which requires certain items to be cremated with the body. The undertaker was very understanding of our wishes and ensured things were done just as we asked. His ashes were returned to us 4 days later as promised.

Although this has been a heartbreaking time for us, we felt a surprising sense or relief and comfort in knowing that we gave our darling dog the most compassionate and peaceful send off, in the comfort of his own home. Overall the entire experience with Cloud 9 Vets was faultless and made such a difficult time of our lives more bearable. In hindsight, we feel like we made the right decision for our dog, at the right time.

We would highly recommend the service to anyone facing the unthinkable decision to put their beloved pet to sleep. It is the most heart-wrenching kindness we can offer, for their lifetime of love and loyalty.

We would like to offer our upmost gratitude to Punit for being incredibly compassionate in performing the service. We are so thankful you were sent to us at our time of need.

Shriya Vakani

12:32 02 Sep 20

Thank you so much for your help in saying goodbye to my wonderful pet and friend Ben you were so kind and respectful to us at this sad time.I would recommend your services to anyone who sadly has to say goodbye to there beloved pet.
Thank you once again Elaine Mcdonald

Elaine McDonald

11:35 28 Aug 20

Yesterday we had to say goodbye to my baby Dylan. Our own vets still have a closed door policy but I wanted to be with him of course and so I was relieved when we found Cloud 9 Vets. Dylan was very poorly and they came out the next day. The vet who came to us, Andrea, was so kind, caring and compassionate - he treated Dylan with the utmost respect and dignity as he deserved and I couldn't have asked for more. Dylan hated vets but instantly warmed to Andrea and obviously knew that he was a kindred spirit. Thank you so much for helping Dylan to pass peacefully and without suffering with us there, surrounded by love in his last moments. It means everything to me and made the hardest day of my life slightly easier x

Rose Grace Walters

09:24 23 Aug 20

we sadly after 13yrs had to have our labrador Alfie put to rest. The vet Nacho was more then we could of hoped for, kind, compassionate, and gave our boy the dignity and love he deserved in his final moments with us. Thank you Nacho. xx

Lauren Groom

07:25 18 Aug 20

Our pet Hilda was agoraphobic and had numerous health problems causing her to become very unwell . We wanted a vets that would come out to the house so that we could say goodbye to her in her own environment so not to stress her . Andrea came out he was patient and kind and Hilda just fell asleep without any fear with her family beside her dignified and without any distress . Thank you Cloud 9 vets and Andrea for handling this difficult situation so professionally and with kindness x

Annemarie Calvert

13:36 17 Aug 20

We recently had to make the extremely hard decision to put our elderly dog to sleep.

The service we received from the cloud 9 vet who attended our home was amazing at what was an extremely emotional and distressing time. The care and compassion towards our dog, it was as if it was his own, exactly what was needed and this compassion extended to our family which my mum was extremely grateful for. Especially during the strange times of COVID-19.

It was more appreciated as our regular vets had refused to come out for home visit, even after we had explained that the dog hated cars, he couldn’t at that time stand up and was crying all this was explained but still they wouldn’t attend after advertising 24/7 care with home visits.

My mum as deeply upset at the thought we would have to man handle our dog into a car and cause him further uncomfort/ and or distress.

It was a great relief to all when cloud 9 said you were able to attend the house without issue and we were most grateful and the vet had to travel some distance to get to us.

It was just what my mum needed and wanted everyone was able to say goodbye and she got to be with her fur- best friend til the end.

Once again a huge thank you to vet, Nacho

Emma Keys

11:57 17 Aug 20

I’m really glad I chose this route when I knew it was time to let my very loved cat saffi go, very sad day and I’m still grieving this loss but for something so heartbreaking it really couldn’t have gone any better, saffi didn’t have to leave the home she loved so much, the vet was brilliant - sensitive and kind and also made the whole thing as comfortable as possible for me and for saffi too- I don’t really have all the words but I’m grateful to cloud 9 vets and I’m so glad I did it this way, it made such a difference - and my other two cats also got to say goodbye. Thank you to Sophie the vet and to the cloud 9 team

Mimz

20:25 13 Aug 20

Cloud 9 Vets helped my dog have peaceful sleep in the place he loved mostSaying goodbye to my best friend, my Westie, Max, was the hardest thing I've ever had to do. I knew the time was coming but when suddenly on a Sunday morning his condition had deteriorated so badly and he was in so much pain, there was no waiting. Thankfully, Cloud 9 was able to help me and Max. The coordinator Amber was kind and so helpful, leading me through the process and making sure that he could be seen that day. Dorangela, the vet, was calming, supportive, and such a wonderful person. They both took away a big part of the stress of the whole experience. All matters were handled in one go -- from arranging the vet to the pickup by the crematorium. It's not easy to come to the decision, but having Max take his final sleep in the comfort of his bed, outside in the garden he loved, surrounded by the people he loved, is a decision I don't regret making. A big thank you to Cloud 9 Vets.

