Excellent care and compassionate in everyway possible,lovely caring ladies on call for initial contact cannot recommend cloud nine enough would never contact anyone else in the heartbreaking circumstances of having... read more to lose any of our beloved furry family thank you so much for making our loss bearable ❤️❤️❤️the vets who visit are out of this world so caring no rush and do not mind taking their time unlike vet practices who want to rush you i would never use anyone else but cloud 9❤️❤️

Thank you so much for making the euthanasia of my 5 year old cat Skye on the 9th September. Skye became unwell quickly & was being treated for chronic pancreatitis.... read more However, at the time of her euthanasia was found to have a very large abdominal mass, not present on X-ray 6 weeks before this.I lost the most precious thing I owned but it was the most stress free experience I have had & would recommend it to all pet owners , if the choice is there. The Vet Sonia was fantastic. She was compassionate, caring & made the whole process straightforward. Skye had exactly the experience I wanted for her, as she gave out nothing but love and affection in her short life 💜🐱💜. A small tattoo on my right wrist, of her beautiful little face will keep her with me forever 💜🐱💜 . Thank you 🙏🏼

Cloud9 Vets eased what was a horrible week for the house. We had an ill dog to be put down and was recommended Cloud9 by someone that had used them... read more before. When ringing they explained they were very patient and understanding of me stumbling through the conversation. They went through needing to ensure availability then gave us an estimate price before arranging. We live in an awkward spot in the middle of 3 catchment areas but have no actual coverage, they explained what this meant and how it would work. Call back was an hour or so after the first call to confirm dates and times, then take payment. When the vet came they were very calm and understanding, gave us enough time to say goodbye and make sure our dog was in a comfortable space, warned us of anything that may happen so we knew what the process was expected to look like. We have a second dog that was going wild in the moment, which didn't phase the vet or create any issue there. Once our dog was put to sleep the vet helped us swap the dogs collar so we could keep the original and collected us some fur. They made sure we were OK before leaving. I hated every moment of what happened but really couldn't have asked for anything else from Cloud9 in the situation.

Thank you to Kate who supported me through the phone call and arranged everything with such ease and care. And thank you to vet Alex who took great care of... read more my cat Ruby in her final moments. Ruby was put to sleep with ease and vet Alex was also very compassionate with us

So very grateful to Cloud9 Vets for allowing us a peaceful goodbye to our old labradoodle Marv. Josie was so kind to us and to Marv and we were able... read more to hold him and stroke him in his familiar surroundings on his own bed as he left us. While we are devastated to lose him we feel he had such a ‘good death’ at the right time. We opted for cremation and the collection was prompt and compassionate, with Marv leaving us tucked up in soft blanket in a dog basket - such a comfort. Thank you Cloud9

Right from the first call, whoever I spoke to in Cloud 9 were compassionate, calm and professional. Our cat was always stressed out by going to the vet and the... read more thought of having to take him there for one last time and make him worry all the way was really worrying me. And then my vet surgery recommended home services of Cloud 9 vets. Lovely Sonya came to our home right on time, took us through the process and then euthanised our dear Lutz in the gentlest, most compassionate way. He was at home on his favourite armchair, on our lap and later on his blanket, surrounded by his toys, his smells. We are so grateful such possibility was available to our family. We will be forever grateful. You need a lot of strength and support you are doing the right thing, when this day comes, and Sonya helped so much. Worth every penny, like everyone else says here.

Thank you to Debbie, Darlene, and most importantly Alex the vet for making our last moments with our beloved dog so much easier. After our original vet fell unwell, Darlene... read more went above and beyond to make sure we found another vet to come out and everything was sorted within an hour of the issue. Alex was brilliant, he was so calm, explained what to expect so clearly, and allowed us the time and space we needed to say goodbye as our little best friend drifted off without a care in the world. I would recommend this service to anyone.

Thank you to the team at Cloud 9 who helped make the process easier for us. They provided a gentle and compassionate service and helped give my pup some peace... read more from his chronic illness. We couldn't imagine not being able to do this at home in his natural environment. Elsa was very kind over the phone when helping to arrange everything.

Would definitely recommend Cloud 9, our lovely labrador Bonnie was put to sleep in the comfort of her own home, with her family all around her. Henry the vet was... read more kind and caring and talked us through what was going to happen, nothing was too much trouble for him, as Bonnie slipped away peacefully. The vet stayed with us for a little while which was lovely. The receptionists was fantastic handling calls in a kind, caring manner. We also received a lovely card after Bonnies passing which was lovely. Thank you for making our dogs final journey a peaceful one.

