Reviews

I couldn’t have asked for a better experience for such a sad situation. From the easy booking process and the clear explanation of the whole process and cost involved, thank you Vicki! The vet was so kind and compassionate and explained every step of the process - thank you Galina. Collection was also a a smooth experience and we all felt very supported at every point. Very happy with my choice of Cloud 9 Vets - thank you for giving my beautiful girl peace.

I can’t thank Charis enough for making the loss of our beloved boy that little bit easier knowing that he was in safe hands and with someone so kind and caring it meant soo much to us having snoopy at home til the end, Charis gave us all the time we needed with our boy which was very much appreciated.. we would not hesitate in recommending cloud9vets and also Alistair from icare pet crematorium who came to take our boy to have his individual cremation and he is already back home where he belongs 💖🐾🌈 xx

I did not opt with the vet in the end, as it was all very last minute. However, the lady Debbie who I spoke to, I can’t overstate how fantastic she was. Obviously this is a very tough and difficult situation, and he approach was second to none. I cannot thank her enough, for her warmth, genuine care, and efforts she made. Thank you so much. ❤️

We had Audrey come out today to put our beautiful Marley to sleep she was so kind, compassionate and great with the process which made such a terrible day that bit easier thank you so much Audrey

Unfortunately we had to put our beloved Maggie to rest. Her passing went with peace, dignity and love surrounded by her family in her own home on her bed. We can’t thank Hannah enough for being so gentle and respectful towards our beloved Maggie in her last moments.

I was having second thoughts about going through with having my 21 year old cat Lily put to sleep regardless of her many problems and David was able to reassure me that I was doing the best and kindest thing for Lily. She is at peace now and pain free and David was so understanding, kind and compassionate, I cannot thank him enough.

We sadly had to make the call on our little sausage head Digby a few weeks back. Cloud9 and Andrea (the vet) were amazing throughout the whole process and so compassionate. Andrea spoke through every step and even gave us our own time to say goodbye to our little man and for us to tell him when we was ready. Digby's ashes were returned so fast and followed by a condolences card a few days later.

Thank you Cloud 9 Vets & Andrea for making a sad time as easy as possible.

My fantastic Mr George died peacefully in his favorite armchair, over looking his beautiful garden. I was with him and right by his side as always. And Cloud 9 ( Filipe) enabled that to happen in the best way. We are so sad.
But its one battle we cant win. We are so thankful for the gift of beautiful George in our lives, and this was the best possible way in which we had to make that goodbye. Thankyou so much Cloud 9 - a lovely caring service

I was so relieved when I found out about this service as I didn't want to put my cat through the trauma of taking to the vet surgery, preferring to be in the comfort of home. I spoke to Kate a few times to make arrangements and she was empathetic and efficient. Then the vet who came out, Charis, was fantastic. So kind and understanding and made the whole, potentially traumatic, process so much easier. Thank you.

Last week the time came to let my 21 year old cat die peacefully. It was a difficult decision and an extremely expensive one. The whole process was handled very well, timings information everything. I was sad to say Good Bye but very grateful to Cloud9Vets Reception the Vet onsite and the Cremation company for their sensitive handling from start to end.

Absolutely lovely people so patient and caring what was a heart breaking time for our family they helped and cared so much. We thank you all so much x

It wasn't an easy decision. After 15 years with my cat, Nerina, I felt lost when making the decision about what to do. I couldn't watch her suffer anymore. That's when I decided to ask Cloud9vet for information. Talking to Kate was helpful; her availability and kindness were vital and a great help in deciding what I should do. So I made an appointment. Billy came that day to assist me and Nerina. The moment I opened the door, I knew that Billy was the person I could trust to accompany Nerina to a better life. He prepared me first, explaining everything he was about to do, and he did it with extreme sweetness, and then he moved on to Nerina. I can't thank you enough for what you did and for making this goodbye as painless as possible. Thank you, Billy, from the bottom of my heart.

We would like to thank Cloud9vets for the wonderful service they provided in helping us to say goodbye to our 16 year old shihtzu. Dylan went to sleep in his own bed peacefully with special thanks to Rob who explained everything from start to finish and was very professional caring and sympathetic and gave us plenty of time with Dylan. I would highly recommend cloud9vets to anyone it is an amazing service.