Victoria Friedman

14:45 10 Aug 20

Victoria Friedman

14:45 10 Aug 20

As soon as Amber at Cloud 9 picked up the phone she was just what we needed in a moment of crisis. She was calm and understanding and although it was Sunday evening somehow she managed to get a vet to us within the hour. Andrea was just wonderful - calm, respectful, understanding and explained everything. We were able to say goodbye to our beautiful 15yr old rescue dog Zak in the garden, on his bed with lots of hugs and kisses to send him on his way. Andrea let us take our time, it couldn't have been more peaceful. I can't thank Cloud9, Amber and Andrea enough - you are doing an amazing job thank you xxx

Carol Fletcher

12:45 03 Aug 20

We called Cloud 9 vets when my beautiful dog was suffering from liver cancer. They were extremely professional and the vet that came out to our house was incredibly knowledgeable and compassionate. He explained the process in step by step detail letting us know what to expect and how our dog may react to different things in the process. We were not rushed at all and got to give her a very calm, dignified and loving end to her life for which we will always be grateful. I cannot recommend them highly enough

Lisa Armas

11:33 28 Jul 20

Sophie was the vet who came and helped us say goodbye to our amazing border collie after 14 years. Cloud 9 made the time peaceful, loving and kind for both me and my beloved Five. Thank you.

Jo Inskip

11:12 20 Jul 20

Sad to say my old girl Copper’s time had come and she was peacefully euthanised at home at 16 1/2 years old.

Her tail did not stop wagging for a fuss right to the very end, (or for pepperami!) which was as perfect an end as I could have hoped for, at home, relaxed and happy to have me by her side as always. ❤️

A massive thank you goes out to Sophie of Cloud9Vets, for still offering a compassionate and peaceful euthanasia at home in these difficult times, this was early June and my heart was breaking considering the only options available our local vets.

Sophie’s empathy and strength made the whole experience easier to deal with and kept me strong and staying positive for Copper’s last moments.

I know you are resting in peace now my darling, you are forever a part of my heart.

Hollie Clancy

06:52 20 Jul 20

Would highly recommend cloud 9, having to call last minute on Saturday morning hoping someone could attend to my old moggy tommy, to start with the woman on the other end off the phone was lovely and even through my tears got me everything I needed. Within a short space off time if I remember correctly Andrea was with us and allowed me and my family to stay with our beloved pet right to the end and then privately transported tommy to Leyland pet cremation services for me and arranged for a return off ashes to me all stress free and so friendly. I can not recommend enough and thankyou from all off us xx

Leah Boswell

17:13 19 Jul 20

Bit of a long one bit here goes...
On Sunday 21st June we had to make the heartbreaking decision to put our beautiful German Shepard Cheavus to sleep. At nearly 14 years old we had suspected DM and the final stages came on quite suddenly. During the pandemic we didn’t think our wish for her (when the time came) to have our beautiful girl put to sleep at home would be possible but we found you. You truly are angels in disguise. In such a difficult time, Your empathy on the phone speaking to you through broken tears, even though you didn’t know us, we felt supported.

The lady who answered our cell provided a caring calm voice (I’m so sorry I can’t remember your name) and the selfless vet (Andrea if we remember correctly) went above and beyond to work an extra long day, to be with Cheavus and my partner and doing what was needed so Cheavus was no longer sad and unable to walk. In the home she knew, laying on the bed she loved…she passed away peacefully and the final memory of her going to sleep, my partner explained, was gentle as described…and we wholeheartedly thank them all.

The decision to euthanise is not one any human makes easily for their furry friend but to know there is a service out there where empathy and compassion is at every step, is truly heartwarming.

It’s not an easy thing they do and must be difficult for them all daily, but knowing they are helping animals and their owners in their time of need, I do hope brings them comfort.

I apologise for the long message but we want you to know that the passing of Cheavus has been made that little bit easier thanks to cloud 9 and their amazing people and vet.

Joanne Fozzard

22:17 18 Jul 20

if you are wanting home euthanasia for your pet i would highly recommend Cloud 9 vets.
Last week i had to make the hard decision to help my Shih Tzu Milo pass over the rainbow bridge. Due to the current Covid situation our own vets disappointingly were unable to assist with this and there was no way that i was going to hand Milo over to die alone away from those he loved, as they would not allow us in the surgery to be with him either. Thats when i called Cloud 9 for help, they were very understanding and sent James to perform the procedure which was done professionally and with dignity. Milo passed in my arms peacefully and James was so very caring and supportive. Thankyou so very much James for enabling me to give Milo a loving and dignified passing.
Milo was cremated and his ashes are now back home with us where he belongs, RIP my sweet beautiful boy xxx

Barbara Jones

18:02 17 Jul 20

At a very sad time I found the whole experience comforting, and my lovely lady was given all the care she needed. I would definitely recommend Cloud 9 Vets, and would consider for my other pets when the time is right.