We said goodbye to our little Tinkerbell yesterday with the help of cloud 9. We didn’t know that at home euthanasia was even an option but so glad it is.... read more We held our 14 year old girl in our arms in the garden with the sun on her face as she calmly was put to sleep. If I could of wished for a way for her to go, this was it, at home surrounded by all her favourite things. I’m amazed at how caring the vet that came was, she was so softly spoken and patient and was just quietly supporting us throughout. She then walked to the side during so we could hold tink and grieve as a family. I wish I could remember her name. She talked us through the whole process so we knew our girl could still hear us as we told her what a good girl she had been all these years. Under an hour later Phoenix crematorium came to collect her. The man who came explained he was in absolutely no rush and to take our time to say our goodbyes. He then allowed us to carry her out in her bed and blankets with her stuffed animal to keep her company. He then explained that there is no rush with making decisions, someone will be in touch the next day to give us time to decompress. Everyone involved clearly loves animals and understand that this is the hardest day saying goodbye to the little member of your family. I can’t imagine how hard it is to do this job everyday, being around that much sadness. But I’m so glad they do as it allows everyone else to say goodbye on their terms. Thank you. Thank you. Thank you.

Thank you to the team at Cloud9 for providing some ease during such a painful experience. We opted for an at-home euthanasia, and the attending vet Iria was so wonderful.... read more She was incredibly patient, and so gentle. I cannot thank her enough.

Jennifer from Cloud 9 and our attending vet Alicja were both fantastic in a very difficult situation. Jennifer pulled out all the stops to get us an appointment in the... read more narrow timeframe we had and was so so compassionate while I cried on the phone. Alicja was extremely kind and gentle putting Granny Tigs to sleep. She talked us through everything, gave us space to grieve and made the most difficult situation as easy as it could be.

The whole experience from start to finish was compassionate and done with the upmost respect of all involved at a very sad and difficult time we know we go through... read more when losing your furry loved one. From the lady on the phone who organised it all and then when our dog passed away on her own about 3 hours before she was due to be put to sleep forever. I called them to say we didn’t need the vet anymore. They collected her and then sent her ashes to us with a lovely paw print and beautiful card and candle with the loveliest words in. I would use them again and again. Thank you 😊 I would like to add this was back in 2021 In August for our beautiful Jess, Labrador who was 14 years old. I realised I had not left a review at that sad time.

We sadly felt it was time for our beautiful lady ~ Twinkle, to find her peace & rest after 21 years of being a part of our family, she had... read more started to get too poorly with age and it was sadly time for her to sleep, she found it so stressful going to the vets in the car and we just didn’t want to inflict that on her in her final hours. We found Cloud 9 Vets online and I am so glad I did, they were really lovely to talk to, very sympathetic and understanding, they organised everything for us On 1st April a lovely vet Audra came to visit us, she was lovely and so kind and explained everything that was going to happen. Twinkle slept in her comfy bed with her blankets, and us all touching her, telling her how much we love her and we said good bye. It was very sad but so very beautiful too. There was no stress just quiet, peace & calm, which was exactly what we wanted for her and what she deserved. Audra brought her own lovely bed to put Twinkle in, with Twinkles blankets, and she took her to Divinity Pet Crematorium for us. I brought Twinkle home yesterday and she now has a beautiful sunny place on our windowsill above where she used to love to sleep 💕 We cannot recommend Cloud 9 Vets enough, they were amazing and have made everything as easy as it possibly could be in this sad time, and thank you so much Elsa and Audra for all your kindness and caring

Although the situation was horrible for us , I'm really glad we used cloud 9 vets and their wonderful service. I'm so glad this service is available and everything was... read more unrushed and respectful. Thankyou for giving our beloved dog "Jules" a dignified end .

Sonia was amazing. Gentle, understanding and compassionate, she helped ease our minds of the difficult decision we had to make to put our beloved terrier of 14 years to sleep... read more after examining him as he was suffering from terminal cancer. Thank you for making his passing peaceful and without pain. I can't recommend Cloud 9 highly enough! Their service is excellent.