The team at Cloud 9 vets were excellent from the first phone call with Darlene until we received our beloved dog’s ashes back. The vet that came to our home was Charis , she was lovely, spent time talking about our boy remembering all the good times over his 15 years of life. It was not rushed, we played music and reflected. Our boy went to sleep so peacefully with his head on a pillow. It was very touching. He went to sleep forever in his favourite spot in front of the fire. He was picked up in a basket with a little rose placed on him by Elizabeth and Bailey who took him for cremation. They were both very kind and respectful. We got our boy back very soon after, with a lovely card and a further condolences card from the attending vet, Charis. Thank you all for making such a difficult time so much less stressful . Would definitely use this service again, when the time comes.

It was unimaginably hard to say goodbye to our beloved ginger cat, Ollie but Cloud 9 Vets were really wonderful.  They were able to come out on the very same day. Both the lady on the phone, and our wonderful vet, Alex, who came to our house were so compassionate and understanding. Alex was brilliant and gave us a lot of time.  Alex gave Ollie a thorough examination and was very reassuring that we were doing the right thing. He was happy to answer all our questions and was very sympathetic to all our needs and requirements. It was just so different to say our goodbyes at home and sitting in Ollie's favourite chair. There are so many benefits to saying goodbye at home, and this makes such a difficult time more bearable. Thank you for your kindness.

I had to have my boy euthanised and decided to do this at home.
From start to finish the service I received was excellent
They were companionate and caring. Everything was explained. Although extremely emotional it was definitely less stressful than having euthanasia at a vets. Cloud 9 vets were absolutely great and I could not ask for anymore. I would definitely recommend to everyone. I would like to say a huge thank you to all the staff for everything
Thank you

Thank you so much to Cloud 9 vets for your help and care. Our beautiful 16 year old Jack Russell sadly deteriorated quickly. Samuel visited us 'same day' and helped Jazz fall asleep pain free. The call handlers were so compassionate and patient with me as I came to terms with the situation and arranged for Samuel and the crematorium collection to come to us quickly. Samuel was excellent, he talked us through every step and what to expect and was very caring towards both us and Jazz. The at home euthanasia meant Jazz could slip away comfortable in her own bed surrounded by family, and her two brothers could say goodbye to her. I can't thank you enough for looking after us all.

Our senior cat Lola was euthanised last week by the lovely team at Cloud9Vets. Robert came to our house to perform at home euthanasia so Lola would not be stressed out and would be able to pass away in a familiar environment. Robert was caring, compassionate and respectful throughout the whole process, he explained the procedure with sensitivity and gave us as much time as we needed to say goodbye to Lola. He let me hold Lola whilst he euthanised her in my arms which meant a lot to me to know I could be there for her in her last moments. After the euthanasia, we had Neill come in to take Lola away for individual cremation. Once again, Neill was also compassionate, understanding and sensitive to the passing of Lola. We did not feel rushed at all to have her handed over and Neill spent with us around 20-30 minutes as we were finally ready to let her go. When Lola was in Neills box covered by a blanket he shown great compassion to her little body by turning around from any passers by to protect her peace. Both Robert and Neill were amazing and made the whole process so smooth and so much easier for us aswell. If you are needing to put down your loved one, I would absolutely recommend the team at Cloud9Vets and at home euthanasia aswell. I would also like to thank Elizabeth and anyone else I spoke to over the phone to make the decision of euthanasia and they made it a smooth process through and through. Thank you from Lola, Pixie her sister, Julia and parents.

After making the hardest decision to say goodbye to our beloved akita Lumen, we wanted this at home and Cloud9vets made this possible. We want to thank Sally who made the sad experience sympathetic, without any stress in our fur baby, gave us time to say our goodbyes and made the memory a peaceful experience as it could have been. To phoenix crematorium who were professional and respectful with Lumen. Picking up Lumen from the crematorium also gave me peace as the site was full of wildlife and greenery. A thank you to Sally and all involved for the care you gave us and our memorable and much missed Lumen. 1/10/2024

Our beautiful 14yrar old golden lab chief had a seizure last Sunday I knew it wasn’t a case of being able to save him but to make sure he didn’t suffer and had a dignified goodbye. due to it being the weekend I was unable to get any help from any of the local emergency vets to come out to us he was settled but couldn’t be moved with distress. I contacted cloud 9 who said they would do there best to get a vet out to me to help which they did within a couple of hours and also organised for chiefs cremation. I am so grateful as if this hadn’t of happened I dont know how chiefs last hours would have been spent. Cannot recommend or thank enough.