Sara Gregory-Brown

09:41 16 Jul 20

A great big thank you to Zoey for the kind , compassionate way she helped our wee lofty to go to sleep. It was heartbreaking but so peaceful. It was lovely to be with him and cuddle him right to the end. Run free our best wee pal 🐾💔❤️

Denise Nimmo

18:41 10 Jul 20

Its been nearly 2 months since we had our beautiful Poppy put to sleep due to cancer. A hard time in lock down made so much easier knowing that she could be put to sleep at home and not left at our local vets door. From the first phonecall to the vet coming out and a crematorium picking her up, it was faultless. The vet was lovely, I can't remember her name due to the pain and devastation we were going through. I know if cloud 9 were not around the pain of leaving my girl at the vets door would have broken me completely. Knowing she was at home on the sofa with her blanket and Teddy bear and we were with her, gave me lots of comfort. Thank you so much for being there when we needed you xx

Amanda Smith

11:55 03 Jul 20

We called in Cloud 9 after our 15 year old Sheltie Figgys struggle became impossible for him to live with anymore, and with our own vet refusing to allow us to be with him we hoped he would get the end he deserved. The vet Donangela came out and was kind and compassionate. We were allowed to hold him right to the end, it was beautiful and we will be forever grateful to them for allowing this

Kathie Smith McDuell

17:46 26 Jun 20

On Saturday 20th June we made the decision that it was time for Belle to take her journey over the Rainbow Bridge. We’d originally called (a day earlier) to arrange the euthanasia later in the week but she deteriorated quite quickly. I cannot thank the team highly enough. From Amber being the point of contact and dealing with our original enquiry to Andrea coming to our home that same evening. They both showed dignity and compassion with our request for Belle’s final moments with us. Thank you from the bottom of our hearts ❤️

Jenny Hartman

17:36 25 Jun 20

We took the difficult decision to say it was time to say goodbye to our beloved dog Tara.we have had Tara from a puppy for 12 years.I rang on Monday and spoke about what would happen etc, this was met with compassion and understanding from the beginning.The vet that came to us was amazing, everything was as we wanted it.The service we received from start to finish was at our pace, explained to my son and daughter and they remained with her the whole time.I just want to say thank you so much.You made this incredibly difficult time much easier for us all in the peacefulness of her passing.Thank you from the bottom of our heart for all your help.x

Lisa Devine

23:08 23 Jun 20

had to have my baby put to sleep today the vet andrea was very caring and dignified much appreciated from all the family thank you so much for your help at such a sad time❤

Sarah Robinson

16:38 22 Jun 20

Very good ethical, sensible, compansionate, non-judgemental, cut-above-the rest service. Highly recommended.

Cal Treloar

12:07 20 Jun 20

Just like to say a big thank you to Cloud 9 for the service you provided to me in such a hard time. It was time for my best friend for 12 years "Buster" to go. We were in lockdown. The first phone conversation was very sympathetic and you described everything in detail of what would happen, Andrea was really good when he met Buster. He was very calming and explained everything he was doing. We even managed to have a conversation about the dog he has rescued, loves and takes everywhere with him. The sympathy card he sent after Busters passing was much appreciated and a very nice touch. Would highly recommend this company if your in the situation you never want to be in.

Kenny Chalmers

23:18 19 Jun 20

I would like to let everyone know how wonderful cloud 9 vets are. We took the very hard decision to have our elderly dog put to sleep, we didn’t want to take him to the vets where he would have to be left on his own, I found could 9 when I was searching the internet to find a vet that would come to our home.
From the 1st phone to call to the day when the vet came they where so kind and compassionate, they all made such a hard situation just that bit easier with there kind words and thoughtfulness, we felt under no pressure or rush to say goodbye to our beloved boy.
I would have no trouble highly recommending cloud 9 and would definitely use again when the time comes for my other pets

Miss Bourne

Lisa Bourne

11:12 18 Jun 20

When no other vet I contacted would help ,re social distances I contacted cloud 9,Amber contacted Andrea(vet)who came to my house and gave my 12year old companion Indy a Rottweiler a peaceful end to her life.Thank you for not letting Indy suffer. Regards Ann Lander