Last night we had to have our 19 year old cat pts. She's always been disabled, due to abuse as a kitten before she came to us, but more recently... read more she was diagnosed with kidney disease. After 3 months of trying to help her with special food and. She's always been disabled, due to abuse as a kitten before she came to us, but more recently she was diagnosed with kidney disease. After 3 months of trying to help her with special food and keeping her clean we had to make the awful decision to let her go. I decided to go with Cloud 9 as vet trips have always been horrendously stressful for Gypsy. Booking an appt was easy and staff very understanding and helpful. Yesterday I was a total train wreck and not dealing with things at all. Then Nick turned up at 8pm, bang on time and put us at ease. We discussed Gypsy's condition and confirmed it was the right thing to do. Nick then explained exactly what was going to happen and really put us at ease. Nothing was rushed and we were able to take our time. We put our beautiful girl on my lap and the sedative was administered and a little later the final injection. Our baby slipped away very quickly with us stroking her and holding her paws. It was very peaceful. Nick asked if we had any questions and confirmed that we had totally done the right thing, at the right time. He then helped wrap her and put her in a carrier for us to transport her today for cremation. I would like to thank Nick for making everything more bearable and for giving our gorgeous girl dignity and a stress free final sleep in the familiar surroundings of her own home, with people that love her. I have had pets pts before but always at the vets where there's always stress, concern about the next person's appt and walking through a waiting room with everybody's sympathetic eyes on you, which is horrible. I would definitely recommend Cloud 9 and Nick and will use them again when the time comes. Thank you!

Dorangela was excellent, she was gentle and understanding and respectful of our heartbreak. Forever grateful for her support and kindness. Thank you to all at Cloud Nine, from phone support... read more and guidance, to the coordination of the appointment. Thank you.

Unfortunatley the Vet wasn't available for a last minute emergency euthansia appointment. Despite this, Jennifer the carer was very professional and kind and tried her very best for us. Our... read more cat is now at peace (we had to take him in to the vet in the end) it was a peaceful passing and I want to thank Cloud 9 and Jennifer for trying so hard for him today and being such a lovely compassionate person.

The vet (Faye) who came to our home to was very understanding, patient and kind. The staff on the phone were also very helpful and very kind. I... read more am glad that we had such compassionate people to help in a very horrible situation.

We cannot recommend Cloud 9 enough, when our cat Gladys deteriorated with an inoperable tumour we had to make the impossible decision of when to relieve her from her... read more suffering. You sent us an angel in Faye, she was so kind and compassionate and helped us all with every step of the process. Gladys was calm and relaxed in her safe hands and despite our utter devastation we felt so grateful to have her to help us, Faye gave us time, space and support and without your service the trip to the vet would have been a very stressful end for all of us. This was then followed up with the wonderful service at Phoenix Pet Cremations who were fast an efficient and also compassionate when ensuring all our requirements were met with her ashes. Thanks again so much! Holly & Julian

Thank you for all your kindness and understanding. You made our parting much easier to bare. We highly recommend Cloud 9 from start to finish. The after care has been... read more brilliant. From Jackie, Paul, Pete and family

Our 15yr old dog - Max was diagnosed with a large inoperable tumour and his health had rapidly deteriorated. The heartbreaking decision was made to have our Max put to... read more sleep. I researched many company’s during the morning and Cloud9 appeared to be one of the best with outstanding reviews. I called cloud9 vets at approximately midday on a Saturday. The female on the telephone was very professional and empathetic, and although it was Saturday afternoon she managed to get a vet to our home at 1730hrs, and then the crematorium arrived at 1830hrs. The whole process was managed superbly and all individuals involved were outstanding. The vet was incredibly compassionate, empathetic and reassuring. The crematorium were again very empathetic and assured us that Max was in very safe hands and they would take great care of him. The crematorium then delivered Max’s ashes 3 days later. In such sad circumstances, the process and the people involved gave great comfort to me and my wife which made it that little bit more bearable. We would highly recommend. Thank you so much.

The lovely Vet arrived at our home and gave a peaceful departure to my dear Dash, it’s never easy saying good bye but the Vet was very considerate of the... read more situation.

I was hesitant at first to use a vet from internet and not our normal vetinary practice, but couldn’t face saying goodbye to my fur baby in the car in... read more the car park of the surgery (because of COVID). The vet from cloud nine John was a absolute godsend, he explained everything from start to finish, didn’t rush us,and made the process the best it could have been. I have no hesitation in recommending cloud nine to anyone.

I’m really glad I chose this route when I knew it was time to let my very loved cat saffi go, very sad day and I’m still grieving this loss... read more but for something so heartbreaking it really couldn’t have gone any better, saffi didn’t have to leave the home she loved so much, the vet was brilliant - sensitive and kind and also made the whole thing as comfortable as possible for me and for saffi too- I don’t really have all the words but I’m grateful to cloud 9 vets and I’m so glad I did it this way, it made such a difference - and my other two cats also got to say goodbye. Thank you to Sophie the vet and to the cloud 9 team

At a very sad time I found the whole experience comforting, and my lovely lady was given all the care she needed. I would definitely recommend Cloud 9 Vets, and... read more would consider for my other pets when the time is right.