When Leo , our 12 year old Labrador collapsed on Sunday morning , we knew it was his time . Fortunately one of our vets had mentioned Cloud 9 and I’m
so pleased they had . The initial phone call was handled with such compassion and professionalism by Ellie , she couldn’t have been more helpful , trying to find a vet to come out on a Sunday morning . But she did ! 45 minutes David arrived . He helped Leo slip away pain free while we held him, he explained every step of the process , and was so kind , caring and understanding . He waited while we bought our other dogs to say goodbye to their big brother . The whole experience was almost soothing, knowing that Leo fell asleep on his own bed , not having to be moved and surrounded by his familiar smells .
I can’t thank you all enough for making such a painful experience less stressful

Thank you for providing a same day professional service. The home visit by Galina gave our much loved border collie Guy a peaceful home passing and Galina was very kind and comforting to us and her professional presence was much appreciated at a very emotional and difficult time.

I can’t thank everyone at Cloud9 vets enough especially Nacko who visited our home, to help Harry ease his pain and place him in restful peace. Everything was explained before and after in such a caring manner. The most important thing to me and my daughter was Harry was put to sleep at home, Our vets recommended Coud 9 as they couldn’t come to our home out of hours, and I’m so pleased they did. I will always recommend their service.

During such a stressful time, Cloud9 were so compassionate. Sally visited us when our own vet could not attend and was so gentle and kind with our lovely Lilly in her final moments. Sally was fantastic at creating a serene, calm atmosphere which helped us cope and deal with our collective grief. I cannot recommend Cloud9 enough.

Couldn’t have asked for more at what was an incredibly difficult time for all of us. David was very kind and caring and made this very difficult decision as bearable as possible. Charlie passed away very peacefully.

My sweet boy Zeus was attended to by Robert, who was very compassionate and gentle from the minute he arrived. He treated Zeus with such care and respect, we couldn’t have asked for a better vet than Robert. He talked through the procedure with my family and I, and explained what to expect through each stage.

We highly recommend Cloud 9 Vets if euthanasia is the only way to end your baby’s pain and suffering, please consider at-home euthanasia. As awful as it is seeing your beloved baby pass away, they are in the comfort of their own home and surrounded by the people they love the most. We couldn’t bear to have Zeus scared at the Vet before his final moment so with him being at home with his family he was very comfortable and relaxed.

Thank you Robert and Cloud 9 Vets for providing this painless and comfortable service for Zeus, we really appreciate your services for our sweet angel.

Until we meet again Zeus pup. Rest in peace, you deserve it. ❤️🐾🌈

Henry from Cloud 9 attended to look after our elderly cat's last journey, which was booked due to her steadily deteriorating quality of life. The hardest decision and one we'd dreaded making for weeks. He was extremely kind and compassionate throughout; her final hour was spent on our bed (her usual comfort zone) with us by her side, snuggled up close and being stoked. The whole process was gentle, calm and dignified. There was no rush and everything was explained to us. We're heartbroken but this service made the final goodbye so much more bearable.

I lost my beautiful dog at the weekend and it was the hardest decision, but actually made really lovely by the service. It was arranged quickly and Sonia was so kind and gentle, explaining everything and just so empathetic. I am very glad he got to die at home and so peacefully.

On 03/Sept/2024 we got our boy Hyde put to sleep.
There are no words that can describe how my family felt when we had to get our boy, Hyde of 13.5 years put to sleep.
There are also no words that can describe how professionally well Cloud9 Vets handled this from our first
phone call to the heart felt memorial card they sent.
Fortunately for us we were greatly honoured to have
Charis attend who most certainly made the whole process
much more manageable for us and most importantly for
Hyde.
We felt with Charis that Hyde wasn't distressed in any way (unlike what he'd have been if we had to take him to the
vets) which was one of the most important things to us.
With this our boy went peacefully with his family around him and Charis. We couldn't have asked for a more caring, empathetic, knowledgeable and loving person.
We can't thank Cloud9 Vets and Charis enough.

After debating it for a while, my wife and I decided that it was time for Maggie, our little tabby cat, to be let go before she wound up in too much pain.

She was our first baby, having arrived before either of our children were born, so saying goodbye was always going to be incredibly difficult.

Our vet, John, was amazing. Gentle, calming and considerate - he really put our minds at ease as we said our goodbyes to Maggie. He wasn’t hurried at all, explained everything that was going to happen, and made the whole experience so much more bearable.

We can’t say thank you enough.