Ann Lander

12:30 16 Jun 20

I cannot praise the team enough. During a very difficult time they were so caring and helpful. Loosing our little Ronnie was so difficult for us all, especially my mum. She got to hold him and cuddle him in his last moments. Thank you to all the team, from the phone call to the visit you were all very gracious. I read something once that stuck with me. From a pet- “I have been there for you through all your good and bad times, please don’t leave me at mine”. I know it’s hard to let them go but being at home where he felt safe and comfortable felt right. Thank you so very much for the card in the post after too, very thoughtful x

Ashleigh Hopkins

11:13 15 Jun 20

We very sadly had to let our dog Jade go off to Rainbow Bridge yesterday. As a family this was a heartbreaking decision to make after 13 years with her. We wanted Jade to be put to sleep at home with her family around her and Cloud 9 vets advised the garden so we could all be present. Andrea was our vet and he was very compassionate and understanding about our difficult decision. He stepped back after sedation and was very unobtrusive and allowed us the time to give lots of kisses and cuddles before we were ready to let Jade go. Using Cloud 9 enabled us to give Jade a peaceful, dignified ending in her own home surrounded by all her family. I thank you for your compassion and kindness on such a difficult day and would highly recommend to anyone considering euthinasia at home for their pet. We made the decision to keep Jade at home for a while after and arranged to take her to a Crematorium ourselves, Cloud 9 can also arrange to take care of your pet after should you choose to want that.

Natalie Hindle

09:54 11 Jun 20

Andrea came next day after the vets couldn’t accommodate a home visit for our elderly German shepherd. He was so understanding and professional and made what is a very upsetting time bearable. Even during this Covid crisis he made sure we were there with our dog when she passed whilst maintaining social distancing and cleanliness. Can’t recommend him and their service highly enough

Richard Jones

09:14 09 Jun 20

An excellent service .. responsive and sympathetic staff at a very difficult time. Dealt with multiple phone calls efficiently. Under the current COVID circumstances the visiting vet wemt out of his way to be as supportive as possible allowing us to say goodbye in the way we had hoped for. Thank you.

Joyce Reilly

16:31 08 Jun 20

Sadly we had to put our beloved cat Malish to sleep last Wednesday. Sam was professional and compassionate, Malish fell asleep peacefully in her home on her bed with her family. Highly recommended.

Silvia Parisatti

06:58 08 Jun 20

Amazing service, helped us through a horrible day, would not hesitate to recommend

Ian Warwick

10:47 03 Jun 20

professional and compassionate attitude helped us through a hard day.
cannot fault in any way
will recommend at any chance i get.
i have not seen an easier passing, so much less stress

Ian Warwick

10:40 03 Jun 20

Thank you to Cloud 9 and especially Charis who made an unbearable day so much more bearable. The kindness and dignity with which you treated Ollie our dog on his last day, not to mention myself is something I will never forget.

Jacqueline Healey

11:38 02 Jun 20

I had to make the painful & heartbreaking decision to let my cat go to sleep today. My usual vets aren't doing home visits at the moment due to the Pandemic & my cat Archie was a very nervous ex-stray cat who hated enclosed spaces so was terrified of a cat carrier & also hated travelling. I didn't want to put him through this on his final day & I needed to be with him when he passed, which I wouldn't have been allowed to do at the vets. Thankfully I was told about Cloud 9, I'm so pleased I used them. Andrea was my vet & he was so caring, compassionate & understanding, after hearing Archie's background & health history, seeing him & examining him; he put my mind at ease that I was doing the right thing & kindest thing for Archie & he made his passing calm & peaceful, I never felt any of it was rushed. Archie wasn't aware of what was happening as he was sedated 1st. For most people like me, it is an expensive service, but for me it's worth it to be able to give my beloved furbabies a calm & peaceful passing which is in their own home surroundings. Run free at rainbow bridge Archie with your feline friend Vinnie until we can all be together again. 🌈 🐾❤️

Julie Lomax

15:32 01 Jun 20

First Class Professional & Compassionate Services - Would HIGHLY Recommend!

Nick Patrick

13:49 29 May 20

At the weekend my family took the sad decision to have our dog, Erin, put to sleep due to her sudden deterioration from untreatable cancer. Throughout her life she was very nervous of travelling and doubly so when going to the vets. Therefore, when we knew the end was close, it was important to us that we were able to arrange for her to be euthanised at home. Unfortunately our usual vets were not able to offer that service due to the current covid-19 situation. That is when we found Cloud 9 vets.
I called on Saturday afternoon and was so glad that Cloud 9 arranged everything so quickly especially as it is difficult organising things at weekends. They worked hard in the background arranging for the vet to visit at 10am on Sunday to put Erin to sleep and for the crematorium representative to arrive at 11am to take her away to be cremated.
All in all, this meant that Erin had as dignified and comfortable a passing as could be hoped for and we are so grateful to Cloud 9 Vets for arranging everything for us, leaving us free to grieve.
Everyone involved was so kind and sympathetic and I would not hesitate to recommend Cloud 9 Vets to anyone in a similar situation with their beloved pet.

Jason Hawes

14:45 21 May 20

What a wonderful service cloud 9 vets provide. The process of having our dog put to sleep was made much more personal by happening at home with Jenna lying in her bed. The vet, Jennifer, that came out couldn't have been more helpful or understanding and explained the process before she began. We decided to bury Jenna in our garden but cloud 9 also work in collaboration with pet cremators.

Barry John Roberts

21:52 20 May 20

This service was impeccable,, thank you so much cloud 9 for your professionalism, kindness and compassion during this difficult time,, Andrea was so kind and gentle during the procedure, we said goodbye to beautiful schnauzer George in our lovely garden,, the sun was shining,, the birds were singing,, such a peaceful end to a beautiful life. Would gladly recommend this service to anyone.

Mel Taylor

14:25 17 May 20

My gran would like to say thank you to Andrea she said he was ever so lovly and treated monty with the utter most respect and he spent time to talk to her about monty so she says thank you for making what is a hard choice feel better by coming out in the awful time and being a part of and helping her and her pal monty

Sarah Louise Redfern

10:55 16 May 20

Can't recommend this lovely company enough. We just had our much loved cat put to sleep, who had been with us for 15 years. It was so heartbreaking, especially as it happened during the middle of the COVID lockdown - all our local vets said we had to leave him in the cat basket in a car park to be taken away, and couldn't be with him. But I'm so happy I looked around and found Cloud 9 - they were able to send a vet out to give him a calm and peaceful passing in our home, and allowed me to sit 2m away to comfort him. She didn't rush us, allowed us to say goodbye and was genuinely caring. It was worth every single penny to know we gave him a dignified passing in his home, rather than putting him through the stress and upset of being taken to a vet. Everyone we spoke to within the company was so compassionate, caring, responsive to any queries and clearly they are all loving pet owners too, as it reflects in the quality of care. I will not hesitate to use their service again in the future and recommend them to everyone I know. What an invaluable service they are providing.

Roxane Jones

12:41 13 May 20

Cannot begin to say how grateful I am that I was able to use Cloud 9 Vets to put my Belle to sleep today.
Andreas who attended Belle was so caring and explained everything step by step. He gave us as much time as we needed with her in her final moments. He stepped back everytime with the current situation so we could be with her. Cannot thank him and Cloud 9 Vets enough for making this heartbreaking day go a little easier. I would also highly recommend for nervous dogs. My Belle was terrified of her own vets and the thought of having to take her there to be put to sleep and her be stressed in her final moments was too much for me to bear. Thank you so much.

Natalie McCarthy

15:27 28 Apr 20

My beautiful Sophie took a stroke that there was no coming back from, that was devastating. However, due to Lockdown my vet couldn’t come to the house, nor could I be with her in the surgery. I just remember a rush of helplessness consume me when the Vet told me this. All they could offer me was to give me Sophie back to take home. She was born in this house and it was only right that she stay here until the end. However, one of the admins told me about Cloud9 and said that other clients had used them during lockdown and she said they highly recommended them.

When we got home, I looked up the website and I was so disappointed that we were out with their travel area, but I called them anyway. And I am so glad I did. It was such a relief to hear reassuring words that they were sure the vet would travel the extra miles. Within half an hour the confirmation came that they could help me. The relief that gave me allowed me to spend one last day with my girl without worry.

Even with Lockdown rules, my beautiful girl just slept away and I was so grateful for that and it gave me such peace and that cannot be bought! Charis’s gentle approach and good energy was such a blessing, a true empath to both animals and their humans. My heartfelt thanks to All at Cloud9 for the amazing work you do.

Pauline Dunlop

04:06 26 Apr 20

Had Andrea call tonight after phoning Lisbet this afternoon. Both could not have been any kinder. Wonderful, caring people. Andrea was so gentle and respectful of my little darling and it was such a peaceful end. I could not have asked for more. So pleased I chose this way and didn’t have to traumatise Razzle Dazzle by a visit to the vets which caused her no end of stress each time we went. I can not recommend this service highly enough.
Thank you so much

William Richards

19:54 16 Apr 20

We used cloud 9 vets yesterday to help my dad's dog pass, from the first phone call they were fantastic.

Maddie passed away at home, peacefully, with her family around her. Shanice the vet was wonderful and caring and said she would stay for as long as she was needed.

I'm just so thankful that this service is available to help pets pass with dignity in their own home.

Thank you for giving Maddie the dignified peaceful passing she deserved. ❤️❤️

Lesley Grier

16:38 03 Apr 20

After the hard decision of putting my 14 yr old lab to sleep,cloud 9 were really easy to talk to from arranging it and during the procedure itself salina was very professional she didnt rush it and gave my girl the peaceful ending she deserved..i also thank you for the sympathy card i recieved it was a lovely gesture.

Linda Jenkins

10:10 02 Apr 20

I used Cloud 9 vets in December when it was time to say goodbye to my precious shar-pei, Bluebell. Although it was a very sad and surreal day, I do know that Cloud 9 handled things absolutely seamlessly.I rang without much notice and within 90 mins a vet had arrived.All the staff were so kind and compassionate. Everything was explained to me clearly and nothing felt rushed.More costly than a last trip to the vets but for a lot of dog owners this is definitely the best way.It was all done with the utmost care and dignity.Thank you so much for the amazing job you do, Cloud 9.

L B

11:45 30 Mar 20

I would like to thank Andrea from the bottom of my heart for helping my old doggie Beauty over the rainbow bridge in the best way possible during this difficult time. It was made as easy as possible I still got to be with her as much as possible on this sad day and said my goodbyes. I cannot recommend you highly enough for your heaven sent service, again thank you.

Sharon Finlay

11:50 28 Mar 20

The care was wonderful. My dog Holly did just slowly drift off to sleep! You got the feeling you could have all the time in the world! Everything was thoroughly explained throughout. Would definitely recommend!

Audrey Jackson

11:04 27 Mar 20

Can't thank Cloud9 enough. Our 15yr old boy Baxter was at the end of his journey and in a lot of pain. The only way to help him was to drag him the following day to the vets. Cloud9 came to the rescue within hours and with the kind, considerate and gentle vet was able to fall asleep with every single member of the family by his side. He was loved beyond words and this was the loveliest passing we could have wished for. A big (very sad😭) thank you from the Holdsworth Family for helping our boy transition in his comfy warm bed with his family. It meant the world at an unbelievably heartbreaking time.
Mrs H x

Joanne Holdsworth

11:26 12 Feb 20

A huge thankyou to all at cloud 9 for making possible the perfect ending for a big boy who had a charmed life. the service you provide is inspirational

Mary Healy

20:32 22 Jan 20

A huge thank you to Cloud 9 Vets . What a kind , caring and compassionate service all the way through . To be able to have my dear old Abby cat on my lap in my own home gently and sensitively put to sleep , was the best I could have wished for .
Cannot recommend enough .

Anita Brewer

20:29 18 Dec 19

Highly recommend cloud 9vets we sadly had to put our beloved old boy to sleep. We rang them they came to our home the same day. They took there time with us and benny. They took him away afterwards and got his ashes back the next day. They made a very hard time alot easier for us and for benny. Can't thank them enough xxx

Donna Holmes

15:42 16 Dec 19

I could not not recommend cloud 9 vets highly enough, excellent .
We called in cloud 9 vets who provide a home service nationwide, this gave Feezil the dignity he deserved after being our loving friend for eighteen and a half years. The young man that came was amazing, very professional, compassionate, and he explained everything in great detail and how Feezil may react, he didn't rush and stayed for nearly half an hour until Feezil was resting.

Paul Davison

10:38 25 Nov 19

Cloud 9 vets were so kind and compassionate during this difficult time. They were very supportive and took the time to go through our options with us. Amber was lovely and went the extra mile to help us with out decision. I can't thank nacho enough for going out of his way to travel down to us. He was kind and compassionate and you could tell he was a really animal lover, giving jess a peaceful send off. I can't reccomend them enough to anyone else facing this difficult time.

Yasmin Evans

09:54 11 Nov 19

paul the vet made the visit to my baby
was amazing and did everything he could for my leo .
Also comforted our family
its a big loss but paul made his last moments comfy
let us say our goodbyes as a family
also went above and beyond for us
10 out of 10
Thanks again for everything you did that day when no one else would 💚

Cristy Preston

19:06 09 Nov 19

Absolutely wonderful so gentle and kind the vet who came was wonderful would recommend to anyone who's pet is not well thank you so much

Barbara Thomas

13:01 08 Nov 19

We said goodbye to our 12 year old Jack Russell Toby on 12th October. We had been not expecting to put him down as he had a cough and we had hoped it was treatable but we found out he had fluid on the lungs and tumours.We didn't want to rush to make the decision as we always said we wanted to do it at home. We had planned for the Monday with our vets to come round but Toby took a turn for worse on Friday and we nearly did it then but in the evening he helped us make the sad decision to it on Saturday and not make him wait or suffer for us. We struggled to get a vet to come out as it was a weekend and we booked to go into vets which we didn't want as Toby was so scared of the vets and we didn't want his final moments to be afraid.Thank goodness just before the appt. a Google advert appeared for. Cloud9 Vets when I was looking online - they responded so quickly to our request.Jaqui (Jack) was absolutely amazing, she made the whole process peaceful, calm and made us feel the comfort and reassurance we needed at this sad time.Toby died peacefully in his bed with us by him as we cuddled and kissed him a lot and helped us wrap him in his blanket and bed as we said our goodbyes.You helped give us a dignified way to say goodbye to Toby that we always wanted and gave us the reassurance and relief that we were doing the right thing for him and that he wasn't in pain anymore and that we could start the closure on what was a painful week and decision for us.Thank you so much for helping us with Toby, you were the best - we really won't forget it x

A D

09:48 04 Nov 19

The most wonderful professional and peaceful way to ensure a loving and kind passing for your pet- from that first very difficult call, lisbet helped ensure all our wishes were met and we would highly recommend this service. Thank you so much cloud 9 for helping to create a loving and peaceful environment for our lovely dog holly.

Clare Davies

22:56 01 Nov 19

Yesterday we said goodbye to our 12 year old Jack Russell Toby. We had been not expecting to put him down as he had a cough and we had hoped it was treatable but we found out he had fluid on the lungs and tumours.

We didn't want to rush to make the decision as we always said we wanted to do it at home. We had planned for Monday with out normal vets to come round but Toby took a turn for worse on Friday and we nearly did it then but in the evening he helped us make the sad decision to it on Saturday and not make him wait or suffer for us. We struggled to get a vet to come out as it was a weekend and we booked to go into vets which we didn't want as Toby was so scared of the vets.

Thank goodness just before the appt. a Google advert appeared for. Cloud9 Vets.

Jaqui (Jack) was absolutely amazing, she made the whole process peaceful, calm and made us feel the comfort and reassurance we needed at this sad time.

Toby died peacefully in his bed with us by him as we cuddled and kissed him a lot and helped us wrap him in his blanket and bed as we said our goodbyes.

You helped give us a dignified way to say goodbye to Toby that we always wanted and gave us the reassurance and relief that we were doing the right thing for him and that he wasn't in pain anymore and that we could start the closure on what was a painful week and decision for us.

Thank you so much for helping us with Toby, you were the best - we really won't forget it x

Alexsia Dee

09:01 13 Oct 19

Our beloved Charley received end of life care from Andrea. He was so caring and gentle with our baby, treat her with the utmost respect and dignity and explained everything to us all. We were given all the time in the world to say goodbye to our princess and I would highly recommend using Cloud 9 to anyone who tragically finds themselves in this situation. The care received to the family be it fur or human was outstanding and although we are still grieving, we know she went over the rainbow bridge in the best hands possible. Thank you Andrea and Lisbet x

Saiqa

21:06 09 Oct 19

Cloud 9 vets were very understanding in our moment of need. There was a little mishap but was sorted on the day and our beloved Waggie was put to sleep by a wonderful man (Nacho?). Cloud 9 also sorted out the crematorium who came within the hour. We will be forever grateful of the way this sad situation was handled Kay Sam and Lydia

Kay Samuels

12:42 09 Oct 19

Saiqa Simmonite

20:19 28 Sep 19

In such a difficult time they helped so much, very caring and professional. It was a bank holiday and we were able to spend the final time together with our St. Bernard Apache peaceful at home in the garden. Thank you and to anyone wondering about this service please do not worry.

Mr Rich

18:15 26 Sep 19

Making the decision to have our beloved cat, Ash, put down was one of the hardest things we've ever had to do, but we are incredibly grateful to Amber and Andrea for making the experience just a bit easier. Through the ordeal they were both professional and compassionate. The entire procedures was explained clearly beforehand, and when the time came for Ash to be put to sleep it was done in his own home, respectfully and with a minimum of stress. We never felt rushed during the ordeal and took as long as we needed to say our goodbyes. The body was taken away following the procedure and the cremation was handled directly through Cloud 9 with no fuss. We highly recommend Cloud 9 Vets,and found their services to be invaluable during a very difficult time. Thank you very much for the work you do.

Brendan Crozier

15:12 05 Sep 19

I required the services of Cloud 9 Vets today to say good bye to my cat, Milo, after a very quick decline in his health. From my first call to them this morning, to the vet caring for our boy in his last moments to the kind gentleman from the crematorium who came to collect his body, I am overwhelmed with gratitude at the way every element of this heartbreaking situation has been handled. Not just a display of professionalism, but empathy and understanding were shown by all involved. I would recommend Cloud 9 Vets to anyone in a heartbeat who may have to make the devastating decision to say goodbye to their much loved pets.

Helen Large

17:25 02 Sep 19

I would like to thank everyone from Cloud 9 Vets. They are caring and sensitive. Unfortunately we had to put our cat Cleo asleep as her tumour had spread and she couldn't breathe. The vet was wonderful and sent us a lovely card confirming we had done the right and kindest thing for her. The whole process including cremation was very efficient and smooth and made a very sad day a lot easier for us. I would highly recommend them.

Joanna Redel

14:02 16 Aug 19

Brilliant service could not fault one bit. We called in the morning and they were there at 4.

Our girl and us were all relaxed, everything was explained and we couldn’t have asked for more.

Thank you

Ste Haggan

09:44 04 Aug 19

Losing my dog Toby was heartbreaking but the care I got was absolutely fantastic. The vet put Toby at
put Toby at ease and told me of everything he would be doing. Toby was very relaxed and in turn
turn that made me more relaxed. He had a very peaceful and dignified passing in his own
home. I would recommend Cloud 9 Vets to anybody, the service was the best.

Helen Dolan

14:37 30 Jul 19

Kendrah Davison

13:13 28 Jul 19

Had to have my 16 year old labrador euthanized today. Rang cloud 9 up, very nice lady on the phone, explained everything. Vet came to my house, gave us time with kizzy, no rushing, explained what the steps were. Kizzy passed peacefully. Thank you very much x

Louise Dolan

21:25 21 Jul 19

I’m sure my boy would thank you for easing his misery, thank you so much for helping us, very considerate! To all involved, so pleased my boy was at home 😪😔🌈 thank you so much

Karen Howard

19:20 18 Jul 19

I wanted to thank you so much for your help giving Fluffy the most peaceful end possible. In particular I’d like to thank Laura who came to my flat at short notice to help Fluffy. I was impressed by her gentle, pragmatic approach, taking care to explain every step of the process. The tenderness and respect she showed towards Fluff throughout was incredibly moving. He was given the end he deserved and I thank Laura from the bottom of my heart.

Sarah Jane Sparrow

16:33 31 May 19

Thank you so very very much, Alan, Lisbet, Amber.
Alan is amazing. He put my girl away so very gentle.
I recommend you to everyone that has to do this.
You have all been Hurley amazing in such a hard time.
Can't say thank you all enough

Caley Hook

15:35 13 Mar 19

. X. Very very lovely vets, thank you so much for coming to my jazz ❤️ so nice the vet who came, very calming and spoke to my dog an stroked her very loving I carnt thank you enough ❤️. X.

Sonia Buckingham

18:50 06 Mar 19

The decision to put our beloved Max to sleep was a long and painful one but Amber and Lisbet at Cloud 9 were immensely helpful, making all arrangements as simple as possible and dealing directly with the vet and Dignity Pet Crematorium on our behalf. This meant that tearful phonecalls and 'admin' were kept to a minimum while I could concentrate on making Max's last days happy and comfortable. Julie, the vet who visited, was immensely caring and calm, ensuring that we had the time needed to say goodbye and that Max was peaceful at home and on his favourite bedding until his last breath. It was clear that she felt nearly as deeply as we did and a vet who still feels like that after years in practice is worth their weight in gold. The flexibility offered by Cloud 9 by being able to arrange a home visit on a Saturday is so important to families who do not want a surgery based end for their beloved pet and need it to be at the weekend, as we did. Most vet practices cannot offer this, and nor can they offer to take pets afterwards to the crematorium for an individual cremation, ensuring that Max's ashes were his alone and not mixed with the ashes of other animals. I do not think that anything could have been done better and am thankful to Amber and her team at Cloud 9 for making a sad experience as positive as possible. With thanks from all of us.

Gail Millar

14:23 22 Feb 19

Jackie - our little furry friend was in our family for 11 years. I can't even remember the time before she came into our lives. The decision to end her life was very difficult and we spoke to Lisbet many times. She was very kind on the phone and answered all our questions. Janet, the vet arrived on time for the procedure and she gave us enough time to say a final goodbye. Jackie fell into her final sleep. Goodbye Jackie! We miss you!

Ericka B.

16:44 13 Feb 19

Cloud 9 came to our aid today and the Vet who came and helped our Black Labrador Jay to sleep was so compassionate and brilliant. He explained exactly the procedure beforehand and very supportive throughout. We cannot put into words how greatful we are to Cloud 9 for today and would not hesitate to recommend them from phone call to doorstep so unbelievably helpful on our very sad day. RIP Jay.

Mike Bateman-Lee

19:52 12 Feb 19

Saying goodbye to my an animal friend was the one of the hardest decisions I had to take in my life and I am 32 years old. I wouldn't wish this even to my worst enemy. I would like to thank the vet for making going through this day a little easier. Sarah was very kind and caring to Jackie. I am thankful we found her and Cloud 9 vets.